• Title/Summary/Keyword: Employee Communication

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The Effect of Job Relatedness of Content in Learning, Job Stress and Organization Communication on Turnover Intention and Mediating Effect of Job Satisfaction (근로자의 이직의도와 교육훈련내용의 직무연관성, 직무스트레스, 조직커뮤니케이션 및 직무 만족의 관계)

  • Bae, Suhyun;Choi, Sujung
    • Journal of vocational education research
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    • v.35 no.6
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    • pp.1-19
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    • 2016
  • This study is to analyze the effect of job relatedness of content in learning, job stress and organization communication on turnover intention and to examine whether the job satisfaction has a mediating effect by using HCCP 2013 panel data. The data was analyzed through Windows SPSS 23.0 program. Major findings of the study were as follows. First, It has significant result that job relatedness of content in learning, job stress and organization communication affects turnover intention. Second, job satisfaction mediates between job relatedness of content in learning and turnover intention. The job relatedness of content in learning level is higher, the turnover intention will be lower through mediating job satisfaction. Third, job satisfaction is also significant effect between job stress and turnover intention. Although the job stress gets higher, the turnover intention can be lower because of job satisfaction. Finally, the relationship between organization communication and turnover intention is mediated by job satisfaction. Therefore, the company should prepare employee's turnover intention to control through this study.

A Study on the Effects of The Relationship Characteristics Between Contracted Foodservice Companies and Its Client Companies to Relationship Quality and Long-Term Orientation (위탁급식사와 고객사 간의 관계특성이 관계의 질과 장기지향성에 미치는 영향)

  • Ki, Eun-Heui;Kim, Tae-Hee;Lee, Dug-Young
    • Journal of the Korean Society of Food Culture
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    • v.25 no.3
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    • pp.312-323
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    • 2010
  • The objective of this study was to examine the effects of relationships between food service companies and their client companies by surveying employees working at cafeterias among a food service companies' client companies. For this purpose, previous research was reviewed, and confirmatory research was conducted using a questionnaire. In the questionnaire survey, the subjects were sampled through convenience sampling from the client companies of A Food Service Company, and 182 valid questionnaires were used in the analysis. The results of this study are summarized as follows. First, the characteristics of the relationship between the food service company and its client companies, which were reputation, communication, operation skill, and contact-point employees' service quality, had a significant effect on trust, and the effect was high in the order of contact-point employees' service quality, communication, operation skill, and reputation. Satisfaction was significantly affected by reputation, operation skill, and contact-point employee' service quality, but not by communication. The effect was high in the order of contact-point employees' service quality, reputation, and operation skill. In addition, reputation, communication, operation skill, and contact-point employees' service quality had a significant effect on long-term orientation, and the effects were high in the order of reputation, contact-point employees' service quality, communication, and operation skill. Second, with regard to the quality of relationships between a food service company and its client companies, trust had a significant effect on satisfaction. Third, among the factors related to the quality of relationships between the food service company and its client companies, trust and satisfaction had a significant effect on long-term orientation, and the effect of satisfaction was higher than that of trust. This study has scientific significance as one of only a few studies on factors affecting the long-term relationship between food service companies and their client companies, along with managerial implications that contact-point employees' capabilities are most important in service businesses, and thus efforts should be made at employing and educating them properly.

The Readiness of the University Hospital Employees for the Knowledge-based Management (대학병원 근로자의 지식경영 준비도에 관한 연구)

  • Seo, Young-Joon;Yang, Dong-Hyun;Shin, Kyong-Joo
    • Korea Journal of Hospital Management
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    • v.6 no.1
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    • pp.18-40
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    • 2001
  • This study purports to investigate the readiness of the university hospital employees in the knowledge-based management. Data were collected from 550 employees including administrative, nursing, and technical staff of 9 university hospitals located in Seoul and Kyunggi Province through the self-administered questionnaires. The response rate was 79% and 425 questionnaires were used as final data and analyzed using 2 test, t-test, and ANOVA. The main findings of the study are as follows. 1) It seems that most employees of the study hospitals have basic knowledge on the concept of knowledge-based management. This finding implies that the implementation of the knowledge-based management in Korean university hospitals will not likely to face strong resistance from their employees. 2) The results show that Korean hospital employees are still not so accustomed to using e-mail as the main communication tool. This finding suggests that it is necessary to use various communication tools which include electronic data interchange, teleconference, and cyber chatting for facilitating the knowledge-based management in Korean university hospitals. 3) It is desirable to appoint a chief knowledge officer(CKO) for operating knowledge-based management system effectively. 4) A reward system for employees who show a distinguished performance in the creation and sharing of new knowledge should be established. Knowledge mileage system, selection of the best knowledge employee and team will be a good example of the effective reward system. 5) The participation and support from the chief executive officers (CEO) of the hospitals is an important factor for successful knowledge-based management. Furthermore, to make physicians actively participate in the knowledge-based management is another important factor for obtaining valuable outputs from the system. 6) It is found that the knowledge and skills of the hospitals employees on the information technology (IT) are not sufficient for making knowledge-based management more popular. This implies that it is very important to select IT-oriented employees and educate them continuously on the knowledge-based management.

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Hospital Security System using Biometric Technology (바이오메트릭스 기술을 이용한 병원보안시스템)

  • Jung, Yong-Gyu;Kang, Jeong-Seok
    • The Journal of the Institute of Internet, Broadcasting and Communication
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    • v.11 no.2
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    • pp.219-224
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    • 2011
  • Recently increasing importance of information security, personal security is researched. Among them, biometrics research is very good at recognition and security particularly in terms of iris recognition. Recent hospital physicians and employees for access control is emphasized. But most of them, easy-employee card access control systems are used. It has difficulties of iris recognition on the issue of accurate iris recognition algorithm to eliminate noise and inaccuracy of pretreatment methods for recognition from existing research. Therefore, this paper complements existing encryption methods to the disadvantages of biometric iris recognition using high-access records in the hospital management system is applied. In addition to conventional pretreatment process to increase recognition eyebrows when mask line component added to the extraction mask, the correct preparation method, and accordingly proposed to improve the recognition of records management systems offer access to the hospital.

Internal Marketing Approach to Internal Satisfaction and Cognitive Organization Performance : The Case of Korean Water Resources Corporation (내부마케팅이 직무만족과 인지적 기업성과에 미치는 영향 : 한국수자원공사를 중심으로)

  • Suk, Yeung Ki
    • The Journal of the Korea Contents Association
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    • v.14 no.1
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    • pp.374-385
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    • 2014
  • The purpose of this study is to examine the effects of implementing internal marketing on the internal satisfaction and on the cognitive organization performance in the K-water by using the logistic regression analysis. The results of test are as follows. First, three internal marketing factors such as reward system, education and training, and internal communication have a significant influence on employee's job satisfaction of the K-water. Second, two internal marketing factors such as education and training, and internal communication have a significant influence on organization performance of the K-water. In conclusion, internal marketing enhances job satisfaction and organization performance, and satisfied employees provide good customer service, thus resulting in enhanced customer satisfaction and improved organization performance.

Assessment of Waste Management Practices , Source - reduction Programs and Related Tasks in Elementary School Foodservice in Seoul and Kyonggi Province Areas (서울.경기지역 초등학교 급식소의 쓰레기 감량화 프로그램 및 관리업무영역 규명)

  • Ryu, Gyeong;Gwak, Dong-Gyeong;Choe, Eun-Hui
    • Journal of the Korean Dietetic Association
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    • v.7 no.4
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    • pp.410-425
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    • 2001
  • This study was designed to assess the waste management practices, source-reduction programs and related tasks in elementary school foodservice in Seoul. and Kyonggi Province Areas. A questionnaire mailed to 910 school foodservice managers in Seoul and Kyonggi province: a 202% (N=184) response rate was obtained. About 83.7% of school foodservice managers were responsible for managing solid waste. Most foodservice operations take the responsibility of food waste but not packaging wastes. The average disposal cost per month per person was about 19 won and income was about 35 won. Leftovers were mainly disposed with platewaste. Platewaste was reused for the livestook feed(68.0%), and some platewaste was composted(11.6%). Source reduction programs implemented in half of school foodservice operations were adjustment of portion size', checking the plate waste', 'working with classroom teachers on waste reduction campaign', 'providing information leaflet on food waste minimization', posting education materials, 'classroom instruction about food waste minimization', and 'improving cooking method. According to factor analysis based on importance rating. slid waste management activities of elementary school foodservice operations were divided to 7 dimensions such as communication and cooperation with others', 'employee training', 'product quality control, 'yield control', plate waste control', 'purchasing', and 'public relations'. As a result of Important-Performance Analysis(IPA), sine dimensions such as 'communication and cooperation with others' and 'plate waste control were identified in Focus Here' quardrant area which need more enhanced performance.

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The results of recognition survey for patient safety culture in a hospital (일개병원의 환자안전문화 인식도 조사결과)

  • Kim, Ki-Young;Han, Hye-Mi;Park, Yu-Ri;Kim, Sun-Ae;Shin, Hyun-Soo
    • Quality Improvement in Health Care
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    • v.22 no.2
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    • pp.75-90
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    • 2016
  • Objectives: This study measures the level of cognition of employee's patient safety culture and evaluates the current level through comparing the results to external levels. Ultimately it is performed to construct a strategic improvement plan through the basic database for patient's safety culture. Methods: A questionnaire survey of self reporting type was carried out using structured questionnaire of the patient's safety culture for employees currently employed in a hospital. Total responders was 1,129 and a response rate was 54.6%. The survey results were calculated with a percent positive response, and the current level was evaluated by comparing with the survey results of a hospital (2009 and 2014) and the survey result of The Agency for Healthcare Research and Quality(2014). Results: Sub-dimension of high percent positive response for each area were 'teamwork within hospital units' (80%), 'feedback & communication about error' (73%) and 'supervisor/manager expectations & actions promoting safety' (67%). Meanwhile, 'teamwork across hospital units' (31%), 'hospital management support for patient safety' (29%), 'staffing' (27%) and 'non-punitive response to error' (17%) were relatively low percent positive response. Compared to the survey results of AHRQ (2014) for each area, 'teamwork within hospital units' (80%), 'feedback & communication about error' (73%), 'frequency of event reporting' (66%) were at the top 50% percentile level and the remaining sub-dimensions showed a very low level in the lower 10% percentile area. Conclusion: In order to establish a system for patient safety culture within the hospital and evaluate the effect on this, it is necessary to periodically evaluate the patient's safety culture and establish regulations on hospital safety culture to comply with this.

A Study on the Effects of Internal Marketing Factors to Job Satisfaction, Emotional Labor, and Organizational Commitment of the Elderly Care Facility Employee (노인요양시설 종사자들의 내부마케팅 요인이 직무만족, 감정노동 및 조직몰입에 미치는 영향에 관한 연구)

  • Lee, Jae-Sun;Lee, Seung-Hee
    • Journal of Digital Convergence
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    • v.15 no.4
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    • pp.251-258
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    • 2017
  • The purpose of this study is to analyze the effects of internal marketing factors on organizational commitment and emotional labor in the elderly Care Worker. The data are collected through structured questionnaires. The Subjects of the final analysis is 191 persons working in the elderly care facilities in Gyeongnam and Gyeongbuk provinces. Hypothesis testing of the research model is performed using AMOS 18.0. The main results of this study are as follows. Internal marketing factors influenced only internal communication and management support for job satisfaction, internal support for managerial support for emotional labor, internal communication and management support for organizational commitment. The results of this study suggest that in order to enhance the organizational commitment of long-term care workers, it is important not to strengthen internal marketing capacity but to increase job performance first, and secondly, to improve job performance, It is necessary to establish a more diversified research on the variables of service quality of job satisfaction and emotional labor.

Semantic Segmentation Intended Satellite Image Enhancement Method Using Deep Auto Encoders (심층 자동 인코더를 이용한 시맨틱 세그멘테이션용 위성 이미지 향상 방법)

  • K. Dilusha Malintha De Silva;Hyo Jong Lee
    • KIPS Transactions on Computer and Communication Systems
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    • v.12 no.8
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    • pp.243-252
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    • 2023
  • Satellite imageries are at a greatest importance for land cover examining. Numerous studies have been conducted with satellite images and uses semantic segmentation techniques to extract information which has higher altitude viewpoint. The device which is taking these images must employee wireless communication links to send them to receiving ground stations. Wireless communications from a satellite are inevitably affected due to transmission errors. Evidently images which are being transmitted are distorted because of the information loss. Current semantic segmentation techniques are not made for segmenting distorted images. Traditional image enhancement methods have their own limitations when they are used for satellite images enhancement. This paper proposes an auto-encoder based image pre-enhancing method for satellite images. As a distorted satellite images dataset, images received from a real radio transmitter were used. Training process of the proposed auto-encoder was done by letting it learn to produce a proper approximation of the source image which was sent by the image transmitter. Unlike traditional image enhancing methods, the proposed method was able to provide more applicable image to a segmentation model. Results showed that by using the proposed pre-enhancing technique, segmentation results have been greatly improved. Enhancements made to the aerial images are contributed the correct assessment of land resources.

A Study on the Influence of Sender Characteristics and Disaster Messages on Members' Response Behavior in Response to COVID-19: Focusing on the Mediating Effect of Public Relations (코로나19 대응에서 발신자 특성과 재난 메세지가 구성원의 반응행동에 미치는 영향에 관한 연구: 공중관계성의 매개효과를 중심으로)

  • Ki-Sik Jung;ChongSoo Cheung
    • Journal of the Society of Disaster Information
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    • v.19 no.2
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    • pp.352-362
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    • 2023
  • Purpose: For effective crisis communication in the event of a disaster, we present policy measures by exploring what activities are required of companies on a daily basis. Method: Employees working for L company were surveyed about the disaster response department, disaster message, and perception of the company during the company's response to COVID-19, as well as the level of response behavior of the employee. Results: First, caller characteristics did not have a significant effect on behavioral changes of members. Second, while the disaster response message within the company had no effect on the members' normative behavior, it had a positive effect on the discretionary behavior. Third, caller characteristics and disaster response messages had a positive effect on public relations, and public relations appeared to mediate caller characteristics and members' discretionary behavior. Conclusion: Studies on disaster response messages are required in the disaster control tower inside the company in normal times, and activities to build a member-friendly corporate culture for strengthening public relations are needed.