• Asia pacific journal of information systems
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• v.30 no.2
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• pp.228-251
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• 2020

This study attempts to examine the importance of social capital in customer service organizations and clarifies how translates into organizational performance through knowledge management activities. A survey was conducted with the customer service employees, and 256 questionnaires were used for an empirical analysis with smart partial least squares (PLS). The analysis found that relational capital had a positive effect on both the knowledge management components of knowledge sharing and knowledge conversion, while structural capital significantly influenced knowledge sharing. In addition, human capital positively affected knowledge conversion. Both knowledge sharing and knowledge conversion significantly influenced organizational performance. This study proposed a conceptual framework of social capital that influences organizational performance mediated by an organization's knowledge management activities. Based on the results, we suggest practical guidelines for managing social capital and recommend areas of improvement for customer organization's managers and employees.

• Knowledge Management Research
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• v.12 no.4
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• pp.55-75
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• 2011

Scant attention has been given to analyzing how knowledge sourcing strategies affect firm performance in SMEs and what are the differences between SMEs and large firms in the patterns of knowledge sourcing strategies adoption. This study attempts to advance the current literature by examining the impact of knowledge sourcing strategies on SMEs performance. The empirical segment of our work is based on data on knowledge sourcing strategies of SMEs and organizational performance from a sample of 166 Korean firms. Our results indicate knowledge sourcing adoption patterns of SMEs are different from large firms. In addition, the results confirm that substitutability between internal- and external-oriented, person- and external-oriented sourcing strategies. This study sheds new light on knowledge management (KM) research by identifying the relationship between knowledge sourcing strategies and SMEs performance.

• Proceedings of the Korea Database Society Conference
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• 1999.06a
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• pp.145-154
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• 1999

An intelligent system embedded with multiple sources of knowledge may provide more robust intelligence with highly ill structured problems than the system with a single source of knowledge. This paper proposes the hybrid knowledge integration mechanism that yields the cooperated knowledge by integrating expert, user, and machine knowledge within the fuzzy logic-driven framework, and then refines it with a genetic algorithm (GA) to enhance the reasoning performance. The proposed knowledge integration mechanism is applied for the prediction of Korea stock price index (KOSPI). Empirical results show that the proposed mechanism can make an intelligent system with the more adaptable and robust intelligence.

• Proceedings of the Korea Inteligent Information System Society Conference
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• 1999.03a
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• pp.145-154
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• 1999

An intelligent system embedded with multiple sources of knowledge may provide more robust intelligence with highly ill structured problems than the system with a single source of knowledge. This paper proposes th hybrid knowledge integration mechanism that yields the cooperated knowledge by integrating expert, user, and machine knowledge within the fuzzy logic-driven framework, and then refines it with a genetic algorithm (GA) to enhance the reasoning performance. The proposed knowledge integration mechanism is applied for the prediction of Korea stock price index (KOSPI). Empirical results show that the proposed mechanism can make an intelligent system with the more adaptable and robust intelligence.

• Knowledge Management Research
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• v.10 no.4
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• pp.75-91
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• 2009

Many prior researchers have repeatedly emphasized the importance of utilizing external knowledge as a critical factor for the success of organizational innovation. But they seem to have ignored the importance of the practical methods to advance the ability of finding new way of applying external knowledge to innovation activities. This paper suggests the exploitation of firm's knowledge base in innovative way as a practical method to utilize external knowledge for organizational innovation, because it could be possible to find out a common factor in external knowledge with organizational knowledge base by exploiting it. According to the empirical test with data of 1,143 manufacturing firms, all of the hypothesis were strongly supported.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.18 no.6
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• pp.256-262
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• 2017

This study examined the peer and gender effects in knowledge-sharing behavior. More specifically, this paper examined how coworker social loafing is related to knowledge sharing and how gender differences moderate the relationship between coworker social loafing and knowledge-sharing behavior. Drawing on economic and social exchange theory, this study predicts that coworker social loafing will decrease the knowledge-sharing behavior. In addition, this paper hypothesized that men will be more likely to withdraw knowledge-sharing behavior than women when they faced coworker social loafing. To test these hypotheses, this paper conducted a hierarchical regression test with the supervisor-employee dyad samples. The empirical results showed that in the relationship between coworker social loafing and knowledge-sharing behavior, coworker social loafing decreased the knowledge-sharing behavior, and the negative effect was larger in the case of men rather than women. In the discussion section, this paper proposes the theoretical and practical implications based on theoretical arguments and empirical findings.

• Asia-Pacific Journal of Business
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• v.13 no.1
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• pp.19-36
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• 2022

Purpose - Previous studies tried to find antecedents of innovative behavior. However, research on knowledge hiding behavior, psychological mechanism, and perception of organizational justice has been relatively limited. In this sense, this study has investigated the impact of organizational justice on employees' innovative behavior and explored the factors that affect the above relationship. Especially, this study tested the direct effect of organizational justice on innovative behavior. This study also examines the mediating roles of knowledge hiding behavior in this causal relationship. Moreover, the process of organizational justice to innovative behavior is assumed to be influenced by leadership style. Therefore, we examined the moderating effect of authentic leadership on the relationship between organizational justice and knowledge hiding behavior. Design/methodology/approach - For the empirical test, we collected data via a questionnaire survey of a sample of 252 employees from Korean firms. We conducted a hierarchical regression analysis to test hypotheses. Results - The results of the empirical analysis revealed that organizational justice was positively related to innovative behavior and negatively related to knowledge hiding behavior. The results also showed that knowledge hiding behavior negatively mediated the relationship between organizational justice and innovative behavior. In addition, we found the moderating role of authentic leadership. More importantly, we found that the conditional indirect effect of organizational justice on innovative behavior via knowledge hiding behavior was depending on authentic leadership. Uncovering the relationship between organizational justice and innovative behavior through the mediating role of knowledge hiding behavior and the moderated mediating role of authentic leadership has useful theoretical and practical implications. We also suggest directions for future research by providing several limitations.

• Knowledge Management Research
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• v.14 no.1
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• pp.95-119
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• 2013

Although merger and acquisition (M&A) has been considered as an important means to improve firm performance, most prior empirical research have failed to prove the relationship between M&A and firm performance. In order to fill this gap, this study attempts to identify the effect of M&A on firm performance based on knowledge resources relatedness and complementarity theory. For this purpose, this study examines complementarity patterns of knowledge resources and their impacts on acquirer's performance using M&A announcements of electronic commerce industry from 2001 to 2007. The results of this study indicate complementarity among knowledge resources are positively related with acquirer's market value. This study contributes to expand knowledge management research by identifying the relationship among knowledge resources and their impacts on firm performance.

• Knowledge Management Research
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• v.3 no.1
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• pp.19-39
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• 2002

Many companies have tried, with mixed success, to leverage knowledge resources by knowledge sharing functions. Trust is one of the integral factors for fostering knowledge sharing. This paper categorizes trust on the basis of its multi-dimension and multi-level. In view of this category, it investigates the relationship between trust and knowledge sharing. A sample of 191 employees from 24 companies is used for an empirical exploration. Our analysis results imply that both organizational trust and trust among peers are crucial for effective knowledge sharing.

• Knowledge Management Research
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• v.17 no.1
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• pp.91-111
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• 2016

This study empirically investigated the relationships between servant leadership and key variables (knowledge sharing and individual creativity), and the mediating effect of affective commitment with the survey of 213 Korean employees. Based on the sample of 213 employees, the empirical results are as followings; (1) Servant leadership is positively related to affective commitment, knowledge sharing, and creativity. (2) Affective commitment partially mediates the relationship between servant leadership and knowledge sharing. (3) Affective commitment partially mediates the relationship between servant leadership and creativity. In conclusion, this study confirmed that the servant leader and members with the affective commitment may be best qualified for knowledge sharing and creative performance. When employees recognize that their managers follow the characteristics of servant leadership, then the employees are more likely to absorb in their task, which increases creative performance and knowledge accumulation. Based on the results, this study suggests an ample implication for leaders in any organization to boost their relationships with followers and to enhance their knowledge sharing and creative idea for the growth of organization.