• Journal of the Korean Society for Railway
• /
• v.17 no.6
• /
• pp.443-451
• /
• 2014

This paper analyzes the differences in the organizational behavior of domestic Metro employees between enterprises with ISO quality management implemented and those without. Based on the required guidelines in ISO quality management, an empirical study on the effect of employee education and training, work processes, job satisfaction, and leadership on customer satisfaction performance is conducted. The results demonstrate that the work process in the ISO quality management certified enterprises exhibits a positive effect on customer satisfaction performance; however, the employee education and training did not exhibit immediate effects. In addition, job satisfaction and leadership are identified to have a mediating effect on the correlation between the work process, education and training, and customer satisfaction.

• Korea Journal of Hospital Management
• /
• v.4 no.2
• /
• pp.266-285
• /
• 1999

The purpose of this study is to identify influencing factors for successful introduction, implementation and management of HMRPS through assessment of the employees attitude toward HMRPS in technical, administrative, and organization behavioral areas. Data were collected from 157 HMRPS employee members' self-reporting questionnaire in three university hospitals in the city of Seoul and Kyonggi Province from November 5 to November 10, 1997. Relevant literature on industry company MPR system theory was reviewed to develop the theoretical framework. The results were as follows: The employee's recognition of tangible benefit were more significantly influenced success than intangible benefit for successful operation relating the HMRPS. Concerning the employee's recognition of the successful HMRPS and the factor of influenced success was significantly positive correlation between tangible and intangible benefits and success factor in technical, administrative, and organizational behavior area. This study showed that major factor affecting the employee's recognition of tangible and intangible benefit for successful HMRPS. For tangible benefits; Success factors in the technical areas were quality of the data and information, efficiency of inventory management and rescheduling of operation plan. Success factors in the administrative areas were: role of top management. Success factors in the organization behavioral areas were; simplicity of the HMRPS, human resistance to change. For intangible benefits; Success factors in the organization behavioral areas were; user involvement, simplicity of HMRPS, human resistance to change. Futhermore as the exact evaluation of successful factors of HMRPS implement is needed, research for the development of systemic variables of physical distribution system control, methods, capacity of system, duration and other environment in many of 30 hospitals or more, and for the empirical study for HMRPS.

• Korea Journal of Hospital Management
• /
• v.14 no.3
• /
• pp.83-103
• /
• 2009

The main objective of this study is to investigate the influence of physician's communication styles and quality, and physician-patient relationship on patient satisfaction for improving physician's communication which is one of factors determining service quality in health care services, and providing the suggestion for building the positive physician-patient relationship. Data were collected from 341 inpatients in 13 general hospitals and university hospitals located in Busan Metropolitan City and Kyeongsang-do area using structured self-administered questionnaires. Major results of the empirical analysis are as follows; First, mutual-opened-cooperative physician-patient relationship, patient's communication receptive attitude, patient-oriented physician's communication style, and quality were significantly varied by respondents' characteristics such as age, consensual, job, and income. Second, empathy, patient's communication receptive attitude, physician-patient relationship, and patient satisfaction were significantly varied by respondents' medical-related conditions. Third, there was a significant correlation between active communication receptive attitude of patient and mutual-opened-cooperative physician-patient relationship. Fourth, patient-oriented physician's communication style and physician-patient relationship were found to have positive influence on total communication quality and effectiveness and empathy facet of communication quality both. Finally, patient-oriented physician's communication style, empathy, active communication receptive attitude of patient, and mutual-opened-cooperative physician-patient relationship were found to have positive influence on patient satisfaction. This research findings suggest that putting emphasis on effective physician's communication and enhancing positive physician-patient relationship are crucial for marketing activities and customer satisfaction management in health care settings.

• Journal of Environmental Health Sciences
• /
• v.26 no.2
• /
• pp.97-107
• /
• 2000

PCBs [Polychlorinated biphenyls] are halogenated aromatic compounds with the empirical formula C12H10-nCln(n=1~10), and are a mixture of possible 209 different chlorinated congeners. PCBs were widely used as dielectric fluids for capacitors, transformers, plasticizers, lubricant inks, and paint additives. once released into the environment, PCBs persist for years because they are so resistant to degradation. In addition to their high degree of lipophilicity. In 1970s, the worldwide production of PCBs seem to be still in use. The environmental load of PCBs was prohibited since 1983 in Korea. In spite of these actions, many PCBs seem to be still in use. The environmental load of PCBs will continue to be recycled through air, land, water, and the biosphere for decades to come. This study was conducted to measure the concentrations of PCBs I the serum samples of 112 women by GC/MSD(Hewlett Packard 5897 Gas Chromatography-Mass Chromatography Detector) and CG/ECD(Hewlett Packard 5890 series-II gas chromatography-Electron capture detector, U.S.A). The main results of this study were as follows; The mean and standard deviation of serum PCBs were 3.613, 0.759 ppb, respectively and median of it was 3.828 ppb. The correlation coefficients of the concentrations of 13 PCB congeners ranged from 0.7913 to 0..9985 and were significantly correlated between each items(p=0.0001). The PCB concentrations were positively associated with age(simple linear regression; R2=0.86, =0.08023, p<0.001) and with total lipids in serums(simple linear regression; R=0.7058, =0.00486, p<0.001). The age adjusted model (Y=$\beta$0+$\beta$1age+$\beta$2X) was applied for possible predictors of PCBs levels in serum. For BMI(Body Mass Index), major residential area, and fish, meat, and dairy consumption, there was no association with PCBs levels, Also there was negative association for the number of pregnancy and lactation period with PCBs levels.

• Journal of Korean Institute of Industrial Engineers
• /
• v.40 no.1
• /
• pp.84-99
• /
• 2014

In this study, determinant input-output variables are identified for calculating Data Envelopment Analysis (DEA) efficiency scores relating to evaluating the efficiency of government-sponsored research and development (R&D) projects. In particular, this study proposes a systematic framework of design and analysis of experiments, called "all possible DEAs", for pinpointing DEA determinant input-output variables. In addition to correlation analyses, two modified measures of time series analysis are developed in order to check the similarities between a DEA complete data structure (CDS) versus the rest of incomplete data structures (IDSs). In this empirical analysis, a few DEA determinant input-output variables are found to be associated with a typical public R&D performance evaluation logic model, especially oriented to a mid- and long-term performance perspective. Among four variables, only two determinants are identified : "R&D manpower" ($x_2$) and "Sales revenue" ($y_1$). However, it should be pointed out that the input variable "R&D funds" ($x_1$) is insignificant for calculating DEA efficiency score even if it is a critical input for measuring efficiency of a government-sonsored R&D project from a practical point of view a priori. In this context, if practitioners' top priority is to see the efficiency between "R&D funds" ($x_1$) and "Sales revenue" ($y_1$), the DEA efficiency score cannot properly meet their expectations. Therefore, meticulous attention is required when using the DEA application for public R&D performance evaluation, considering that discrepancies can occur between practitioners' expectations and DEA efficiency scores.

• Journal of Navigation and Port Research
• /
• v.34 no.5
• /
• pp.389-395
• /
• 2010

Recently, it becomes important for container ports to gain competitiveness through service differentiation strategies. These strategies require an objective evaluation on consumer needs. For that reason, this study aims at developing the scale and measurement methods for service quality. Container shipping companies calling at Busan are targeted for the empirical analyses. The measurement items are presented for the services that they are provided from entry into a port to departure from a port. Exploratory factor analysis and validity analysis are done to derive a service quality scale from entry to departure. The result of regression analysis implies that the service quality scale is useful to increase customer satisfaction and to establish managerial strategies.

• The Transactions of the Korea Information Processing Society
• /
• v.6 no.9
• /
• pp.2403-2413
• /
• 1999

There is a strong need to develop a software cost estimation model on economic value perspective. The objective of this research is to improve current software cost estimation method on economic value perspective. We reviewed domestic and foreign researches and practices on software cost estimation with function point method, and derived promising alternative models. Pilot simulation was performed with real project data, and the probable best model was chosen. We collected data from 39 Korean companies, and assesed statistical significance of the model with those data. Empirical data shows that more practical model has better prediction accuracy. That is, the number of input and output modules, the number of tables, and the number of algorithms are chosen to be best set of functions. There exists strong correlation between the calculated function points and project effort. And, the revised set of technical complexity factors and evaluation guidelines show practical usefulness. We suggest that the above result be incorporated in a new improved guideline for software cost estimation. By adopting the results of this research to the guideline, we expect that technology innovation will be expedited, and that overall productivity of software industry will be increased.

• 한국방재학회:학술대회논문집
• /
• 2008.02a
• /
• pp.755-758
• /
• 2008

Currently, the increased run-off and the shortened arrival time are one of the causes of the city environmental disasters in urbanization. Therefore, it is necessary to properly design the hydrologic structures, but it is very difficult to forecast the values necessary to design from the planning stage. Moreover, as the parameter is changed due to the urban development, it is difficult not only to analyze the run-off influences but also to find the related studies and literatures. The purpose of this study is to utilize the results as the important basic data of the hydrologic structures, its proper design and run-off influences through the sensibility analysis of the model parameter variables. In this study, the absolute and relative sensibility analysis method were used to find out the correlation through the sensibility analysis of the topology and hydrology parameters. Especially, in this study, the changes in the run-off amount and volume were calculated according to increase/decrease in CN, the coefficient of discharge, and the empirical formula is prepared and proposed through the regressive analysis among the parameters. In the meantime, the parameter sensibility analysis was performed through the simulation HEC-HMS that is used and available in Korea. From the results of this study, it was found that the run-off amount is increased about by 10% when the CN value is increased by 5% before and after the development through the HEC-HMS simulation and data analysis. As long as there will be additional data collection analysis and result verification, and continuous further studies to find out the parameters proper to the domestic circumstances, it is expected to considerably contribute to the proper design of the hydrologic structures with respect to the ungauged basin.

• Journal of the Korean Society for Aeronautical & Space Sciences
• /
• v.33 no.3
• /
• pp.107-113
• /
• 2005

A calorimeter of 2-ton thrust level rocket engine chamber has been developed to measure the wall heat flux. The liner of the chamber is made of copper-chromium alloy to maximize the heat transfer performance and structural strength. 1-D design code based on empirical correlations has been used for the prediction of the global thermal characteristics while 3-D CFD has been applied for the verification of local cooling performance. The predicted average wall heat flux at the throat is 43 $MW/m^{2}$ for the combustion chamber pressure of 53 bar. The chamber structure is confirmed to be safe at the pressure of 150 bar through 2-D stress analysis and measurement of the strain of the test species. Finally, the test of pressurizing the calorimeter chamber has been performed with water at the pressure of 150 bar in room temperature environment. No thermal damage has been detected after the hot-fire test in the test nozzle of same cooling performance with the developed calorimeter though the measured throat heat flux is higher than the design value by 10%.

• Korean Institute of Interior Design Journal
• /
• v.21 no.5
• /
• pp.181-188
• /
• 2012

Body movements of humans have emotions and these movements have meanings of 'Living Spirits' and 'Emotions'. Also emotions of humans indicate all body movements which are made within the environment. This study aims at providing new potentials to emotional design research methods not only by understanding the characteristics of visual perception according to body movements and but by investigating correlations between sequence which arise by the visual perception and emotions through experiments. As for the scope and method of this study, the emotional space designs were analyzed through the emotional theory study, SD method was used to evaluate emotions and the movements in the modern village and traditional village with similar elements were compared and analyzed for the empirical study. As a result, first it was confirmed waling hours in the traditional village took more than the modern village and it is thought movements of humans are affected by the visual environments. Second, it was confirmed values of the emotional evaluation were higher in the traditional village than the modern village. Third, according to a result of the correlation analysis between space sequence and emotions, it was closed with negative emotions such as 'Closed', and 'Complicated' from positive emotional words such as 'Natural'. 'Open', 'Curious', etc. as spaces are experienced more through movements in the modern village. On the contrary, the emotional intensity of the positive words such as 'In Harmony', 'Beautiful' and 'Warn' through movements in the traditional village increased as spaces were experienced more. As a result of this study, it was confirmed the time, space and emotions have correlations each other.