• 지역사회간호학회지
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• 제17권4호
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• pp.451-460
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• 2006

Purpose: The purpose of this research was to examine the effects of an exercise program on the physical, physiological, and emotional status of the aged. Method: This research adopted a nonequivalent control group pretest-posttest design. The subjects were 46 elders aged over 60 who were selected from those registered at three local health centers in G City, and 27 of them were assigned to the experimental group and 19 to the control group. The independent variable was the exercise program, and the dependent variables were physical status, physiological status, and emotional status. The exercise program was Performed for 60 minutes per time, 3 times a week and for 6 weeks. Data were collected from October to November, 2005. Result: Compared to the control group, the experimental group showed significant improvements in right lower extremity strength (F=46.119, p=.000), left lower extremity strength (F=53.265, p=.000) and waist flexibility (t=3.183, p=.003) as physical status, and in depression (t=-3.703, p=.001), perceived health status (t=4.821, p=.000), and self efficacy (t=3.866, p=.000) as emotional status. Conclusion: The results showed that the exercise program was effective in promoting the physical status, physiological status, and emotional status of the aged. Therefore, it is recommended to apply the program as a nursing intervention in clinical practice and education in communities.

• Journal of Information Technology Applications and Management
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• 제21권3호
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• pp.65-77
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• 2014

Ubiquitous learning has aroused great interest and is becoming a new way for foreign language education in today's society. However, how to increase the learners' initiative and their community cohesion is still an issue that deserves more profound research and studies. Emotional intelligence can help to detect the learner's emotional reactions online, and therefore stimulate his interest and the willingness to participate by adjusting teaching skills and creating fun experiences in learning. This is, actually the new concept of smart education. Based on the previous research, this paper concluded a neural mechanism model for analyzing the learners' emotional characteristics in ubiquitous environment, and discussed the intelligent monitoring and automatic recognition of emotions from the learners' speech signals as well as their behavior data by multi-agent system. Finally, a framework of emotional intelligence system was proposed concerning the smart foreign language education in ubiquitous learning.

• The Journal of Asian Finance, Economics and Business
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• 제8권12호
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• pp.497-507
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• 2021

The objective of the current research study is to examine those elements/factors that can reduce silence so that organizations can become more efficient, innovative, and adaptable by sharing knowledge and work-related problems. The purpose behind conducting this research was to explore the effects of emotional intelligence on silent behavior. The study also focuses on other individual negative aspects that can increase counterproductive behavior like silence and examines the effects of emotional intelligence on silence through moral disengagement. Data was collected from 400 employees using stratified sampling to ensure adequate representation of males and females. Data was collected from nurses and young doctors using the adopted measurement scale through a self-administered questionnaire. Since the sample included nursing staff and they usually are not well versed in English, the instrument was translated into Urdu. Data were analyzed using SEM to assess the direct and indirect effects of EI on employee silence. The result indicates that emotional intelligence has a positive impact on employee silence and moral disengagement. In contradiction to theory, the findings suggest that people with high emotional intelligence tend to get morally disengaged. As a result, they will remain silent and withhold information regarding work-related issues and problems.

• 한국응용과학기술학회지
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• 제38권6호
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• pp.1493-1501
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• 2021

본 연구의 목적은 피부전문가들이 경험한 고객 불량행동이 감정부조화 및 서비스 사보타주에 미치는 영향에 관한 연구이다. 연구의 목적달성을 위해 서울. 경기지역 피부전문가 383명을 연구대상으로 선정하였다. 분석방법은 빈도분석, 요인분석, 신뢰도분석, 상관관계분석, 다중회귀분석을 실시하였으며, 이와 같은 연구절차를 거쳐 다음과 같은 연구결과를 도출하였다. 고객 불량행동이 감정부조화에 정적(+)상관관계가 나타났고, 감정부조화의 감정억제가 서비스사보타주에 영향을 미치는 것으로 나타났다.

• 동아시아경상학회지
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• 제8권2호
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• pp.1-14
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• 2020

Purpose - The current study analyzes effects of hotel restaurant cook's emotional labor on job satisfaction and customer orientation. Research design and methodology - In order to achieve the current study's goal, sample was extracted targeting cooks working in 5-stars hotels located in Seoul considering spatial and time limitation. Method of research was direct research method with survey. Survey was conducted from April 1st, 2018 to April 20, 2018 (approximately 20 days). Total of 300 surveys were distributed to cooks working in 5-stars hotels located in Seoul, and among those 250 surveys were returned. Among returned 250 surveys, 246 surveys. Results - First, in order to test H1, effect of hotel restaurant cook's emotional labor on job satisfaction (satisfaction on superior and coworker) was analyzed. Second, in order to test H2, effect on hotel restaurant cook's emotional labor on job satisfaction (satisfaction on compensation and promotion) was analyzed. Third, satisfaction on superior and coworker had statistically significantly positive effect on customer orientation, while satisfaction on compensation and promotion did not have statistically significant effect. Conclusions - First, deep acting had statistically significantly positive effect on job satisfaction (satisfaction on superior and coworker), while surface acting did not have statistically significant effect. Second, both deep and surface acting had statistically significantly positive effect on job satisfaction (satisfaction on compensation and promotion). Third, satisfaction on superior and coworker had statistically significantly positive effect on customer orientation, while satisfaction on compensation and promotion did not have statistically significant effect.

• 유통과학연구
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• 제17권5호
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• pp.73-83
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• 2019

Purpose - The purpose of this research is twofold; first, it attempts to categories customer demands into challenging and hindrance stressors, second, it investigates the effect of customer challenging stressors, hindrance stressors and customer resources on job satisfaction, emotional exhaustion and turnover intention of frontline employees. Research design, data, and methodology - A quantitative research method with an online survey was adopted to test the proposed hypotheses. Sample was collected from 186 frontline employees. And, structural equation model was conducted through AMOS 20.0 to verify the proposed hypotheses. Results - First, customer challenging stressors and customer resources positively affect job satisfaction. Second, customer hindrance stressors negatively affect job satisfaction and positively affect emotional exhaustion. Finally, job satisfaction negatively affects turnover intention whereas emotional exhaustion positively affects turnover intention of frontline employees. Contributions - In term of theoretical contributions, the current study categorized the customer demands into challenging and hindrance stressors and empirically tested the effect of challenging and hindrance stressors on emotional exhaustion, job satisfaction and turnover intention of frontline employees. Managerially, this study provides insights to the firm by highlighting the presence of challenging stressors and customer resources which have positive effect on the attitudes and behaviors of the frontline employees.

• International Journal of Human Ecology
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• 제17권2호
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• pp.43-51
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• 2016

Even though gratitude is considered as an important virtue to possess for successful adulthood, little is known about what cultivates gratitude and its benefits associated with psychological well-being among adolescents. By examining gratitude as a daily mood, this study asked (1) whether adolescents' daily grateful mood varied as a function of daily parental emotional support and (2) whether adolescents' psychological well-being varied as a function of daily grateful mood within person across seven days. The sample consisted of 70 adolescents in 8th grade recruited from a public middle school. Participants completed daily diary checklists online each evening for seven days. On days when adolescents perceived greater parental emotional support from mother or father than they typically did during the week, they rated their grateful mood to be higher than other days. With more emotional support from father, adolescents reported more grateful mood not only on that day, but also the following day. While this result highlights the important role that parents play in adolescents' experience of grateful mood, emotionally supportive behaviors of fathers appear particularly promising for cultivating gratitude. Further, daily grateful mood on a given day accounted for the significant variance in adolescents' psychological well-being not only on the same day, but also the following day. Research and practical implications of the results are discussed.

• Tribology and Lubricants
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• 제32권6호
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• pp.207-211
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• 2016

To interpret the perception that originates from tactile sensibility during people touch and recognize the object surfaces, this study focuses on the development of a friction model that can describe the interaction of a stylus pen sliding over the counter surfaces. In addition, the study includes several other experimental factors such as the pressure, temperature, and topology of surface, which can have an effect on the emotional user experience concerning various surfaces; this research aims to suggest a method to quantitatively evaluate the relation between these experimental parameters and emotional user experience. Accordingly, the objective of research comprises the friction characteristic technology for measurement of fine tribological behavior and a standard to quantify the emotional feedback. Existing panels or input devices that provide interaction feedback about user actions simply operate with a single frequency vibration or sound response. On the contrary, this research investigates various interaction characteristics including friction force, frequency, and surface topology synthetically. Using the developed model, which can explain the relation between the friction parameters and emotional user experience, developers can design their product in order to provide the user with expected emotional sensibility. Consequently, it can contribute to reduce the development cost about sensitivity model.

• 대한건축학회논문집:계획계
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• 제34권7호
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• pp.31-37
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• 2018

The goal of this research is to compare influences for living periods between physical functional satisfaction and psychological emotional satisfaction in a ghetto area. The research site is 'Sujin1 dong' in Sungnam city which is one of the oldest residential areas in the city. Based on the analysis of the urban contexts for the research site, surveys are conducted to gather the data which are treated by several statistical techniques: 'Factor analysis', 'Reliability Analysis', 'Multiple regression analysis'. Through the statistical process, conclusions are drawn as follows. In the ghetto urban area, (1)-The higher the psychological emotional satisfaction, the longer the living period, (2)-The longer the residence period, the lower the physical and functional satisfaction, (3)-The two satisfactions tend to be opposite to each other according to the living period. (4)-The psychological emotional satisfaction is more related with living period than the physical and functional satisfaction is.

• 유통과학연구
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• 제19권10호
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• pp.99-109
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• 2021

Purpose: Retail workers have a role in attending to customers better, not only making sales to them. In this regard, this research focuses on having a clear understanding of the effects of emotional factors and job stress on mental health for retail sales workers. Research design, data and methodology: The present research conducted both a qualitative textual analysis and interview. This research method is quite useful because it relates the information collected with the research gap. Qualitative data is time-consuming type of data to analyze since it involves interpreting words rather than numbers. Results: The findings showed that emotional labor and stress may not only cause mental harm to the employees but can result in adverse reaction to the customers. Retail employees need to express their true emotions and avoid pretending to be helped with a clear understanding of their needs. Conclusion: This study conclude that motional labor and stress to the retail workers is a real issue that has affected many people around the globe and there is a need to conduct more research on the issue to help employees serve customers much better. Stress among sales workers results to poor working morale and thus affects the entire organization at large.