• Journal of the Korean Society of Surveying, Geodesy, Photogrammetry and Cartography
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• v.34 no.3
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• pp.319-327
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• 2016

Korea faces a wide range of problems in areas such as safety, environment, and traffic due to the rapid economic development and urbanization process. Despite the local governments’ efforts to deal with electronic civil complaints and solve urban problems, civil complaints have been on the increase year by year. In this study, we collected civil complaint data over the last six years from a small and medium-sized city, Jinju-si. In order to conduct a spatial distribution pattern analysis, we indicated the location data on the area through Geocoding after classifying the reasons for civil complaints and then extracted the location data of the civil complaint occurrence spots in order to analyze the correlation between electronic civil complaints and land use. Results demonstrated that electronic civil complaints in Jinju-si were clustered in residential, central commercial, and residential-industrial mixed-use areas—areas where land development had been completed within the city center. After analyzing the civil complaints according to the land use, results revealed that complaints about illegal parking were the highest. Regarding the analysis results of facility distribution within a 50m radius from the civil complaint areas, civil complaints occurred a lot in detached housing areas located within the commercial and residential-industrial mixed-use areas. In the case of residential areas(old downtown), civil complaints were condensed in the areas with many ordinary restaurants. This research explored civil complaints in terms of the urban space and can be expected to be effectively utilized in finding solutions to the civil complaints

• Journal of Cadastre & Land InformatiX
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• v.47 no.1
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• pp.5-14
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• 2017

Korea, which has undergone a rapid urbanization, faces various problems such as the management of facilities, safety, environment and transportation. To solve civil complaints, local governments receive electronic complaints, but complaints are increasing. Therefore, this study conducted the spatial distribution pattern analysis and the trend analysis by presenting location data on spatial information through Geo-coding by collecting electronic civil petition data over the last 10 years targeting Jinju city. Using the ARIMA model, this study predicted the occurrence of complaints over the next two years (2016~2017) through a time series forecast analysis. As a result, the complaints related to illegal parking were the highest, the complaint related to noise was the second highest, and the complaints related to illegal garbage dumping was the third highest. In addition, the analysis of the spatial distribution pattern shows that the largest hot spot was formed in the central commercial district every year. As a result of the time series forecasting analysis for the crackdown of the illegal parking, complaints increased slightly. To compare the predicted value and the actual data showed a similar pattern. It is judged that this study will be utilized to establish effective countermeasures against civil complaints.

• Journal of Korea Society of Industrial Information Systems
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• v.29 no.1
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• pp.135-144
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• 2024

In this study, we propose an automatic classification model for quantitative multidimensional analysis based on facet theory to understand public opinions and demands on major issues through big data analysis. Civil complaints, as a form of public feedback, are generated by various individuals on multiple topics repeatedly and continuously in real-time, which can be challenging for officials to read and analyze efficiently. Specifically, our research introduces a new classification framework that utilizes facet theory and political analysis models to analyze the characteristics of citizen complaints and apply them to the policy-making process. Furthermore, to reduce administrative tasks related to complaint analysis and processing and to facilitate citizen policy participation, we employ deep learning to automatically extract and classify attributes based on the facet analysis framework. The results of this study are expected to provide important insights into understanding and analyzing the characteristics of big data related to citizen complaints, which can pave the way for future research in various fields beyond the public sector, such as education, industry, and healthcare, for quantifying unstructured data and utilizing multidimensional analysis. In practical terms, improving the processing system for large-scale electronic complaints and automation through deep learning can enhance the efficiency and responsiveness of complaint handling, and this approach can also be applied to text data processing in other fields.

• Journal of Korea Society of Industrial Information Systems
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• v.23 no.3
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• pp.13-24
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• 2018

For government and public institutions, civil complaints containing direct requirements of citizens can be utilized as important data in developing policies. However, it is difficult to draw accurate requirements using text mining methods since the nature of the complaint text is unstructured. In this study, a new method is proposed that draws the exact requirements of citizens, improving the previous text mining in analyzing the data of civil complaints. The new text-mining method is based on the principle of Co-Occurrences Structure Map, and it is structured by two-step association analysis, so that it consists of the first-order related word and a second-order related word based on the core subject word. For the analysis, 3,004 cases posted on the electronic bulletin board of Busan City for the year 2016 are used. This study's academic contribution suggests a method deriving the requirements of citizens from the civil affairs data. As a practical contribution, it also enables policy development using civil service data.

• Journal of the Korean Geotechnical Society
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• v.29 no.4
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• pp.5-11
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• 2013

In close to downtown construction, the main problem is complaints caused by blasting vibration and noise. To reduce blasting vibration and noise, deck-charge blasting method using electronic detonator can be more secure because there is no cut-off problem. And in this method it is possible to blast in horizontal direction. In this study, the efficiency of horizontal direction deck-charge blasting method using electronic detonator is compared to that of the existing blasting method. And the possibility of applying the construction site is evaluated. As a result, the reduction of blasting vibration, noise and secondary breaking has been determined, as well as large-scale blasting in the vibration criterion can be regulated by the overall increase in blasting efficiency.

• The Journal of the Korea institute of electronic communication sciences
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• v.9 no.9
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• pp.1051-1056
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• 2014

Social Network Services are widely used by mass population and it is used as an important communications tool because it allows distribution of diverse and abundant amount of information. This thesis proposes to add a new valuable service function in social network for mobile-based civil complaint management. Therefore, we will develop a social network application for civil affair services that allows immediate civil compliant management while being able to share the contents related to civil affairs with other people. As a result of the experiment, the effect and efficiency of the method proposed in this thesis for social network-based civil affair services was proven. Hence, the social network for mobile-based civil affair services always provides new and improved service components. Moreover, discussing civil complaints in a social network point of view, we can expect high ripple effect and encourage more participation of public users dealing with civil affairs.

• Journal of Platform Technology
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• v.11 no.1
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• pp.85-104
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• 2023

Since the late 1990s, the Korean government has attempted to develop the Architectural Information System (AIS, SEUMTER), led by the Ministry of Construction and Transportation, in order to improve civil complaint convenience and administrative efficiency in architectural administration. Since then, for nearly 30 years, the Korean government has been continuously upgrading the SEUMTER system. Based on these advancement projects, it is now possible to conduct civil affairs through the Internet, and civil petitioners can file complaints with government offices without visiting and without documents. In addition, statistical work and performance management became possible in real time for civil servants. And recently, by clouding the SEUMTER system, intelligent services have become possible. In this paper, the development process of the SEUMTER was divided into four stages and evaluated, and the main success factors were derived. The main success factors of SEUMTER are 1) Promotion as a National Agenda - Leadership of the President and Ministers, 2) Outsourcing of Information System Development and Dissemination, 3) Overcoming Selfishness between Ministries - Integrating Building Permits System and Building Ledger Systems, 4) Continue to Promote Information System Advancement. Subsequently, three global diffusion strategies for SEUMTER were presented: 1) the Need to Establish Globalization Strategy: Linkage with Smart City Business, 2) Small and Medium-sized System Model Needed for Globalization and ODA, and 3) System Success Needs to be Publicized Internationally.

• Convergence Security Journal
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• v.12 no.2
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• pp.43-51
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• 2012

CCTV would be the effective way in the prevention of abuse, as well as recorded image information evidence of the crime as a significant legal effect. But recorded image information As evidence by utilizing the Complaint/complaint handling, and administrative business processes that are currently operating offline procedural complexity and unnecessary time appear costly, privacy remains an issue to be solved, etc. Runoff. In this paper, incidence rate of offline business processing phase to solve the problems proposed to build unified portal for CCTV image information and the existing studies on the effectiveness of electronic civil service system, previous studies by analyzing e-government in accordance with laws and privacy laws, CCTV image information portal deployment model is applied to data integration occurs are trying to solve the problem effectively.

• Journal of the Korean Society of Surveying, Geodesy, Photogrammetry and Cartography
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• v.32 no.6
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• pp.651-659
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• 2014

With the popularization of big data environment, big data have been highlighted as a key information strategy to establish national spatial data infrastructure for a scientific land policy and the extension of the creative economy. Especially interesting from our point of view is the cadastral information is a core national information source that forms the basis of spatial information that leads to people's daily life including the production and consumption of information related to real estate. The purpose of our paper is to suggest the scheme of big data analytics with respect to the articles of cadastral resurvey project in order to approach cadastral information in terms of spatial data integration. As specific research method, the TM (Text Mining) package from R was used to read various formats of news reports as texts, and nouns were extracted by using the KoNLP package. That is, we searched the main keywords regarding cadastral resurvey, performing extraction of compound noun and data mining analysis. And visualization of the results was presented. In addition, new reports related to cadastral resurvey between 2012 and 2014 were searched in newspapers, and nouns were extracted from the searched data for the data mining analysis of cadastral information. Furthermore, the approval rating, reliability, and improvement of rules were presented through correlation analyses among the extracted compound nouns. As a result of the correlation analysis among the most frequently used ones of the extracted nouns, five groups of data consisting of 133 keywords were generated. The most frequently appeared words were "cadastral resurvey," "civil complaint," "dispute," "cadastral survey," "lawsuit," "settlement," "mediation," "discrepant land," and "parcel." In Conclusions, the cadastral resurvey performed in some local governments has been proceeding smoothly as positive results. On the other hands, disputes from owner of land have been provoking a stream of complaints from parcel surveying for the cadastral resurvey. Through such keyword analysis, various public opinion and the types of civil complaints related to the cadastral resurvey project can be identified to prevent them through pre-emptive responses for direct call centre on the cadastral surveying, Electronic civil service and customer counseling, and high quality services about cadastral information can be provided. This study, therefore, provides a stepping stones for developing an account of big data analytics which is able to comprehensively examine and visualize a variety of news report and opinions in cadastral resurvey project promotion. Henceforth, this will contribute to establish the foundation for a framework of the information utilization, enabling scientific decision making with speediness and correctness.

• Explosives and Blasting
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• v.35 no.4
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• pp.36-47
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• 2017

Due to civil complaints on vibrations and noises arising from blasting, mechanical excavation has been widely used for tunneling rather than the method of blasting, especially in the case of being in a close-proximity of 10M-20M range to a safety-thing. However, mechanical excavation, though less, it does increase the cost of whole construction project as the period of excavation is much prolonged from lack of constructability. This study aims to research and develop an effective blasting method that can ensure the constructability of shortened excavation period whilst not compromising the safety of the safety-things in a proximity to the blasting site by using a combination of an electronic detonator that can accurately control its delay period and a Low Vibration Explosives(LoVEX) that is effective on vibration control.