• 제목/요약/키워드: Effectiveness by pre-test

검색결과 317건 처리시간 0.029초

RSP(Reverse Science Principle)기반 화학 탐구 프로그램의 효과 및 가능성 탐색 (A Study on the Effectiveness and Possibility of Chemistry Inquiry Programs Based on Reverse Science Principle)

  • 조은지;양희선;강성주
    • 대한화학회지
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    • 제62권4호
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    • pp.299-313
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    • 2018
  • 과학교육에서 탐구 중심의 교육은 중요하나 실제 교육 현장에서는 현실적인 어려움으로 인하여 획일화된 형태의 과학 탐구가 이루어지고 있다. 이러한 문제를 해결하기 위한 대안으로 본 연구에서는 RS(Reverse Science)를 중학교 화학 교과 수업에 활용하여 학생들에게 능동적으로 탐구 학습에 참여하고 과학적 사고가 가능한 기회를 제공하고자 한다. 본 연구에서는 이를 개발하고 적용하여 중학교 학생들의 과학 탐구 능력에 미치는 효과와 이에 대한 학생들의 인식을 알아보았다. 프로그램 적용을 위해 D 소재 중학교 2학년 6학급을 선정하고, 실험 집단과 비교 집단을 각각 64명, 64명으로 128명을 구성하였다. 실험 집단에는 RSP기반 화학 탐구 프로그램을, 비교 집단에는 같은 주제의 강의식 수업과 확인실험을 3개의 주제로 7차시에 걸쳐 지도하였으며, 과학 탐구 능력 검사지를 사용하여 사전 사후 검사 결과를 분석하고, 수업 관찰, 학생 활동지, 주관식 설문지, 인터뷰 내용의 분석을 통해 드러난 학생들의 인식을 바탕으로 프로그램의 효과를 논의하였다. 그 결과, 본 프로그램을 활용한 수업이 중학생의 과학 탐구 능력에 통계적으로 유의미한 변화를 보였으며, 구체적으로 실험집단은 비교집단에 비하여 기초 탐구 능력의 하위요소 중 예상에서 유의미한 것으로 나타났고 통합 탐구 능력의 하위요소인 자료변환, 가설설정, 변인통제에서 그 차이가 유의한 것으로 나타났다(p<.05). 또한, 학생들이 과학 법칙이 생성되는 과정에 관심을 가지게 되었고 친구들과 협력으로 인해 높은 흥미를 보였으며 학생들에게 과정 중심의 탐구를 통해 과학적 사고를 하는 기회를 제공하였다. 결국, RSP기반 화학 탐구 프로그램이 학생들에게 미치는 긍정적인 영향을 바탕으로 프로그램의 활용 가능성을 확인 할 수 있다.

고교학점제를 위한 융합교육(STEAM) 프로그램 개발 (Development of Convergence Education (STEAM) Program for High School Credit System)

  • 권혁수;김어진;김재운;민재식;배상일;손미현;이효녕;최진영;한미영;함형인
    • 과학교육연구지
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    • 제46권1호
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    • pp.93-108
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    • 2022
  • 이 연구의 목적은 2025년 전면적으로 시행되는 고교학점제에 활용 가능한 융합교육(STEAM) 프로그램을 개발하고 그 타당성과 효과성을 알아보는 것이다. 융합교육(STEAM) 프로그램은 2015 개정 교육과정과 고교학점제 선행연구를 분석을 통해 얻어진 '수소연료', '기후위기', '데이터 사이언스', '적정기술', '바리스타'라는 5개의 최신 이슈를 주제로 개발되었다. 프로그램은 연구팀이 자체 개발한 고교학점제 융합교육(STEAM) 프로그램 개발형식(틀)에 맞춰 집단 숙의의 과정을 통해 7개월간 개발되었다. 고등학생의 진로·직업을 간접적으로 체험할 수 있도록 개발된 5종 29차시의 융합교육(STEAM) 프로그램 초안은 2인의 융합교육(STEAM) 교육 전문가에게 자문을 통해 검증을 받았으며, 프로그램의 현장 적합도를 판단하기 위해 5개 고등학교 627명을 대상으로 시범 적용하였다. 시범 적용 결과, 학생들의 융합교육(STEAM) 태도는 사전보다 사후가 통계적으로 유의미하게 향상된 것을 확인할 수 있었으며, 프로그램에 대해서 학생들의 높은 만족도를 확인할 수 있었다. 또한 시범 적용 교사 면담을 통해 '프로그램의 내용과 수준이 적합하며, 실생활 문제를 해결하는 경험을 통해 관련 교과의 내용 지식을 적용하고 진로 체험의 기회를 가질 수 있다'는 긍정적인 평가를 받았다. 시범 적용의 결과를 바탕으로 5종 29차시의 학생용·교사용 고교학점제 융합교육(STEAM) 프로그램을 최종 완성했다. 마지막으로 고교학점제에서 적용할 수 있는 차시대체형 STEAM 프로그램 개발 및 운영이 활발하게 이루어져야 할 것과 고교학점제가 바람직하게 정착되고 운영될 수 있도록 교사의 전문성 향상 방안 마련, COVID-19로 촉발된 블렌디드 수업 설계의 필요성 등을 제언하였다. 이 연구는 2025년 전면적으로 시행되는 고교학점제에서 융합교육(STEAM) 프로그램 개발 및 운영 방안에 대한 기초 자료로 활용될 것으로 기대한다.

위장조영검사에서 피폭선량 저감 (Radiation Exposure Dose Reduction on Upper Gastrointestinal Series)

  • 임병학;천권수
    • 한국방사선학회논문지
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    • 제11권2호
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    • pp.109-116
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    • 2017
  • 위장조영검사는 위내시경검사에 비해 비침습적이고, 일시적인 변비나 복통 외에 특별한 부작용이 없어 위내시경 검사가 어려운 환자나 노약자에게 유용하며, 위의 전체 모습을 볼 수 있어 병변의 위치를 정확히 묘사할 수 있는 장점으로 현재 상부위장관 질환의 진단에 많이 이용되고 있다. 하지만 수검자의 위장조영 검사에 대한 전반적인 이해 부족으로 인하여 발생되는 검사 중 부적절한 움직임과 호흡조절로 피폭선량이 증가할 가능성이 있다. 위장조영검사 수검자의 검사에 대한 이해를 도와 검사 중 적절한 협조를 유도하고, 재촬영 건수의 감소와 검사 시간의 단축, 수검자의 피폭선량을 감소시키기 위한 방법으로 위장조영검사의 검사 과정과 주의사항을 동영상으로 제작하여 검사 전 대기시간을 이용하여 시청하게 함으로써, 동영상을 이용한 사전교육이 검사시간 단축과 재촬영 건수, 피폭선량 감소에 어느 정도 효과가 있는지 조사하였다. 30대부터 80대까지 각각 20명씩 선출한 120명을 대상으로 교육 전 후의 피폭선량과 검사 시간, 재촬영 건수를 평가하였다. 그 결과 전 연령대 평균으로 나타낸 교육 전 수검자의 피폭선량은 $3171.83{\mu}Gy{\cdot}m^2$, 교육 후 수검자의 피폭선량은 $2931.73{\mu}Gy{\cdot}m^2$로 나타났고, 검사시간은 교육 전 8.05 min, 교육 후 6.75 min으로 나타났으며, 재촬영 건수는 교육 전 1.68건, 교육 후 1.22건으로 나타났다. 따라서 동영상 교육을 이용하여 위장조영검사 수검자를 대상으로 시행한 위장조영검사에 대한 사전 정보제공이 위장조영검사 수검자의 검사시간 단축, 재촬영 건수와 피폭선량의 감소에 영향을 미쳤다는 것을 확인할 수 있었다.

스폰서십의 설득의도성에 대한 소비자 반응: 광저우 아시안 게임을 바탕으로 (Consumer's Responses to the Persuasion Attempt of the Sports Sponsorship: The Case of Guangzhou Asian Games)

  • 임명서;김해룡;이문규
    • Asia Marketing Journal
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    • 제13권2호
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    • pp.71-97
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    • 2011
  • 스폰서십 활동은 기업의 선의의 활동이란 의미에서 기업이미지에 효과적인 설득수단으로 급성장하고 있다. 기존의 스폰서십의 연구들은 스폰서십 활동이 기업의 마케팅 활동에 미치는 긍정적 후광효과(halo effect)를 주로 언급하고 있지만 최근 들어 급증하고 있는 스폰서십의 다양한 형태는 매복마케팅과 같은 상행위적 윤리문제와 지나친 상업적 의도로 인해 소비자에게 부정적 인식을 심어주고 있기도 하다. 이에 본 연구는 설득수단으로서의 스폰서십 활동에 숨겨진 상업적 의도에 대하여 소비자가 어떻게 반응하는지 알아보기 위해 Friestad와 Wright(1994)의 설득지식모델(the persuasion knowledge model)을 적용하였다. 설득지식모델에서는 에이전트의 상업적 의도 또는 판매 의도적 활동을 간파하기 위해 소비자가 설득지식을 활성화 시킨다고 보고 있다. 이에 본 연구에서는 광저우 아시안 게임에 참여했던 스폰서십 기업에 대한 서베이를 진행하여 설득지식모델을 토대로 설득지식 유발에 영향을 주는 사전적 요인으로서 스폰서의 친숙성, 스폰서-이벤트 일치성과 상황적 요인으로서 스폰서의 노력, 스폰서의 진실성이 설득지식에 미친 영향을 밝히고 설득시도의 적절성 차원에서 스폰서십 유형(공식후원형 vs. 마케팅 중심형)에 따라 소비자의 설득지식이 소비자 태도에 미치는 영향을 분석하였다. 연구결과에 따르면 스폰서의 친숙도와 스폰서-이벤트 일치성 그리고 스폰서의 노력은 설득지식에 매개되어 소비자태도에 영향을 주고 있음이 밝혀졌으며 또한 스폰서십의 유형의 차이는 설득지식이 소비자 태도에 미치는 영향을 조절할 수 있음이 밝혀졌다. 이러한 연구의 결과를 바탕으로 향후 스폰서십 활동을 실시하려는 기업에 대한 실무적 제언을 하였다.

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CRM구축과정에서 마케팅요인이 관계품질과 CRM성과에 미치는 영향 (The Effects on CRM Performance and Relationship Quality of Successful Elements in the Establishment of Customer Relationship Management: Focused on Marketing Approach)

  • 장형유
    • 마케팅과학연구
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    • 제18권4호
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    • pp.119-155
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    • 2008
  • 최근 많은 기업들이 치열한 경쟁에서 생존하기 위해 개별 고객들에게 초점을 맞춘 전사적이고 체계적인 고객관계관리에 전력을 기울이고 있다. 수익성 높은 대부분 기업들의 성공비결은 복합적이겠지만, 고객지향적 사고에의 신속한 적응이 중요한 부분을 차지하고 있다. 고객관계관리 기법 및 운용철학은 고객을 올바르게 이해하는데서 그치지 않고 고객행동을 사전적으로 예측하여 고객요구에 부응한 제품과 서비스를 제공하는 것만이 치열한 경쟁환경에서 생존함과 동시에 거듭된 성장을 이루는 유일한 해결책임을 강조한다. 고객관계관리는 데이터베이스마케팅과 같은 조직내 실무자 중심의 관점과 접근이 아니라 최고경영자의 마케팅 관점의 경영철학 구현을 통한 전사적이고 조직적인 참여가 이루어져야 한다. 그럼에도 불구하고 많은 기업들이 고객관계관리 기법을 도입하고 구축하는 과정에서 이러한 점을 간과해 왔으며 그 결과, 고객관계관리를 통해 수익성을 높인 기업이 있는 반면에 고객관계관리에 엄청난 비용만을 투입하고 별다른 성과를 거두지 못한 기업들도 다수이다. 본 연구는 CRM구축 및 실행과정에서의 성공요인을 기존 연구와 달리 마케팅적 관점에서 발견해 내고 있다. 시장지향성과 고객지향성이라는 마케팅 철학에서부터 고객정 보지향성과 핵심고객지향이라는 실무적 개념까지 포함해서 마케팅적인 관점에서의 성공적 CRM구축을 위한 선행요인을 발견하고, 이러한 요인들이 마케팅관점의 관계품질과 실무적인 CRM성과에 어떤 영향을 미치는지를 분석함과 동시에 관계품질과 CRM성과 간의 관계의 강도까지 실증적으로 분석해 보았다. 경험적 분석 결과 본 연구에서 구축한 마케팅관점의 CRM선행요인들 중에서 일부 요인을 제외하고는 대체적으로 관계품질 및 CRM성과를 높이는데 상당한 기여를 하고 있음이 확인되었으며, 영향관계의 정도에는 어느 정도 차이가 있음이 확인되었다. 또한 관계품질과 CRM성과 및 세부적 개념구성요인들 간에 매우 높은 정(+)의 관계가 존재함을 확인했다. 이는 CRM의 최종 성과를 달성하기 위해서 CRM구축 및 실행이후에 고객만족과 고객신뢰라는 개념적 연결고리를 강화함과 동시에 이러한 관계품질이 고객유지와 고객점유 정도의 향상으로 이어지도록 하는 창조적 전술개발이 요구됨을 의미한다. CRM을 구축 및 실행하는 대부분의 기업들이 조급하게 재무적인 성과를 기대하는 경향이 있는데, CRM은 마케팅철학을 포함하는 장기적인 경영활동임을 주지해야 한다. 기존의 많은 연구들이 취하고 있는 연구맥락에 근거해서 기술적인 시스템만을 갖추었다고 하여 단기적인 성과를 바라는 것은 오히려 비용의 낭비만을 초래 할 수 있음에 주목해야 한다. 본 연구결과를 바탕으로 CRM의 성공적 구축을 통해 관계품질을 강화하는 것에 대한 전략적 통찰을 제공함과 동시에 실질적인 CRM성과를 달성하기 위한 마케팅 관점의 연결구조를 어떻게 효율적으로 강화할 수 있을 것인가에 대한 학술적이고 실무적인 시사점을 도출했다.

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가족계획과 모자보건 통합을 위한 조산원의 투입효과 분석 -서산지역의 개입연구 평가보고- (An Intervention Study on Integration of Family Planning and Maternal/Infant Care Services in Rural Korea)

  • 방숙;한성현;이정자;안문영;이인숙;김은실;김종호
    • Journal of Preventive Medicine and Public Health
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    • 제20권1호
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    • pp.165-203
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    • 1987
  • This project was a service-cum-research effort with a quasi-experimental study design to examine the health benefits of an integrated Family Planning (FP)/Maternal & Child health (MCH) Service approach that provides crucial factors missing in the present on-going programs. The specific objectives were: 1) To test the effectiveness of trained nurse/midwives (MW) assigned as change agents in the Health Sub-Center (HSC) to bring about the changes in the eight FP/MCH indicators, namely; (i)FP/MCH contacts between field workers and their clients (ii) the use of effective FP methods, (iii) the inter-birth interval and/or open interval, (iv) prenatal care by medically qualified personnel, (v) medically supervised deliveries, (vi) the rate of induced abortion, (vii) maternal and infant morbidity, and (viii) preinatal & infant mortality. 2) To measure the integrative linkage (contacts) between MW & HSC workers and between HSC and clients. 3) To examine the organizational or administrative factors influencing integrative linkage between health workers. Study design; The above objectives called for quasi-experimental design setting up a study and control area with and without a midwife. An active intervention program (FP/MCH minimum 'package' program) was conducted for a 2 year period from June 1982-July 1984 in Seosan County and 'before and after' surveys were conducted to measure the change. Service input; This study was undertaken by the Soonchunhyang University in collaboration with WHO. After a baseline survery in 1981, trained nurses/midwives were introduced into two health sub-centers in a rural setting (Seosan county) for a 2 year period from 1982 to 1984. A major service input was the establishment of midwifery services in the existing health delivery system with emphasis on nurse/midwife's role as the link between health workers (nurse aids) and village health workers, and the referral of risk patients to the private physician (OBGY specialist). An evaluation survey was made in August 1984 to assess the effectiveness of this alternative integrated approach in the study areas in comparison with the control area which had normal government services. Method of evaluation; a. In this study, the primary objective was first to examine to what extent the FP/MCH package program brought about changes in the pre-determined eight indicators (outcome and impact measures) and the following relationship was first analyzed; b. Nevertheless, this project did not automatically accept the assumption that if two or more activities were integrated, the results would automatically be better than a non-integrated or categorical program. There is a need to assess the 'integration process' itself within the package program. The process of integration was measured in terms of interactive linkages, or the quantity & quality of contacts between workers & clients and among workers. Intergrative linkages were hypothesized to be influenced by organizational factors at the HSC clinic level including HSC goals, sltrurture, authority, leadership style, resources, and personal characteristics of HSC staff. The extent or degree of integration, as measured by the intensity of integrative linkages, was in turn presumed to influence programme performance. Thus as indicated diagrammatically below, organizational factors constituted the independent variables, integration as the intervening variable and programme performance with respect to family planning and health services as the dependent variable: Concerning organizational factors, however, due to the limited number of HSCs (2 in the study area and 3 in the control area), they were studied by participatory observation of an anthropologist who was independent of the project. In this observation, we examined whether the assumed integration process actually occurred or not. If not, what were the constraints in producing an effective integration process. Summary of Findings; A) Program effects and impact 1. Effects on FP use: During this 2 year action period, FP acceptance increased from 58% in 1981 to 78% in 1984 in both the study and control areas. This increase in both areas was mainly due to the new family planning campaign driven by the Government for the same study period. Therefore, there was no increment of FP acceptance rate due to additional input of MW to the on-going FP program. But in the study area, quality aspects of FP were somewhat improved, having a better continuation rate of IUDs & pills and more use of effective Contraceptive methods in comparison with the control area. 2. Effects of use of MCH services: Between the study and control areas, however, there was a significant difference in maternal and child health care. For example, the coverage of prenatal care was increased from 53% for 1981 birth cohort to 75% for 1984 birth cohort in the study area. In the control area, the same increased from 41% (1981) to 65% (1984). It is noteworthy that almost two thirds of the recent birth cohort received prenatal care even in the control area, indicating that there is a growing demand of MCH care as the size of family norm becomes smaller 3. There has been a substantive increase in delivery care by medical professions in the study area, with an annual increase rate of 10% due to midwives input in the study areas. The project had about two times greater effect on postnatal care (68% vs. 33%) at delivery care(45.2% vs. 26.1%). 4. The study area had better reproductive efficiency (wanted pregancies with FP practice & healthy live births survived by one year old) than the control area, especially among women under 30 (14.1% vs. 9.6%). The proportion of women who preferred the 1st trimester for their first prenatal care rose significantly in the study area as compared to the control area (24% vs 13%). B) Effects on Interactive Linkage 1. This project made a contribution in making several useful steps in the direction of service integration, namely; i) The health workers have become familiar with procedures on how to work together with each other (especially with a midwife) in carrying out their work in FP/MCH and, ii) The health workers have gotten a feeling of the usefulness of family health records (statistical integration) in identifying targets in their own work and their usefulness in caring for family health. 2. On the other hand, because of a lack of required organizational factors, complete linkage was not obtained as the project intended. i) In regards to the government health worker's activities in terms of home visiting there was not much difference between the study & control areas though the MW did more home visiting than Government health workers. ii) In assessing the service performance of MW & health workers, the midwives balanced their workload between 40% FP, 40% MCH & 20% other activities (mainly immunization). However, $85{\sim}90%$ of the services provided by the health workers were other than FP/MCH, mainly for immunizations such as the encephalitis campaign. In the control area, a similar pattern was observed. Over 75% of their service was other than FP/MCH. Therefore, the pattern shows the health workers are a long way from becoming multipurpose workers even though the government is pushing in this direction. 3. Villagers were much more likely to visit the health sub-center clinic in the study area than in the control area (58% vs.31%) and for more combined care (45% vs.23%). C) Organization factors (admistrative integrative issues) 1. When MW (new workers with higher qualification) were introduced to HSC, it was noted that there were conflicts between the existing HSC workers (Nurse aids with less qualification than MW) and the MW for the beginning period of the project. The cause of the conflict was studied by an anthropologist and it was pointed out that these functional integration problems stemmed from the structural inadequacies of the health subcenter organization as indicated below; i) There is still no general consensus about the objectives and goals of the project between the project staff and the existing health workers. ii) There is no formal linkage between the responsibility of each member's job in the health sub-center. iii) There is still little chance for midwives to play a catalytic role or to establish communicative networks between workers in order to link various knowledge and skills to provide better FP/MCH services in the health sub-center. 2. Based on the above findings the project recommended to the County Chief (who has power to control the administrative staff and the technical staff in his county) the following ; i) In order to solve the conflicts between the individual roles and functions in performing health care activities, there must be goals agreed upon by both. ii) The health sub·center must function as an autonomous organization to undertake the integration health project. In order to do that, it is necessary to support administrative considerations, and to establish a communication system for supervision and to control of the health sub-centers. iii) The administrative organization, tentatively, must be organized to bind the health worker's midwive's and director's jobs by an organic relationship in order to achieve the integrative system under the leadership of health sub-center director. After submitting this observation report, there has been better understanding from frequent meetings & communication between HW/MW in FP/MCH work as the program developed. Lessons learned from the Seosan Project (on issues of FP/MCH integration in Korea); 1) A majority or about 80% of the couples are now practicing FP. As indicated by the study, there is a growing demand from clients for the health system to provide more MCH services than FP in order to maintain the achieved small size of family through FP practice. It is fortunate to see that the government is now formulating a MCH policy for the year 2,000 and revising MCH laws and regulations to emphasize more MCH care for achieving a small size family through family planning practice. 2) Goal consensus in FP/MCH shouBd be made among the health workers It administrators, especially to emphasize the need of care of 'wanted' child. But there is a long way to go to realize the 'real' integration of FP into MCH in Korea, unless there is a structural integration FP/MCH because a categorical FP is still first priority to reduce the rate of population growth for economic reasons but not yet for health/welfare reasons in practice. 3) There should be more financial allocation: (i) a midwife should be made available to help to promote the MCH program and coordinate services, (in) there should be a health sub·center director who can provide leadership training for managing the integrated program. There is a need for 'organizational support', if the decision of integration is made to obtain benefit from both FP & MCH. In other words, costs should be paid equally to both FP/MCH. The integration slogan itself, without the commitment of paying such costs, is powerless to advocate it. 4) Need of management training for middle level health personnel is more acute as the Government has already constructed 90 MCH centers attached to the County Health Center but without adequate manpower, facilities, and guidelines for integrating the work of both FP and MCH. 5) The local government still considers these MCH centers only as delivery centers to take care only of those visiting maternity cases. The MCH center should be a center for the managment of all pregnancies occurring in the community and the promotion of FP with a systematic and effective linkage of resources available in the county such as i.e. Village Health Worker, Community Health Practitioner, Health Sub-center Physicians & Health workers, Doctors and Midwives in MCH center, OBGY Specialists in clinics & hospitals as practiced by the Seosan project at primary health care level.

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쇼핑 가치 추구 성향에 따른 쇼핑 목표와 공유 의도 차이에 관한 연구 - 전자제품 구매고객을 중심으로 (Shopping Value, Shopping Goal and WOM - Focused on Electronic-goods Buyers)

  • 박경원;박주영
    • 마케팅과학연구
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    • 제19권2호
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    • pp.68-79
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    • 2009
  • The interplay between hedonic and utilitarian attributes has assumed special significance in recent years; it has been proposed that consumption offerings should be viewed as experiences that stimulate both cognitions and feelings rather than as mere products or services. This research builds on previous work on hedonic versus utilitarian benefits, regulatory focus theory, customer satisfaction to address two question: (1) Is the shopping goal at the point of purchase different from the shopping value? and (2) Is the customer loyalty after the use different from the shopping value and shopping goal? We surveyed 345 peoples those who have bought the electronic-goods within 6 months. This research dealt with the shopping value which is consisted of 2 types, hedonic and utilitarian. Those who pursue the hedonic shopping value may prefer the pleasure of purchasing experience to the product itself. They tend to prefer atmosphere, arousal of the shopping experience. Consistent with previous research, we use the term "hedonic" to refer to their aesthetic, experiential and enjoyment-related value. On the contrary, Those who pursue the utilitarian shopping value may prefer the reasonable buying. It may be more functional. Consistent with previous research, we use the term "utilitarian" to refer to the functional, instrumental, and practical value of consumption offerings. Holbrook(1999) notes that consumer value is an experience that results from the consumption of such benefits. In the context of cell phones for example, the phone's battery life and sound volume are utilitarian benefits, whereas aesthetic appeal from its shape and color are hedonic benefits. Likewise, in the case of a car, fuel economics and safety are utilitarian benefits whereas the sunroof and the luxurious interior are hedonic benefits. The shopping goals are consisted of the promotion focus goal and the prevention focus goal, based on the self-regulatory focus theory. The promotion focus is characterized into focusing ideal self because they are oriented to wishes and vision. The promotion focused individuals are tend to be more risk taking. They are more sensitive to hope and achievement. On the contrary, the prevention focused individuals are characterized into focusing the responsibilities because they are oriented to safety. The prevention focused individuals are tend to be more risk avoiding. We wanted to test the relation among the shopping value, shopping goal and customer loyalty. Customers show the positive or negative feelings comparing with the expectation level which customers have at the point of the purchase. If the result were bigger than the expectation, customers may feel positive feeling such as delight or satisfaction and they would want to share their feelings with other people. And they want to buy those products again in the future time. There is converging evidence that the types of goals consumers expect to be fulfilled by the utilitarian dimension of a product are different from those they seek from the hedonic dimension (Chernev 2004). Specifically, whereas consumers expect the fulfillment of product prevention goals on the utilitarian dimension, they expect the fulfillment of promotion goals on the hedonic dimension (Chernev 2004; Chitturi, Raghunathan, and Majahan 2007; Higgins 1997, 2001) According to the regulatory focus theory, prevention goals are those that ought to be met. Fulfillment of prevention goals in the context of product consumption eliminates or significantly reduces the probability of a painful experience, thus making consumers experience emotions that result from fulfillment of prevention goals such as confidence and securities. On the contrary, fulfillment of promotion goals are those that a person aspires to meet, such as "looking cool" or "being sophisticated." Fulfillment of promotion goals in the context of product consumption significantly increases the probability of a pleasurable experience, thus enabling consumers to experience emotions that result from the fulfillment of promotion goals. The proposed conceptual framework captures that the relationships among hedonic versus utilitarian shopping values and promotion versus prevention shopping goals respectively. An analysis of the consequence of the fulfillment and frustration of utilitarian and hedonic value is theoretically worthwhile. It is also substantively relevant because it helps predict post-consumption behavior such as the promotion versus prevention shopping goals orientation. Because our primary goal is to understand how the post consumption feelings influence the variable customer loyalty: word of mouth (Jacoby and Chestnut 1978). This research result is that the utilitarian shopping value gives the positive influence to both of the promotion and prevention goal. However the influence to the prevention goal is stronger. On the contrary, hedonic shopping value gives influence to the promotion focus goal only. Additionally, both of the promotion and prevention goal show the positive relation with customer loyalty. However, the positive relation with promotion goal and customer loyalty is much stronger. The promotion focus goal gives the influence to the customer loyalty. On the contrary, the prevention focus goal relates at the low level of relation with customer loyalty than that of the promotion goal. It could be explained that it is apt to get framed the compliment of people into 'gain-non gain' situation. As the result, for those who have the promotion focus are motivated to deliver their own feeling to other people eagerly. Conversely the prevention focused individual are more sensitive to the 'loss-non loss' situation. The research result is consistent with pre-existent researches. There is a conceptual parallel between necessities-needs-utilitarian benefits and luxuries-wants-hedonic benefits (Chernev 2004; Chitturi, Raghunathan and Majaha 2007; Higginns 1997; Kivetz and Simonson 2002b). In addition, Maslow's hierarchy of needs and the precedence principle contends luxuries-wants-hedonic benefits higher than necessities-needs-utilitarian benefits. Chitturi, Raghunathan and Majaha (2007) show that consumers are focused more on the utilitarian benefits than on the hedonic benefits of a product until their minimum expectation of fulfilling prevention goals are met. Furthermore, a utilitarian benefit is a promise of a certain level of functionality by the manufacturer or the retailer. When the promise is not fulfilled, customers blame the retailer and/or the manufacturer. When negative feelings are attributable to an entity, customers feel angry. However in the case of hedonic benefit, the customer, not the manufacturer, determines at the time of purchase whether the product is stylish and attractive. Under such circumstances, customers are more likely to blame themselves than the manufacturer if their friends do not find the product stylish and attractive. Therefore, not meeting minimum utilitarian expectations of functionality generates a much more intense negative feelings, such as anger than a less intense feeling such as disappointment or dissatisfactions. The additional multi group analysis of this research shows the same result. Those who are unsatisfactory customers who have the prevention focused goal shows higher relation with WOM, comparing with satisfactory customers. The research findings in this article could have significant implication for the personal selling fields to increase the effectiveness and the efficiency of the sales such that they can develop the sales presentation strategy for the customers. For those who are the hedonic customers may be apt to show more interest to the promotion goal. Therefore it may work to strengthen the design, style or new technology of the products to the hedonic customers. On the contrary for the utilitarian customers, it may work to strengthen the price competitiveness. On the basis of the result from our studies, we demonstrated a correspondence among hedonic versus utilitarian and promotion versus prevention goal, WOM. Similarly, we also found evidence of the moderator effects of satisfaction after use, between the prevention goal and WOM. Even though the prevention goal has the low level of relation to WOM, those who are not satisfied show higher relation to WOM. The relation between the prevention goal and WOM is significantly different according to the satisfaction versus unsatisfaction. In addition, improving the promotion emotions of cheerfulness and excitement and the prevention emotion of confidence and security will further improve customer loyalty. A related potential further research could be to examine whether hedonic versus utilitarian, promotion versus prevention goals improve customer loyalty for services as well. Under the budget and time constraints, designers and managers are often compelling to choose among various attributes. If there is no budget or time constraints, perhaps the best solution is to maximize both hedonic and utilitarian dimension of benefits. However, they have to make trad-off process between various attributes. For the designers and managers have to keep in mind that without hedonic benefit satisfaction of the product it may hard to lead the customers to the customer loyalty.

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