• 품질경영학회지
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• 제23권1호
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• pp.115-126
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• 1995

This paper describes the method of establishing good quality system, developed to improve the effectiveness and efficiency of designing or revising quality system, based on the engineering approach. This is one approach, but with small modification, its method is applicable not only to the quality system, but to the entire management system in an organization. The best quality system is one's own system, and it must be kept simple, complete and economic.

• International Journal of Quality Innovation
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• 제4권1호
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• pp.54-76
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• 2003

The concept of quality is revisited to evidence its applicability beyond the product and economic transaction level, to cover every kind of human and social relation. A very important extension indeed in this globalization era, where an increasingly interconnected world badly needs rules and means to improve quality, both at economic and political level. To that aim, some commonplaces about quality need to be exposed to criticism and the close connection between ″value″ and ″quality″ concepts must be highlighted. Generalization of the quality related concepts could appear to be just a theoretical issue were it not for the fact that it opens the door to the extension of ″quality management″ concepts to every kind of organization: from the company to the state to the planet. ″Managing for quality″ appears to be a fundamental issue for all human-made systems.

• 한국항만경제학회지
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• 제22권1호
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• pp.125-149
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• 2006

The main purpose of this study is to develop new measurement device of the quality of terminal service, applying the existing research output of service marketing to the specific industrial aspect of container terminal. Especially we tried to help marketing managers present the points of effective marketing strategy with each dimension of service quality. To achieve this aim, we defined the service quality demensions of container port as the following three ones; the internal, the external, and the interactive qualities. The applied measuring instruments could be divided into three dimensions by carrying out factor analysis. Additionally, by analyzing the relative effects of the three dimensions of service quality on customer satisfaction, we found that the relative importance are as follows; interaction quality>internal quality> external quality. We confirmed that the three dimensions of service quality could affect customer loyalty and information, through customer satisfaction.

• Journal of Korea Trade
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• 제26권2호
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• pp.1-20
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• 2022

Purpose - Multiple stakeholders-including politicians, investors, and the wider public-have questioned the value of investing in port infrastructure improvements and the contributions they can make to economic performance. Design/methodology - This paper presents an empirical study of 56 countries with seaports from the year 2006 to 2019 to determine how the quality of port infrastructure affects its contribution in terms of trade openness and economic growth. To this end, this study applies hierarchical multiple regression analysis with panel data to empirically examine the economic impact of port infrastructure quality on the relationship between trade openness and economic growth. After the 56 selected countries were categorized as developed or developing, a multi-group panel data analysis was conducted. Findings - The results of this study show that trade openness has a significant positive effect on the national economy. The findings also indicate that, although developing countries should expect greater economic growth after investing in port infrastructure, this relationship weakens as developing countries become richer. Originality/value - The findings of this study not only elucidate the relationship between trade openness and national economic growth, but they also emphasize the importance of trade openness and port infrastructure in national economic growth, particularly among developing countries.

• 한국환경보건학회지
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• 제32권6호
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• pp.571-577
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• 2006

Health benefits from implementing air quality control measures were assessed using the Environmental Benefits Mapping and Analysis Program (BenMAP). BenMAP developed by US EPA is a GIS-based software tool that estimates the health impacts and associated economic values connected with changes in ambient air pollution. Once a set of BenMAP-required data was collected, the health benefits from implementing Seoul Air Quality Management Plan (SAQMP), an official AQ improvement plan for Seoul Metropolitan Area, was assessed using BenMAP. The PM10 concentrations assuming the SAQMP implemented successfully were predicted with the MM5 (Mesoscale Meteorological model version 5)/CMAQ (Community Multiscale Air Quality) model. A PM 10 exposure related premature mortality function was adopted trom a well-known epidemiology study. Economic valuation functions driven from benefit transfer methods were utilized. Through the SAQMP, PM10 concentrations were estimated to be lowered by $15{\mu}g/m^3\;to\;75{\mu}g/m^3$ depending on air quality modeling grids. 5,569 premature deaths (95% CI $3,264{\sim}7,809$ deaths) could be avoided in the Seoul Metropolitan Area. The economic value of the deaths avoided was estimated to $13.2 billion $(95%\;CI\;$890\;million{\sim}$28.2\;billion)$ using the benefit transfer value. BenMAP could be a useful tool for developing effective air quality improvement policy, enabling the policy makers to anticipate the effects of regulatory changes on people's health and the economy.

• 한국식품조리과학회지
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• 제25권1호
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• pp.16-24
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• 2009

This study suggested a theoretical research system on the effects of corporate social responsibility in the foodservice industry upon perceived service quality. Self-administered questionnaires were completed by 509 customers and the data were analysed by frequency, factor analysis, reliability analysis, correlation analysis and multiple regression analysis. The primary results are as follows - Three corporate social responsibility (CSR) factors were obtained - economic responsibility, legal.ethical responsibility and philanthropic responsibility. In addition, five factors were obtained from the factor analysis of perceived service quality - tangibility, reliability, responsiveness, assurance and empathy. Correlation analysis showed a significant correlation between the CSR factors and the customers' perceived service quality factors. Multiple regression analysis, to verify the hypothesis, showed that CSR in the foodservice industry had a significant influence upon customers' perceived service quality; therefore, the research hypothesis was adopted. CSR, which had an effect on tangibility out of the minutely-perceived service quality factors, was indicated in the order of economic responsibility, legal ethical responsibility and philanthropic responsibility. Responsiveness, reliability, and assurance were influenced by legal ethical responsibility, economic responsibility and philanthropic responsibility, respectively, in order. Also, empathy was surveyed to be influenced by legal ethical responsibility, philanthropic responsibility and economic responsibility in order. Consequently, customers' evaluations of perceived service quality may be inferred to have positive effects when the customer recognizes whether the foodservice company performs social responsibility.

• 한국IT서비스학회지
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• 제11권2호
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• pp.147-167
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• 2012

In this paper, we attempted to theorize the multi-faceted impacts of smart work on economic activities. In this vein, we adopted socio-economic perspective which includes individual, firm, and social support aspects, and explored the variables related to the quality of life among them. First, smart work patterns are categorized as telework, mobile office, teleconferencing, and social collaboration. And relevant variables are extracted with reference to industrial cases and relevant literatures which investigated economic impacts of digital convergence. Next, with the data collected from experts, following delphi method, validation of variables and explorations of significant factors affecting quality of life were conducted by adopting stepwise regression method. The distinguishing traits of this research are two-folds. The one is the investigation of social support and quality of life aspects of smart work, which has been relatively limited in the digital convergence research field. The other is the comparative analysis of smart work advantages by distinguishing individual and firm aspects separately. The result offers useful insights for socio-economic perspective researches on digital convergence application area.

• 융합경영연구
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• 제9권2호
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• pp.33-43
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• 2021

Purpose: This study aims to verify sellers' economic incentives for voluntarily disclosing negative information in online markets and provide practical guidelines to online sellers in terms of whether, when, and how sharing low quality to buyers increase sales. Research design, data and methodology: Our model examines the number of bidders in Internet auctions to measure potential demand and uses count data analysis following previous studies that have also analyzed the number of bidders in auctions. After checking over-dispersion and zero-inflation in our data, we have run a Poisson regression to analyze the effect of sharing negative information on sales. Results: This study presents a counterintuitive result that low-quality sellers can increase their demand by fully disclosing negative information in an online market, if appropriate risk-reducing methods are employed. Our finding thus shows that there exists economic incentive for online sellers to voluntarily disclose negative information about their products, and that the context of transactions may affect this incentive structure as the incentive varies across product categories. Conclusions: As the positive impact of disclosing negative information has rarely been studied so far, this paper contributes to the literature by providing a unique empirical analysis on the impact of sellers' honesty on sales. By verifying economic incentives of disclosing low quality with actual online sales data, this study suggests practical implications on information disclosure strategy to many online sellers dealing with negative information.

• 농촌지도와개발
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• 제9권1호
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• pp.29-41
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• 2002

The purpose of this study was to explore socio-economic effects of participation in weekend farming. This study was carried out through review of literature and descriptive survey. The data for the study were gathered from 135 randomly sampled urban people who participated in the weekend farming activity. Small scale weekend farming activity of the urban people led them to better quality of life in terms of educational and socio-economic conditions. The major findings of the study were as follows; 1) Weekend farming supplied fresh vegetables to participating urban households, however, showed relatively low economic effects. 2) Participating urban people have experienced new relationships with other participants and could better understood their family members of weekend farming activity. 3) Participating urban people responded that they could improve their quality of life through weekend farming activity. 4) Weekend farming activity proved to be a useful educational experience for children and youth.

• 보건행정학회지
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• 제15권4호
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• pp.1-25
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• 2005

Legislation on pharmaceutical reimbursement decision using economic evaluation results was made in Korea in fm, but has yet to be fully implemented. We evaluated the quality of Korean economic evaluation studies of pharmaceuticals to understand gaps between legislation and implementation. From this evaluation, we propose policy options that might strengthen the research Infrastructure In order to support such studies. We reviewed 23 published studies for drugs conducted between 1996 and 2004. Evaluation criteria included methodological characteristics, healthcare system characteristics, population characteristics, and applicability of results. Large variation in study quality was observed, particularly with study design, outcome data, treatment patterns and interpretation. Korean clinical data used was mostly from observational studies of 1-2 hospitals. Foreign data was extracted from clinical trials that did not Include Asian population and their selection criterion was not clarified. With respect to treatment patterns, medical records and hospital bills were used without adjustment regarding area, hospital type, and others. And next frequent situation relied on expert opinion from academic physicians in specialty practice. preference measures, when used, were not elicited from the Korean population. $78.3\%$ of studies did not clarify the funding source. If the Korean economic evaluation policy is to provide meaningful data for decision makers, the quality of cost-effectiveness studies will need to improve dramatically. This may involve access to or creation of better data, more diverse funding, unproved training of researchers and evaluators, and partnerships with technology manufacturers.