• 한국IT서비스학회지
• /
• 제20권2호
• /
• pp.57-76
• /
• 2021

Today's ERP system has become a core system of IT·SW that not only supports and manages enterprise resources efficiently, but also encompasses major business tasks. In other words, the ERP system is an essential strategic element for the survival of a company as a powerful means to innovate the management of an organization. This study analyzed the impact on the utilization of IT·SW from the perspective of the entire organization's process without limiting the performance evaluation of the ERP system itself, which is a core system of a company. The measurement data for evaluating the performance of the ERP system was the 2018 domestic company IT·SW utilization survey result report (subject to survey : 3,017 domestic companies with 10 or more employees). Based on this data, this study analyzed the impact of the ERP system on the entire enterprise's IT·SW utilization. In particular, attention was paid to whether there would be a difference in the use of IT·SW if the type of ERP system introduction was changed through the improvement of the business process of the company. Multiple regression analysis was performed using the statistical package SPSS 25. As a result, among the ERP system introduction types, the greatest degree of (+)influence on the company's IT·SW utilization is when the ERP package SW or ASP service is used as it is. Although the difference is insignificant, the second case was to build an ERP system through self-development or outsourcing, followed by customizing the package SW or system through self-development or outsourcing. Through the results of this study, it is expected that the organization will improve the business process and use the standard ERP package SW as it is without modification, thereby effectively enhancing the use of IT·SW of the company and leading to management performance.

• 한국정보통신학회논문지
• /
• 제18권12호
• /
• pp.2805-2815
• /
• 2014

본 연구에서는 중국대학에 있어 ERP시스템이 업무성과 향상에 있어 영향을 미치는 요인을 추출하고 향후 대학에서의 ERP 시스템의 활용방안을 제시하였다. 본 연구의 결과를 요약하면 다음과 같다. 첫째, 개인적 업무성과분야. ERP에 대한 최고경영자의 관심 및 지원정도가 높을수록 ERP 개인적 성과가 높다. 둘째, 조직적 업무성과분야. 최종 사용자의 시스템 교육이 높을수록 ERP 조직적 성과가 높다. 셋째, CEO의 관심 및 지원정도가 높을수록 ERP시스템의 업무활용적인 경영성과가 높다.

• Journal of Nutrition and Health
• /
• 제38권2호
• /
• pp.180-189
• /
• 2005

The purposes of this study were 1) to analyze the effect of the ERP quality (system quality, information quality, service quality) on the performance (end user satisfaction, user's performance, system utilization) of business, 2) to conduct the causal-effect analysis between outcome variables (user's satisfaction, user's performance, system utilization) of ERP in the contract foodservice management company. The questionnaires were distributed to 260 end users (dietitians, foodservice management managers) in charge of managing the institutional foodservice such as the office (government agencies, factories), schools (universities, middle and high school) and hospitals which were managed by contract foodservice management company 'C' in Seoul and Kyunggi. The surveys were performed from July 26, 2004 to July 30. 2004. Two hundred and fifty (250) questionnaires were responded (response rate: 96.2%). The statistical analysis was conducted using SPSS Win (11.5). And the descriptive analysis, factor analysis, reliability test, pearson correlation, simple and multiple regression analysis were performed. The results showed that among the 3 factors (system quality, information quality, service quality), the system quality and information quality were proved to have an effect on the user's satisfaction and user's performance significantly (p < .05). The influence of ERP quality (system quality, information quality, service quality) on system utilization were testified to be statistically significant (p < .05). The user's performance were affected significantly by system utilization (p < 0.001) and end user's satisfaction (p < 0.001). As a conclusion, to improve user satisfaction, which is the ultimate performance variable of an ERP system, high quality of an ERP system is the pre-requisite. And the user satisfaction and performance of business would be higher with the better quality ERP system. When constructing ERP system for the contract foodservice management company, we should improve system utilization and user satisfaction altogether so that user's performance could be ultimately enhanced and we should make efforts to enhance the quality level of ERP. (Korean J Nutrition 38(2): 180～189, 2005)

• 한국산업정보학회논문지
• /
• 제16권5호
• /
• pp.127-136
• /
• 2011

본 논문은 ERP 시스템의 커스터마이징으로 인한 성과분석을 하기 위해 한국기업 2개와 중국기업 2개를 선정하여 실증적인 연구를 실시하였다. 본 논문에서 ERP 시스템의 커스터마이징으로 인한 도입성과 분석은 4개의 요인 즉, 재무적 성과, 사용자 만족도, 경쟁력 확보, ERP 시스템 도입성과 별로 고찰하였다. ERP 시스템의 커스터마이징에 따른 활용성과 분석은 9개 요인별로 고찰하였다. 이들을 분석한 결과를 토대로 하여 본 논문에서는 한국과 중국기업의 ERP 시스템 커스터마이징에 관한 비교분석을 하여 두었으며, 성공적인 ERP 시스템 도입 및 활용을 위한 커스터마이징 방안을 제시하였다.

• 한국정보시스템학회지:정보시스템연구
• /
• 제22권4호
• /
• pp.71-84
• /
• 2013

The main purpose of this study is to identify the factors influencing the implementation performance of ERP system from the investment such as hardware, software and consulting fee. The main goal of this study to analyze of ERP system implementation in various sections depending on the amount of investment and research about the contribution of ERP utilization on overall PCB business activities. Survey questionnaires were distributed via post and fax to PCB (Printed Circuit Board)Company in Korea. The results of this study can be summarized as follow. First, only 43.1% of respondents implemented ERP system at the enterprise level, which shows that ERP system does not completely play its role as a truly integrated system. Second, companies shows higher satisfaction rate with selectively invested on particular sub-modules. Third, the efficiency of ERP system can be maximized by improving efficiency on core areas through selective investments. Also, this can be maximized by performing overall investments on the general environment in addition to the direct investment on ERP. Lastly, 59.26% of respondents reported that the utilization of ERP has highly significant effects on the contribution of business whereas 29.63% respondents reported as significant effects on the business. These shows positive effects of ERP on the contribution of business.

• 경영정보학연구
• /
• 제8권3호
• /
• pp.225-243
• /
• 2006

최근 대기업이 독자적으로 지원하는 모기업 주도적 협업 IT화 사업이 본격적으로 추진되고 있다. 모기업이 자체적으로 협력업체에 정보화 수준 평가를 위한 정보화 등급 체계를 설계하고 이를 기반으로 최우선적으로 협력업체가 조기에 ERP(Enterprise Resource Planning) 시스템 운영을 최고 수준으로 향상시켜 상생 협력 네트워크의 경쟁력을 강화 하자는 목표로 협업 IT화 사업을 추진하고 있는 것이다. 본 논문에서는 삼성전자가 독자적으로 추진해온 협업 IT화 사업이 초기 1년을 경과하고 있는 상황에서 사업 성과에 영향을 주는 주요 성공요인을 실증적으로 분석하고 이를 통해 장기적인 정책 수립과 지원 방향을 제시하고 있다. 연구 결과는 상생경영 기반 구축을 위한 정책 수립과 지속가능한 성과 유지를 위한 과제를 제시하는데 기여할 것으로 기대된다. 또한, 삼성전자 사례를 통해 국내 대기업이 추진하고 있는 협업 IT화 사업의 성공적 수행에도 활용될 것으로 예상된다.

• 한국경영정보학회:학술대회논문집
• /
• 한국경영정보학회 2008년도 춘계학술대회
• /
• pp.525-540
• /
• 2008

With the competitive pressure and the development of information and communication technology, many organizations have introduced various kinds of enterprise-wide systems like enterprise resource planning (ERP) systems as strategic tools for the purpose of improving organizational performance. Despite their promised strategic benefits, however, their implementation has suffered from a high failure rate and difficulty in realizing the anticipated benefits. Previous studies have indicated that one of the most critical failure reasons is the lack of knowledge sharing and utilization across organizations. As a consequence, many information systems (IS) researchers have paid attention to examining the effect of absorptive capacity closely associated with knowledge sharing and transferring on IS usage performance. ERP systems implementation involves changes not only in systems but also in processes and other social dimensions, which can be related to organizational citizenship behavior (OCB) requiring appropriate communications and interactions among organizational members. A lack of communications and interactions due to a lack of OCB might lead to weak absorptive capacity and thus negatively influence knowledge sharing across organizations, because OCB facilitates a successful collaboration among functional units and positively impacts individual's attitude toward radical organizational change. With this motivation, this study has two research objectives. First, it introduces and tests a theoretical model accounting for the relationships among performance of ERP system usage, absorptive capacity, and OCB. Second, it examines a mediating role of absorptive capacity between OCB and performance of EPR system usage. Theoretical and practical implications of the study ware discussed, along with its limitations.

• 한국정보시스템학회지:정보시스템연구
• /
• 제30권3호
• /
• pp.93-112
• /
• 2021

Purpose Recently, many organizations are actively adopting enterprise architecture (EA) as a methodology to manage IT assets and build IT-based business system. This study intended to empirically examine how the role of EA operating unit and utilization capability of organizational members impact on system performance at the post-adoption stage. A balanced score card (BSC) is being used as a framework for a company's key performance indicator (KPI). Design/methodology/approach This study tried to investigate the causal relationship between the four perspectives of the balanced scorecard as an influencing factor of the introduction of the Enterprise Resource Planning (ERP) on the financial value. In particular, the mediating effect between the customer's point of view and the business process point of view was investigated between the learning growth point of view and the financial point of view, and the interaction effect (regulating effect) of strategic linkage in the system introduction process was investigated. Findings The results of the study were first, that the organizational learning and growth perspective had a positive effect on the customer perspective, business process, and financial perspective. In addition, the customer perspective and the process perspective also had a positive influence on the financial perspective. Second, between the learning growth and financial perspectives, the customer perspective and the process perspective showed a partial mediating effect. Third, as for strategic linkage, the interaction effect between the customer perspective, the learning growth perspective, and the process perspective and the financial perspective was not significant. The results of this study are expected to provide a framework for performance evaluation to organizations that have introduced ERP systems.

• 지능정보연구
• /
• 제29권1호
• /
• pp.265-288
• /
• 2023

프로세스 마이닝에서는 일반적으로 SAP ERP와 같은 정보시스템이 남기는 시스템의 디폴트 로그를 분석해왔지만, RPA라는 자동화 소프트웨어의 사용이 확대됨에 따라 RPA 봇이 남기는 로그를 활용할 수 있게 되었다. 본 연구에서는 RPA 봇을 국내 제조기업(코스메틱 분야) 3개 사의 업무에 적용하여 로그를 남긴 후 분석함으로써 현업의 RPA 자동화에 대한 실제 현황을 파악하였다. Uipath와 파이썬을 이용하여 RPA 봇을 구현하고 로그를 남겼으며, 봇이 남긴 로그의 분석을 위해서는 프로세스 마이닝 전용 소프트웨어인 Disco를 사용하였다. 프로세스 마이닝을 통해 봇의 활용성과 성능이라는 두 측면에서 로그 분석을 해 본 결과, 개선 요구사항을 찾아볼 수 있었다. 특히 봇의 활용성 측면에서 활용도를 높여야 하는 경우가 많았고, 수행과정에서 오류나 예외발생 및 수행시간이 길어지는 구간이 발견된다는 점에서 모든 사례에서 개선 지점이 존재하고 있는 것으로 분석되었다. 이러한 분석은 설문이나 인터뷰에 의존했던 기존의 정성적 방법이 아닌 데이터를 활용한 증거 기반의 분석으로 봇의 자동화 현황과 성과를 분석한다는 점에서 매우 과학적이며 또 현업의 업무에 적용된 사례라는 점에서 실증적 의미를 갖는다. 나아가 '로그 마이닝 기반 자동화 현황 분석'은 봇 행동 최적화를 위한 의미있는 기초 단계로, 궁극적으로 프로세스 경영을 수행할 수 있는 토대가 된다고 볼 수 있다.

• 산업경영시스템학회지
• /
• 제28권2호
• /
• pp.133-138
• /
• 2005

The South Korean Government had supported the IT implementation of 30,000 SMB(Small and Medium-sized) enterprises from '2000 to '2003 for the purpose of the competitiveness of SMB enterprises. However, the utilization rate of If package is very low. This paper recommanded the improved suggestion of the existed policies of the following service of the SMB industry's information technology implementation. There are industry-university cooperation program, efficient on-offline integration system, the development of SMB industry's IT performance measure evaluation index and so on.