• Title/Summary/Keyword: E-learning Service Quality

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A Study on e-learning Contents Opening Information for Distribution Industry Labor Competence (유통산업 인력 역량강화를 위한 이러닝 콘텐츠 정보공개 항목에 관한 연구)

  • Kim, Yong
    • Journal of Distribution Science
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    • v.15 no.8
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    • pp.65-73
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    • 2017
  • Purpose - Although e-learning has this advantage, currently many organizations have failed to recognize the necessity for basic e-learning educational training. It follows that practitioners working in the above organizations face the difficulty of having to find educational training processes of boosting their capabilities by themselves, rather than being able to utilize the educational training processes offered by e-learning. So of their own accord, learners have considered the necessity of information relating to being able to choose between high quality educational training processes. The purpose of this study is to propose opening e-learning content information for enabling an efficient choice of learning processes related to e-learning. Research design, data, and methodology - To pinpoint the items of e-learning content information, the study was initiated according to the following process. First, information relating to e-learning content (offered on e-learning websites) was researched. Second, based on the items of information which emerged from the research, selection and validity verification took place with 5 e-learning specialists as the subjects. Third, the opinions of adult learners at K University were collated relating to the items of information which emerged from the research. Results - The e-learning content information was comprised of 16 items in order to improve the choosing process for learner's e-learning contents. The analysis results showed that when learners were choosing e-learning processes, the most highly considered item was 'mobile support' (4.35). Following this (in order) were 'tuition fees' (4.30), 'certificate issuing' (4.23), and 'awareness of educational institution' (4.18). The least considered items were 'recruiting learners' (3.01) and 'tutor support' (3.18). Conclusions - The 16 items of e-learning content information in this study, were deemed to be helpful to learners in providing them with a choice of desirable e-learning process when this process was offered to them. Following this, there is a need for service institutions offering e-learning processes to make public the information suggested by this study. Research into educational methods additionally points to a necessity for not only e-learning forms, but also offline educational methods and a combination of blended learning to be offered and run parallel to e-learning.

Suggestions for E-Learning Based on Four Years of Cyber University Experience

  • LEE, Okhwa
    • Educational Technology International
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    • v.6 no.1
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    • pp.41-63
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    • 2005
  • E-Learning is widely introduced with cyber universities in Korea from 2001 whencyber universities were first authorized by the Ministry of Education and Human Resource Development. E-learning amplified by cyber university gave a big impact in the campus based university which became the cause for the educational paradigm shift. The changes of status of cyber university shows important trend in college education which was analyzed by enrollment rate, types of cyber university, demography, and study areas. The enrollment rate of cyber universities is ever since 2001 and variety of study areas gives popularity to students. The demography of students is as expected older than traditional students. Female students at the cyber university outnumbered that at campus based university in Korea. For analyzing the trend of e-learning in Korea, there were studies twice in 2001 May-June from 213 faculty members and staff, 630 students and in 2004 May-June with 401 students. Most of e-learning students tent to spend less time yet, students feel more burden with e-learning. Professors tend to load more materials for the e-learning in 2001but in 2004 study, the difference no longer exists. Professors and students feel the academic achievement through e-learning is not as good as from the traditional classes. Difficulties for e-learning in 2001 were the lack of administrative information but in 2004, boring contents and lack of instructional strategies for e-learning. Technical problems still do exist but less serious. Suggestions for e-learning are blended learning, online students prefer video streaming with their own lecturer, new definition of instructor is needed, professional development for content development and online instruction is needed, success story of online learning should be encouraged, guidance for online students needed. The cyber university experiencegave a positive impact on the traditional universities such as rethinking the roles of universities, the quality control of classes, professional development, student oriented educational service of e-learning pedagogy.

A Design of Human Cloud Platform Framework for Human Resources Distribution of e-Learning Instructional Designer (이러닝 교수 설계자 인적 자원 유통을 위한 휴먼 클라우드 플랫폼 프레임워크 설계)

  • Kim, Yong
    • Journal of Distribution Science
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    • v.16 no.7
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    • pp.67-75
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    • 2018
  • Purpose - In the 21st century, as information technology advances alongside the emergence of the 4th generation, industrial age, industrial environment has become individualized and customized. It is important to hire good quality employees for good service in the industry. The e-learning market is growing every year. Although e-learning companies are finding better quality employees in e-learning, it is not easy to find it. Companies also spend a lot of time and cost to find employee. On the employees side, they want to get a job freely when they want, but they cannot find their job easily. Furthermore, the labor market environment is changing fast. In the 4th generation, industrial age, employers require to find manpower whenever they need and want at little cost. So of their own accord, we have considered the necessity of management of human resources for employees and employers in e-learning. The purpose of this study is to propose a human cloud platform framework for enabling an efficient management of human resources in e-learning industry. Research design, data, and methodology - To pinpoint the items of a human cloud platform framework, the study was initiated according to the following process. First, items of competency relating to e-learning instructional designer was analyzed. Second, based on the items of information from this analysis, selection and validity verification took place with 5 e-learning specialists group. Third, the opinion of experts who were in charge of hiring in e-learning companies were collated with the questionnaire. Lastly, the human cloud platform framework was proposed based on opinion results. Results - The framework was comprised of 7 domains and 27 items in order to develop the human cloud platform for e-learning instructional designer. The analysis results showed that the most highly considered item were 'skill (4.60)' that employee already have the capability. Following this (in order) were 'project type (4.56)', 'work competency (4.56)', and 'strength area of instructional design (4.52)'. Conclusions - The 27 items in the human cloud platform framework were suggested in this study. Following this, we can consider to develop the human cloud platform for finding a job and hiring e-learning instructional designer easily. For successful platform operation, we need to consider reliability between employer and employee. In addition, we need quality assurance system based on operation has public confidence.

An Intelligent Video Streaming Mechanism based on a Deep Q-Network for QoE Enhancement (QoE 향상을 위한 Deep Q-Network 기반의 지능형 비디오 스트리밍 메커니즘)

  • Kim, ISeul;Hong, Seongjun;Jung, Sungwook;Lim, Kyungshik
    • Journal of Korea Multimedia Society
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    • v.21 no.2
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    • pp.188-198
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    • 2018
  • With recent development of high-speed wide-area wireless networks and wide spread of highperformance wireless devices, the demand on seamless video streaming services in Long Term Evolution (LTE) network environments is ever increasing. To meet the demand and provide enhanced Quality of Experience (QoE) with mobile users, the Dynamic Adaptive Streaming over HTTP (DASH) has been actively studied to achieve QoE enhanced video streaming service in dynamic network environments. However, the existing DASH algorithm to select the quality of requesting video segments is based on a procedural algorithm so that it reveals a limitation to adapt its performance to dynamic network situations. To overcome this limitation this paper proposes a novel quality selection mechanism based on a Deep Q-Network (DQN) model, the DQN-based DASH ABR($DQN_{ABR}$) mechanism. The $DQN_{ABR}$ mechanism replaces the existing DASH ABR algorithm with an intelligent deep learning model which optimizes service quality to mobile users through reinforcement learning. Compared to the existing approaches, the experimental analysis shows that the proposed solution outperforms in terms of adapting to dynamic wireless network situations and improving QoE experience of end users.

Developing APC for Weighting Quality Attributes (품질 속성의 가중치 선정을 위한 APC에 관한 연구)

  • Song, Hae Geun
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.36 no.3
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    • pp.8-16
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    • 2013
  • Determining relative importance among many quality attributes under financial constraints is an important task. The weighted value of an attribute particularly in QFD, will influence on engineering characteristics and this will eventually influence the whole manufacturing process such as parts deployment, process planning, and production planning. Several scholars have suggested weighting formulas using CSC (Customer Satisfaction Coefficient) in the Kano model. However, previous research shows that the validity of the CSC approaches has not been proved systematically. The aim of the present study is to address drawbacks of CSC and to develop APC (Average Potential Coefficient), a new approach for weighting of quality attributes. For this, the current study investigated 33 quality attributes of e-learning and conducted a survey of 375 university students for the results of APC, the Kano model, and the direct importance of the quality attributes. The results show that the proposed APC is better than other approaches based on the correlation analysis with the results of direct importance. An analysis of e-leaning's quality perceptions using the Kano model and suggestions for improving e-learning's service quality are also included in this study.

Buyer-User differences in relationships among antecedents and e-learning attending intention (이러닝 수강의도와 선행요인간 관계에서 사용자-구매자 차이)

  • Kim, Sang-Jo
    • Management & Information Systems Review
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    • v.32 no.3
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    • pp.173-188
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    • 2013
  • I guess that e-learning buying behaviors have some selection criteria which are interactivity, contents quality, perceived usefulness, and corporate reputation. And I propose that the effects of selection criteria on adaptation intention are moderated by buyer-user status. To accomplish research purpose, I conducted a field survey with a self-administered questionnaire in both user-buyer and analysed the causal relations among the variables by regression analysis. Findings are these. In all of the customer, interactivity, perceived usefulness, and corporate reputation had positive effects on re-attending intention to another e-learning class. In case of users(students), interactivity, contents quality, and perceived usefulness had positive effects, but buyer(parents) showed both perceived usefulness and corporate reputation had positive effects on re-attending intention.

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An Application of the HoQ Framework to Website Performance Improvement: Case Study of an Online Education Website (웹사이트 경쟁력 강화를 위한 평가 및 개선 방안 : HoQ 모형에 기반한, 온라인교육 K사 웹사이트의 품질 개선)

  • Kim, Do-Hoon;Suh, Young-Ho;Roh, In-Sung
    • Journal of Korean Society for Quality Management
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    • v.33 no.2
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    • pp.40-50
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    • 2005
  • HoQ (House of Quality) provides an effective tool not only to arrange and evaluate VoC (Voice of Customers) and VoE (Voice of Engineers), but also to link and combine VoC and VoE, thereby presenting explicit directions for quality improvement. There have been, however, few researches on the HoQ framework in the IT industry. The case study discussed here serves an illustration of the applicability and usefulness of the HoQ approach to website quality improvement. The proposed HoQ framework shows great potentials since customers needs are explicitly considered in the framework, and it helps website administrators develop better web services by providing guidelines for reengineering the website operations.

Q-learning based packet scheduling using Softmax (Softmax를 이용한 Q-learning 기반의 패킷 스케줄링)

  • Kim, Dong-Hyun;Lee, Tae-Ho;Lee, Byung-Jun;Kim, Kyung-Tae;Youn, Hee-Yong
    • Proceedings of the Korean Society of Computer Information Conference
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    • 2019.01a
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    • pp.37-38
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    • 2019
  • 본 논문에서는 자원제한적인 IoT 환경에서 스케줄링 정확도 향상을 위해 Softmax를 이용한 Q-learning 기반의 패킷 스케줄링 기법을 제안한다. 기존 Q-learning의 Exploitation과 Exploration의 균형을 유지하기 위해 e-greedy 기법이 자주 사용되지만, e-greedy는 Exploration 과정에서 최악의 행동이 선택될 수도 있는 문제가 발생한다. 이러한 문제점을 해결하기 위해 본 연구에서는 Softmax를 기반으로 다중 센서 노드 환경에서 데이터 패킷에 대한 Quality of Service (QoS) requirement 정확도를 높이기 위한 연구를 진행한다. 이 때 Temperature 매개변수를 사용하는데, 이는 새로운 정책을 Explore 하기 위한 매개변수이다. 본 논문에서는 시뮬레이션을 통하여 제안된 Softmax를 이용한 Q-learning 기반의 패킷 스케줄링 기법이 기존의 e-greedy를 이용한 Q-learning 기법에 비해 스케줄링 정확도 측면에서 우수함을 보인다.

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A Study on the Factor of Satisfaction or Dissatisfaction of e-Learning Using Kano Model and Timko's Customer Satisfaction coefficients (Kano 모델과 Timko의 고객만족계수를 이용한 이러닝 만족 및 불만족 요인에 관한 연구)

  • Bae, Jae-Hong;Shin, Ho-Young
    • Journal of the Korea Convergence Society
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    • v.10 no.7
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    • pp.325-333
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    • 2019
  • This study was conducted to investigate the factors affecting satisfaction and dissatisfaction of e-learning learner students using Kano model and Timko's customer satisfaction coefficient. The results of the analysis showed that firstly, the students are highly satisfied when it is convenient to learn visually and audibly, when the students can ask questions at any time, and when the professor was interested in the students. Second, the rational criteria and accurate evaluation of grades and assignments were confirmed as factors that should be satisfied. Third, unlike the results of the basic study that the students use e-learning due to the convenience of learning time and learning space and the ease of learning process, it is no longer an attractive factor to use e-learning. The results of this study suggest that it is possible to present effective directions for the development of e-learning education and strategic application of each factor classified by the two-dimensional recognition method.

An Efficient E-learning and Internet Service Provision for Rural Areas Using High-Altitude Platforms during COVID-19 Pan-Demic

  • Sameer Alsharif;Rashid A. Saeed;Yasser Albagory
    • International Journal of Computer Science & Network Security
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    • v.24 no.3
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    • pp.71-82
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    • 2024
  • This paper proposes a new communication system for e-learning applications to mitigate the negative impacts of COVID-19 where the online massive demands impact the current commu-nications systems infrastructures and capabilities. The proposed system utilizes high-altitude platforms (HAPs) for fast and efficient connectivity provision to bridge the communication in-frastructure gap in the current pandemic. The system model is investigated, and its performance is analyzed using adaptive antenna arrays to achieve high quality and high transmission data rates at the student premises. In addition, the single beam and multibeam HAP radio coverage scenarios are examined using tapered uniform concentric circular arrays to achieve feasible communication link requirements.