• Title/Summary/Keyword: E-call system

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Design and Implementation of E-mail Response Management System for Call Center (콜센터를 위한 전자메일 자동응답 및 관리 시스템 설계 및 구현)

  • 김정재;권오식;이호동;노영균;박진영;박종철
    • Proceedings of the Korean Information Science Society Conference
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    • 2001.04b
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    • pp.445-447
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    • 2001
  • 본 논문에서는 콜센터를 위하여 설계 및 구현된 전자메일 자동응답 및 관리 시스템 주에서 서버 시스템에 해당하는 뿐을 기술하였다. 본 연구에서는 도메인에 특성화된 표현 형식 개발을 개발하여 보다 효율적인 3단계 매칭방법을 가진 자동응답기, 학습에 기반한 도메인 비의존적인 자동분류기 및 적용방법의 재배열이 가능한 담당자 분배기를 구현하였다.

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Interactive Information Retrieval: An Introduction

  • Borlund, Pia
    • Journal of Information Science Theory and Practice
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    • v.1 no.3
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    • pp.12-32
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    • 2013
  • The paper introduces the research area of interactive information retrieval (IIR) from a historical point of view. Further, the focus here is on evaluation, because much research in IR deals with IR evaluation methodology due to the core research interest in IR performance, system interaction and satisfaction with retrieved information. In order to position IIR evaluation, the Cranfield model and the series of tests that led to the Cranfield model are outlined. Three iconic user-oriented studies and projects that all have contributed to how IIR is perceived and understood today are presented: The MEDLARS test, the Book House fiction retrieval system, and the OKAPI project. On this basis the call for alternative IIR evaluation approaches motivated by the three revolutions (the cognitive, the relevance, and the interactive revolutions) put forward by Robertson & Hancock-Beaulieu (1992) is presented. As a response to this call the 'IIR evaluation model' by Borlund (e.g., 2003a) is introduced. The objective of the IIR evaluation model is to facilitate IIR evaluation as close as possible to actual information searching and IR processes, though still in a relatively controlled evaluation environment, in which the test instrument of a simulated work task situation plays a central part.

Development of an event time finding algorithm for multi-wire drift chamber-based Level-1 trigger system in the Belle II experiment

  • Eunil Won;Hyunki Moon
    • Journal of the Korean Physical Society
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    • v.80
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    • pp.117-122
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    • 2022
  • The Belle II detector at the SuperKEKB e+e- collider in Japan is designed for precise measurements of weak interaction parameters and new physics beyond the Standard Model; therefore, it requires very high instantaneous luminosity. To handle such high luminosity, the level-1 trigger system in the Belle II experiment is designed to efficiently trigger events of interest with the highest efficiency. Among many sub-detectors, track reconstruction of charged particles is performed using information collected from the central drift chamber. Therefore, the central drift chamber-based trigger plays a central role in distinguishing specific types of physics based on fast track reconstruction. To improve the longitudinal position resolution of a track vertex and for the fine-tuning of trigger signal timing, the time of the collision, which we call event time, is necessary. We developed an event time finding algorithm using the wire hit time information obtained from the central drift chamber and validated our algorithm through Monte Carlo simulation.

A Nonblocking $Multi-Log_2N$ Multiconnection Network : Theoretical Characterization and Design Example for a Photonic Switching System (넌블럭킹 $Multi-Log_2N$다중 접속망 : 이론적 특성 및 광 교환시스템을 위한 설계예)

  • Yeong Hwan TSCHA;Kyoon Ha LEE
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.16 no.7
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    • pp.680-695
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    • 1991
  • In this paper, the conditions on the number of required copies of a self-routing network with and without extra stages in back-to-back manner are presented respectively for a nonblocking $Multi-Log_2N$ multiconnection network. Actually the obained results hold regardless of connection patterns, i.e., whether a network deploys on-to-one connections or multiconnections. Thus open problems on the nonblocking condition for a multi $Multi-Log_2N$ multiconnection network are solved. Interestingly some of the given formulas comprise the Benes network and the Canto network as a special case repectively. A novel switching system architecture deploying a distributed calls-distribution algorithm is provided to design a nonblocking $Multi-Log_2N$ photonic switching network using a directional coupler. And a directional couplex based call holding demultiplexer is introduced to hold a call until blocking disappears in a switching network and let it enter to a network, provided that the number of switching networks is less than that of required switching networks for a nonblocking $Multi-Log_2N$ network.

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Low-temperature Dyeing of Silk Fabrics using a Glyoxal/Hydrogen peroxide Redox System (Glyoxal/Hydrogen peroxide-Redox System을 사용한 견직물의 저온염색)

  • 이내연;백두현;임종열;임영훈
    • Textile Coloration and Finishing
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    • v.6 no.1
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    • pp.1-7
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    • 1994
  • A low-temperature dyeing system for silk fabrics based on a redox system has been investigated. Some factors affecting dyeing of silk fabrics with levelling acid dyes in the absence and presence of certain redox system were investigated under different conditions. The variables studied were; type and concentration of redox system, dyeing conditions, i. e. temperature and time, dye concentration, material-to-liquor ration(LR) and colour fastness. The colour strength(K/S value) is outstandingly higher in the presence than in the absence of redox system. A comparison between the colour strength values of such dyeings abtained the three redox system would call for the following order ; Glyoxal/hydrogen peroxide>thiourea/hydrogen peroxide>glucose/hydrgen peroxide> nothing. In the presence of redox system, free radicals are supposed to be formed in both the fiber and the dye and the interaction between these free radicals bring about covalent fixation beside the usual electrostatic bonds, hydrogen bonds and Van der Waals forces.

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Modeling The Dynamics of Grit; Goal, Status, Effort & Stress (GSES)

  • Sangdon Lee;Jungho Park
    • International Journal of Advanced Culture Technology
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    • v.11 no.2
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    • pp.10-29
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    • 2023
  • Grit or perseverance as a factor for student success and life has gained increasing attention. Statistical methods have been the norm in analyzing various aspects of grit, but they do not address the transient and dynamic behavior well. We, for the first time, developed two linear dynamical models that specifically address the feedback structure of a child's desire to achieve a high grade point average (GPA) and the necessary effort that will increase stress between parents and a child. We call the dynamical model as GSES (Goal, Status, Effort & Stress). The two dynamical models incorporate the positive (i.e., achieving a high GPA) and the negative sides (i.e., effort and elevated stress and thus unhappiness) for being gritty or perseverant. Different types of parenting style and a child's characteristics were simulated whether parents and a child are empathetic or stubborn to their expectations and stress (i.e., willing or unwilling to change). Simulations show that when both parents and a child are empathetic to each other's expectation and stress, the most stable situations with minimal stress and effort occur. When a stubborn parent's and a stubborn child were studied together, this resulted in the highest elevation of stress and effort. Stubborn parents and a complying or empathetic child resulted in considerably high stress to a child. Interference from parents may unexpectedly result in a situation in which a child's stress is seriously elevated. The GSES model shows the U-shaped happiness curve (i.e., reciprocal of stress) caused by the increasing and then decreasing goal

Learning from the USA's Single Emergency Number 911: Policy Implications for Korea (미국 긴급번호 911 운영시스템에 관한 연구: 긴급번호 실질적 통합을 위한 정책 시사점 제시 중심으로)

  • Kim, Hak-Kyong;Lee, Sung-Yong
    • Korean Security Journal
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    • no.43
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    • pp.67-97
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    • 2015
  • In Korea, a single emergency number, such as 911 of the USA and 999 of the UK, does not exist. This issue became highly controversial, when the Sewol Ferry Sinking disaster occurred last year. So, the Korean government has planned to adopt a single emergency number, integrating 112 of the Police, 119 of the Fire and Ambulance, 122 of the Korean Coast Guard, and many other emergency numbers. However, the integration plan recently proposed by the Ministry of Public Safety Security seems to be, what is called, a "partial integration model" which repeals the 122 number, but still maintains 112, 119, and 110 respectively. In this context, the study looks into USA's (diverse) 911 operating system, and subsequently tries to draw general features or characteristics. Further, the research attempts to derive policy implication from the general features. If the proposed partial integration model reflects the policy implications, the model can virtually operate like the 911 system -i.e. a single emergency number system - creating inter-operability between responding agencies such as police, fire, and ambulance, even though it is not a perfect integration model. The features drawn are (1) integration of emergency call-taking, (2) functional separation of call-taking and dispatching, (3) integration of physical facilities for call-taking and dispatching, and (4) professional call-takers and dispatchers. Moreover, the policy implications derived from the characteristics are (1) a user-friendly system - fast but accurate responses, (2) integrated responses to accidents, (3) professional call-taking and dispatching & objective and comprehensive risk assessment, and finally (4) active organizational learning in emergency call centers. Considering the policy implications, the following suggestions need to be applied to the current proposed plan: 1. Emergency services' systems should be tightly linked and connected in a systemic way so that they can communicate and exchange intelligence with one another. 2. Public safety answering points (call centers) of each emergency service should share their education and training modules, manuals, etc. Common training and manuals are also needed for inter-operability. 3. Personal management to enable-long term service in public safety answering points (call centers) should be established as one of the ways to promote professionalism.

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연구회 및 출연연구기관의 새로운 경영모형

  • 유성재;이정원
    • Proceedings of the Technology Innovation Conference
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    • 2003.02a
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    • pp.155-172
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    • 2003
  • Government Research Institutes(GRI), together with universities and private research labs, constitute the core of the Korea's national innovation system, The aim of this paper is to analyze the current system of GRIs and the National Research Councils(RC) in Korea, and suggest some policy recommendations conducive to achieving a world class competitive research system. To identify the problems and policy issues, we have conducted interviews (with executives staffs of RCs, GRIs and government ministries) and questionnaire surveys. For benchmarking purposes, we have visited 9 public research institutes in the USA, UK, Germany, and France. From the analysis of the problems revealed from the interviews and questionnaires, 6 policy variables are identified: three of them, which we call systemware variables, are governance structure, resources allocation system, and management control system; and the other three, which we call humanware variables, are visions and strategic goals, leadership, and research manpower, respectively. We have found that 1;he current GRI/RC systems are inefficient mainly due to the rigid and bureaucratic governance structure and inconsistent resource (i.e., government budgets) allocation systems. We reject the idea of replacing the current RC system with such radical alternatives as 're-governmentization'or 'privatization'. Instead we recommend that the government introduce a better system of governance and national budget allocations, which in turn would help induce a better management control systems, clear research visions and goals, strong leadership on the part of the RC chairman, and more creative and motivated researchers. These recommendations may provide opportunities and rooms for chairmen of RCs and presidents of GRIs to exercise more positive leadership in terms of fitting the visions and goal of GRIs to the national R&D strategy and creating a rational management control system as well as motivating researchers in GRIs to be more creative and productive.

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Performance Improvement of a Recommendation System using Stepwise Collaborative Filtering (단계적 협업필터링을 이용한 추천시스템의 성능 향상)

  • Lee, Jae-Sik;Park, Seok-Du
    • Proceedings of the Korea Inteligent Information System Society Conference
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    • 2007.05a
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    • pp.218-225
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    • 2007
  • Recommendation system is one way of implementing personalized service. The collaborative filtering is one of the major techniques that have been employed for recommendation systems. It has proven its effectiveness in the recommendation systems for such domain as motion picture or music. However, it has some limitations, i.e., sparsity and scalability. In this research, as one way of overcoming such limitations, we proposed the stepwise collaborative filtering method. To show the practicality of our proposed method, we designed and implemented a movie recommendation system which we shall call Step_CF, and its performance was evaluated using MovieLens data. The performance of Step_CF was better than that of Basic_CF that was implemented using the original collaborative filtering method.

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A Study on the Development of the Digital Traffic Signal Controller (디지털 교통신호제어기 개발 연구)

  • Ko, Sejin;Lee, Jaekwan;Park, Sangmin;Gho, Gwang-Yong;Yun, Ilsoo
    • The Journal of The Korea Institute of Intelligent Transport Systems
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    • v.18 no.6
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    • pp.43-59
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    • 2019
  • The Traffic controller currently used in Korea is a switch control system that directly transfers 220V of high voltage to traffic lights one to one. This method requires a lot of cables, and there are concerns about electric shock. Accordingly, Korea Road Traffic Authority added the digital communication signal controller standard using digital communication method to the standard specification of the communication signal controller of the National Police Agency. Based on these specifications, this paper intended to develop digital communication call controllers. In addition, it was verified that even if the digital communication signal controller and analogue communication call controller were mixed, they could operate in the signal control system currently in operation.