• Journal of Wetlands Research
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• v.16 no.3
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• pp.441-450
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• 2014

In this study, we consider ability of self-purification for a rational water quality management. And we assess the risk of Alkyl Benzene Sulfonic acid sodium salt(ABS) of harmful ingredients in Anseong Cheon watershed using QUAL2E model. The observations and simulated results were fitted well for BOD and ABS, but even though the trend of DO concentration change was well represented, the error between observation and simulation values was existed. We assessed the Risk assessment by calculating Risk quotient(RQ) by Predicted Exposure Concentration(PEC) and Predicted No-Effect Concentration(PNEC). Results of the impact of ABS on the self-purification of the river were Anseongcheon[0.0003(Bressan), 0.06(Criteria of Ministry of environment)], Jinwicheon[0.0002(Bressan), 0.04(Criteria of Ministry of environment). And result of the impact of ABS on the Aquatic ecosystem of the river were Anseongcheon[0.0667(Bressan), 0.005(Criteria of Ministry of environment)], Jinwicheon[0.1(Bressan), 0.0075(Criteria of Ministry of environment). All of these results were smaller than the 1.0 which is the reference value suggested by Norification No.30 of the National Institute of Environment Research. So, ABS did not affect a self-purification and aquatic ecosystem of the river. The method suggested in the study is a simple one and can provide more information for harmful ingredients than criteria of Ministry of environment.

• Journal of Internet Computing and Services
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• v.12 no.2
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• pp.149-161
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• 2011

The purpose of this study is to present the direction of improving the Korean Government 2.0 services by evaluating the quality of the service and analyzing its effects on user satisfaction. Recently, on the extension of e-government, Government 2.0, which is the government service combined with Web 2.0, has emerged as a new paradigm. However, there are very few studies on the impact of Government 2.0 on general society and industries. Especially, there is little or no practical analysis and evaluation for the quality of Government 2.0 service. Because the service quality is typically used as the leading indicator of user satisfaction, this study applies it to the Government 2.0 for the validation of the existingtheory in a particular subject. The service quality was measured by the tangibles, reliability, responsiveness of revised SERVQUAL, the efficiency and security of the E-S-QUAL. Inconclusion, this study has empirically significant implications for providing a theoretical foundation for measuring the quality of the Government 2.0 service.

• Proceedings of the KSRS Conference
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• 2007.10a
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• pp.612-615
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• 2007

Water quality modelling is an ideal tool of simulating physical, chemical and biological changes occurring in water systems. It has been utilized in a number of GIS-based water quality management and analysis applications. However, there is a need of a decision making process to translate the modelling result into an understandable form thereby implement the modelling results to the real world. This paper outlines a new water quality index called the QUAL2E's water quality index (QWQI) based on the water quality modelling using QUAL2E. The development mainly includes four steps: variable selection, sub-index development, weight assignment and sub-index aggregation. An experiment of applying the index and GIS to the Sapgyo River in Korea was implemented. Different from other water quality indices for general water uses, the index is specifically used for the simulated water quality indicators. The index can provide a simple and easy-to-understand decision support. Furthermore, interfacing with GIS, the decision analysis can be performed within a spatial environment. However, more study needs to be made in the future including the improvement of aggregation function.

• Journal of Korean Society on Water Environment
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• v.24 no.6
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• pp.784-792
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• 2008

Greater focus must be placed on ensuring that the water quality model (WQM) reflects the objective of its application and the characteristics of the water environment properly before it is selected. In the development or application of WQM, various factors influencing the model predictions should be reviewed so that it can perform more properly and reasonably based on scientific theory. This study reviewed the characteristic of existing WQM and the domestic river environment to find the requirements of the model application for TMDLs management in Korea. In this study, a water quality model, QUAL-NIER, was developed based on the USEPA's QUAL2E. The core structure and reaction scheme of the model was established followed by the formulation of equations according to the scheme with some supplements on the reaction mechanisms which are necessary for domestic rivers. Algorithms on the equations were set up and programmed to form a computer-based model. The developed model, QUAL-NIER was applied to the main stem of the Nakdong river. The model was calibrated and verified to data measured in 2004. The model results displayed good agrement with the field measurements for both calibration and verification. From this study, it was concluded that the developed QUAL-NIER model was very powerful with regard to the water quality simulation in domestic rivers.

• The Journal of the Korea Contents Association
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• v.14 no.7
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• pp.559-570
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• 2014

The purpose of this study is to derive the suggestion of satisfaction of e-book services on the basis of the recent literature on quality assessment for e-service which have been mainly studied on library realm. For this purpose, This study added post-management service which is applicable to measure satisfaction of e-book services based on E-S-Qual and Libqual. We expand our scope of service to using of e-book content and services for individual customers, and analyzed the relationship between satisfaction with the system, the content, the after-sale service. On this foundation, existing e-book service companies can offer their services more efficiently, thereby making the e-book content more diverse, along with developing specialized e-book service to increasing their customer's satisfaction. In addition, the latest and diversity is important as well. Moreover, performing rapid post-management services after the sale of the product or service, can be important variables for customer satisfaction. Therefore, not only the system and content, providing required level post-management services by customers can satisfy the existing customers and create new customers.

• Journal of Korea Society of Industrial Information Systems
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• v.13 no.5
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• pp.44-54
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• 2008

The objective of this research is to develop a measurement instrument for service recovery quality in the Internet commerce setting. To this same end, Parasuraman et al.(2005) have devised a scale called E-RecS-QUAL, which we revised and supplemented to develop another instrument named eSR-Q. To guarantee its reliability and validity, this instrument went through the refinement and validation processes for internal consistency and construct validity in terms of convergent, discriminant, and nomological validity. Our final scale consists of four dimensions including responsiveness, compensation, contact, and apologies altogether with fourteen measures. Overall, this research deals with the related research background, the scale development and validation processes, its limitations, and future research directions.

• Journal of Korea Water Resources Association
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• v.39 no.7 s.168
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• pp.627-636
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• 2006

This study estimates adequate discharge to meet the specified target water quality concentration using the pollutant load of the Geum river basin given in TMDL (Total Maximum Daily Load) report. During the 1st phase, BOD is chosen as a target water quality constituent under regulation of the Ministry of Environment in Korea. BOD, TN, and TP loads estimated based on the TMDL and provincial zones were re-distributed for 10 major tributaries, and the remaining areas along the main river are classified as 15 incremental flow areas. Water quality modeling was conducted using Qual2E for the low flow period of a year (i.e. $March{\sim}April$). The results of the model simulation showed that about 30 cms from the Daechung dam would be sufficient to satisfy the target water quality in the Geum river downstream of the Daechung multipurpose Dam.

• Journal of the Korean Society for information Management
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• v.22 no.1 s.55
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• pp.267-285
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• 2005

As the Internet connections and services at U.S. public libraries have increased dramatically since 1990s, defining, assessing and measuring quality of these new electronic services have become a critical issue. This research was a study designed to identify key dimensions of Internet service quality at public libraries by providing a systematic framework for measuring and assessing the quality of Internet services. The study used modified SERVQUAL and SERVPERF instruments which have been widely used service quality measurement in business marketing areas and LibQUAL+ model which are widely adopted service quality measurement instrument in most of the academic libraries in U.S.

• Journal of the Korean Society of Clothing and Textiles
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• v.35 no.6
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• pp.700-711
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• 2011

The purposes of the study were to identify the online service attributes that contribute to online consumer experiences of satisfaction, service failure, and service recovery and to examine whether differences exist in these attributes between U.S. and Korea. E-A-S-QUAL provided a useful framework for the study. Focus group interviews and web surveys were conducted by utilizing college students in both countries. No significant cultural differences were found in online service dimensions of service satisfaction. Personalization was the most frequently mentioned online service dimension of service satisfaction both in the U.S. and Korea. The findings showed significant cultural differences in terms of online service dimensions responsible for service failure and recovery. For Korean consumers, merchandising was one of the key online service dimensions of service failure, while efficiency was the important service dimension resulting in service failure for the U.S. consumers. In addition, for U.S. consumers, efficiency and personalization were the two most frequently mentioned service dimension for service recovery, while Korean consumers put more importance on the contact and information dimensions for service recovery. This study provided a comprehensive list of online service attributes important to online apparel retailing.

• Journal of Korean Library and Information Science Society
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• v.36 no.2
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• pp.93-120
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• 2005

The purpose of this study was to delve into literature of library service quality, including recent studies on the same theme, and to suggest what types of major issues there were and what should be studied in the future. Specifically, the concept and characteristics of service quality, service quality models, service determinants (outcome variable), user satisfaction and e-service were discussed. Articles on the quality of information service, like library-related LibQual, were examined, and it's attempted to make a comprehensive review of studies on service quality and to introduce major international studies on same issues. Finally, what future research efforts should focus on in each field was presented.