• 제목/요약/키워드: E-Learning service quality

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Suggestions for E-Learning Based on Four Years of Cyber University Experience

  • LEE, Okhwa
    • Educational Technology International
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    • 제6권1호
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    • pp.41-63
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    • 2005
  • E-Learning is widely introduced with cyber universities in Korea from 2001 whencyber universities were first authorized by the Ministry of Education and Human Resource Development. E-learning amplified by cyber university gave a big impact in the campus based university which became the cause for the educational paradigm shift. The changes of status of cyber university shows important trend in college education which was analyzed by enrollment rate, types of cyber university, demography, and study areas. The enrollment rate of cyber universities is ever since 2001 and variety of study areas gives popularity to students. The demography of students is as expected older than traditional students. Female students at the cyber university outnumbered that at campus based university in Korea. For analyzing the trend of e-learning in Korea, there were studies twice in 2001 May-June from 213 faculty members and staff, 630 students and in 2004 May-June with 401 students. Most of e-learning students tent to spend less time yet, students feel more burden with e-learning. Professors tend to load more materials for the e-learning in 2001but in 2004 study, the difference no longer exists. Professors and students feel the academic achievement through e-learning is not as good as from the traditional classes. Difficulties for e-learning in 2001 were the lack of administrative information but in 2004, boring contents and lack of instructional strategies for e-learning. Technical problems still do exist but less serious. Suggestions for e-learning are blended learning, online students prefer video streaming with their own lecturer, new definition of instructor is needed, professional development for content development and online instruction is needed, success story of online learning should be encouraged, guidance for online students needed. The cyber university experiencegave a positive impact on the traditional universities such as rethinking the roles of universities, the quality control of classes, professional development, student oriented educational service of e-learning pedagogy.

이러닝 교수 설계자 인적 자원 유통을 위한 휴먼 클라우드 플랫폼 프레임워크 설계 (A Design of Human Cloud Platform Framework for Human Resources Distribution of e-Learning Instructional Designer)

  • 김용
    • 유통과학연구
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    • 제16권7호
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    • pp.67-75
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    • 2018
  • Purpose - In the 21st century, as information technology advances alongside the emergence of the 4th generation, industrial age, industrial environment has become individualized and customized. It is important to hire good quality employees for good service in the industry. The e-learning market is growing every year. Although e-learning companies are finding better quality employees in e-learning, it is not easy to find it. Companies also spend a lot of time and cost to find employee. On the employees side, they want to get a job freely when they want, but they cannot find their job easily. Furthermore, the labor market environment is changing fast. In the 4th generation, industrial age, employers require to find manpower whenever they need and want at little cost. So of their own accord, we have considered the necessity of management of human resources for employees and employers in e-learning. The purpose of this study is to propose a human cloud platform framework for enabling an efficient management of human resources in e-learning industry. Research design, data, and methodology - To pinpoint the items of a human cloud platform framework, the study was initiated according to the following process. First, items of competency relating to e-learning instructional designer was analyzed. Second, based on the items of information from this analysis, selection and validity verification took place with 5 e-learning specialists group. Third, the opinion of experts who were in charge of hiring in e-learning companies were collated with the questionnaire. Lastly, the human cloud platform framework was proposed based on opinion results. Results - The framework was comprised of 7 domains and 27 items in order to develop the human cloud platform for e-learning instructional designer. The analysis results showed that the most highly considered item were 'skill (4.60)' that employee already have the capability. Following this (in order) were 'project type (4.56)', 'work competency (4.56)', and 'strength area of instructional design (4.52)'. Conclusions - The 27 items in the human cloud platform framework were suggested in this study. Following this, we can consider to develop the human cloud platform for finding a job and hiring e-learning instructional designer easily. For successful platform operation, we need to consider reliability between employer and employee. In addition, we need quality assurance system based on operation has public confidence.

QoE 향상을 위한 Deep Q-Network 기반의 지능형 비디오 스트리밍 메커니즘 (An Intelligent Video Streaming Mechanism based on a Deep Q-Network for QoE Enhancement)

  • 김이슬;홍성준;정성욱;임경식
    • 한국멀티미디어학회논문지
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    • 제21권2호
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    • pp.188-198
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    • 2018
  • With recent development of high-speed wide-area wireless networks and wide spread of highperformance wireless devices, the demand on seamless video streaming services in Long Term Evolution (LTE) network environments is ever increasing. To meet the demand and provide enhanced Quality of Experience (QoE) with mobile users, the Dynamic Adaptive Streaming over HTTP (DASH) has been actively studied to achieve QoE enhanced video streaming service in dynamic network environments. However, the existing DASH algorithm to select the quality of requesting video segments is based on a procedural algorithm so that it reveals a limitation to adapt its performance to dynamic network situations. To overcome this limitation this paper proposes a novel quality selection mechanism based on a Deep Q-Network (DQN) model, the DQN-based DASH ABR($DQN_{ABR}$) mechanism. The $DQN_{ABR}$ mechanism replaces the existing DASH ABR algorithm with an intelligent deep learning model which optimizes service quality to mobile users through reinforcement learning. Compared to the existing approaches, the experimental analysis shows that the proposed solution outperforms in terms of adapting to dynamic wireless network situations and improving QoE experience of end users.

품질 속성의 가중치 선정을 위한 APC에 관한 연구 (Developing APC for Weighting Quality Attributes)

  • 송해근
    • 산업경영시스템학회지
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    • 제36권3호
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    • pp.8-16
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    • 2013
  • Determining relative importance among many quality attributes under financial constraints is an important task. The weighted value of an attribute particularly in QFD, will influence on engineering characteristics and this will eventually influence the whole manufacturing process such as parts deployment, process planning, and production planning. Several scholars have suggested weighting formulas using CSC (Customer Satisfaction Coefficient) in the Kano model. However, previous research shows that the validity of the CSC approaches has not been proved systematically. The aim of the present study is to address drawbacks of CSC and to develop APC (Average Potential Coefficient), a new approach for weighting of quality attributes. For this, the current study investigated 33 quality attributes of e-learning and conducted a survey of 375 university students for the results of APC, the Kano model, and the direct importance of the quality attributes. The results show that the proposed APC is better than other approaches based on the correlation analysis with the results of direct importance. An analysis of e-leaning's quality perceptions using the Kano model and suggestions for improving e-learning's service quality are also included in this study.

이러닝 수강의도와 선행요인간 관계에서 사용자-구매자 차이 (Buyer-User differences in relationships among antecedents and e-learning attending intention)

  • 김상조
    • 경영과정보연구
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    • 제32권3호
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    • pp.173-188
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    • 2013
  • 중고등교과 관련 이러닝은 사용자(학습자)와 구매자(학부모)가 다른 경우가 많다. 본 연구는 이러닝사용자와 구매자의 선택행동이 다를 것이라는 가정을 실증하였다. 분석결과를 요약하면 다음과 같다. 전체소비자를 대상으로 할 경우 이러닝 강좌에 대한 인지된 유용성, 상호작용성, 사이트 명성은 소비자의 수강의도에 긍정적인 영향을 주었지만, 콘텐츠품질은 회귀되지 않았다. 그러나 이러닝사용자(학습자)집단에서는 상호작용과 인지된 유용성, 콘텐츠 품질은 영향을 주었지만 명성은 회귀되지 않았다. 구매자(학부모)집단은 명성과 인지된 유용성에 영향을 받은 반면, 콘텐츠품질이나 상호작용성에는 영향을 받지 않았다.

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웹사이트 경쟁력 강화를 위한 평가 및 개선 방안 : HoQ 모형에 기반한, 온라인교육 K사 웹사이트의 품질 개선 (An Application of the HoQ Framework to Website Performance Improvement: Case Study of an Online Education Website)

  • 김도훈;서영호;노인성
    • 품질경영학회지
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    • 제33권2호
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    • pp.40-50
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    • 2005
  • HoQ (House of Quality) provides an effective tool not only to arrange and evaluate VoC (Voice of Customers) and VoE (Voice of Engineers), but also to link and combine VoC and VoE, thereby presenting explicit directions for quality improvement. There have been, however, few researches on the HoQ framework in the IT industry. The case study discussed here serves an illustration of the applicability and usefulness of the HoQ approach to website quality improvement. The proposed HoQ framework shows great potentials since customers needs are explicitly considered in the framework, and it helps website administrators develop better web services by providing guidelines for reengineering the website operations.

Softmax를 이용한 Q-learning 기반의 패킷 스케줄링 (Q-learning based packet scheduling using Softmax)

  • 김동현;이태호;이병준;김경태;윤희용
    • 한국컴퓨터정보학회:학술대회논문집
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    • 한국컴퓨터정보학회 2019년도 제59차 동계학술대회논문집 27권1호
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    • pp.37-38
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    • 2019
  • 본 논문에서는 자원제한적인 IoT 환경에서 스케줄링 정확도 향상을 위해 Softmax를 이용한 Q-learning 기반의 패킷 스케줄링 기법을 제안한다. 기존 Q-learning의 Exploitation과 Exploration의 균형을 유지하기 위해 e-greedy 기법이 자주 사용되지만, e-greedy는 Exploration 과정에서 최악의 행동이 선택될 수도 있는 문제가 발생한다. 이러한 문제점을 해결하기 위해 본 연구에서는 Softmax를 기반으로 다중 센서 노드 환경에서 데이터 패킷에 대한 Quality of Service (QoS) requirement 정확도를 높이기 위한 연구를 진행한다. 이 때 Temperature 매개변수를 사용하는데, 이는 새로운 정책을 Explore 하기 위한 매개변수이다. 본 논문에서는 시뮬레이션을 통하여 제안된 Softmax를 이용한 Q-learning 기반의 패킷 스케줄링 기법이 기존의 e-greedy를 이용한 Q-learning 기법에 비해 스케줄링 정확도 측면에서 우수함을 보인다.

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Kano 모델과 Timko의 고객만족계수를 이용한 이러닝 만족 및 불만족 요인에 관한 연구 (A Study on the Factor of Satisfaction or Dissatisfaction of e-Learning Using Kano Model and Timko's Customer Satisfaction coefficients)

  • 배재홍;신호영
    • 한국융합학회논문지
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    • 제10권7호
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    • pp.325-333
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    • 2019
  • 본 연구는 Kano 모델과 Timko의 고객만족계수를 이용하여 이러닝 학습자인 대학생들의 만족 및 불만족에 영향을 미치는 요인을 알아보기 위해 경상북도에 소재한 Y대학의 대학생을 대상으로 실증조사를 실시하였다. 그 결과, 첫째 시 청각적으로 학습하기 편리하고 궁금한 사항에 대해 언제든지 질문이 가능하며 교수자가 관심을 가져줄 때 학생들은 높은 매력을 느끼는 것으로 나타났다. 둘째 성적과 과제에 대한 합리적인 기준과 정확한 평가는 당연히 충족해야하는 요소로 나타났다. 셋째 기초연구의 결과에서 언급한 대학생들이 이러닝을 이용하는 가장 큰 이유인 학습시간 및 학습공간의 편의성과 학습과정의 용이성은 더 이상 이러닝을 이용하는 매력적 요소로 작용하지 않는 것으로 나타났다. 본 연구의 결과는 이원적 인식방법으로 분류된 각 요인들의 전략적 활용방안과 이러닝 교육 개발에 있어 효과적인 방향을 제시할 수 있을 것으로 생각된다.

An Efficient E-learning and Internet Service Provision for Rural Areas Using High-Altitude Platforms during COVID-19 Pan-Demic

  • Sameer Alsharif;Rashid A. Saeed;Yasser Albagory
    • International Journal of Computer Science & Network Security
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    • 제24권3호
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    • pp.71-82
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    • 2024
  • This paper proposes a new communication system for e-learning applications to mitigate the negative impacts of COVID-19 where the online massive demands impact the current commu-nications systems infrastructures and capabilities. The proposed system utilizes high-altitude platforms (HAPs) for fast and efficient connectivity provision to bridge the communication in-frastructure gap in the current pandemic. The system model is investigated, and its performance is analyzed using adaptive antenna arrays to achieve high quality and high transmission data rates at the student premises. In addition, the single beam and multibeam HAP radio coverage scenarios are examined using tapered uniform concentric circular arrays to achieve feasible communication link requirements.

전문대학 우수교수학습센터의 홈페이지 분석 (Analysis on the Websites of College's Teaching and Learning Center of Quality)

  • 표창우
    • 한국정보컨버전스학회논문지
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    • 제5권2호
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    • pp.59-65
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    • 2012
  • 국내 전문대학 우수교수학습센터의 홈페이지를 분석하였다. 우수교수학습센터란 한국전문대학교육협의회에서 2010년부터 3년간 선정한 9개의 교수학습센터를 말한다. 대체로 홈페이지의 구성은 센터소개, 교수지원, 학습지원, 이러닝지원, 서비스, 매체지원, 자료실, 커뮤니티 등으로 구성되어있으며, 전문대학 우수교수학습센터 홈페이지의 유사점과 차이점 및 특이점을 홈페이지 메뉴 및 활성화 정도에 따라 확인하고 분석한다. 현재 활성화를 위해 노력하고 있는 전문대학 교수학습센터들의 홈페이지가 가져야 할 기능들과 방향을 제시하고자 한다.

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