• The Journal of Asian Finance, Economics and Business
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• 제7권10호
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• pp.391-399
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• 2020

This study aims to analyze the relationship of e-HRM implementation to employee performance both directly and indirectly through the intervening of the Human Resource service Quality variable, both practically and theoretically. This study uses variance-based structural equation modeling (SEM) techniques with partial least square (PLS) statistical testing tools to test the direct relationship of e-HRM and the performance and relationship moderated by Human Resources service quality tested on 200 civil servants in five offices under the coordination of the Government of the South Sulawesi Province of Indonesia. The data collection model in this study uses an online survey. The data analysis stages through the explanatory concept consist of, first, the interpretation of the distribution of the average frequency of respondents' answers; second, outer-loading; third, determination of the validity and reliability; fourth, the coefficient of determination test and partial test; fifth, the GoF model; sixth, validity test; and seventh, hypothesis testing. This study explores four hypotheses in a comprehensive fashion; the results of this study show that all hypotheses have positive and significant effects both through direct and intervening relationships. Among the three direct relationships, the relationship of e-HRM variables on HR Service Quality is greatest and most dominant.

• 한국군사과학기술학회지
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• 제19권1호
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• pp.16-25
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• 2016

In this paper, we suggest a quantitative management scheme to accomplish effective weapon systems test and evaluation service(T&E). The Capability Maturity Model Integration(CMMI) process model has been introduced and applied for that purpose by the 8th directorate, Agency for Defense Development(ADD). Although a CMMI process model was developed focusing on the software development, systematic approaching scheme in the CMMI process model can be utilized for the quantitative management implementation of a weapon systems T&E service. To manage a T&E service quantitatively, at first, organizational performance objectives and sub processes are established, and then each performance indicators and performance base lines are followed.

• 디지털융복합연구
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• 제11권12호
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• pp.41-47
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• 2013

국내 미디어기업에 대한 경영전략 사례 연구가 극히 드문 상황에서, 본 연구는 대표적인 뉴미디어 콘텐츠 기업인 CJ E&M에 대한 사례분석을 실시했다. 분석틀로는 CJ E&M의 출범과 다각화 과정에 대해서는 진화론적 관점을 적용하고, 출범 이후는 외부환경분석과 자원준거관점에 기반한 내부역량분석을 실시했다. CJ E&M은 그동안 수평 수직 다각화를 통해 규모의 시너지를 높이고, 타 미디어기업과는 달리 콘텐츠 강화 전략을 꾸준하게 전개한 점이 돋보인다. 또 엔터테인먼트 미디어 산업에 대한 열정과 의지의 리더십, 전문성 높은 인적 구성, 유연하고 창의적인 기업 문화, 효과적인 콘텐츠 포트폴리오 구성 등이 CJ E&M을 국내 미디어 선도기업으로 이끈 원동력이라고 평가할 수 있다. 그러나 경쟁과 성과를 지나치게 강조하는 조직 분위기와 오너의 의지에 따라 주요 사업이 결정되는 기업구조는 오히려 조직문화를 경색시키고 글로벌 경쟁력을 약화시킬 수 있다는 점을 주지할 필요가 있다.

• 한국의류학회지
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• 제31권1호
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• pp.95-106
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• 2007

The purpose of this study is to investigate the relationship between the implementation and the performance of the eSCM in internet shopping malls, and to suggest collaborated strategy for internet shopping malls. We performed the surveys of suppliers for 3 fashion-specialized internet shopping malls and 3 general internet shopping mall. Additional surveys was performed by surveying the shopping mall merchandisers to research the differences of understandings on the performance of the eSCM between shopping malls and their suppliers. Total 143 questionnaries were distributed and collected from January 23 to February 28, 2006 and analyzed by SPSS 10.0. The results are as follows; 1) the efficiency of eSCM is related the factors of partnership and information, and among the subordinated factors the understanding and support of the top management, good communications, product and operating information sharing were find out to be significant. 2) The effectiveness of eSCM is influenced by the organizational and partnership factor. As the subordinated factors, the understanding and supports of the top management, the participations of members, good communications, good relationship and supports, and the technology level of eSCM were identified as significant. 3) Examining the differences of understandings on the performance of eSCM between the suppliers and the shopping mall merchandisers, the suppliers and the merchandisers show different opinions on the operating efficiency, and the customer service.

• 정보관리학회지
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• 제26권1호
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• pp.125-145
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• 2009

오늘날 이메일은 사회적으로 널리 사용되는 보편적인 통신수단이 되었다. 공공기관에서 기관 내 의견 교환은 물론 외국과의 교류와 통상문제, 타 기관이나 기업, 단체 등과의 관계에서 중요한 통신 수단으로 쓰이고 있다. 또한 전자 정부를 지향하는 추세에서 이메일은 국민과 접촉하는 일차적인 수단이 되고 있다. 그러나 우리나라는 아직 이메일을 공식적인 기록으로 인정하고 있지 않고 이메일 관리를 위한 어떤 지침도 제공하고 있지 않다. 이메일은 전자 기록의 한 형태이며 공공 업무를 위해 사용되었다면 기록으로서 획득되고 관리되어야 하고, 획득 관리하기 위해서는 필요한 메타데이터 요소를 규정하는 것이 필수적이다. 따라서 본고의 최종적인 목적은 이메일 기록의 획득 시 확보해야할 메타데이터 요소를 제안함으로써 우리나라 이메일 기록관리의 기초를 제공하는데 있다.

• 통상정보연구
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• 제11권3호
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• pp.25-45
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• 2009

The e-Trade environment has enabled the complex trade processes to be automated using e-Trade information systems, which had been manually processed through many trade-related parties in the past. Korea has completed the development of the most advanced e-Trade platform called "u-Trade Hub," which can process automatically all the trade-related activities from marketing to payment. It is anticipated for the world trade environment to have more FTAs throughout the world and this will complicate the trade processes more and more in the future. This means the constant cost-bearing updates of the e-Trade environment to adapt the process changes brought by new FTAs with other countries. In this paper, we propose the systematic approach to easily as well as less costly adapt the possible trade process changes resulted from the future FTAs by adopting a rule base management system. The prototype system to test the applicability of the proposed approach is developed using Win-Prolog 4.8 environment.

• 경영과학
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• 제21권3호
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• pp.71-84
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• 2004

CRS, which was initially developed to support airline reservation is now the main part of e-business of airlines, and it decides the degree of prompt and accurate itinerary for travelers due to the remarkable difference in availability inquiry and seats reservation information according to CRS joining level CRS joining level also decides the exactness of reservation, ticketing and traffic data collection and plays the most important role in the exactness of advanced forecast of demand, appropriate seats allocation, and overbooking. Therefore, it provides front end function like seats reservation, schedule display, fare inquiry on-line linked with CRS and back office function like sales result of travel agents, accounting administration. stock administration and customer administration and decides the level of an airline's e-business.

• CRM연구
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• 제4권1호
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• pp.19-34
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• 2011

최근 기업들이 고객관계관리(CRM)의 도입과 확산에 많은 노력을 기울이고 있는 가운데, 정보통신기술의 발달과 인터넷 사용의 활성화로 인하여 온라인 채널을 활용하여 CRM을 구현하는 이른바 e-CRM에 대한 기업들의 관심 역시 높아지고 있다. 지금까지 많은 연구자들이 CRM의 성공요인들을 식별하고, 각 요인들의 우선순위를 알아보고자 노력을 기울여 왔다. 하지만, e-CRM 분야에 대한 성공요인 관련 연구는 지금까지 충분히 이루어지지 못했다. 이에 본 연구에서는 기업들이 성공적으로 e-CRM을 구현을 위한 준비를 할 수 있는 가이드라인을 제시하기 위해, 기존에 연구되었던 다양한 e-CRM구축의 성공요인들을 도출, 정리하고, 각 요인별 상대적 중요도를 전문가 설문을 통해 분석하여, 우선순위를 살펴보고자 하였다. 이 때 요인별 상대적 중요도는 전통적으로 많이 활용되고 검증되어 온 분석적 계층 프로세스(AHP) 기법을 이용하여 도출하였다. 기존의 연구들은 대부분 조직적인 요소와 기술적인 요소들로 성공요인을 분석하였지만 본 연구에서는 e-CRM의 기능적인 관점으로 성공요인을 도출하고자 하였다. 분석 결과, e-CRM의 성공을 위해서는 분석-운영-협업 CRM의 세 부분이 모두 균형 있게 관리되어야 하며, 특히 최고경영자의 전폭적인 지원과 양질의 고객정보 확보, 그리고 고객의 요구사항에 효과적으로 반응하는 우수한 온라인 처리능력의 확보가 중요한 것으로 나타났다.

• 한국정보시스템학회지:정보시스템연구
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• 제18권3호
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• pp.183-210
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• 2009

This study investigated the degrees of knowledge management processes according to the levels of social capital(i.e., inter-departmental communication, trust, cooperation and integration) as well as information technology(IT) infrastructure(i.e., knowledge storage and transfer IT, and knowledge search IT) in Korean manufacturing firms. We also demonstrated the differences in organizational performance under various degrees of knowledge management processes. Through cluster analysis with social capital variables, we classified sample firms into five groups; 'the highest firms', 'higher firms', 'middle firms', 'lower firms', and 'the lowest firms'. It was also observed that the degrees of knowledge management processes and organizational performance in 'the highest firms' is the highest. With a structural equation modeling technique, the causal relationships among social capital, IT infrastructure, knowledge management processes, and organizational performance were confirmed. Hence, it is concluded that social capital and IT infrastructure have direct effects on knowledge management processes, and indirectly influence organizational performance through the degrees of knowledge management processes.

• 한국정보시스템학회지:정보시스템연구
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• 제24권1호
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• pp.45-66
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• 2015

This study empirically investigated the relationships among organizational culture, target costing, knowledge management activities, and corporate innovations. The results of this study showed that innovative and supportive culture positively affects the adoption degrees of target costing. According to the results, it was observed that target costing as well as innovative and supportive culture have a positive impact on levels of knowledge management activities(i.e., knowledge creation, sharing, storage, and application). It was also demonstrated that organizational culture has an indirect effect on activation of knowledge management activities through target costing. Thus, to enhance knowledge management activities, target costing must be aligned with appropriate types of organizational culture. In examining the impact of knowledge management activities on the frequencies of product and process innovations, no significant effect was found. Additional analyses that compare across three groups(i.e., low level group, middle level group and high level group in knowledge management activities) and between two groups(i.e., between high level group and middle level group or between high level group and low level group) were performed. The results of comparison showed that the degrees of product and process innovations are highest in high level group, but no significant differences are found in the degrees of innovations between middle level group and low level group.