• Title/Summary/Keyword: E-서비스품질

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A Study on Measurements of IT Security Service Quality : Feasibility of Quantitative Measures (IT 보안 서비스 품질의 측정 방법에 관한 연구 : 정량 지표의 사용 가능성)

  • Kyung, Ji Hoon;Kim, Chong Su
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.38 no.4
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    • pp.30-38
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    • 2015
  • IT security service provides customers with the capability of protecting the networked information asset and infrastructures, and the scope of security service is expanding from a technology-intensive task to a comprehensive protection system for IT environment. To improve the quality of this service, a research model which help assess the quality is required. Several research models have been proposed and used in various service areas, but few cases are found for IT security service. In this work, a research model for the IT security quality has been proposed, based on research models such as SERVQUAL and E-S-QUAL. With the proposed model, factors which affect the service quality and the best quality measure have been identified. And the feasibility of using quantitative measures for quality has been examined. For analysis, structural equation modeling and various statistical methods such as principal component analysis were used. The result shows that satisfaction is the most significant measure affected by the proposed quality factors. Two quality factors, fulfillment and empathy, are the main determinants of the service quality. This leads to a strategy of quality improvement based on factors of emotion and perception, not of technology. The quantitative measures are considered as promising alternative measures, when combined with other measures. In order to design reliable quantitative measures, more work should be done on target processing time and users' expectation. It is hoped that work of this research will provide efficient tools and methods to improve the quality of IT security service and help future research works for other IT service areas.

Comparative Analysis of Methods to Support Dynamic Adaptive Streaming over HTTP (HTTP 기반 동적 적응형 스트리밍 연구의 비교·분석)

  • Jin, Feng;Kim, Mijung;Yoon, Ilchul
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2014.10a
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    • pp.527-530
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    • 2014
  • DASH is a well-known streaming technology, which was proposed in 2010 by MPEG and standardized in 2011. Major multimedia contents service providers, including Apple, Microsoft, and Adobe are all using this technology to support their media streaming services. Whenever a new service is requested to the server, the DASH technology helps servicing the multimedia streaming to client by recognizing the capacity of network and by adapting the quality of the multimedia contents. In DASH, the quality of multimedia contents will be automatically lowered to meet the fluctuating network status, when undesirable breaks interrupt the network. In this paper, we classified and analysed the advantages and disadvantages of DASH researches in three aspects: bit-rate measurement method, bandwidth aggregation method; rate adaptation metrics, algorithms and logics; user's experiences and QoE.

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An Empirical Study on the Influence on Public Data Usage in Private Business Sectors (민간의 공공데이터 활용을 위한 이용의도에 미치는 영향에 관한 실증적 연구)

  • Cha, Young-Il;Choi, Sung-Kyou;Han, Kyeong-Seok
    • Journal of Digital Convergence
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    • v.15 no.6
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    • pp.9-17
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    • 2017
  • The opening of public data has been perceived as a critical factor in deciding a country's rise or fall. Since the global economic crisis, countries around the globe have expanded the supply of public data as a new growth engine to create significant economic effects. As a result, there has been a rising demand for a study on the influence of public data in the private sectors. This study attempted to achieve the following objectives. First, the effects of independent variables-system quality, information quality, information security, social influence, innovation and assistance by the public organization- on the intention to use the public data was examined. Second, the effects of the mediating variables - Perceived Ease of Use (PEU) and Perceived Usefulness (PU) - on the independent variables and intention to use (dependent variable) were investigated. Third, after selecting utilization type, frequency of public data usage and frequency of occupational & e-government service usage as moderating variables, their effects on the relationship between the independent variables and dependent variable (intention to use them in the private sector) were studied. It is expected that the study results would be useful in developing strategies aimed to utilize public data in the private sectors.

Approaches to Creating a Digital Encyclopedia of Korean Archaeology (한국고고학 디지털 사전 구축 방안 연구)

  • LEE Chorong
    • Korean Journal of Heritage: History & Science
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    • v.56 no.2
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    • pp.28-45
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    • 2023
  • Although we have entered the era of digital transformation, there is currently no system that efficiently collects, manages, integrates, and services a large number of archaeological digital source materials produced as a result of cultural relics research, i.e., an intelligent integrated management and service platform for archaeological academic information. In this regard, the need to build a digital dictionary of Korean archaeology was confirmed by examining the problem of the Digital Encyclopedia of Korean Archaeology, which is currently available in PDF format on the web, the current status of the publication and use of the Dictionary of Korean Archaeology, and the cases of building digital platforms at home and abroad. Therefore, this paper aims to suggest a general direction for creating a digital encyclopedia of Korean archaeology based on the Dictionary of Korean Archaeology, which includes quality knowledge information, to reconsider the accessibility of archaeological data in conformity with data access limitations. The application of the series Dictionary of Korean Archaeology, published since 2001, and the necessity for digital transformation were examined, as well as the application of data from the archaeological data archiving platforms of Europe, the USA, Japan, and cases of establishing platforms corresponding to specialized encyclopedias from Korea. Based on these, a three-step implementation plan and detailed projects were suggested to create the Digital Encyclopedia of Korean Archaeology. Through this, we proposed the design of metadata for computerized records and the expansion to semantic (meaning-based) data that gives and shows the relationship information between the produced metadata as the implementation tasks to build the Digital Dictionary of Korean Archaeology. It is hoped that such research will help create an integrated intelligent management and service platform for archaeology, raise awareness, and provide a better understanding of Korean archaeology to the general public.

The Economic Effect of E-Commerce during COVID-19: A Case Study through "H" Shopping Mall's Garlic Sales (COVID-19에 따른 전자상거래의 경제적 효과에 관한 연구: 'H' 쇼핑몰의 마늘 사례를 중심으로)

  • Han, JinAh;Kim, JeongYeon
    • The Journal of Society for e-Business Studies
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    • v.26 no.4
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    • pp.81-93
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    • 2021
  • Through processors, wholesale markets, intermediate sellers, and retailers, agricultural products have been distributed in a multi-level customary manner for a long time as they are easy to deteriorate and no not have a standardized system of size and quality. However, with the advancement of Internet networks and logistic services during the 2000s that facilitated the development of offline markets, and the rise of the non-contact purchase preference in direct response to COVID-19, previous offline consumers flowed into the online market to purchase agricultural goods. In other words, the volume of online agricultural transactions exploded since the pandemic. Against this social backdrop, this study focused on the difference in distribution costs as a result of converting from conventional offline distribution channels to online channels, and analyzed the reduced distribution costs through a case study of garlic sales on the online platform "H" shopping mall. The analysis found that considerable economic effects occurred, some of the effects being an approximate 39% decrease in distribution cost when comparing direct online transactions of the online shopping mall with other more traditional means, a reduced distribution cost rate of approximately 28%p, and increased profit for farmers.

Comparative Analysis on Network Slicing Techniques in 5G Environment (5G 환경에서의 네트워크 슬라이싱 연구 비교 분석)

  • A Reum Ko;Ilhwan Ji;Hojun Jin;Seungho Jeon;Jung Taek Seo
    • Journal of Platform Technology
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    • v.11 no.5
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    • pp.84-96
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    • 2023
  • Network slicing refers to a technology that divides network infrastructure into multiple parts. Network slicing enables flexible network configuration while minimizing the physical resources required for network division. For this reason, network slicing technology has recently been developed and introduced in a form suitable for the 5G environment for efficient management of large-scale network environments. However, systematic analysis of network slicing research in the 5G environment has not been conducted, resulting in a lack of systematic analysis of the technology. Accordingly, in this paper, we provide insight into network slicing technology in the 5G network environment by conducting a comparative analysis of the technology. In this study's comparative analysis, 13 literatures on network slicing in the 5G environment was identified and compared and analyzed through a systematic procedure. As a result of the analysis, three network slicing technologies frequently used for 5G networks were identified: RAN (radio access network) slicing, CN (core network) slicing, and E2E (end-to-end) sliding. These technologies are mainly used for network services. It was confirmed that research is being conducted to achieve quality improvement and network isolation. It is believed that the results of this comparative analysis study can contribute to 6G technology research as a future direction and utilization plan for network slicing research.

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A P2P Overlay System based on P4P-framework for Live Multimedia Streaming Services (라이브 멀티미디어 스트리밍 서비스를 위한 P4P 프레임워크 기반의 P2P 오버레이 시스템)

  • Byun, Hae-Sun;Lee, Mee-Jeong
    • The KIPS Transactions:PartC
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    • v.18C no.1
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    • pp.51-60
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    • 2011
  • In this paper, we propose a P4P based P2P system for live multimedia streaming services. In order to satisfy the strict requirement of delay in live multimedia streaming, in the proposed scheme, the P4P server of network provider provides the network status information related to delay and congestion links to P2P system in addition to the information to optimize the network resource utilization. The P2P system server, then, makes the peering suggestion based on the information from the network server. Also, we propose a playback synchronization mechanism that enable each peer to start the playback within the limited variation from the playback positions of source peer. Through the simulation results, it is shown that the proposed scheme not only deals with the original objective of the P4P framework, i.e., effective network utilization, but also the live multimedia streaming requirements. It enhances the playback continuity, and reduces the playback start-up latency and the control overhead. In addition, the proposed scheme reduces the variation in playback positions of the peers.

A study on transferring the effects of brand reputation and level of service satisfaction of an offline channel company when it is expanding to an online distribution channel (온라인 유통채널 확장시 오프라인 채널의 브랜드 명성, 서비스 만족도의 이전 효과에 관한 연구)

  • Hwang, Hee-Joong;Lee, Sun-Mi
    • Journal of Distribution Science
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    • v.9 no.2
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    • pp.31-36
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    • 2011
  • I conducted empirical analyses of what happens when an offline channel expands to an online channel and whether the pre-existing offline channel's competitive assets (e.g. brand reputation and level of service satisfaction) can be linked to online channel preference. I found that an offline channel's brand reputation and level of service satisfaction can have a direct influence on offline channel preference and a second-hand influence on online channel preference. Thus, if the competitiveness of the online channel is strong enough and its customers have a higher preference for the offline channel, they will be committed and loyal to the company. The resultant enhanced competitiveness of the offline channel will present opportunities for both present and future success. The main results are the following. First, the management of the distribution channel service quality is more important than that of the brand reputation. Customers' experiences of service and subjective evaluations are not important only as the leading factors in the long-term brand reputation management but also as influential factors in channel preference. SoThus, given that the service quality of the pre-existing channel is not the customers' main concern, a strategy of improving the level of service satisfaction aimed at present customers is more valuable than a wide brand positioning strategy aimed at general and new customers. Second, when an offline channel company establishes an internet shopping mall on an online channel, it is highly likely that the preference and subjective evaluation of the present customers will influence the online channel. This applies not only to the special case of an expansion from an offline intermediary channel to an online one, but also to an online channel acting as an expansion of the business model of a conventional manufacturing or service company: both cases are vertical integrations of marketing channels in an expansion of the distribution channel. My theory applies to a wide range of contexts. Third and finally, any business strategy can grasp the meaning of 'channel expansion. Fundamentally, it is an expansion of the sales activity channel and marketing activity. However, it is also a way of enhancing marketing and sales competitiveness through an expansion to an online or offline channel. The expansion of an offline company to an online channel could be seen not as improvement but as an innovation of the business process by which two goals are achieved with one technique. The former is expected to increase the sales of the offline company, and the latter is also expected to increase sales while also contributing to cost reduction.

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Adaptive Power Control Schemes for Interference Mitigation in LTE Femtocell Networks (LTE 기반 펨토셀 네트워크에서 간섭 완화를 위한 적응적 전력 제어 기법)

  • Lee, Sang-Joon;Kim, Seung-Yeon;Lee, Hyong-Woo;Ryu, Seung-Wan;Cho, Choong-Ho
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.37 no.8A
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    • pp.648-660
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    • 2012
  • The low-power, low-cost femtocell network has been proposed not only to alleviate traffic load to the macro base station (eNB) but also to cover the indoor coverage hole problem. However, in the dense femtocell environment where many femtocells are deployed to cover the whole large office building, performance of such femtocell environment can be deteriorated due to severe co-channel interference problem between the eNB and femtocells and among neighboring femtocells. In particular, a macro UE(mUE) located within femtocell coverage may experience severe co-channel interference from surrounding femtocells. Therefore, In this paper, we propose a novel power control schemes to mitigate interference to a mUE under such dense LTE femtocell environment. With proposed femtocell power control schemes, performance of the mUE can be greatly improved in terms of the outage probability and the SINR while maintaining satisfying femtocell performance. Simulation based performance study shows that the proposed power control scheme is able to enhance mUE performance more than 30% than the conventional dense femtocell in terms of the two performance metrics.

PSS Movement Prediction Algorithm for Seamless hando (휴대인터넷에서 seamless handover를 위한 단말 이동 예측 알고리즘)

  • Lee, Ho-Jeong;Yun, Chan-Young;Oh, Young-Hwan
    • Journal of the Institute of Electronics Engineers of Korea TC
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    • v.43 no.12 s.354
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    • pp.53-60
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    • 2006
  • Handover of WiBro is based on 802.16e hard handover scheme. When PSS is handover, it is handover that confirm neighbor's cell condition and RAS ID in neighbor advertisement message. Serving RAS transmits HO-notification message to neighbor RAS. Transmiting HO-notification message to neighbor RAS, it occurs many signaling traffics. Also, When WiBro is handover, It occurs many packet loss. Therefore, user suffer service degradation. LPM handover is supporting seamless handover because it buffers data packets during handover. So It is proposed scheme that predicts is LPM handover and reserves target RAS with pre-authentication. These schemes occur many signaling traffics. In this paper, we propose PSS Movement Prediction to solve signaling traffic. Target RAS is decided by old data in history cache. When serving RAS receives HO-notification-RSP message to target RAS, target RAS inform to crossover node. And crossover node bicast data packet. If handover is over, target RAS forward data packet. Therefore, It reduces signaling traffics but increase handover success rate. When history cache success, It decrease about 48% total traffic. But When history cache fails, It increase about 6% total traffic