• The Journal of Asian Finance, Economics and Business
• /
• 제7권2호
• /
• pp.237-247
• /
• 2020

This study explored the impact of interactional justice on supply-chain collaboration and sustainable supply-chain performance. Accordingly, it classified interactional justice of supply-chain management (SCM) into interpersonal and informational justice, and empirically classified the effects of these subordinate concepts on supply-chain collaboration and sustainable supply-chain performance. To this end, 700 questionnaires were distributed, and 201 final valid responses were used for the statistical analysis which revealed the significant positive influence of interpersonal justice on informational justice. This indicates that courtesy, respect, and proper words are important in the relationship between buyers and sellers. Both interpersonal and informational justice had a significant positive relationship with supply-chain collaboration. The results suggest that a fair-trade environment should be cultivated to encourage and facilitate seller-buyer collaboration. Lastly, supply-chain collaboration had a positive influence on sustainable supply-chain performance. This implies that if justice is not perceived in the seller-buyer relationship, collaboration can be hindered, which negatively impacts corporate performance. These findings also helped to understand the importance of interactional justice and to propose a new relationship between interpersonal and informational justice.

• 산업경영시스템학회지
• /
• 제35권3호
• /
• pp.87-94
• /
• 2012

This study investigates the relationship among locus of control, organizational justice, and job satisfaction. First, this study examines the conceptual structures of organizational justice through field study. Second, organizational justice influences job satisfaction. Third, locus of control influences organizational justice. Literature review identified four factors of organizational justice - distributive, procedural, interpersonal, and informational justice. These identified determinants are expected to have significant relationships with locus of control and job satisfaction. Questionnaires were distributed to 500 members of a manufacturing companies. Among returned questionnaires, 357 samples were used for empirical study. Structural equation analyses based on PLS (partial least square) method were employed to test the hypotheses and the model. The overall adequacy of fit was found to be acceptable. Confirmatory factor analyses supported a 4-factor structure of organizational justice. Distributive, procedural, interpersonal, and informational justice had significant positive effects on job satisfaction. In addition, the effects of locus of control had significant positive effects on organizational justice factors. The results of this study suggest that interpersonal and informational justice should be regarded as important factors of organizational justice to analyze the relationships between locus of control and job satisfaction as well as the relationships among the justice constructs.

• 경영과정보연구
• /
• 제31권1호
• /
• pp.205-219
• /
• 2012

본 연구에서는 스마트폰 애플리케이션 사용자들이 서비스를 사용 후 실패한 경험을 통해 서비스 실패 요인 및 서비스 회복 전략을 파악하고자 하였다. 본 연구에서는 공정성이론을 이용하여 신뢰에 어떠한 영향을 주는지를 파악하였고, 이러한 신뢰 요인이 애플리케이션 서비스에 어떻게 영향을 주는지 파악하였다. 이를 위해, 본 연구자는 시나리오 기법을 통해 애플리케이션의 실패에 대한 경험을 확보하고자 하였다. 시나리오는 총 16개의 시나리오로 구성되었으며 각 사례별로 설문을 진행하였다. 연구결과, 공정성이론에서 사용되었던 상호작용적 공정성 요인 및 보상적 공정성 요인은 신뢰에 긍정적으로 영향을 주는 반면, 절차적 공정성 요인은 신뢰에 영향을 주지 않는 것으로 나타났다. 또한, 회복된 신뢰는 서비스 품질에 긍정적으로 영향을 주는 것으로 나타났다.

• 디지털산업정보학회논문지
• /
• 제15권3호
• /
• pp.225-239
• /
• 2019

Together with the emergence of Information and Communications Technology(ICT) and 4th Industrial Revolution, digital content is arising as a front-runner in the knowledge society. 21 century opened up an era of digital and cultural content, which is the industry to generating added values from future industries. This study aims to empirically examine the casual relation between three factors from Organizational Justice Theory Distributive, Procedural, Interactional Justices, and turnover intention through Organizational Immersion. A sample group for the analysis was employees at small/medium-sized digital content businesses with less than 60 workers. 200 questionnaires were distributed to the group for a week from July 22 to 28, 2019. 154 responses were collected and analyzed in this study, after eliminating 4 poor responses. The result of the study on Organizational Justice at digital content businesses showed that, first, Distributive Justice of the employees showed a positive influence on Organizational Immersion. Second, the employees' Procedural Justice showed a positive influence on Organizational Immersion. Third, the employee' Interactional Justice showed a positive influence on Organizational Immersion. Fourth, the employees' Organizational Immersion showed a positive influence on their turnover intention.

• 한국산학기술학회논문지
• /
• 제17권6호
• /
• pp.577-587
• /
• 2016

본 연구의 목적은 중소건설업의 원청기업이 하청기업을 선정하는 과정에서 나타나는 거래 현상을 구체화 시켜 양 기업 간의 거래에서 나타나는 공정성과 파트너십의 관계, 거래 공정성과 프로젝트 성과의 관계, 그리고 파트너십과 프로젝트성과의 관계를 확인하는 것이다. 분석을 위해 원도급자와 하도급자 각각 집단에 설문조사를 실시하였으며, 빈도 분석, t-검증, 피어슨의 상관관계 분석, 회귀 분석, 3단계 매개 효과 검증 등을 수행하였다. 분석 결과, 거래 공정성은 파트너십에 양의 영향을 미쳤으며, 상호공정성과 절차공정성이 프로젝트 성과에 유의한 영향을 미쳤다. 또한 파트너십의 세부 요인 중 상호 신뢰만이 프로젝트 성과를 높여주는 것으로 나타났으며, 거래 공정성이 파트너십을 통하여 프로젝트 성과에 양의 영향을 미치는 것으로 나타났다. 중소건설업을 대상으로 한 기존 연구들은 중소건설업의 문제점을 확인하고 경쟁력 제고에 대한 연구들이 주축을 이루었다. 그러나 본 연구에서는 중소건설업이 처한 환경을 보다 면밀히 검토하여 원청기업과 하청기업간의 거래관계에서 공정성이 양 기업 간의 파트너십과 거래의 결과로 나타나는 성과에 대하여 실증적으로 분석하였고, 이러한 점에서 의의가 있다.

• 유통과학연구
• /
• 제16권12호
• /
• pp.105-113
• /
• 2018

Purpose - This research is intended to suggest ways to enhance customers' satisfaction with service recovery. For this purpose, this study investigated the relationships among perceived justice (distributive, procedural, interactional justice) of service recovery efforts, perceived authenticity of service recovery efforts, the intention to follow advice, and the satisfaction with service recovery. Research design, data, and methodology - This research developed a structural equation model in which the perceived justice (distributive, procedural, interactional justice) and the perceived authenticity are predictors, the satisfaction with service recovery is a dependent variable, and the intention to follow advice is a moderator between the perceived justice (distributive, procedural, interactional justice) and the satisfaction with service recovery. Data were collected from visitors of fast food restaurants in Seoul, Gyeonggi province, and Kangwon province. A total of 330 questionnaires were distributed and 295 responses were collected indicating a response rate of 89.3%. After deleting data having missing value, 288 samples were used for analysis. SPSS 21.0 and AMOS 21.0 were used to test the reliability, validity, model fit, and hypotheses. Results - Empirical results showed that perceived justice, perceived distributive justice, and perceived authenticity had a positive influence on the satisfaction with service recovery. These results indicated that the more highly customers perceived the justice, distributive justice and the authenticity of service recovery efforts, the more they were satisfied with service recovery. And these influences were moderated by the intention to follow advice. Specifically, influences of the perceived justice, the perceived distributive justice, and the perceived authenticity on the satisfaction with service recovery were bigger for people with high intention to follow advice than people with low intention to follow advice. Conclusions - This research contributed to the service recovery literature by showing how perceived justice (distributive, procedural, interactional justice) and perceived authenticity influence satisfaction with service recovery. Moreover, current study introduced the intention to follow advice as moderator of this influence and revealed the moderation role of the intention to follow advice between the perceived justice (distributive, procedural, interactional justice) and the satisfaction with service recovery. Managerially, these results suggested retailing companies some ways to recover from service failure.

• 보건의료산업학회지
• /
• 제12권1호
• /
• pp.13-22
• /
• 2018

Objectives : This study examines the voluntary participation of the members of an organization who maintain cordial and friendly relationships with their colleagues, so that the human resources department within a hospital can be used efficiently. Methods : A total of 600 copies of the questionnaire were distributed, and 524 copies were returned (88%). Of these, 518 copies were used to verify statistic results using IBM SPSS and AMOS Ver. 22.0, including factor analysis, path analysis, mediating effects, and moderating effects. Results : The effect of organizational trust on organizational citizenship behavior has shown that OCBI (Interpersonal) is highly affected at large hospitals. However, the effect of organizational trust on OCBO (Organizational) is highly affected at small hospitals. Conclusions : The results of a gap analysis indicated that among the different aspects of organizational justice, distributive justice and interactional justice have a positive effect on organizational trust in small hospitals. The results also revealed that organizational trust and organizational citizenship behavior in small hospitals are more strongly affected than they are in large hospitals. As a result, job efficiency is improved in smaller hospitals.

• 대한가정학회지
• /
• 제43권3호
• /
• pp.147-159
• /
• 2005

The purpose of this study was to analyze the effect of justice (distributive, interactional, and procedural) perception of e-service recovery in restaurant businesses on e-service recovery satisfaction, negative word of mouth, trust, and commitment. We designed a quasi-experimental study using eight different scenarios of justice application. One of the eight scenarios was distributed to each respondent to read, and the respondent then answered regarding feelings and subsequent action. Data analysis was based on 232 usable responses. The results imply that interactional justice is more important than other forms of justices in e-service recovery of restaurant businesses, indicating that restaurants must approve the service failure, make an apology to the customer, and maintain a courteous attitude at all times. In addison, the restaurant has to consider an e-service recovery program as a long-term strategy because the effect of e-service recovery in restaurant businesses grows slowly and takes time-consuming effort.

• 한국조리학회지
• /
• 제15권4호
• /
• pp.273-285
• /
• 2009

서비스 과정과 결과 실패를 통한 회복 공정성이 고객-브랜드 관계의 질에 어떠한 영향을 미치는가를 연구하고자 선행 연구를 기초로 새로운 연구모형을 설계하여 연구가설을 도출하였다. 가설 검증을 위하여 외식업체의 서비스 실패를 경험한 고객을 대상으로 예비설문조사를 통하여 수정보완한 후 본 조사를 실시하였으며, 2009년 한국외식정보(주)의 자료를 근거로 한식 프랜차이즈 업체 부문 매출액 기준 5위권 내의 브랜드를 선정하였다. 조사대상자는 최근 6개월간 서비스 실패를 경험한 수도권의 일반인을 대상으로 500부의 설문지를 배포하여 391부의 설문지가 분석에 사용되었으며, 본 연구에서 사용된 분석방법은 SPSS for WIN 12.0 프로그램을 활용하여 기술통계 분석, 신뢰도분석, 탐색적 요인분석과 회귀분석을 실시하였다. 분석결과, 서비스의 과정 실패인 서비스 부족 요인에서는 절차적 공정성과 분배적 공정성에 영향을 미친다는 것을 확인하였다. 결과 실패인 위생 부족 요인은 절차적 공정성과 분배적 공정성에 영향을 미친다는 것을 확인하였으며, 제품요인은 분배적 공정성에 영향을 미친다는 것을 확인하였다. 회복 공정성과 고객-브랜드 관계의 질의 영향관계에서는 절차적 공정성과 분배적 공정성이 상호의존에 영향을 미친다는 것과 절차적 공정성이 친밀감에 영향을 미친다는 것을 확인하였다.

• 한국IT서비스학회지
• /
• 제13권1호
• /
• pp.161-179
• /
• 2014

Added value of music industry in Korea is not distributed and calculated properly, and this obstacle brings various problems in a creative environment. Meanwhile, a new business model such as Open Collaboration, Crowdsourcing and platform that makes decisions and innovation from external resources has been appeared in commercial area. This new model like a composer delivers to consumers directly through Youtube.com, and multi collaboration is applied to the music industry, and it enables a new type of mechanism for creation, distribution, division, and calculation of music. However there are not enough empirical study of the music market because existing relative researches has been centered around fundamental concepts and application methodologies. This research defines Open Collaboration Platform in the music industry, and studies affecting factors of Participation Intention for example Justice, Information System Quality and Perceived Value. For a survey we apply PLS(Partial Least Square) to analyse Equity, Information System Quality and structural equation between Perceived Value and Participation Intention. Analysis results show Distributive Justice and Procedural Justice affects Platform Trust, and Service Quality, Economical Value and Emotional Value affects Platform Usefulness. Also Platform Trust and Platform Usefulness affects Platform Participation Intention. We discussed academic and practical implication based on research results.