• Journal of Industrial Convergence
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• v.4 no.1
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• pp.109-132
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• 2006

The purpose of this paper is to examine the relationships among service quality, corporate image, and customer satisfaction of a financial institution in J city of Gyeongnam. The results show as follows. First, service quality affects positively corporate image. Second, service quality affects positively customer satisfaction. Third, corporate image affects positively customer satisfaction. Specifically, among the dimensions of service quality, the most significant predictor of corporate image is responsiveness, while the most significant predictor of customer satisfaction is tangibles. Further discussion and managerial implications can be drawn from these findings.

• The Journal of Society for e-Business Studies
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• v.16 no.4
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• pp.257-281
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• 2011

The purpose of this study is to examine the effect of social anonymity on community quality and find out mediating factors that affect the relationship between social anonymity and community quality in online community sites. This study focuses on the factors such as self expression, self control, and community ties to investigate their mediating roles on the relationship between social anonymity and community quality. Also, discussion quality and information quality are used to measure online community quality. The results of this study show that social anonymity is directly related to discussion quality but not related to information quality. As for the mediating effects, self expression, self control and community ties are all shown to have strong mediating effects on the social anonymity and community quality relationship.

• Journal of Korean Society for Quality Management
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• v.15 no.1
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• pp.68-75
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• 1987

A rectifying inspection plan is considered for the case of destructive testing. Screening inspection for rejected lots is performed by some nondestructive testing which is prone to misclassification errors. Apparent defectives found in the screening process is replaced with apparent good items. The plan provides LTPD protection on each individual lot while the sum of the cost of testing and the cost due to producer's risk at process average quality is minimized. A brief discussion on average outgoing quality is also given.

• International Journal of Quality Innovation
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• v.9 no.1
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• pp.55-67
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• 2008

Following this introduction, this paper presents two conceptual and theoretical analyses-(i) CSR and its relation to profit and charity (ii) CSR as part of a service business model. The paper then illustrates these concepts using a comparative study of four service firms, with particular emphasis on their different CSR activities and how these affect the mission of each company. All four of the service companies are global actors with strong Service Brands (Edvardsson, Enquist and Hay, 2006) and a leading position in using CSR as a driving force for doing business: IKEA, Starbucks, H&M and the Body Shop. The paper then draws together the conceptual analysis and the case studies in a discussion of how CSR can be a proactive driver in the service business. Because of the limit space for a QMOD paper the focus is on the conceptual and theoretical analysis part and the empirical part and discussion/conclusion has to be further developed.

• KOREAN JOURNAL OF CROP SCIENCE
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• v.47
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• pp.186-199
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• 2002

This is a brief review and discussion for present status and prospects of quality evaluation in medicinal plants as oriental medicine materials (OMM). Quality in medicinal plants could be defined as the combination of origin, external appearance, effectiveness and safety, and be evaluated by plant taxonomic, morphological, physiochemical and biological methods. For high-quality improvement and standardization of OMM, medicinal plants should be produced through using proper species or good variety and standard cultivation method in suitable cultivation area. Standardizing of quality means to meet with minimum qualifying criteria of OMM in the market while improving of quality to be over standard quality of medicinal piano in production. For making new high quality and standardized products, we need to keep standard field plants, standard OMM, standard plant specimen, and standard compounds. Researchers and administration have to study and propose the quality factors and their evaluating techniques and criteria, so high-quality and standardized produce of medicinal plane could be produced and distributed under the control of the relevant regulations, and would be contributed to increasing of national health.

• Korean Journal of Soil Science and Fertilizer
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• v.37 no.3
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• pp.192-198
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• 2004

The heavy dependence of modern science-based agriculture on chemicals such as fertilizers and pesticides, and heavy machinery gave rise to questions about long-term sustainability of agriculture in relation to degradation of soil quality. The research achievements and trends in developing soil quality indicators were introduced and discussed in this report. Organization for Economic Cooperation and Development (OECD) established 13 agri-environment indicators including soil quality indicator in 1994, collected the soil data and methodologies for development of soil quality indicators in OECD member countries responded to OECD questionnaires and published the OECD reports, Environmental Indicators for Agriculture Volume 1, 2, and 3. Leading countries such as USA, Canada and New Zealand collected national data and evaluated the data in aspect of soil quality. They developed the various methods for selecting a minimum data set (MDS), scoring the soil properties and calculating soil quality index integrating the score of each soil property.

• Korean journal of communication and information
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• v.43
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• pp.81-113
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• 2008

As past paradigm discussion was restricted to the political issues and related antagonistic ideologies, there are desires to reignite discussion from the concrete theological practices and differences in methodological variations. Interactive Study does not require mere antithesis phase but requires interactive study creation as phase itself. The purpose of this study is to analyze quality methodology cases, and to provide basic data for the application of the methodology. For this purpose, current Journalism and Mass communication discussions will be examined and characteristics of quality study and traditional methodology types will be scrutinized. In further, researches in the scientific journals of Korean Association for Communication and Information Studies will be analyzed to point out trend of quality methodology. The scope of analysis includes theological background and methodology, sampling method, data collecting method, reliability analysis. Appliance of quality research method requires more rigid and detailed methodological discussions and applications.

• Proceedings of the Korean Society for Quality Management Conference
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• 1998.11a
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• pp.435-449
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• 1998

Continuous quality improvement (CQI) has been promoting progresses of the social, and which is being studied and applied in much more widespread area at present. This paper systematically studies and reports research results of continuous quality improvement, involved in several key viewpoints of CQI such as the background of management and engineering philosophy on CQI, the objectives of CQI, the ways to implement CQI, the objects of CQI based on process. In terms of management methodology, the results of discussion on Benchmarking & CQI, standardization management and its certification & CQI, TQM pyramid & CQI and self-assessment & CQI etc. are reported. In quality engineering field, CQI culture of variation reduction is presented. Actually this paper is a comprehensive research project report of 'Continuous Quality Improvement System', supported jointly by NSFC and KOSEF.

• International Journal of Quality Innovation
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• v.4 no.1
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• pp.1-19
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• 2003

This paper describes the origins, evolution of Quality Function Deployment and its transfer to the West. Following a comprehensive review of the literature and how QFD has been defined, and applied, the paper analyses the critical factors which impinge on QFD implementation success. A discussion which covers the enabling criteria found to be inherent in Japanese applications is contrasted with the Western approaches documented hitherto. In particular the Company Wide Quality Control (CWQC) approach in Japan versus the emerging concept of Total Quality Management and their impact on QFD implementation. A critical analysis of the main differences isolated from the review of the literature and which characterise the Japanese method of QFD implementation which is leading, and The Western approaches which appear to be lagging is included in the paper, together with some useful conclusions:

• Journal of the East Asian Society of Dietary Life
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• v.20 no.1
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• pp.138-148
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• 2010

This study was conducted to delineate the dimensions of delivery service quality and to investigate the causal relationships between dimensions of delivery service quality and overall customer satisfaction toward delivery service among chicken outlets. To accomplish this, 235 persons who have experienced the chicken delivery service in Seoul were surveyed. The results revealed that the service quality consisted of six factors, employee service, menu quality, extra service, other menu service, menu development, and payment. In addition, menu quality and menu development factors had a positive(+) effect on customer satisfaction. Moreover, statistical differences between some delivery service quality factors and demographic variables and between usage characteristics and demographic variables were identified. Finally, a discussion of theoretical and managerial implications and future research areas is provided.