• 한국프랜차이즈경영연구
• /
• 제12권1호
• /
• pp.21-34
• /
• 2021

Purpose: This study examines the structural relationship between perceived quality, relationship quality, and revisit intention in the context of coffee shop. In this model, perceived quality consists of product, service, and experience quality, and relationship quality consists of satisfaction, trust, and commitment, and performance consists of revisit intention. More specially, this study identifies whether perceived quality plays a mediating role in the relationship between perceived quality and relationship quality and the direct/indirect effects of perceive quality on intention to revisit. Research design, data and methodology: The survey was conducted from September 1 to 30, 2019. The data were collected from 320 respondents and analyzed using structural equation modeling (SEM) with AMOS program. Results: The findings are as follows. First, quality perception of coffee specialty stores had a statistically positive effect on relationship quality, indicating supports H1. Therefore, customers can know that they are aware of the quality of coffee specialty stores, including quality of service and experience as well as products, and that they form relationship quality with coffee specialty stores. Second, relationship quality between coffee shops and customers had a significant positive effect on performance. Thus, H2 was supported. The results show that if the coffee shop does not consider relationship quality as important, customer loyalty decreases, the number of customers decreases, and the number of customers who switch to another coffee shop increases, which can lead to a threat to the coffee shop. Third, in the case of hypothesis H3, it was found that there was a partial mediating effect of satisfaction and trust between quality perception and reuse intention of coffee specialty stores, so hypothesis H3 was partially supported. As commitment appears to have no mediating effect, it can be said that customers who use coffee shops are not only difficult to maintain as regular customers of a particular coffee shop, but also have ample room to move to other coffee shops. Conclusions: Although many scholars point out the importance of service quality, few studies were conducted in the context of the Korean food service industry (including coffee shops). From this perspective, this study tested several hypotheses that the quality (product, service, experience) perceived by customers can have a positive effect on relationship quality and performance (re-visit intention), either directly or indirectly. The findings of this study demonstrate that if the manager of a coffee shop understands the characteristics of quality perceived by customers and the role of relationship quality, the effect of quality perceptions on customers can be maximized in order to maintain the relationship with customers.

• 산경연구논집
• /
• 제12권6호
• /
• pp.57-74
• /
• 2021

Purpose: Before COVID-19 pandemic, Chinese mid/low-priced hotel industry has been steadily growing in recent years, and internal and external competition has been intensifying. Under these circumstances, this study started with a strategic objective to increase the quality of service, thus enabling customer satisfaction and revisit intention. For enhancing the competitiveness of Chinese mid/low-priced hotel business, we plan to establish a model using SERVQUAL, O2O platform, and identify their relationship through empirical analyses. Research design, data and methodology: Through the consideration of the existing literature, this study intended to identify the characteristics of service quality in Chinese mid/low-priced hotels and to consider their impact on customer satisfaction and revisit intention. We also wanted to examine the moderating effect of the O2O platform between the characteristics of service quality and customer satisfaction. A survey was carried out on customers using mid/low-priced hotels in China and empirical analyses were conducted using regression analyses. Results: First, in the hypothesis of service qualities' effects on customer satisfaction were identified with significant positive effects. Second, in the hypothesis of service qualities' effects on revisit intention, "tangibles, reliability, and empathy" have shown significant positive. Third, in the verification of the moderating effect of the O2O platform, there were "positive partial moderating effects" between service qualities and customer satisfaction. Finally, the effect of customer satisfaction on revisit intention was positive significant. Conclusions: In order to satisfy their customers, improvements in service quality should be made first. In addition, customer satisfaction had a positive impact on revisit intention. In order to revitalize Chinese mid/low-priced hotels, differentiation strategy is also needed for specialized customers such as college students, and basically, efforts should be made to optimize the O2O platform. O2O platforms should establish optimal platform construction strategies based on the customer's perspective. After all, in the case of Chinese mid/low-priced hotels, it is necessary to strengthen the construction of the latest hardware infrastructure and O2O platform of software infrastructure, and to improve customers' advanced online and offline experiences. Finally, regarding the hypothesis that was rejected among service qualities' characteristics, we tried to discuss the reason and find the implications of these.

• 한국교육학연구
• /
• 제23권1호
• /
• pp.183-204
• /
• 2017

스마트 기술의 발달과 다양한 스마트 매체의 등장은 개인의 학습 환경과 학교교육 현장에 획기적인 변화를 가져왔다. 이에 정부는 학습 환경의 변화에 발맞추어, 2011년 스마트교육 추진 전략을 발표했고, 스마트교육이라는 용어를 공식적으로 등장시켰다. 이후 정부를 중심으로 스마트교육을 학교 현장에 도입하고자 다양한 정책이 실행되어 왔으며, 스마트교육에 관한 연구도 활발히 진행되어 왔다. 그러나 스마트교육이라는 개념이 등장한지 6여 년이 지난 지금까지도 스마트교육은 정체성에 대한 혼란을 안고 있으며, 스마트교육에 대한 명확한 이해가 부재한 상황에서 기술적 측면을 중심으로 정책이 추진되면서 일선현장의 교사들은 스마트교육을 단순히 스마트 기기를 활용한 수업으로 이해하고 있는 경우가 많으며, 이로 인해 스마트교육은 단순히 스마트 기기를 활용한 수업으로 자리잡아가고 있는 실정이다. 본 연구는 스마트교육의 이론적 기틀 마련을 위해 선행연구 분석을 토대로 스마트교육의 속성을 정의하였으며, 스마트교육 연구 가운데 실증 및 사례 연구를 검토 분석하여 실제 교육현장에서 스마트교육이 어떤 속성들을 중심으로 구현되고 있는지를 살펴보았다. 선행연구 분석 결과 도출된 스마트교육의 속성은 정보통신기술(T), 열린 학습 환경(E), 자기주도 학습(S), 맞춤형 학습(C), 소셜 러닝(SL)의 5가지로 나타났다. 실증 및 사례연구를 토대로 분석한 결과, 실제 교육현장에서 구현되고 있는 스마트교육의 속성은 정보통신기술을 기반으로 한 스마트기기 및 매체의 활용을 중심으로 나타났으며, 자기주도 학습, 맞춤형 학습은 스마트교육 환경에서 적절히 활용되지 못하고 있었다. 추후 연구를 통해 스마트교육이 가지고 있는 특성을 교육 현장에서 제대로 활용하여 교육적 효과를 제고하기 위한 연구가 필요하다는 시사점을 도출하였다.

• 한국산림과학회지
• /
• 제110권1호
• /
• pp.91-105
• /
• 2021

본 연구는 백두대간 마루금 선자령순환등산로 4.3 km에서 정성적으로 평가되는 훼손등급을 적용하여 숲길훼손이 발생된 구역의 구체적인 데이터와 조사방법을 제시하고, 조사항목간의 관계를 구명하고자 수행되었다. 그 결과, 선자령순환등산로의 평균 노폭(1.7 m)과 나지폭(1.4 m)은 지금까지 보고된 연구에 비해 매우 넓은 것으로 나타났으며, 훼손비율 또한 높은 것으로 확인되었다. 정성적인 기준으로 평가된 훼손등급에 대해 다음과 같이 구체적인 데이터를 확보할 수 있었다. 훼손등급 강의 경사도는 20.1%, 침식깊이는 평균 13.3 cm, 중앙 16.1 cm, 침식량 16.2 ㎠로 나타났으며 토양경도는 평균 12.3 kg/㎠(20.1 mm), 최대 39.3 kg/㎠(29.6 mm)로 나타났다. 훼손등급과 경사도는 양의 상관관계를 보였고, 능선보다 산복에서 평균과 중앙의 토양침식깊이가 깊어지는 것으로 나타났다. 그리고 토양경도는 횡단 측정위치와 방법에서 유의적인 차이가 있는 것으로 나타났다. 따라서 선자령순환등산로는 경사도가 20% 이상인 구간에서 훼손이 발생함에 따라 지속 가능한 이용을 위해서는 고정조사점에서의 지속적인 모니터링이 필요하다. 또한, 숲길설계와 관리에는 경사도가 우선적으로 고려되어야 한다.

• 해양환경안전학회지
• /
• 제27권4호
• /
• pp.529-537
• /
• 2021

LNG 운반선은 선체와 화물창이 일체형인 멤브레인 타입을 적용한 대형선을 중심으로 건조되어 왔으나, 최근 친환경 연료인 LNG의 수요 증가 및 LNG 벙커링 인프라 확대로, 중소형 운반선에 대한 관심이 증가하고 있다. 본 연구에서는 중소형 LNG 운반선에 IMO B 형식 탱크를 적용하고 설계의 안정성 및 적합성을 검증하는 것을 목표로 하였고, B 형식 탱크를 적용하는 경우 필수적으로 수반되는 파괴역학 기반의 균열 진전 해석 및 가스 누출을 대비하여 설치되는 부분 2차 방벽의 크기의 결정을 위한 내용을 소개하였다. LNG 운반선 적용에 적용되는 국제 규정인 IGC 코드를 이용하여 설계 수명동안 균열 진전 해석에 적용될 응력 분포를 산정하는 방법을 제시하였고, Paris 법칙과 British Standard 7910 (BS 79110) 기반의 균열 진전 해석 프로그램을 개발하여 표면 균열 진전 해석을 수행하였다. 다음으로 2차 방벽의 크기를 결정하기 위하여, 초기 관통 균열의 크기를 가정할 수 있는 방법론을 제시하고, 균열 감지 후 회항 가능 기간인 15일 동안의 관통 균열 진전 해석을 수행하여 국제 규정에서 요구하는 B 형식 화물 탱크의 안정성 및 적합성을 검증하였다. 더 정확한 피로 균열 진전 해석을 위하여 코드 기반에 더하여 직접 해석을 통한 해석 절차 개발 및 검증이 필요할 것으로 사료된다.

• 한국BIM학회 논문집
• /
• 제10권1호
• /
• pp.9-22
• /
• 2020

Recently, BIM has been extended to infrastructures such as roads and bridges, and the demand for BIM standard development for ports is increasing internationally. Due to the low level of utilization of classification system and drawing standards compared to other infrastructures, and the closed nature of national security facilities, ports have insufficient level of connection and sharing environment among external systems or users. In addition, since the standardization of data for port facilities is not made, it is still necessary to establish an independent DB for each system and to ensure interoperability of data between these systems since it does not have a shared environment among similar data. Therefore, the purpose of this study is to develop and verify IFC, the international standard for BIM, in order to cope with the BIM environment and to be commonly used in the design, construction, and maintenance of port facilities. To this end, we build a standard schema with port-specific Express Notation according to buildingSMART International's standard development methodology. First, domestic and international reference model standards were analyzed to derive components such as space and facilities of port facilities. Based on this, the components of the port facility were derived through the codification, categorization, and normalization process developed by the research team. This was extended based on the port BIM object classification system developed by the research team. Normalization results were verified by designers and associations. Then, IFC schema construction was based on Express-G data modeling based on IFC 4 * 2 Candidate, which is a bridge candidate standard based on IFC4 (ISO16739), and IFC 4 * 3 Draft, which is developed by buildingSMART International. The final schema was validated using the commercialized validation tool. In addition, in order to verify the structural verification of the port IFC schema, the transformation process was verified by converting the caisson model into a Part21 file. In the future, this result will not only be used as a delivery standard for port BIM products, but will also be applied as a linkage standard between systems and a common data format for port BIM platforms when BIM is used in the maintenance phase. In particular, it is expected to be used as a core standard for data exchange in the port maintenance stage.

• 한국식품위생안전성학회지
• /
• 제35권6호
• /
• pp.607-617
• /
• 2020

인체 바이오모니터링(Human biomonitoring, HBM) 데이터는 뇨와 혈액 등 생체지표으로부터 환경유해물질의 측정을 통해 획득되며, 다양한 노출원과 경로로부터 노출되는 유해물질의 인체노출수준 및 건강영향과의 상관성을 파악하기 위해 매우 중요하다. 국내의 경우 식품의약품안전처를 비롯한 국가기관의 다양한 HBM 프로그램을 통하여 HBM 데이터가 생산되고 있다. 그러나, 목적, 시기, 연구자 및 측정 장비의 차이에 의하여 서로 다른 형식에 따라 생산되다 보니, 데이터의 호환성의 문제로 인하여 특정 HBM 데이터를 신속하게 조회해야 하거나 인구집단별 시간적 추이분석 내지는 다른 국가의 자료와 비교에 난점을 가지고 있다. 따라서, 본 연구에서는 HBM 데이터를 체계적으로 데이터베이스(Database, DB)화하고 활용성을 증진하게 시킬 목적으로 지식 모델링을 실시하였다. 지식 모델링은 HBM 데이터의 생산되는 변수들을 그룹화하고 관계를 분석하여 2차원 구조의 개체 및 집합론에 기초한 방법론인 관계형 데이터 모델링 기법을 활용하여 실시하였다. 지식모델은 조사대상자를 인구집단으로 중심으로 설문자료, 측정자료, 노출 평가자료 개체로 구성하고 그 안에 속성들을 정의하고, 개체간에 관계를 설정하는 방식으로 구성하였다. 또한, 도출된 지식 모델을 기반으로 식품의약품안전처에서 2006년-2018년까지 수행한 HBM의 원시데이터를 수집, 정제 및 정규화하여 통합 DB를 구축하였다. 이와 같이 통합된 HBM-DB는 개별 자료원 내지는 특정 자료원들을 선택하여 기간별 농도 수준에 대한 통계분석은 물론, 다양한 검색조건을 통하여 데이터 추출을 할 수 있는 구조로 구축하였다. 본 HBM-DB는 관계형 DB모델로 구축되어 지속적인 대용량 DB 축적이나 HBM 데이터 해석을 위한 도구로써 효율적으로 수행할 수 있을 것으로 생각된다.

• 한국습지학회지
• /
• 제23권1호
• /
• pp.14-26
• /
• 2021

최근 기후변화에 기인한 기상변동성 증가에 따라 지역에 적합한 가뭄 감시 및 전망에 대한 필요성이 높아지고 있다. 특히, 경상북도 김천시의 경우 기후변화로 인해 가뭄 발생빈도 및 심도가 증가하고 있어 상습적인 가뭄피해를 겪고 있다. 이러한 이유로 용수구역 기반의 소구역에 대해 가뭄 특성을 분석하고 기후변화를 고려한 기준갈수량 산정이 필요하다. 본 연구에서는 김천시의 급수체계 및 지역 특성이 반영된 8개 지구에 대해 다양한 기후변화 시나리오에 따른 기상학적 가뭄 및 수문학적 가뭄 전망을 수행하였다. 또한, 유출량 및 갈수량을 활용하여 가까운 미래에 대한 갈수빈도해석을 수행하였다. 그 결과, 기상학적 가뭄은 S0(1974~2019) 기간에서 가뭄발생빈도, 지속기간 및 심도가 크게 나타났으며, 수문학적 가뭄은 RCP 4.5의 경우 대부분 S2(2041~2070) 기간에서, RCP 8.5의 경우 S3(2071~2099) 기간에서 위험한 것으로 나타났다. 또한 갈수빈도해석을 통해 미래 유출량은 증가하지만 가뭄의 강도 및 빈도가 더욱 증가한다는 것을 확인하였다. 본 연구방법 및 결과는 지방자치단체 가뭄 대책 및 수자원 시설물에 관한 기준 등에 활용될 수 있다.

• 아태비즈니스연구
• /
• 제12권1호
• /
• pp.135-149
• /
• 2021

Purpose - I analyzes risk-to-performance evaluated in the market using data from sale and lease back. Specifically, I analyze from the perspective of financial institutions that purchase sale and lease back based on the cases of investment by ship investment companies and acquisition of ships. Design/methodology/approach - I use 49 sale and lease back data from 2017 to 2019 for empirical analysis. Findings - The main results of this paper are as follows. First, after sale and lease back of domestic ships, the average amount of sales by the leased shipping company is 25.1 billion won, the average amount of investment by the purchased financial institution is 14.6 billion won (60%) and the average length of the ship is nine years. In ship finance, sale and lease back is deemed to be appropriately used as a means of restructuring for a large amount of money. Second, the main risk factor for sale and lease back of domestic ships is credit risk and can be measured in VaR in practice. As a result of the empirical analysis, the average credit risk burden ratio is 9%. As a major risk factor, low creditworthiness of restructuring companies is the key. Third, as a result of measuring the profitability of financial institutions that purchase sale and lease back of domestic ships at a net current price, it has an average value of 300 million won, but the deviation by case is very large. Fourth, the risk adjusted performance of sale and lease back of domestic ships is 0.54 on average compared to the total risk capital, and 0.52 compared to the stock-risk capital, and as with profitability earlier, the deviation of each case is very large and misaligned. In order to boost the sale and lease back market for large and long-term assets, in order to overcome low profitability as a prerequisite for future participation of commercial purchased financial institutions, it is expected that purchase decisions based on expectations versus risk will be necessary. Research implications or Originality - The results of this paper are expected to broaden the understanding of sale and lease back and foster the ability to assess long-term risk and performance. Based on this, it is believed that rapid restructuring of companies through sale and lease back of large amounts of long-term assets will greatly increase the utility of the domestic financial market.

• 한국정보시스템학회지:정보시스템연구
• /
• 제30권1호
• /
• pp.151-177
• /
• 2021

Purpose This paper aims to improve management performance by effectively responding to production needs and reducing inventory through synchronizing production planning and procurement in the aviation industry. In this study, the differences in production planning and execution were first analyzed in terms of demand, supply, inventory, and process using the big data collected from a domestic aircraft manufacturers. This paper analyzed the problems in procurement and inventory management using legacy big data from ERP system in the company. Based on the analysis, we performed a simulation to derive an efficient procurement and inventory management plan. Through analysis and simulation of operational data, we were able to discover procurement and inventory policies to effectively respond to production needs. Design/methodology/approach This is an empirical study to analyze the cause of decrease in inventory turnover and increase in inventory cost due to dis-synchronize between production requirements and procurement. The actual operation data, a total of 21,306,611 transaction data which are 18 months data from January 2019 to June 2020, were extracted from the ERP system. All them are such as basic information on materials, material consumption and movement history, inventory/receipt/shipment status, and production orders. To perform data analysis, it went through three steps. At first, we identified the current states and problems of production process to grasp the situation of what happened, and secondly, analyzed the data to identify expected problems through cross-link analysis between transactions, and finally, defined what to do. Many analysis techniques such as correlation analysis, moving average analysis, and linear regression analysis were applied to predict the status of inventory. A simulation was performed to analyze the appropriate inventory level according to the control of fluctuations in the production planing. In the simulation, we tested four alternatives how to coordinate the synchronization between the procurement plan and the production plan. All the alternatives give us more plausible results than actual operation in the past. Findings Based on the big data extracted from the ERP system, the relationship between the level of delivery and the distribution of fluctuations was analyzed in terms of demand, supply, inventory, and process. As a result of analyzing the inventory turnover rate, the root cause of the inventory increase were identified. In addition, based on the data on delivery and receipt performance, it was possible to accurately analyze how much gap occurs between supply and demand, and to figure out how much this affects the inventory level. Moreover, we were able to obtain the more predictable and insightful results through simulation that organizational performance such as inventory cost and lead time can be improved by synchronizing the production planning and purchase procurement with supply and demand information. The results of big data analysis and simulation gave us more insights in production planning, procurement, and inventory management for smart manufacturing and performance improvement.