• 한국직업건강간호학회지
• /
• 제15권2호
• /
• pp.83-93
• /
• 2006

Purpose: This study purposed on investigating how the emotional labor affects the physical uncomfortable feeling of the workers in the department store. Method: The method of data collection was used of questionnaire for 574 workers of one department store located in Seoul. The period of data collection was done from November 1, 2004 to November 30 for about one month. The working career of the participants was over one month at that department. Result: The degree of emotional labor for participants, men were $3.21{\pm}0.53$ for the total point of 5.0 point, and the degree of the physical uncomfortable feeling was $3.07{\pm}0.48$ for total of 5.0 point. The degree of emotional labor for participants, women were $3.22{\pm}0.42$ for the total point of 5.0 point, and the degree of the physical uncomfortable feeling was $3.13{\pm}0.42$ for total of 5.0 point. In order to analyze the factors that affected the emotional labor and physical uncomfortable feeling, the multi-level reflecting analysis was used. As a result, men were insecurity of job influenced the emotional labor feeling in remarkable degree, women were the responsibility of job influenced the emotional labor. Men were insecurity and responsibility of job influenced physical uncomfortable feeling in remarkable degree, women were responsibility of job and emotional labor influenced the physical uncomfortable feeling in remarkable degree. Conclusion: The results of this study show that various strategies to remove the factors of job insecurity in order to reduce the level of emotional labor of the workers at the department store should be devised. In addition, the special way to minimize the physical insecurity should be contrived and carried out. Since the workers of the department stores had higher emotional labor, the factors of stress need to be analyzed and should be removed.

• 한국직업건강간호학회지
• /
• 제8권2호
• /
• pp.156-161
• /
• 1999

The EMG(Electromyography) analysis was used to identify the fact the degree of inclined step was selected as dependent variable and feet muscle fatigue was selected as a independent variable. In a final result from EMG test. the shift in median frequency (MF) with 20, 25, 30, 35 degree of inclined steps indicated that 30 degree step was identified as most effective for a decrease in feet muscle fatigue. In a department store, 80% of the workers are female standing sales workers. They work at standing on average 10 hours per day. They performed heavy duty jobs such as lifting, lowering. packing and carrying heavy materials. Furthermore, even though they have work shoes, they usually use various kind of high heels. Eventually, this situation develops low-back-pain (LBP) problems for female workers. In conclusion, it is recommended that a particular branch in a department store claimed this step can effectively to circulate blood and significantly decrease feet muscle fatigue in lower extremity.

• 산업공학
• /
• 제24권4호
• /
• pp.387-395
• /
• 2011

This study was aiming to examine work time, frequency, work environment, and postures of retail grocery store workers to evaluate the risk of musculoskeletal disorders. An ergonomic evaluation was conducted using job analysis and posture analysis. The four most time-consuming tasks were inspecting (27.4%), arranging (21.4%), cutting (17.6%), and displaying (15.6%). The height and length of the shelves evaluated in the field was inappropriate for workers. The most common posture was a standing posture with neutral back, and bent head, right upper arm, lower arms, and hands. Finally, this paper concluded that 'arranging,' 'cutting,' and 'displaying' seemed more stressful than other operations. The result of the ergonomic evaluation would contribute to design a better workspace in ergonomics.

• 한국산업보건학회지
• /
• 제29권3호
• /
• pp.420-429
• /
• 2019

Objectives: The purpose of this study was to test the prescribed mediating effect of a sense of job oppression by considering the relationship between emotional labor and work satisfaction. Methods: This study was carried out using the data published in 2016 by the Korea Labor & Society Institute in An Investigation of Quality of Life and the Working Environment in the Service Industry. The data were collected from 638 workers at department stores. Data were analyzed using descriptive statistics, correlation, and multiple regression with Baron and Kenny steps for mediation. Results: After investigating the mediating effect of a sense of job oppression in the relationship between emotional labor and work satisfaction, it was confirmed that the effect was partially meaningful. It was also determined that the greater the intensity of their emotional labor was, the lower was their satisfaction with their working life. Additionally, the workers felt that the greater their sense of job oppression, the lower was their sense of satisfaction with work. Conclusions: In order to increase work satisfaction, it is required for guidelines for reducing job oppression and the intensity of emotional labor to be proposed or established.

• 한국의류산업학회지
• /
• 제13권4호
• /
• pp.538-547
• /
• 2011

The purpose of this study was to examine the evaluations and attitudes of workers in low temperature storages of discount stores toward their uniforms by carrying out a field study and a survey. The effects of evaluation attributes on their attitudes were also investigated. In this study, the reference of the evaluation of uniforms was based on the concepts of serviceability, which implies the fitness for purpose of products and consists of durability, care, comfort and aesthetic appearance. Of 400 questionnaires, 253 of them were used for data analysis. The data were analyzed by descriptives, t-test, factor analysis, reliability test and regression analysis with SPSS 12.0. As a result, it showed that workers have set low values on easy care, physiological comfort, aesthetic appearance and durability among the evaluation attributes. In attitudes toward the uniforms, emotional attitude was negative whereas behavioral attitude positive. It appeared that the evaluation attributes had influence on the attitude toward the uniforms and esthetic appearance among the attributes had the biggest effects on the workers' attitude. In conclusion, it was found that the discount store uniforms should be improved in the aspects of easy care and physiological comfort, and focused on the esthetic appearance for workers' positive attitudes to their uniforms.

• 패션비즈니스
• /
• 제20권6호
• /
• pp.19-31
• /
• 2016

Identifying the factors of emotional experience that arouse emotional responses will contribute to determining the relationship between the visual attributes of a salon and the emotional responses of humans, as well as the relationship between service factors and the emotional response of humans. The aim of this study is to examine the effect of the various e motional responses of customers on store preference and to thereby propose marketing strategies for offering an insightful service. The emotionally expressed vocabulary used by customers during their visit is also explored. 300 customers with previous experience of beauty shop services were surveyed and their responses were analyzed using SPSS 20.0 to define the problems. All the emotional experiences at the beauty salon influence the service satisfaction and re-visitation intention. The results showed that, as the customer's level of satisfaction with a service experience increases, the re-visitation intention increases. Of these results, only the service experience influences the recommendation intention. As the effective delivery of positive emotional services influences customers' revisiting intentions, beauty industry workers should be aware of each phase of the customers' emotions and try to provide customer-oriented services to appease these emotions. In addition, workers should strive to create service systems that induce customers' positive emotional responses rather than to offer merely stereotyped services.

• 한국산업간호협회지
• /
• 제13권1호통권46호
• /
• pp.56-57
• /
• 2006

• 유통과학연구
• /
• 제22권5호
• /
• pp.131-138
• /
• 2024

Purpose: This study aims to fill the existing gap in the existing literature by investigating the mediating effect of psychological empowerment between leadership and motivation for workers at retail stores, and to extend the previous research to determine the preferences of the researchers and practitioners in leadership and employee motivation in retail through a systematic approach. Research design, data and methodology: This study used a systematic approach to the mediation effect of psychological empowerment on the relationship between leadership and employee motivation in retail stores. To ensure completeness, systematization, and transparency, the preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) approach was applied. Results: The research findings (Total Four Mediating Roles) suggest that psychological empowerment may mediate between leadership and employee motivation. These mediation roles (Empowering Leadership Styles, Organizational Culture and Psychological Empowerment, Customer Psychological Empowerment, and High-Performance Work Systems (HPWS) and Psychological Empowerment) will help practitioners comprehend how these empowerment and motivation leadership styles are interconnected in the retail industry. Conclusions: The research results indicate that psychological empowerment is essential for employee motivation in the retail sector. Through this knowledge, retail store managers can implement strategies designed to empower employees and create a motivated workforce, bolstering organizational effectiveness.

• 한국직업건강간호학회지
• /
• 제12권1호
• /
• pp.19-30
• /
• 2003

Increasing occupational cerebrovascular & cardiovascular disease, it becomes the most serious problem in the occupational health management. Hypertension is the most important risk factor of cerebrovascular & cardiovascular disease. Although treatment for hypertension has the priority, hypertension has not been managed systematically at the worksite. The objectives of this study were to investigate the actual situation of its treatment, figure out what factors can affect compliance for hypertension treatment and analyze the relations between compliance and employment status. Subjects were 28 workers who have been diagnosed as hypertension at periodic health examination, 20 workers who have been managed for hypertension at dispensary and 22 workers who were diagnosed during the study periods. The results of the study were as follows; 1. More women have been hired as part time workers and had lower education background and income than the full time workers. 2. Among the factors that have been known to affect the treatment compliance, part time workers had less supports from the company than full time workers. 3. We got the comparison of difference between compliance and variables that the factor grade of cure promotion and average ages are high in high compliance. In conclusion there were not the difference of compliance by employment status. But it was hard to rule out the selection vias because the sample size was so small. So it seems difficult to generalized the conclusion that employment status doesn't affect the treatment compliance.

• 지역사회간호학회지
• /
• 제23권2호
• /
• pp.212-221
• /
• 2012

Purpose: The purpose of this study is to explore violence experienced by workers in the distribution industry. Methods: The research subjects were 236 workers from 2 department stores and 1 large scale discount store located in Daejeon City, Korea. The collected data were analyzed through descriptive statistics, $x^2$-test, and logistic regression analysis. Results: 72.9% of the research subjects experienced verbal violence, and 9.3% of the respondents experienced physical violence during last year. 17.8% of the respondents reported that they had experience of sexual harassment at their workplaces. The variables which affected verbal violence included working departments and stress level, whereas the variable that affected physical violence was educational level of workers. The variables that affected experience of sexual harassment turned out to be gender as well as the duration of work at the current workplaces. Conclusion: The findings from this research revealed that many of the workers engaged in the distribution industry were exposed to workplace violence. For the reduction of risk of workplace violence for these workers, it is required to develop and execute programs including violence related policies and education about workplace violence.