• Title/Summary/Keyword: Degree of User Satisfaction

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A Study on the Estimation of User′s Psychological Carrying Capacity in Mt. Chi-ak National Park Campsite (치악산국립공원 야영장의 이용자의 심리적 수용능력 추정에 관한 연구)

  • 권영선;이경재;송근준
    • Journal of the Korean Institute of Landscape Architecture
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    • v.16 no.1
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    • pp.1-12
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    • 1988
  • ^x This study was executed to measure the user's psychological carrying capacity in the National Park Campsite in the district of Temple Ku- Ryong as a model of analysis, which is made socio - psychological approach. The results are as follows ; 1. Since this Place hart a beautiful scenery and some cultural assets prosperties and lies near the metroplitan area, 67.5% of the user come from the district, such as Seoul, Inchon, Kyong - Ki Do, and the purpose of camping is to appease their stress and to promote friendly relationship one another. 2. Since most of the campers(86%) didn't recognize the injury of the natural environment, the enlightment movement and the public information for the protection of natural environment are urgent. And they thought that the good campsite is located near the stream(43.6%) or a quiet place(33.4%). 3. As the space per a man increase, the degree of their satisfactions showed the tendency to increase. The user's satisfaction were analyzed by three statistic methods, correlation, multiple regression and factor analysis. Affecting factors to the user's psychology by the varimax varimax rotated factor analysis were classified physical arts ecological satisfaction. 4. The carrying capacity of the campsite by the degree of psychological satisfaction of the user was measured. The result was that the proper space for one user campsite was 35m$^2$ 5. The 58% of the informants said that they root disturbed by the overcrowding in the campsite. But most of the users thought that it was not good to control the number of the users. And the 67.3% of the respondents answered that the best method was that we control the number of the users by order of arrival if we have to control it.

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An Empirical Analysis on the UX in VR Application of Artworks: A Case Study on

  • Kang, Jisu;No, Hanna;Rhee, Boa
    • Journal of the Korea Society of Computer and Information
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    • v.26 no.5
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    • pp.31-38
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    • 2021
  • This study empirically investigated the user's experience with based on the Technology Acceptance Model. According to the frequency analysis results, the usability for learning was evaluated relatively higher than that for appreciation from the perspective of perceived usefulness and the technical factors such as graphics and modeling raised the issue for the quality improvement. According to the results of the correlation analysis, the usability for learning correlated with the degree of satisfaction. In addition, all detailed factors of perceived ease of use positively influenced on the degree of satisfaction and the impact of the environmental factor on the degree of satisfaction was greatest. The degree of satisfaction with the VR application significantly correlated with the degree of immersion and behavioral intention to the VR application. Therefore, this study proved the suitability for the Technology Acceptance Model as a tool for evaluating a VR application.

An Analysis on Satisfaction of Users to Institutional Household Management -A Comparison with Users to Noninstitutional Household Management- (공공가정경영에 대한 이용자의 만족도 조사 연구 -비공공가정 이용자와의 비교를 중심으로-)

  • 송혜림
    • Korean Journal of Human Ecology
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    • v.4 no.2
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    • pp.1-14
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    • 2001
  • This study focused on the satisfaction of user to institutional household management. In this study the institutional household management system was consisted in leadership management, marketing management, production management, personal management, material management and financial management. The purposeful questionair was developed for this 6 categories of institutional management system and the findings of users' satisfaction in these areas were analized. The findings were compared with the satisfaction of users to noninstitutional household management. The degree of satisfaction of users with leadership management, Production management. marketing management and financial management in institutional household was higher than those in noninstitutional household.

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The Relationships between Information Systems Implementation Performance and User Attitude, User Education and Training - Focused on Corporation D - (사용자 태도 및 교육훈련과 정보시스템 실행 성과간의 관계 - D사를 중심으로 -)

  • Lee, Jong-Koo;Lee, Dong-Man;Chang, Myung-Hee
    • Journal of the Korean Association of Geographic Information Studies
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    • v.1 no.1
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    • pp.70-85
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    • 1998
  • This study intends to identify the effects of user attitude, user education & training on the information systems implementation performance. In order to obtain data, survey questionnaires were distributed to the users of 'D' company, the major findings can be summarized as follows. First, it's suggested from the analyses that user attitude and user education & training independently have statistically significant effects on information systems implementation performance. Second, it's revealed that even though the interaction effects by both user attitude and user education & training have positive effects on the level of usage, but have no statistically significant effects on satisfaction level. Based on these results, it's recommended to convert user attitude favorably toward user environment and to increase the level of user education & training, in order to promote information systems implementation performance. Especially, differentiated user education & training are highly recommended.

User's Satisfaction with Universal Design in Local Government's Public Service Center - Focusing on Public Service Centers in Gwangju Metropolitan City - (지방자치단체 민원실의 유니버설디자인에 대한 이용자 만족도 조사연구 - 광주광역시 구청사를 중심으로 -)

  • Choe, Ah-Jin;Kim, Mi-hee
    • Journal of the Korean housing association
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    • v.27 no.4
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    • pp.67-76
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    • 2016
  • The purpose of the study was to identify user' satisfaction about universal design in public service center that will be needed for helping planning and design the public service center. This study conducted a questionnaire survey targeting visitor in five district's public service center in Gwangju metropolitan city. A total of 253 responses were analyzed for identifying the level of satisfaction about universal design in public service center. The study also analyzed of the respondents depending on their demographic characteristics. The features of universal design were categorized into supportive design, communicability, safety-oriented design and accessible design, and total 25 specific items were included in the evaluation. Most of the respondents were satisfied with the waiting space, however they showed a lower level of satisfaction toward the information materials space. Those with a higher education attainment tended to be associated with stronger satisfaction with common space and information materials space. Groups with a lower age were more likely to be satisfied with common space and public service space. Also female tended to show a stronger degree of satisfaction with common space than male. The findings from this study should provide a guideline for planning and design the public service center.

A Study on the uTradeHub Acceptance Factors Effecting upon the System Usefulness and User Satisfaction (uTradeHub 수용요인이 시스템 유용성과 사용자 만족도에 미치는 영향)

  • Song, Sun-Yok
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.15 no.5
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    • pp.2769-2777
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    • 2014
  • This research herein aims to assist maximizing performance of introduced systems by managing the acceptance factor of uTradeHub that is easily overlooked in the system installation process by trading companies aiming to install uTradeHub system in future by conducting the two following things: i) grasping factors affecting system usefulness and user satisfaction derived from uTradeHub acceptance factor, and ii) analyzing the effect relationship of system usefulness on user satisfaction at an inspection level of system usefulness and user satisfaction, since the uTradeHub system introduced for mid- and small-sized trading companies in export and import works in mid-2008. Proof analysis was conducted by using SPSS 19.0 statistic package on data of 112 effective responses collected through questionnaire surveys, whose results are as follows. First, the uTradeHub acceptance factors having a significant effect on system usefulness are relative advantage, easy of use, task adaptedness, support of CEO, maturity of IT infrastructures, and degree of education/training. Second, the uTradeHub acceptance factors having an effect on user satisfaction are relative advantages, task adaptedness, support of CEO, maturity of IT infrastructures, and degree of education/training. Third, system usefulness showed a significant effect on user satisfaction.

A Study on SMEs Online Export Performance using e-Trade Company's Service in Korea (중소기업의 무역단계별 e-무역상사 서비스 이용정도가 온라인 수출성과에 미치는 영향에 관한 연구 - 추가분석 : 조직특성의 조절효과 -)

  • Shim, Sang-Ryul;Moon, Hee-Cheol;Lim, Seong-Beom;Xing, Jing
    • Proceedings of the Korea Contents Association Conference
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    • 2008.05a
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    • pp.409-418
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    • 2008
  • This study analyzed the effect of degree of using online trade process services provided by e-Trade companies on the degree of user satisfaction and the online export performance in Korean small and medium-sized exporting firms(SMEs). According to the empirical survey results based on 130 sample firms, there were positive relationship among the frequency of using e-Trade companys' service, the degree of user satisfaction and the online export performance. Furthermore, the results of the moderated regression analysis showed that there were significant moderation effect of the organizational characteristics on the relationships between the degree of user satisfaction and the SMEs' online export performances. This study provides several useful implications to Korean SMEs and e-Trade companies and government policy makers.

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A Study on the Value Evaluation of e-Trade Platform Services using IPA(Importance Performance Analysis) (IPA를 활용한 전자무역 시스템의 서비스 가치평가에 관한 연구)

  • Lee, Sang-Jin;Shin, Seung-Man
    • International Commerce and Information Review
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    • v.12 no.2
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    • pp.59-83
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    • 2010
  • The purposes of the study is to evaluate the discrepancy between user's expectation and satisfaction degree in the service of uTradeHub. In this regard, this study infers general solutions in order to induce the intersection area using IPA technique. Then this paper will present directions to improve the service of uTradeHub. In terms of methodology, this article disclosed that IPA model approach is greatly useful to evaluate user's attribute. First, variables like the link of different works(f1), trust of system(f4), information connection(f7) are located on the first quadrant. This means that importance and satisfaction are all high variables for user. So, this is very important variables that need continuous administration in order to maintain present state. Second, variables such as the speed of information acquisition(f2), improvement of use(f3), stability of system(f5) are located on the second quadrant. This means that user's importance is high but user's satisfaction is low. Therefore, this area needs an active improvement strategy and quick maintenance for e-Trade application. Third, variables like the appropriateness of information usage fees(f8), easy subscription(f9), customer support service(f10) are located on the third quadrant. Because these variables are all low for user's importance and satisfaction, we have to arrange strong and radical remedy for e-Trade service. Finally, variables like information offer(f6) are located on the fourth quadrant. This means that user's satisfaction is high but user's importance is low. The research result suggests that e-Trade service development would be re-organised as much as user feels the importance of process innovation.

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Study on the Influence of VR Characteristics on User Satisfaction and Intention to Use Continuously -Focusing on VR Presence, User Characteristics, and VR Sickness- (VR 특성이 이용자 만족과 지속이용의도에 미치는 영향에 관한 연구 -VR 프레즌스, 이용자 특성, VR 멀미를 중심으로-)

  • Jang, Hyung-Jun;Kim, Kwang-Ho
    • The Journal of the Korea Contents Association
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    • v.18 no.5
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    • pp.420-431
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    • 2018
  • This study approaches the subject of satisfaction and persistent use intention based on presence based on virtual reality (VR). VR presence, user characteristic, and VR sickness, content satisfaction and system satisfaction, and continued use intention through this of 569 men and women commissioned by the survey agency were investigated. In the content of the study, the constituent factors of VR presence, an independent variable, were set as realism, immersion, and interaction. The user characteristics were set as the individual 's propensity to innovate, the degree of immersion, and the experience of using VR. VR Presence, User Characteristics, VR Sickness of Intention of Continuous Usage were set as research problems and models. Eight hypotheses were adopted in the analysis of the research problem applying the structural equation modeling (SEM) model. In conclusion, this study suggests that content satisfaction, which has the greatest influence on VR content satisfaction and persistent intention, is suggested.

Effects of the KMS Adoption Factor and the Compensation Factor on the Business Performance of Public Organization (공공분야의 지식관리 시스템 도입요인과 보상요인이 성과에 미치는 영향)

  • Ku, Byeong-Kwan;Yi, Seon-Gyu
    • The Journal of the Korea Contents Association
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    • v.12 no.10
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    • pp.418-429
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    • 2012
  • In this research, we analyzed empirically whether the valuation and compensation factor being moderating variable played the role of adjuster between KMS adoption factor(organizational factor, knowledge Informational factor, user factor) and business performance. The results of this research are as follows. First, The valuation and compensation factor affects the usage of KMS in case of organization's flexibility, trust, suitability of knowledge, degree of functional provision and perceived benefit. But it does not affect the usage of KMS in case of easiness of usage and user expertise. Second, The valuation and compensation factor affects the user's satisfaction of KMS in case of organization's flexibility, trust, degree of functional provision and user expertise. But it does not affect the user's satisfaction of KMS in case of suitability of knowledge, easiness of usage and perceived benefit.