• Title/Summary/Keyword: Degree of User Satisfaction

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A Study on Designing Method of VoIP QoS Management Framework Model under NGN Infrastructure Environment (NGN 기반환경 에서의 VoIP QoS 관리체계 모델 설계)

  • Noh, Si-Choon;Bang, Kee-Chun
    • Journal of Digital Contents Society
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    • v.12 no.1
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    • pp.85-94
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    • 2011
  • QoS(Quality of Service) is defined as "The collective effect of service performance which determines the degree of satisfaction of a user of the service" by ITU-T Rec. E.800. While the use of VoIP(Voice Over Internet Protocol) has been widely implemented, persistent problems with QoS are a very important sue which needs to be solved. This research is finding the assignment of VoIP QoS to deduct how to manage the control system and presenting the QoS control process and framework under NGN(Next Generation Network) environment. The trial framework is the modeling of the QoS measurement metrics, instrument, equipment, method of measurement, the series of cycle & the methodology about analysis of the result of measurement. This research underlines that the vulnerability of the VoIP protocol in relation to its QoS can be guaranteed when the product quality and management are controlled and measured systematically. Especially it's very important time to maintain the research about VoIP QoS measurement and control because the big conversion of new network technology paradigm is now spreading. In addition, when the proposed method is applied, it can reduce an overall delay and can contribute to improved service quality, in relation to signal, voice processing, filtering more effectively.

An Auction based Hierarchical Link Allocation Algorithm for Throughput Improvement of Relay Station Systems (Relay Station 시스템의 Throughput 향상을 위한 Auction 기반 계층적 링크 할당 알고리듬)

  • Kang, Hae-Lynn;Yu, Hye-In;Kim, Nak-Myeong
    • Journal of the Institute of Electronics Engineers of Korea TC
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    • v.46 no.6
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    • pp.11-18
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    • 2009
  • In this paper, a hierarchical link allocation algorithm between mobile stations (MSs) and the corresponding base station (BS) by an optimal utilization of relay stations (RSs) is proposed to improve throughput of RS systems. In the proposed hierarchical algorithm, each RS operates cognitive radio functions to sense the degree of satisfaction in the quality of services (QoSs) and then selects the candidate set of MSs to have links with the RS. Such information is reported to the BS, where an auction process is performed to get an optimal allocation of communication links between the MSs and the BS. To maximize system throughput, the proposed auction algorithm is conducted upon bidding prices of communication links, considering both the co-channel interference (CCI) information shared among adjacent cells and the QoS enhancement information for each MS collected from RSs. The BS then switches the communication links of the auction winner MSs through the corresponding RS. The computer simulation shows that the proposed algorithm enhances the user QoS more than the conventional algorithm, especially for RS systems with more users requiring higher QoS. The proposed algorithm has also been proved to have more robust performance than the conventional one when the traffic load is higher and the CCI becomes stronger.

A Study on the Operation Status of Specialized Public Libraries (특화도서관 운영현황에 관한 연구)

  • Sim, Hyojung;Noh, Younghee
    • Journal of Korean Library and Information Science Society
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    • v.53 no.3
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    • pp.47-72
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    • 2022
  • This study identified the current status and degree of awareness of specialized libraries through a survey of public library employees in relation to specialized library projects supported and promoted by the Ministry of Culture, Sports and Tourism and local governments and sought policy directions to revitalize specialized libraries in the future. As a result of the analysis, local (region) was the most common specialized topic, but there were many places that selected topics according to the interest of policymakers. In the case of the data, less than 5% of the total books are specialized, and specialized subject-related programs account for more than 20% of the total library programs, providing an average of three to four programs, and operating personnel generally do not deploy dedicated librarians. When specialized topics meet regional characteristics, when there are separate buildings or specialized rooms, there are two to three dedicated librarians, at least 15% of specialized books, and more than five to six programs, the user's awareness and satisfaction were higher. In order to revitalize specialized libraries, it is necessary to secure additional books, organize differentiated programs, arrange exclusive librarians, provide subject-specialized education through the Korea Library Association and regional representative libraries, develop and distribute specialized and target service manuals, and secure a sufficient budget.

A Study on the Diffusion Factor of e-finance (e-Finance의 확산요인에 관한 연구)

  • Kim, Min-Ho;Song, Chae-Hun;Song, Sun-Yok;Cha, Sun-Kwon
    • International Commerce and Information Review
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    • v.4 no.2
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    • pp.253-277
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    • 2002
  • Nowaday, the advanced technology in information and communication has been leading the dramatic change of transaction paradigm expansion from physical basis to electronic one. As we know, financial services support most of financial exchange between two business parties. So the expansion of electronic transaction paradigm affects to every financial institutions which provide financial services. Thus, financial institutions have accepted e-Finance systems and providing internet financial services to live in the competition. The purpose of this study is to contribute the qualitative enhancement of its customer service, rapid diffusion and accurate strategy establishment for e-Finance industry in the user side. Through the literature review and factor and reliability analysis, this study selects six diffusion factors such as efficiency of perceived e-Finance, reliability and safety of e-Finance in perceived e-Finance itself's characteristic; confidence, technical factors and the customer service quality of e-Finance system in perception on e-Finance System; inclination to innovation in the personal characteristic. According to result of hypothesis verification by using logistics regression analysis, technical factors and the customer service quality of e-Finance system in perception on e-Finance System and inclination to innovation in the personal characteristic gave statistically positive effect to the diffusion decision at the significant level 0.05 and 0.01. However efficiency of perceived e-Finance, reliability and safety of e-Finance in perceived e-Finance itself's characteristic didn't affect to diffusion decision and confidence of e-Finance system in perception on e-Finance System didn't have any statistical significancy. This study can be used as a basic material for the forward empirical study of diffusion factors in the user side and be able to apply to company and government policy making or embodiment, determination for customer service quality degree of financial institutions. But this study has some limitations like didn't touch satisfaction factors and its effect, only deal domestic customers and didn't use multi-regression analysis.

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