• Title/Summary/Keyword: Deceptive Review

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Too Much Information - Trying to Help or Deceive? An Analysis of Yelp Reviews

  • Hyuk Shin;Hong Joo Lee;Ruth Angelie Cruz
    • Asia pacific journal of information systems
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    • v.33 no.2
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    • pp.261-281
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    • 2023
  • The proliferation of online customer reviews has completely changed how consumers purchase. Consumers now heavily depend on authentic experiences shared by previous customers. However, deceptive reviews that aim to manipulate customer decision-making to promote or defame a product or service pose a risk to businesses and buyers. The studies investigating consumer perception of deceptive reviews found that one of the important cues is based on review content. This study aims to investigate the impact of the information amount of review on the review truthfulness. This study adopted the Information Manipulation Theory (IMT) as an overarching theory, which asserts that the violations of one or more of the Gricean maxim are deceptive behaviors. It is regarded as a quantity violation if the required information amount is not delivered or more information is delivered; that is an attempt at deception. A topic modeling algorithm is implemented to reveal the distribution of each topic embedded in a text. This study measures information amount as topic diversity based on the results of topic modeling, and topic diversity shows how heterogeneous a text review is. Two datasets of restaurant reviews on Yelp.com, which have Filtered (deceptive) and Unfiltered (genuine) reviews, were used to test the hypotheses. Reviews that contain more diverse topics tend to be truthful. However, excessive topic diversity produces an inverted U-shaped relationship with truthfulness. Moreover, we find an interaction effect between topic diversity and reviews' ratings. This result suggests that the impact of topic diversity is strengthened when deceptive reviews have lower ratings. This study contributes to the existing literature on IMT by building the connection between topic diversity in a review and its truthfulness. In addition, the empirical results show that topic diversity is a reliable measure for gauging information amount of reviews.

Detecting Deception Using Neuroscience : A Review on Lie Detection Using Functional Magnetic Resonance Imaging (거짓 탐지와 뇌과학 : 기능적 자기공명영상을 활용한 거짓 탐지)

  • Choi, Yera;Kim, Sangjoon;Do, Hyein;Shin, Kyung-Shik;Kim, Jieun E.
    • Korean Journal of Biological Psychiatry
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    • v.22 no.3
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    • pp.109-112
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    • 2015
  • Since the early 2000s, there has been a continued interest in lie detection using functional magnetic resonance imaging (fMRI) in neuroscience and forensic sciences, as well as in newly emerging fields including neuroethics and neurolaw. Related fMRI studies have revealed converging evidence that brain regions including the prefrontal cortex, anterior cingulate cortex, parietal cortex, and anterior insula are associated with deceptive behavior. However, fMRI-based lie detection has thus far not been generally accepted as evidence in court, as methodological shortcomings, generalizability issues, and ethical and legal concerns are yet to be resolved. In the present review, we aim to illustrate these achievements and limitations of fMRI-based lie detection.

A Crowdsourcing-Based Paraphrased Opinion Spam Dataset and Its Implication on Detection Performance (크라우드소싱 기반 문장재구성 방법을 통한 의견 스팸 데이터셋 구축 및 평가)

  • Lee, Seongwoon;Kim, Seongsoon;Park, Donghyeon;Kang, Jaewoo
    • KIISE Transactions on Computing Practices
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    • v.22 no.7
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    • pp.338-343
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    • 2016
  • Today, opinion reviews on the Web are often used as a means of information exchange. As the importance of opinion reviews continues to grow, the number of issues for opinion spam also increases. Even though many research studies on detecting spam reviews have been conducted, some limitations of gold-standard datasets hinder research. Therefore, we introduce a new dataset called "Paraphrased Opinion Spam (POS)" that contains a new type of review spam that imitates truthful reviews. We have noticed that spammers refer to existing truthful reviews to fabricate spam reviews. To create such a seemingly truthful review spam dataset, we asked task participants to paraphrase truthful reviews to create a new deceptive review. The experiment results show that classifying our POS dataset is more difficult than classifying the existing spam datasets since the reviews in our dataset more linguistically look like truthful reviews. Also, training volume has been found to be an important factor for classification model performance.

A Study on the Regulation of Consumer Deception Interface: Focusing on Dark Patterns (온라인상의 소비자 기만 인터페이스 규제방안 연구: 다크패턴을 중심으로)

  • Ji Hun, Lim;Beop Yeon, Kim;Hun Yeong, Kwon
    • Journal of Information Technology Services
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    • v.21 no.6
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    • pp.73-89
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    • 2022
  • After COVID-19, the percentage of digital consumption has soared. Meanwhile, as the online platform market grows in size and digital commerce is activated, controversy over the "dark pattern" that induces consumers to do unintended things online continues. Dark patterns are deceptive design patterns that cause consumer rights and financial damage and can result in damaging fair market competition. As a result, the need to regulate dark patterns is raised not only by overseas regulators but also in Korea, and there are growing calls for strengthening consumer protection against dark patterns, with amendments to related laws being proposed by the National Assembly. On the other hand, there is no agreed definition of dark pattern from a normative point of view, and there is a concern that even legitimate advertising marketing activities of companies may be regulated, so a review of dark pattern regulatory measures is required. In this study, dark patterns were reviewed from a normative point of view and appropriate regulatory measures were analyzed. In particular, the problem of the dark pattern can be applied in a way that the market regulates and controls itself in consideration of the characteristics of the online platform. This study reviewed the possibility of self-regulation for dart patterns and proposed the role of each subject.

A Study on the Management of the Branch and the Publish of Socialist News Magazines (일제하 사회주의 잡지의 발행과 지국운영에 관한 연구)

  • Kim, Moon-Jong
    • Korean journal of communication and information
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    • v.40
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    • pp.7-44
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    • 2007
  • This study aims to review the socialist news magazines between 1925 and 1936 under the Japanese regime, then to analyze how they published and how they managed the branch. The socialist magazines appeared legally and officially right after the 3 1 movement when the ownership and publishing of newspapers and news magazines was partially allowed. However, there were many obstacles because the permission by the Japanese regime was a result of deceptive cultural policy. The Japanese government more sensitively responded to the socialists' related news stories rather than other types of publications. Due to over-censorship and financial difficulty, the life time of most socialists' news magazines was very short. However, these news magazines did play an important role to disseminate socialism. In doing so, because the news magazines were a part of social movements, the delivery network was also maintained based on social movements.

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A Case Study on the Limitations of the Choice of Law caused by Internationally Mandatory Rules in Entering into the Turn-Key Contracts (턴키계약체결시 국제적 강행규정에 의한 준거법 제한에 관한 사례연구 - Clough Engineering Ltd v Oil & Natural Gas Corp Ltd 사건을 중심으로 -)

  • Oh, Won-Suk;Kim, Yong-Il
    • THE INTERNATIONAL COMMERCE & LAW REVIEW
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    • v.54
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    • pp.145-166
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    • 2012
  • This article examines the limitations of the choice of law caused by Internationally Mandatory Rules in Entering into the Turn-Key Contracts. In June 2007, Clough Engineering, a corporation based in Western Australia, approached the Federal Court of Australia seeking injunctive relief and leave to commence proceedings against an entity located outside Australia, the Oil & Natural Gas Corp of India (ONGC). Clough had contracted with ONGC to provide a range of services in relation to the construction of gas and oil wells off the coast of India. The contract was governed by Indian law, and included a clause by which the parties agreed to submit their disputes to arbitration. Yet the Federal Court assumed jurisdiction over the dispute, principally because Clough had framed its claim as a plea for relief for contraventions of Australia's Trade Practices Act 1974. The result of this cases that it is possible for an arbitral tribunal to hear a claim made under the Trade Practices Act even if that claim arises "in connection with"a contract the proper law of which is not the law of Australia. However, in Transfield Philippines Inc v Pacific Hydro Ltd, the turnkey contract included a choice of law provision, selecting the law of the Philippines, and a clause providing that all disputes arising out of or in connection with the agreement were to be arbitrated under the ICC Rules, with the seat in Singapore. Hearings were in fact conducted in Melbourne, Australia, although all awards were published in Singapore. The result of this cases that it would not be appropriate for an Australian court to adjudicate claims for misrepresentation under Australian statutes dealing with misleading and deceptive conduct, once the arbitral tribunal had determined, applying appropriate choice of law rules, that such claims are governed by the law of the Philippines. To do so would lead to a multiplicity of proceedings, usurp the jurisdiction of the tribunal and deny the intention of the parties as expressed by them in the arbitration agreement. In short, the Internationally Mandatory Rules as an active part of public order create limitation of party autonomy in choice of law rules in a different way. The court is fully entitled to refuse to use those rules of law applicable on the contract which are in the contradiction to the internationally mandatory rules of law of the forum. And the court may give an effect to those Internationally Mandatory Rules that form a part of a law of foreign country when deciding about applicability of certain rules of applicable law.

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