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검색결과 102건 처리시간 0.025초

KD-SQS Service Quality in Discount-Based Retail: Service Guarantee Adjustment Effect, Service Value, and Store Loyalty

  • Lee, Young-Chul;Kim, Jong-Lak
    • 유통과학연구
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    • 제12권7호
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    • pp.53-61
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    • 2014
  • Purpose - This study focuses on "large-scale marts," which is a typical discount-based retail channel (hereinafter, DRC), and provides practical managerial implications by applying the KD-SQS service quality factor based on customers' experiential perspective by developing and applying existing service measures. Research design, data, and methodology - The research subjects include adults who have experienced "large-scale marts." The research involved SPSS 20.0 and AMOS 19.0 packages; path analysis is used to analyze structural relationships. Results - First, physical aspects, human interaction, and additional convenience aspects of service quality have statistically significant influence on service value. Second, physical aspects, human interaction, and policy have statistically influence on store loyalty. Third, service value influences store loyalty. Fourth, service guarantee adjusts the relationship between service quality, service value, and store loyalty in terms of human interaction and policy. Conclusion - Among service quality measures, improving service value through personal service needs to be prioritized, while we need to develop different methods for the service guarantee system to effectively influence service value and store loyalty.

Korean Customer Attitudes Towards Retail Regulations

  • Cho, Young-Sang;Chung, Lak-Chae;Yu, Pom-Tong
    • 유통과학연구
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    • 제14권1호
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    • pp.51-58
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    • 2016
  • Purpose - This study is to identify how the retail regulations influence customer shopping behaviours and furthermore, whether the Store Closing Act really protects independent retailers as well as traditional markets in Korea. Research design, data, and methodology - By adopting frequency analysis and factor analysis method, the research achieved research objectives. Before a field survey, the authors pre-tested the questionnaire developed, based on similar previous articles, and finalized. Amongst the 353 questionnaires distributed, 332 were returned. It means the response rate is 94.5%. Furthermore, available questionnaires are 330. Results - Rather than stimulating customers to more frequently visit public markets, the regulation has provoked new customer shopping behaviours. In other words, some consumers tend to shop in big box retailers before or after a store closing day, whereas others are likely to stop shopping. What is important is that customers do not patronise small retailers and conventional markets, thanks to the Store Closing Act. Conclusions - In order to keep retailers and public markets independent, the researchers suggest that the government should introduce new techniques without impeding the growth of a retailing sector.

유한 효과에 의한 Gadolinium 박막의 Curie온도 이동 (Curie Temperature Shift in Gadolinium Films due to Finite-Size Effects)

  • Rhee, Il-Su;Chu, Gyo-Jin;Lee, Eui-Wan;Lee, Sang-Yun;Lee, Chong-Yong;Kim, Yaung-Soo;Kim, Dong-Lak;Ri, H.C.
    • 한국재료학회지
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    • 제4권6호
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    • pp.710-714
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    • 1994
  • 자화도를 측정함으로써 gadolinium박막의 강자성에서 상자성으로의 전이온도를 결정했다. 박막의 전이온도는 박막의 두께가 얇아짐에 따라 점점 더 bulk계의 전이온도보다 낮아지는 것이 관측되었으며 이 현상은 박막계의 유한성에 의해 일어나는 현상으로 알려져 있다. 우리는 이 결과를 유한효과 및 유한 축척이론에 근거하여 설명하였다.

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뉴로피드백을 이용한 주의력결핍 과잉행동장애 치료 1례(例) (A Case Report of ADHD Child treated with Neurofeedback)

  • 강준원;박정경;전용우;한국;박현철;유경;정은희;김락형
    • 동의신경정신과학회지
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    • 제16권2호
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    • pp.243-249
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    • 2005
  • 주의력결핍 과잉행동장애로 진단한 7세 남아에게 주 2회 3개월간의 뉴로피드백 치료를 통하여 일상생활의 산만한 행동의 개선과 단축형 Conner 평가척도, 한국아동인성검사 BASA읽기검사 등에서 개선된 결과 및 주의집중 뇌파 지표가 향상되는 경과를 관찰할 수 있었다. 이후 확대된 임상적용과 연구가 필요하리라 사료된다.

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Logistical Simulation for On-site Concrete Waste Management in Decommissioning

  • Lee, Eui-Taek;Kessel, David S.;Kim, Chang-Lak
    • 방사성폐기물학회지
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    • 제17권4호
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    • pp.389-403
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    • 2019
  • Large amounts of concrete waste are likely to arise from the decommissioning of a Kori-1 nuclear power plant. Several studies have been conducted on decommissioning concrete waste in recent decades, however, they have been limited to contaminated concrete issues or were small pilot-scale experiments. This study constructed two industrial-scale models of on-site concrete waste management for clean as well as contaminated concrete. To evaluate the performance of both the models, simulations were conducted using the Flexsim software. The concrete particle size distribution of Kori-1 and concrete processor properties based on widely used construction equipment were used as sources of input data for the simulations. It was observed that it may take over two years to complete the on-site concrete management processes owing to the performance of existing processors. In addition, it was demonstrated that it is essential to identify bottlenecks in the system and enhance the performance of the relevant processors to avoid delays of the decommissioning schedule. Our results suggest that this novel approach can contribute to developing schedules or expediting delayed activities in the Kori-1 decommissioning project.

The Impact of Service Quality on Customer Satisfaction, Service Value, and Store Loyalty in a University-Based Convenience Store

  • Kim, Jong-Lak;Lee, Young-Chul;Han, Sang-Ho;Lim, Su-Ji
    • 유통과학연구
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    • 제11권5호
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    • pp.5-15
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    • 2013
  • Purpose - The purpose of this study is to investigate the impact of the service quality of a university-based convenience store on consumer satisfaction, service value, and customer loyalty. Research design, data, and methodology - The questionnaire was developed by using the modified and supplementary questions based on the KD-SQS model. We used the SPSS/PC 18.0 and AMOS 18.0 statistical packages to analyze the results. For validating the research hypothesis and the structural relationship of the research model, path analysis was used. Results - The overall results of this study are as follows. We found that benefits, promotion, and convenience had a significant impact on two variables: customer satisfaction and service value. Conclusions - The basic benefits, promotions, and convenient facilities in the university-based convenience store have already received favorable reviews. Therefore, for improving customer satisfaction, it is important to improve the reliability of service, quality of human interaction, and customer service.

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Fish Composition and Trophic Guild Analysis as a Collection of Basic Data for Ecosystem Health Assessments in Yeongsan Lake

  • Choi, Ji-Woong;An, Kwang-Guk
    • 생태와환경
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    • 제40권4호
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    • pp.546-552
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    • 2007
  • The objectives of this study were to analyze fish compositions, based on trophic guilds and tolerance guilds and determine community characteristics structure at five sampling sites of Yeongsan Lake during July 2006-May 2007. Total number of species sampled was 30 species and the number was 1350. Cyprinidae (77%) and Centrarchidae (15.7%) dominated the community and then followed by Cobitidae(2.7%), Gobiidae(2.4%), Mugilidae (0.5%), and others (0.1%). The relative abundance of tolerant and omnivore species at all sites was 63% and 77% of the total, respectively, suggesting an ecological degradations in the Lake. Exotics species such as large mouth bass (Micropterus salmoides), which is a top-carnivore in the water distributed at all sampling sites, implying that ecological disturbance was severe based on previous reference of US EPA (1991). Also, we found external anomalies such as external deformities, bleeding and tumors and not found migratory fish. Analysis of fish community structure showed that species diversity index and richness index was the highest in Site 1 and the dominance index was the highest in Site 2. In this study, high proportions of tolerant species and omnivore species, widespread exotic species, and frequent observations of abnormal fish. Such problems may be directly or indirectly associated with high nutrient enrichments and the reduced flow velocity by the dam construction. The ecosystem restoration by dam removal or removal of exotic top-carnivore fish may be one of the best strategies for better lak management.

Extracts from Polypodium ferns upregulate the expression of CD95 in human peripheral blood lymphocytes

  • Lombardi, Valter R.M.;Etcheverria, I.;Fernandez-Novoa, L.;Blanco, A.;Diaz, J.;Cacabelos, R.
    • Advances in Traditional Medicine
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    • 제3권2호
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    • pp.90-99
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    • 2003
  • There are several data in the literature indicating a great variety of pharmacological activities of Polypodium genus, which exhibit antiinflammatory and immunomodulatory activities. Since one of our main interests is to obtain natural immunoregulatory agents devoid of pharmacological adverse effects, we used flow cytometry analysis to highlight relative contributions of a water-soluble fraction of different concentrations of Polypodium rhizome extracts on lymphocyte subpopulations, NK and LAK activity. To measure their potential immunoregulatory activity a T cell proliferation assay in response to phytohemaglutinin (PHA) and mixed lymphocyte reactions were chosen. As a confirmatory bioassay we studied the effect of our extracts on CD45RO and CD95 antigen expressions. The results indicate that CD95 expression dramatically increases after peripheral blood lymphocyte activation and treatment with Polypodium leucotomus, cambricum and vulgare extracts, suggesting a powerful intrinsic pro-apoptotic effect.

대구경 Shield TBM공법에 의한 수영강 하저터널 시공계획 및 시공중 발생되는 거동의 공학적 분석 (Construction Plan by Large Diameter Shield TBM Method and Analysis of Deformation on Site Under Soo-Young River)

  • 윤현돈;황규호;최기훈
    • 한국지반공학회:학술대회논문집
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    • 한국지반공학회 2001년도 봄 학술발표회 논문집
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    • pp.25-32
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    • 2001
  • Doosan Construction & Engineering Co., Ltd is building a railway tunnel beneath the Soo-Young River connecting MinLak Station and Centum City Station, a section 230, subway line 2, Pusan City, Korea. When completed the tunnel will have a finished inner diameter of 6.5m(21.311) throughout its total length of 840m(420m = 0.52 miles, Two Single Track Tunnel : 420m+420m). The ground profile of the face toward shield machine is composed of multi layers, silty clay, clayey gravel, soft rock etc. This research paper is to predict ground deformation and variation of stresses around tunnel using Hyperbolic model, and to reflect the works on the next shield tunneling project. And this research paper is analyzed data of measuring instrument (such as settlement gauge, inclinometer, Multiple extensometer, etc.) which is installed along tunnel line for safety of tunnel. For calculations, the finite difference Method is applied. Backfill grouting material is supposed to have instantly strength of 10kg/$\textrm{cm}^2$ above, although its strength is available after 24 hours passed.

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The Effect of Store Selection Attributes and Consumption Emotion on Revisit Intention to Traditional Market under Retail Regulation

  • Park, Jong-Ho;Chung, Lak-Chae
    • 유통과학연구
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    • 제14권6호
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    • pp.17-26
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    • 2016
  • Purpose - The purpose of this study is to measure the effect on the attributes for store selection and Korean government regulations for large retailers on consumption emotion. Research Design, Data, and Methodology - Using SPSS ver.22, factor analysis & Cronbach's alpha, correlation, and regression test were performed. The total of 287 questionnaires were used for the analysis Result - Familiarity, perceived price, and perceived image have a positive effect on consumption emotion, but perceived quality & service did not. The Consumption emotion had a positive effect on traditional market revisit intentions. Retail regulation preference has a mediate effect between consumption emotion and familiarity & perceived price. Retail regulation preference also has a mediate effect between consumption emotion and traditional market revisit intension. Conclusion - Relationship marketing with sincerity is very important to keep familiarity, perceived price and image. People's consumption trend was changed due to dual career couple and heavy traffic jam in big cities. Therefore, a retail regulation cannot be a right solution for revitalizing traditional markets. So we need to find out an actual situation and design a win-win strategy between large retailers and traditional market.