• The Journal of Industrial Distribution & Business
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• v.10 no.6
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• pp.19-27
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• 2019

Purpose - The purpose of this study was to examine quality improvement priorities by examining not only quality classifications but also PCSI (Kano, 1984) of mobile app service qualities of general hospitals in the Metropolitan Area and offer potential improvements. Research design, data, and methodology - The study examined five of service qualities, including app design, reaction, convenience, safety and supply of information by precedent studies. 20 test items were selected. A total of 60 positive and negative questions to estimate customer satisfaction and PCSI was investigated. The author collected 300 copies from interviewees who made use of the app services of 13 general hospitals within one year, and classified quality factors by using table of quality assessment and also estimated the customer satisfaction index (Timko, 1993). The study made quality improvement priority by the PCSI index. Results - Reaction of the mobile app service quality ranked the highest PCSI, and payment safety ranked the highest, and customer support and supply of the information ranked high as well. It was observed that design ranked comparatively lower in these categories. Conclusion - Safety, reaction and supply of information should be prioritized to reorganize and improve the mobile app services.

• Ocean and Polar Research
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• v.29 no.4
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• pp.367-378
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• 2007

A sediment quality index (SQI) and a mean sediment quality guideline quotient (M-SQGQ) were applied for the assessment of sediment quality in Masan Bay, Korea where metals and organic pollutants are of concern. The SQI was calculated by two functions, 'scope' (the number of variables that do not meet guideline objective) and 'amplitude' (the magnitude by which variables exceed guideline objective), with six different sediment quality guideline values from Canada, USA and Australia/New Zealand. Categorization of sediment quality was on the basis of SQI scores. The SQI values were compared with six guideline values applied as well as with the M-SQGQs. The SQI values were severely influenced by a few variables of high exceedance in the degree of non-compliance. The SQI values were very dependent on both the numbers and values of guideline variables used in index caluculation. Nevertheless, the SQI could provide integrated and simplified information from a large number of chemical data set. It is required to further evaluate protocols and guideline applied for deriving SQI and to compare it with field based sediment toxicity test and ecosystem integrity.

• Journal of the Korean Dietetic Association
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• v.13 no.4
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• pp.331-344
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• 2007

This study was performed to improve the hospital food service in quality and customer satisfaction by using 6-sigma strategy which was processed by DMAIC methods. The research procedure was as follows; analyzing the main causes of customer dissatisfaction of food service by using numerical method, and then finding out the standardized problem solving methods, and finally reforming food service process. The effectiveness of 6-sigma activity was measured by ‘food service quality index’, ‘customer satisfaction index’ and ‘total food service satisfaction index’. Food service quality index was calculated by adding grade of soup temperature, food service, delivery time, and setting accuracy. Statistical data analyses were completed by using the Minitab Ver. 14. By performing 6 sigma activity, food service quality index was increased from 67 to 79 points (p<0.05) and customer satisfaction index also rise from 73 to 79points (p<0.05). Satisfaction of meals’ taste, diverse menu, food setting accuracy, remove of food service, overall food service were significantly improved(p<0.05). The results of capability analysis in food service quality index, customer satisfaction index, and total food service satisfaction index were improved 2.11$\sigma$ to 2.49$\sigma$, 1.88$\sigma$ to 2.43$\sigma$, and 2.04$\sigma$ to 2.47$\sigma$ respectively (p<0.05). Therefore this study showed that subjective food service improving process could be measured by objective numerical value which might be used for financial value in hospital management.

• Korean Journal of Soil Science and Fertilizer
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• v.37 no.6
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• pp.357-364
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• 2004

Modern agriculture depending on chemicals such as fertilizers and pesticides gave rise to questions about long-term sustainability of agriculture in relation to degradation of soil quality. Improving soil quality is prerequisite to sustain biological productivity, maintain environmental quality, and promote plant and animal health. Assessment and monitoring of the health and quality of soil is necessary to provide opportunity to evaluate and redesign soil management system for sustainability. To develop the soil quality assessment method, we collected national data on soil properties of paddy and upland and attempted to evaluate the data in aspect of soil quality by the process of selecting a minimum data set (MDS), scoring the soil properties and calculating soil quality index (SQI) integrating the score of each soil property. This approximation indicated that soil quality index was in the order of paddy soil, upland soil and plastic film house soil.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.12 no.5
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• pp.2211-2232
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• 2018

The unstructured and semi-structured big data in social network poses new challenges in query retrieval. This requirement needs to be met by introducing quality retrieval time measures like indexing. Due to the huge volume of data storage, there originate the need for efficient index algorithms to promote query processing. However, conventional algorithms fail to index the huge amount of frequently obtained information in real time and fall short of providing scalable indexing service. In this paper, a new LIndex algorithm, which is a heuristic on Lucene is built on Neo4jHA architecture that holds the social network Big data. LIndex is a flexible and simplified adaptive indexing scheme that ascendancy decomposed shortest paths around term neighbors as basic indexing unit. This newfangled index proves to be effectual in query space pruning of graph database Neo4j, scalable in index construction and deployment. A graph query is processed and optimized beyond the traditional Lucene in a time-based manner to a more efficient path method in LIndex. This advanced algorithm significantly reduces query fetch without compromising the quality of results in time. The experiments are conducted to confirm the efficiency of the proposed query retrieval in Neo4j graph NoSQL database.

• Journal of Information Processing Systems
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• v.7 no.2
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• pp.341-354
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• 2011

Analyzing the relationships among the parameters for quantifying the quality of research published in journals is a challenging task. In this paper, we analyze the relationships between the impact factor, h-index, and g-index of a journal. To keep our analysis simple and easy to understand, we consider a generalized version of the impact factor where there is no time window. In the absence of the time window, the impact factor converges to the number of citations received per paper. This is not only justified for the impact factor, it also simplifies the analysis of the h-index and g-index as well because addition of a time window in the form of years complicates the computation of indices too. We derive the expressions for the relationships among impact factor, h index, and g-index and validate them using a given set of publication-citation data.

• Journal of Advanced Navigation Technology
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• v.22 no.5
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• pp.375-383
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• 2018

In order to apply the Network RTK (real time kinematics) technology, which has been used for positioning of stationary points, to the navigation of vehicles, its infrastructure should provide correction data with a quality indicator that can show the expected accuracy in real time. In this paper, we analyzed various indicator generation algorithms such as I95 (ionospheric index 95) / G95 (geodetic index 95), SBI (semivariance based index) and RIU (residual interpolation uncertainty). We also applied them to the raw observables from the reference stations of National Geographic Information Institute and VRS (virtual reference station) users, and then examined its feasibility to be used as a real-time performance index of the Network RTK rover. 24 hour data analysis shows that the RIU index, which can represent the non-linearty of the correction, has the strongest correlation with the Network RTK rover accuracy. Therefore, RIU index is expected to be used as a real-time performance index of the Network RTK rover.

• Journal of Korean Society on Water Environment
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• v.39 no.4
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• pp.261-268
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• 2023

The benthic macroinvertebrates index (BMI) was developed based on the 5-day biochemical oxygen demand (BOD₅), which is the amount of biodegradable organic matter in stream water. However, benthic macroinvertebrates mainly live in the streambed substrate and are affected by the interaction of water quality and substrate. This study was conducted to examine the interactive relationship between water quality items (BOD₅, total phosphorus (TP), total suspended solids (TSS)) and substrate with BMI by performing statistical analyses (four-way analysis of variance, Pearson's correlation analysis, partial correlation analysis and multiple regression analysis). The data used in the analyses were collected from 19,915 sampling units at 1,937 sites in South Korea from 2010 to 2020. The interaction effect between BOD₅ and substrate types was confirmed through a four-way analysis of variance. Partial correlation analysis and multiple regression analysis estimated the degree of influence on the change in BMI value in the order of mean grain size of the substrate as (𝜱_m) > BOD₅ > TP > TSS. BMI can be regarded as an index that evaluates the comprehensive effects of water quality and streambed status, although it is an index that was developed based on the amount of biodegradable organic matter in a water column.

• Journal of the Korean Data and Information Science Society
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• v.18 no.1
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• pp.123-139
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• 2007

Recently, Super-Super-Market(SSM) is facing more and more difficult situation due to the expansion of hypermarket and target marketing of specialized shop. In this situation, Customer Satisfaction Management(CSM) is emerging as a core business factor to make continuous growth without competitive exclusion. Especially, the first factor in CSM in distribution industry is a Service Quality Satisfaction. In this paper, with a selection of 3-markets as a sample for the research, I have tried to look for necessary Service Quality(SQ) factors in SSM and deduced Service Quality Index(SQI), loyalty and Index of detail factor in SQ through survey. Based on these results, strategic factors required to improve SQ was found and strategic directions for SQ were proposed through matrix portfolio analysis.

• International Journal of Quality Innovation
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• v.4 no.2
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• pp.101-122
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• 2003

With the development of the American Customer satisfaction index (ACSI), research on customer satisfaction measurement or evaluation methods have become significant in the last decade. Most of international customer satisfaction barometers or indices are evolved based on the cause and effect relationship model of ACSI. Of critical importance to validity of customer satisfaction indices is how to construct a measurement attribute or indicator model and provide an effective implementation method effectively. Quality Function Deployment (QFD) is a very useful tool for translating the customer voice into product design through quality engineering. In fact, this is a methodology for measuring and analyzing evaluation indicators by their relationship matrix. In this paper, we will make an effort to integrate the framework of QFD into the measurement problem of customer satisfaction, and also develop a new multi-phase QFD model for evaluation of Customer Satisfaction Index (CSI). From the houses of quality in this model, the evaluation indicators impacting on customer's global satisfaction are identified by means of their relationship matrix. Then the evaluation indicator hierarchy and its measurement method for the customer satisfaction index are presented graphically. Furthermore, survey data from the Chinese automobile maintenance sector and a relevant case study are utilized to show the implementation method of the QFD model used to measure and analyze of customer satisfaction.