• 한국항만경제학회지
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• 제20권2호
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• pp.35-52
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• 2004

The purpose of this paper is to measure the competition power of administration service in Korean Seaports by using the scores of customer satisfaction for administration service investigated yearly from 2000 to 2003 by Ministry of Maritime Affairs & Fisheries. And also, this paper shows the competition power of Korean seaports in terms of efficiency by using DEA(data envelopment analysis) method after measuring the change of productive efficiency scores subject to including and excluding the scores of customer satisfaction for administration service as output variable. The empirical main results of this paper are as follows: First, the efficiency scores of the Ports of Donghae, Gunsan, Jeju, Yeosu, Masan, and Pohang have worsened if the customer satisfaction score is excluded as output variable. Therefore these ports have been influenced by the score of customer satisfaction more positively. Second, the changes of the ranking order by measuring the average efficiency scores of each ports subject to including and excluding the scores of customer satisfaction for administration service as output variable are as follows: Busan(9-->7), Incheon(6-->6), Yeosu(1-->4), Gwangyang(4-->3), Masan (10-->9), Ulsan(5-->5), Donghae(8-->11), Gusan(12-->12), Mogpo(3-->2), Pohang(11-->10), Jeju(7-->8), Daesan(2-->1).

• 재무관리논총
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• 제6권1호
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• pp.47-65
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• 2000

효율성은 산출물의 가치와 그 산출물을 창출해 내기 위해 생산과정에서 소비한 투입물 가치의 비율로 나타낸다 투입물이나 산출물의 시장가격이 존재하는 경우 이 값을 가중치로 이용하여 산출물과 투입물의 가치를 계산할 수 있다. 그러나 투입물과 산출물의 종류가 다양한 경우에는 투입물의 가치를 적절히 평가하기가 쉽지 않다. Data Envelopment Analysis(DEA)모형은 효율성을 여러 가지 투입물의 가중평균에 대한 여러 가지 산출요소의 가중평균의 비율로 표시하며, 특정 의사결정단위의 효율성 정도는 유사한 투입 산출구조를 가지는 준거집단과 비교하여 상대적으로 측정하고자 하는 방법이다. 본 논문에서는 DEA모형의 구조와 이론적 근거, 그리고 적용상의 장단점에 대해 알아 본 뒤 국내 일선우체국의 운영자료를 토대로 하여 공공적인 성격을 띠는 기관의 운영효율성 측정에의 적용사례를 제시하였다. 투입자료로는 '98년 우정사업자료를 중심으로 공통영업비, 우편영업비, 금융영업비, 직원수, 관할가구수, 관할면적, 고정자산 등 7개 변수와 우편영업수익, 금융영업수익, 보험수지차, 배달 및 중계 우편물량, 현금출납 취급건수, 연평잔실적의 6개 변수를 각각 투입물과 산출물 변수로 설정하여 모형을 구축하였다. 분석대상으로 삼은 64개 우체국 전체의 효율성 평균은 82.14%으로 나타났으며 DEA모형의 효율성결과와 기존에 이미 발표된 정보통신부 평가결과와의 상관관계는 0.46291로 강하지는 않지만 두 변수간에는 정(正)의 상관관계가 있음을 알 수 있었다.

• 산업공학
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• 제24권3호
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• pp.220-230
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• 2011

The multi-reservoir operation problem for efficient utilization of water resources involves conflicting objectives, and the problem can be solved by varying weight coefficient on objective functions. Accordingly, decision makers need to choose appropriate weight coefficients balancing the trade-offs among multiple objectives. Although the appropriateness of the weight coefficients may depend on the total amount of water inflow, reservoir operating policy may not be changed to a certain degree for different hydrological conditions on inflow. Therefore, we propose to use fuzzy Data Envelopment Analysis (DEA) to rank the weight coefficients in consideration of the inflow variation. In this approach, we generate a set of Paretooptimal solutions by applying different weight coefficients on Coordinated Multi-reservoir Operating Model. Then, we rank the Pareto-optimal solutions or the corresponding weight coefficients by using Fuzzy DEA model. With the proposed approach, we can suggest the best weight coefficients that can produce the appropriate Pareto-optimal solution considering the uncertainty of inflow, whereas the general DEA model cannot pinpoint the best weight coefficients.

• Asia pacific journal of information systems
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• 제12권3호
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• pp.1-20
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• 2002

For the last decade, some leading groups of corporations in Korea have integrated and managed their Information Systems(IS) functions. Each group established a separate System Management(SM) company to manage the IS and tried to get a synergy effect from the integration. These attempts, however, were not initiated by any one company. Rather they were group efforts. Moreover, the previous measuring tools evaluated IS with the scope of technical performance or quantitative user satisfaction using an absolute scale. Obscure criteria were used in an attempt to present improvements in IS function which were qualitatively weak. This study evaluates whether integration has been efficient and successful. For this purpose, we evaluate the performance efficiency of IS functions with Data Envelopment Analysis(DEA) methodology. In comparison with prior methods, DEA presents the rate of relative efficiency, the efficiency frontier for improving inefficiency, the degree of improvement(slack), and the guideline to construct any benchmark(reference set). For our DEA evaluation, this study selected a leading group of 23 companies in Korea. Our experimental results are as follows. First, efficiency was rated low on average. It also demonstrates that the motivation of performance efficiency of IS functions is deficient. Second, the result of the test to find the existence of economy of scale and scope shows that the growth of an organization and industrial characteristics do not affect IS performance efficiency from the perspective of user satisfaction. Finally, the comparison with other evaluation approaches informs us that DEA can be a complementary evaluation method which supports other measuring tools.

• 대한안전경영과학회지
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• 제11권2호
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• pp.187-195
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• 2009

Various kinds of service measurement including the development of the measurement of service quality have been developed. Especially the mobile telecommunication service being represented by the mobile communication company would be the mostly developed area. Its service development can be understood along with the development of the telecommunication companies as well as cellular companies. It is a differentiated phenomenon in the current research, such as the organic influence between the service quality and product. Of course there are such products placed on sale and enjoyed the common service, but at present there is another case that the product is on the market exclusively with the mobile company in here. This article is to estimate service efficiency for Mobile Communication and Cellular company. In this paper, We tried to measure the service quality and overall satisfaction by using Data Envelopment Analysis(DEA), degree of combination and top2box which is a little bit different methodology from traditional ones. This paper uses CCR model in DEA to measure service efficiency in the Mobile Communication.

• 한국철도학회논문집
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• 제13권4호
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• pp.462-467
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• 2010

본 논문은 맘퀴스트 생산성 지수를 이용하여 지역간 철도의 노선별 생산성 변화를 분석하여, 생산성을 보다 향상시킬 수 있는 정책을 수립하기 위한 기초자료를 제공하고 정책방향을 도출하고자 한다. 이를 통해 철도운송서비스가 우수한 성과를 지니는지, 구조적인 문제점이 있는지, 어느 부문에서 생산성의 개선이 발생하고 있는지, 생산성을 높이기 위해서는 어느 부문에 어느 정도의 목표치를 설정하여야 하는지를 파악할 수 있다. 분석결과를 보면, 한국철도의 노선별 생산성은 공공성 측면 및 수익성 측면 모두 1.1로 측정되어 미미한 수준으로 증가한 것으로 나타났는데, 이는 생산기술 변화가 가장 주요한 원인으로 분석되었다. 철도노선의 생산성 향상을 위해 생산기술 수준이 뒤처지는 노선들에 대해 시설 및 장비의 현대화, 원가절감, 직원 및 차량의 생산성 증대 등을 위한 방안의 수립이 필요하다.

• 대한교통학회지
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• 제22권3호
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• pp.17-26
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• 2004

항공운송산업에서 항공화물이 차지하는 비중이 점차적으로 확대되고 있으며 향후 2020년(보잉은 2022년)까지의 성장률도 보잉과 에어버스에서는 여객 수요보다 화물수요가 각 1.3%, 0.8%의 높은 성장을 거둘 것이라는 전망을 하고 있다. 특히 에어버스에서는 아시아 태평양 지역 역내와 중국 발 유럽행의 항공화물이 평균 7.0%의 높은 성장을 할 것으로 전망하고 있다. 이러한 높은 성장 전망 외에도 항공화물이 항공운송산업 혹은 세계경제의 선행지표로도 사용되고 있다. 이렇듯 항공운송산업에서 항공화물 부문의 역할이 점차적으로 증대되고 있어 본 연구에서는 항공화물 사업부문에 많은 활동을 하고 있는 항공사의 효율성이 그렇지 않은 항공사의 효율성을 비교하는 연구를 하였다. 먼저 항공 화물 매출액 기준 상위 10개사(2002년 기준)의 효율성을 자료포락 분석(DEA, Data Envelopment Analysis)을 이용 분석하였다. 그리고 이를 이용하여 항공사 전체 매출액 상위 10개사(화물 매출액 상위 10개사를 제외), 미국의 9개 항공사(상위 50대 항공사 중), 기타 10개사를 선정하여 각각의 효율성 비교를 통하여 항공화물 사업을 활발히 하는 항공사와 그렇지 않은 항공사와의 효율성에 대해 상대적 비교를 하였다. 이를 통해 항공화물 사업 부문이 항공사의 경영 효율성에 미치는 영향에 대해 간접 비교를 시도하였다. 분석 결과 항공운송사업중 항공화물 부문이 상위 10대 항공사 효율성이 다른 그룹의 항공사 보다 높게 제시되었다. 이는 항공사의 운송 사업을 화물 운송과 여객 운송 부문의 공동 네트워크의 활용을 통한 시너지 효과를 통해 항공사 효율성을 높일 수 있음을 의미한다.

• 대한산업공학회지
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• 제36권1호
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• pp.32-41
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• 2010

DEA(Data Envelopment Analysis) is the relative efficiency measure among homogeneous DMU(Decision- Making Units) which can be used to useful tool to improve performance through efficiency evaluation and benchmarking. However, the general case of DEA was considered as unrealistic since it consists a benchmarking regardless of DMU characteristic by input and output elements and the high efficiency gap in benchmarking for inefficient DMU. To solve this problem, stratification method for benchmarking was suggested, but simply presented benchmarking path in repeatedly applying level. In this paper, we suggest a new method that inefficient DMU can choice the optimal path to benchmark the most efficient DMU base on the similarity among the input elements. For this, we propose a route choice method that combined a stratification benchmarking algorithm and SOM (Self-Organizing Map). An implementation on real environment is also presented.

• The Journal of Asian Finance, Economics and Business
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• 제4권3호
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• pp.19-26
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• 2017

Banks play a crucial role in bringing stability and economic development through their expected contribution in proper financial resource mobilisation across the economy. Despite the importance, there is little focus in recent literature which provided the empirical evidence how the global financial crisis affect the bank efficiency in Bangladesh. Thus, this paper aims to examine the effect of the global financial crisis and other factors on the efficiency of Bangladesh commercial banks. By employing the Data Envelopment Analysis (DEA) method, we computed the technical efficiency of individual banks operating in the Bangladesh banking sector during 2000 to 2013. The empirical findings indicate that the Bangladesh banking sector has exhibited the highest efficiency level during 2001, while efficiency seems to be at the lowest level during 2010. The study finds that crisis along with bank size, capital adequacy ratio, return on average equity and real interest rate have a significant effect on bank efficiency in Bangladesh. In order to keep the sound financial development of Bangladesh, banks operating in the Bangladesh banking sector have to consider all the potential technologies which could improve their profit efficiency levels, since the main motive of banks is to maximise shareholders' value or wealth through profit maximisation.

• 품질경영학회지
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• 제38권3호
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• pp.463-474
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• 2010

In this study, we evaluate the efficiency of Construction Industry using Data Envelopment Analysis(DEA). Since the Construction Industry has been traditionally operated through competition, it is important to measure the efficiency. In this paper, we empirically analyze the Efficiency of the 50 Korean Construction Industry. In detail, we used the scale of efficiency in order that efficiency cannot be affected by the total technical efficiency of each company and the scale of DMU by applying CCR or BBC model. Also, we analyzed the changes of measurement DEA model score. we adopted the basic DEA, RTS Region and MPSS(Most Productive Scale Size) method which are combined with efficiency measurement model in order to analyze the operational status. Furthermore, by complementing the shortfalls of the scale efficiency value of the DEA Model, RTS Region Model can be recommended to be appropriate in the evaluation of ideal input/output Quantity. In particular, input variables are total assets, construction capacity, the technical staff and output variables are sales volume, operating income. The result of RTS Region and MPSS shows that 9 DMUs of the efficiency frontier in the Construction Industry are analyzed to be relatively efficient DMUs, and 41 DMUs are analyzed to be inefficient DMUs, and finally inefficient DMUs are separated with Region 1 and Region 6.