• Journal of the Korea Society of Computer and Information
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• v.5 no.2
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• pp.158-164
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• 2000

The purpose of this study is concerned with evaluating management performance in electronics and communication companies using DEA(Data Envelopment Analysis) DEA is a linear programming based technique for measuring the relative performance of organizational units where the Presence of multiple inputs and outputs makes comparisons difficult. In this research. input variables are raw-material costs, number of employees, and production capacity Real production, sales revenue and net earning are suggested as output variables. Management performance of most companies are increased or equal during 97 and 98 fiscal year and input & output variables show high correlation.

• Knowledge Management Research
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• v.13 no.5
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• pp.43-64
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• 2012

Emerging technologies have significant implications in establishing competitive advantages and are characterized by continuous rapid development. Efficient benchmarking is more and more important in the development of emerging technologies. Similar input level and importance are two necessary criteria need to be considered for emerging technology's benchmarking. In this study, we proposed a sequential use of self-organizing map(SOM), data envelopment analysis(DEA) and analytical hierarchy process(AHP) method for the stepwise benchmarking of emerging technology. The proposed method uses two-level SOM to cluster the emerging technologies with similar required input levels together, then, in each cluster, uses DEA-BCC model to evaluate the efficiencies of the emerging technologies and do tier analysis to form tiers. On each tier, AHP rating method is used to calculate each emerging technology's importance priority. The optimal benchmarking path of each cluster is established by connecting the emerging technologies with the highest importance priority. In order to validate the proposed method, we apply it to a case of biotechnology. The result shows the proposed method can overcome difficulties in benchmarking, select suitable benchmarking targets and make the benchmarking process more efficient and reasonable.

• International Journal of Highway Engineering
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• v.20 no.2
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• pp.109-118
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• 2018

PURPOSES : This study evaluates the efficiency of snow removal operation resources using data envelopment analysis (DEA). The results of this study can help decision-making strategies, especially for resource allocation for snow removal works on national highways. METHODS : First, regional road management offices (DMUs) for efficiency evaluation were set up, and a database (for years 2012-2016) for analysis was formed. Second, DEA was carried out by selecting input and output variables based on the constructed database. Lastly, based on the results of the DEA, the efficiency of each regional road management office was evaluated. In addition, the potential for future improvement was determined. RESULTS : The results showed that there was a large variation in efficiency of snow removal operation resources by regional offices. CONCLUSIONS : The results of this study imply that the evaluation of efficiency for snow removal operation resources is important when decisions related to snow-removal strategies are made by road management offices.

• Proceedings of the Korea Society for Industrial Systems Conference
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• 2008.10b
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• pp.316-321
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• 2008

In the present emerging global economy, as the focus is shifted from manufacturing to service sector, the efficiency of service operations is crucial for the county's sustainable growth and development. As one of the fastest growing service sector industries in South Korea, the call center has become an inevitable part of customer service for most companies. Despite of the strategic importance of the call center, there has been no empirical study on the efficiency of call center service operations in the literature. The main purpose of this study is to evaluate the technical efficiency of call center services so as to not only identify the current status of call center service operations, but also suggest ways to improve service operations efficiency. For this purpose, we apply a non-parametric efficiency measurement method, DEA (Data Envelopment Analysis), to domestic call centers in order to compare their relative efficiency. Based on DEA evaluations, we provided specific directions for the inefficient call centers to possibly improve their operation efficiencies. It is expected that the measurement methods suggested in this study can be applied to various issues such as service KS certification, service operations management, and the productivity analysis of service personnel.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.15 no.1
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• pp.165-172
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• 2014

The purpose of this paper is to identify whether the national baseball squad made up of the best players may get the outstanding results in the international competitions or not. Using Data Envelopment Analysis, the relative efficiency of players in Korean Baseball Organization is estimated as performance measure, and compared with the efficiency scores of national squad members. The paper focuses on the proper choice of DEA model in a baseball setting, thereby selecting the BCC model with non-discretionary variable. Two input variables(plate appearances and stolen bases to enforce) and three output variables(runs, on-base plus slugging and stolen base percentage) are used to evaluate the efficiency of the baseball players. Results showed that 22 players among 97 players were classified as efficient and 8 players among 12 national squad members were as efficient. These findings indicate a potential for DEA to be a major part of the analytical approaches in evaluating the relative efficiency of players.

• Health Policy and Management
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• v.20 no.4
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• pp.74-96
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• 2010

The purpose of this empirical study is to evaluate efficiency of the regional public hospitals, using DEA(Data Envelopment Analysis). to do this, we design a DEA-AR/AHP Hybrid model to evaluate efficiency of 34 Regional Public Hospitals. the proposed model is developed by adding Acceptance Region(AR). using analytical hierarchy process(AHP). this model is compared with those of typical DEA models. Financial data used in this study were obtained from Database of the Korea Association Regional Public Hospital and analyzed using DEA model. As a result of analysis, This study found that the DEA-AR/AHP Hybrid model was superior to those typical DEA models in determining the priority among efficient hospitals. the result of this study can provide helpful information to evaluate the efficiency of public hospitals for efficient operational management, to develop more precise measurement for the priority of the efficient hospitals.

• Knowledge Management Research
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• v.13 no.3
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• pp.55-77
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• 2012

Selecting promising technology is becoming more and more difficult due to the increased number and complexity. In this study, we propose hybrid AHP/DEA-AR method and hybrid AHP/DEA-AR-G method to evaluate efficiency of technology alternatives based on ordinal rating data collected through survey to technology experts in a certain field and select efficient technology alternative as promising technology. The proposed method normalizes rating data and uses AHP to derive weights to improve the credibility of analysis, then in order to avoid basic DEA models' problems, use DEA-AR and DEA-AR-G to evaluate efficiency of technology alternatives. In this study, we applied the proposed methods to clean technology and compared with the basic DEA models. According to the result of the comparison, we can find that the both proposed methods are excellent in confirming most efficient technology, and hybrid AHP/DEA-AR method is much easier to use in the process of technology selection.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.8 no.2
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• pp.161-174
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• 2013

The purpose of this study was to examine the efficiency of senior welfare centers and the cause of differences among senior welfare centers in that regard, and to investigate influential factors for the differences in efficiency and the size of the influence of the factors. What methods would be effective at assessing the efficiency of senior welfare centers by taking into account their circumstances was reviewed, and post-hoc analyses were made by using data envelopment analysis(DEA) and Tobit analysis, which were useful tools to evaluate relative efficiency. After 24 senior welfare centers located in Seoul were selected, their yearly operating data of 2011 were utilized. In this study, we set limits to the medical welfare of the elderly welfare services business, and divided into model 2 including the elderly population in the region and model 1, input factors for only internal factors, such as full-time workers. We calculated a valid result by proceeding a BCC analysis and analysis of CCR respectively. As this study has some limitations, follow-up research should be implemented. Yet this study is of significance in that it attempted to present general norms for the efficiency analysis of senior welfare centers by using a DEA model and made various post-hoc analyses based on the efficiency data to give significant suggestions on the service of senior welfare centers.

• Journal of Digital Convergence
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• v.12 no.12
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• pp.571-580
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• 2014

Korea's water supply efficiency is low, due to weak industrial structure, such as small scale, regional disparities in the management and services, unreasonable problem in a use and management of interregional water resources. This study investigated changes in the productivity of Jeollabuk-do local water supply service by using analysis of efficiency by data envelopment analysis and Malmquist Index Analysis. As a result, 6 office is showed that the value of scale efficiency is 1 and productivity index per gun in mainly seemed below average. Therefore these offices should strive to increase their productivity. This study is differentiated from earlier studies in the aspect of measuring change of productivity by not only DEA but also Malmquist productivity analysis. Therefore it will contribute to increase productivity of water supply in Jeollabuk-do.

• Korean Journal of Organic Agriculture
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• v.29 no.1
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• pp.41-50
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• 2021

This paper analyzes the efficiency of social enterprises by analyzing bootstrapping data envelopment analysis. Unlike the definitive DEA model, we analyze the confidence intervals of efficiency estimates through the DEA model, which takes into account stochastic factors. Major analysis results are summarized as follows: First, the results of the bootstrapping DEA analysis of social enterprises estimated that the technical efficiency was 0.459 and the 95% confidence interval was 0.389 to 0.601. Second, the number of inefficient social enterprises with efficiency values of less than 0.5 was found to be 15 (55.56%) in technical efficiency, 5 (18.52%) in pure technical efficiency, and 8 (29.63%) in scale efficiency. It can be seen that a significant number of social enterprises are operating in an inefficient state. Third, looking at the returns of scale of social enterprises, 25 (67.57%) are currently in the increasing returns of scale, 10 (27.02%) are in the constant returns of scale, and 2 (5.41%) are in decreasing returns of scale. In other words, it can be seen that social enterprises are under-invested in terms of input factors.