• Title/Summary/Keyword: Customers

Search Result 7,602, Processing Time 0.038 seconds

A Study on the Analysis of the Weak Areas of Taxi Service during Late Night Time (심야시간 대 택시 서비스 취약예상지역 분석 연구)

  • Song, Jaein;Kang, Min Hee;Cho, Yun Ji;Hwang, Kee yeon
    • The Journal of The Korea Institute of Intelligent Transport Systems
    • /
    • v.19 no.6
    • /
    • pp.163-179
    • /
    • 2020
  • With the expansion of platform-based taxi service, mobility and convenience of users are getting better. However, due to profitability problem, marginalized areas in the supply of the service are expected to appear. As such, this study analyzed spatial marginalization of taxi service caused by imbalance in supply and demand during the night-time when public transportation service is suspended. According to hot-spot analysis of taxi, outskirt of a city and residential areas showed high vacancy and greater number of drop-offs compared to the number of pick-ups. On the contrary, they were confirmed low in the center and sub-centers of a city. Centrality analysis also showed a similar pattern with hot-spot analysis. Due to this, drivers may refuse to pick up a customer bound for an area with lower out-degree centrality compared to in-degree centrality as it might be difficult for the drivers to pick up another customer after dropping off the current customer. Thus, customers may need to wait for a taxi for a longer time. For this reason, improvement in spatial marginalization caused by mismatch of supply and demand is required. Also, the outcome of this study is expected to be utilized as a basic data.

Through load prediction and solar power generation prediction ESS operation plan(Guide-line) study (부하예측 및 태양광 발전예측을 통한 ESS 운영방안(Guide-line) 연구)

  • Lee, Gi-Hyun;Kwak, Gyung-il;Chae, U-ri;KO, Jin-Deuk;Lee, Joo-Yeoun
    • Journal of Digital Convergence
    • /
    • v.18 no.12
    • /
    • pp.267-278
    • /
    • 2020
  • ESS is an essential requirement for resolving power shortages and power demand management and promoting renewable energy at a time when the energy paradigm changes. In this paper, we propose a cost-effective ESS Peak-Shaving operation plan through load and solar power generation forecast. For the ESS operation plan, electric load and solar power generation were predicted through RMS, which is a statistical measure, and a target load reduction guideline for one hour was set through the predicted electric load and solar power generation amount. The load and solar power generation amount from May 6th to 10th, 2019 was predicted by simulation of load and photovoltaic power generation using real data of the target customer for one year, and an hourly guideline was set. The average error rate for predicting load was 7.12%, and the average error rate for predicting solar power generation amount was 10.57%. Through the ESS operation plan, it was confirmed that the hourly guide-line suggested in this paper contributed to the peak-shaving maximization of customers.Through the results of this paper, it is expected that future energy problems can be reduced by minimizing environmental problems caused by fossil energy in connection with solar power and utilizing new and renewable energy to the maximum.

Research on the Importance and Satisfaction of Restaurants using IPA : Focusing on 5-Star Hotels in Seoul Area (IPA를 이용한 레스토랑의 중요도-만족도 연구: 서울지역 5성급 호텔을 중심으로)

  • Kim, Yeon-Sun
    • The Journal of the Korea Contents Association
    • /
    • v.21 no.6
    • /
    • pp.505-512
    • /
    • 2021
  • This study is to strengthen the competitiveness of 5-star hotel restaurants in Seoul, and the paired sample t-test was used. As a result of the study, first, the importance variables of hotel restaurants were measured as high variables such as'taste and quality of food(4.30)' and'diversity of menus(4.17)'. Second, the variables satisfied by customers visiting hotel restaurants were 'quantity of food(3.86)', 'taste and quality of food(3.78)', and 'diversity of menus(3.75)', etc. were surveyed. Third, as a result of IPA analysis, the variables in the first quadrant were the restaurant staff's expertise, cleanliness of the restaurant, the taste and quality of the food, the variety of menus, rapid service, food plating, the amount of food served, and the atmosphere of the restaurant. External environment, etc. were derived. In the second quadrant, cleanliness of restaurant tableware, freshness of food, and restaurant view were investigated. In the third quadrant, the reputation, restaurant toilet cleanliness, table cleanliness, parking facilities, transportation and convenience, etc. belong to this. Finally, variables belonging to the fourth quadrant were investigated such as reasonable price, cost-effectiveness and affordability, friendliness of restaurant staff, clothing and appearance of restaurant staff, and restaurant interior.

A Study on the Influence of Blending Ratio of Powder and Oil on the Stability of Talc-Free Pressed Powder Formulation (파우더와 오일의 배합 비율이 탈크 프리 프레스드 파우더 제형의 안정성에 미치는 영향에 관한 연구)

  • Oh, Ji Won;Kim, Hyun Jee;Kwak, Byeong Mun;Jo, Hantae;Lee, Mi-Gi;Bin, Bum-Ho
    • Journal of the Society of Cosmetic Scientists of Korea
    • /
    • v.47 no.1
    • /
    • pp.31-40
    • /
    • 2021
  • The main stability factors of the pressed powder include hardness and drop stability. In general, for pressed powder with talc, the hardness and drop stability are evenly met and the skin texture is excellent. Recently, more than ever customers are looking for a replacement due to asbestos issue of talc. Therefore, it is urgent to develop a pressed powder formulation without talc that maintains stability and does not lose its sense of use. In this study, experiments were conducted to find the optimal ingredients mixing ratio to make talc-free pressed powder. The characteristics of raw materials used mainly in powder were checked and the ratio was changed, and the lightness and hardness were measured and drop test was conducted. If the natural mica ratio was higher than the synthetic mica or non-coated silica was used instead of the coated silica, the hardness and drop stability were lower than the content containing talc, but the lightness was similar. Conversely, if the synthetic mica ratio was equal to or higher than the natural mica ratio and the coated silica ratio was equal to or higher than the non-coated silica ratio, the hardness and drop stability of the content containing talc were similar, but the lightness was low. It was found that the hardness was higher than the content containing talc, but the drop stability was lower. Therefore, further study of the correlation between hardness and fall stability is also thought to be necessary.

A Study of the Effectiveness and Status of the Information Security Disclosure System (정보보호 공시제도의 운영실태와 효과성 분석)

  • Baek, Seung Jun;Lee, Hong Joo
    • Knowledge Management Research
    • /
    • v.22 no.1
    • /
    • pp.309-330
    • /
    • 2021
  • The information security disclosure system (ISDS) has been implemented since 2016 to ensure the protection of stakeholders and the right to know, and to promote voluntary investment in information protection by companies. Regarding the information security disclosure system, there have been studies that urge the implementation of the system, but studies that analyze the contents disclosed after the implementation of the system or suggest improvement directions are few. In this study, the contents of the information security disclosure system that had been announced on the information security industry promotion portal until 2019 were analyzed, the current status was summarized, and the direction of system improvement was suggested. In some cases, companies that disclosed information through the disclosure system increased the number of personnel in charge and obtained certifications related to information security, but did not find any effect on the increase/decrease in investment. The current disclosure system has not been activated because it has difficulty in giving individual companies incentives to disclose. Thus, this study suggests the inclusion of ISDS to information security management system (ISMS), which is currently mandatory for certain companies. In the current disclosure system, it is difficult for the company's stakeholders or customers to check the contents of the disclosure. As a way to do this, a method of including in the contents of the personal information processing policy or the notification of the use of personal information was suggested.

A Study on the Influence of Sentiment and Emotion on Review Helpfulness through Online Reviews of Restaurants (레스토랑의 온라인 리뷰를 통해 감성과 감정이 리뷰 유용성에 미치는 영향에 관한 연구)

  • Yao, Ziyan;Park, Jiyoung;Hong, Taeho
    • Knowledge Management Research
    • /
    • v.22 no.1
    • /
    • pp.243-267
    • /
    • 2021
  • Sentiment represents one's own state through the process of change to stimulus, and emotion represents a simple psychological state felt for a certain phenomenon. These two terms tend to be used interchangeably, but their meaning and usage are different. In this study, we try to find out how it affects the helpfulness of reviews by classifying sentiment and emotion through online reviews written by online consumers after purchasing and using various products and services. Recently, online reviews have become a very important factor for businesses and consumers. Helpful reviews play a key role in the decision-making process of potential customers and can be assessed through review helpfulness. The helpfulness of reviews is becoming increasingly important in practice as it is utilized in marketing strategies in business as well as in purchasing decision-making issues of consumers. And academically, the importance of research to find the factors influencing the helpfulness of reviews is growing. In this study, Yelp.com secured reviews on restaurants and conducted a study on how the sentiment and emotion of online reviews affect the helpfulness of reviews. Based on the prior research, a research model including sentiment and emotions for online reviews was built, and text mining analyzes how the sentiment and emotion of online reviews affect the helpfulness of online reviews, and the difference in the effects on emotions It was verified. The results showed that negative sentiment and emotion had a greater effect on review helpfulness, which was consistent with the negative bias theory.

A Study on the Properties of Inventory for Efficient Inventory Control at Small-scale Manufacturing Company (소규모 제조기업의 효율적 재고관리를 위한 재고속성에 관한 연구)

  • Kim, Ki Bum;Nam, Gon;Jeong, Yong Moon;Heo, Se min
    • Journal of the Korea Academia-Industrial cooperation Society
    • /
    • v.21 no.12
    • /
    • pp.449-455
    • /
    • 2020
  • Inventory management is one of the important business functions for manufacturing companies to determine market responsiveness. Customers' needs are diversifying, and the life cycle of products is decreasing, thus increasing the importance of inventory management. However, for small-scale manufacturing companies, investing in an IT system for inventory management is practically difficult. In this study, we introduce an inventory and warehouse management model that can be applied simply and quickly in small-scale manufacturing companies. Firstly, we introduce the concept of the properties of inventory and provide an analytical methodology based on the age and quantity of the inventory. Secondly, in accordance with the properties of the inventory, we introduce location management rules for warehouse operation. To apply the proposed model, we studied a wallpaper manufacturing company and verified the applicability of the proposed methods in the field. The proposed model can be applied immediately as part of on-site improvement activities by small-scale manufacturing companies, and inventory management activities are expected to reduce bad long-term inventory and further secure storage capacity for warehouses.

Simulation Analysis of Multi-group Competitive Relationships between Platforms in Social Network Service (SNS) Market (SNS 시장 내 플랫폼 간 다집단 경쟁관계 시뮬레이션 분석)

  • Choi, Jong You;Jung, Gisun;Kim, Young;Kim, Yun Bae
    • Journal of the Korea Society for Simulation
    • /
    • v.29 no.4
    • /
    • pp.9-19
    • /
    • 2020
  • The number of customers on Social Network Services(SNS) is rapidly increasing with the spread of smartphones. As of 2018, about 2.7 billion people of the world population (about 7.1 billion people) and more than 31.2 million people of the total population of South Korea (about 50.1 million) use SNS. There are several studies have been conducted on increasing SNS market. Most of them, however, were not quantitative but qualitative studies. This study is conducted on domestic SNS market to identify the competitive relationship among SNS platforms with great proportion in South Korea, such as Facebook, Instagram and Twitter. The objective is to suggest some hypotheses of the competitive relations, test them, and finally verify the trend of domestic SNS market. Competitive Lotka-Volterra (LV) model is used to find out the competitive relationships and Moving Window is also used to show the changes of them over time. In order to test the hypotheses on the relationships, some experiments are performed with Moving Window technique. Thus, the relations among the platforms and the changes of them over time are identified.

A Case Study on the Composition of the Sales Activity Framework and the Elements of Sales Activity for Successful Value-based Selling (성공적인 가치기반판매를 위한 영업활동 프레임워크 구성과 영업활동 요소에 관한 사례연구)

  • Chung, Soonbo;Jeong, Seung Ryul
    • Knowledge Management Research
    • /
    • v.22 no.1
    • /
    • pp.183-215
    • /
    • 2021
  • The purpose of this study is to present a framework for sales activities necessary for the successful sales development in the sales process of value-based selling and to explore individual sales activities for successful value-based selling. When we understand value-based selling as a procedural progression in the sales process, integrate it into the sales activity framework, and segment your sales activities to identify the key activity elements for successful execution, the intrinsic effect of value-based selling can be achieved. Sales activities related to the success of value-based selling are reflected in the sales activity framework based on the sales process through literature studies and application cases in actual sales field, and detailed elements of individual sales activities for successful deployment are identified through case studies. Through literature research and sales practice in actual field, 13 sales activities are presented in the five-stage sales process, and 42 detailed sales activities for successful value-based selling through case studies are identified in an improved sales activity framework. Through this study, the sales activity framework provides a role in evaluating whether the sales function of value-based selling is being performed as a correct activity in the sales process, and whether sales opportunities with specific customers can continue value-based selling activities. The sales activity framework serves as a guide for successful value-based selling.

Technical Survey on the Real Time Eye-tracking Pointing Device as a Smart Medical Equipment (실시간 시선 추적기반 스마트 의료기기 고찰)

  • Park, Junghoon;Yim, Kangbin
    • Smart Media Journal
    • /
    • v.10 no.1
    • /
    • pp.9-15
    • /
    • 2021
  • The eye tracking system designed in this paper is an eye-based computer input device designed to give an easy access for those who are uncomfortable with Lou Gehrig's or various muscle-related diseases. It is an eye-based-computer-using device for users whose potential demand alone amounts to 30,000. Combining the number of Lou Gehrig's patients in Korea estimated at around 1,700, and those who are unable to move their bodies due to various accidents or diseases. Because these eye input devices are intended for a small group of users, many types of commercial devices are available on the market. It is making them more expensive and difficult to use for these potential users, less accessible. For this reason, each individual's economic situation and individual experience with smart devices are slightly different. Therefore, making it difficult to access them in terms of cost or usability to use a commercial eye tracking system. Accordingly, attempts to improve accessibility to IT devices through low-cost but easy-to-use technologies are essential. Thus, this paper proposes a complementary superior performance eye tracking system that can be conveniently used by far more people and patients by improving the deficiencies of the existing system. Through voluntary VoCs(Voice of Customers) of users who have used different kinds of eye tracking systems that satisfies it through various usability tests, and we propose a reduced system that the amount of calculation to 1/15th, and eye-gaze tracking error rate to 0.5~1 degree under.