• 제목/요약/키워드: Customers' tracking

검색결과 36건 처리시간 0.02초

다세대 기술 이동경로(Migration path)의 정의 및 종류에 대한 연구: 반도체 기술의 고객 및 공급자 이동경로 사례 (A Study on Definition and Types of Migration Path of Multiple Generation Technology: Case of Customers' and Suppliers' Migration Paths in Semiconductor Technology)

  • 박창현
    • 한국산학기술학회논문지
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    • 제20권11호
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    • pp.181-188
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    • 2019
  • 새로운 기술의 대체 현상에 의해 발생하는 다세대 기술의 이동경로는 기술의 대체 현상을 이해하는데 중요하며, 궁극적으로 기술혁신의 과정을 이해하는데 기여가능하다. 본 연구에서는 다세대 기술의 대체 과정에서 발생하는 이동경로의 개념을 정의하고, 다세대 기술의 이동경로의 종류에 대한 모형을 다차원 기반(액터, 세대, 시간)으로 개발하였다. 문헌리뷰 및 다차원 기반 이동경로의 궤적 추적을 통해 다세대 기술의 이동경로의 정의 및 종류에 대한 모형을 제시하였고, 도출한 모형의 정합성을 반도체 산업 사례를 바탕으로 검증하였다. 다세대 기술의 공급자들의 이동경로는 3가지 이동경로(전환경로, 뜀뛰기경로, 신규진입경로)로 모형화가 가능하였고, 고객들의 이동경로는 4가지 이동경로(전환경로, 뜀뛰기경로, 신규진입경로 및 확산경로)로 모형화가 가능하였다. 본 연구를 통해 도출한 이동경로의 정의 및 종류에 대한 모형은 다세대 기술의 대체 현상을 통한 이동경로를 이해하는데 유용할 것이고, 반도체 산업 외에도 다양한 산업군에서 다양한 유형의 액터들에 대해서도 적용 가능한 것이다. 또한 실무적으로도 공급자와 고객은 다세대 기술의 대체 현상을 이해하여 경쟁자 대비 기술전략을 수립하는데 유용할 것이다.

Inter-category Map: Building Cognition Network of General Customers through Big Data Mining

  • Song, Gil-Young;Cheon, Youngjoon;Lee, Kihwang;Park, Kyung Min;Rim, Hae-Chang
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • 제8권2호
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    • pp.583-600
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    • 2014
  • Social media is considered a valuable platform for gathering and analyzing the collective and subconscious opinions of people in Internet and mobile environments, where they express, explicitly and implicitly, their daily preferences for brands and products. Extracting and tracking the various attitudes and concerns that people express through social media could enable us to categorize brands and decipher individuals' cognitive decision-making structure in their choice of brands. We investigate the cognitive network structure of consumers by building an inter-category map through the mining of big data. In so doing, we create an improved online recommendation model. Building on economic sociology theory, we suggest a framework for revealing collective preference by analyzing the patterns of brand names that users frequently mention in the online public sphere. We expect that our study will be useful for those conducting theoretical research on digital marketing strategies and doing practical work on branding strategies.

Key Success Factors of Blockchain Platform for Micro-enterprises

  • YANG, Mei-Hsiang;LEE, Tzong-Ru;CHANG, Tin-Chang
    • The Journal of Asian Finance, Economics and Business
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    • 제6권3호
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    • pp.283-293
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    • 2019
  • The purposes of the study are threefold: (1) develop key successful factors of blockchain platform for micro-enterprises based on Balanced Scorecard (BSC), (2) find out the correlation between the key successful factors of blockchain platform for micro-enterprises, and (3) understand the perception of micro-enterprise blockchain and the difference between theoretical guidance and practical application. This study combines Interpretative Structural Modeling Method, (ISM) and Decision-Making Trial and Evaluation Laboratory (DEMATEL) to analyze the causal relationships and hierarchical structures of the 12 key successful factors of blockchain platform for micro-enterprises and understand the correlation between factors. The 12 key successful factors developed based on the four perspectives of the Balanced Scorecard, and the questionnaire designs based on the concept of DEMATEL, and then analyzed data by DEMATEL and ISM methods to understand the correlation between key factors. The research results show that the key successful factors of blockchain platform for micro-enterprises include "brand equity", "security and anti-counterfeiting", "sales growth", "transparency and clear", "trust", "consensus mechanism", "traceability", "consistency", "tracking", "innovation management", "international", "organizational adaptation", in which consumer "trust" plays an important role. Micro-enterprises can use blockchain to expand the market, provide customers with better service quality, and bring sales growth to micro-enterprises.

Development of Evaluation Metrics for Pedestrian Flow Optimization in a Complex Service Environment Based on Behavior Observation Method

  • Bahn, Sang-Woo;Lee, Chai-Woo;Kwon, Sang-Hyun;Yun, Myung-Hwan
    • 대한인간공학회지
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    • 제29권4호
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    • pp.647-654
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    • 2010
  • In a service environment, the spatial layout is an important factor that has a great impact on customers' behavioral characteristics including wayfinding and purchasing. Previous studies have shown a gap between marketing, focusing solely on profitability and satisfaction, and architecture, looking only into efficiency of pedestrian flow. To balance such disparity, this study suggests an integrated approach for assessing behavioral patterns in complex service environments. With the objective that complex service environments should aim to increase its profitability and efficiency while guaranteeing customer satisfaction, quantitative metrics was developed for evaluation. The metrics was defined to use data from behavior observation including path tracking, population counting, and gaze analysis, while previous studies have relied on abstract survey methods that were prone to sampling errors and loss of data. For validation of the metrics in a real world setting, a case study was conducted at 4 train stations in Korea. In the case study, experiments were conducted to gather the required data in all 4 train stations, while their physical layouts were also analyzed. With the results from the case study, comparative evaluation of the 4 train stations in terms of behavioral efficiency was possible, together with a discussion on the effect of their physical settings.

The Relationship between Brand Authenticity, Brand Equity and Customer Satisfaction

  • TRAN, Van Dat;VO, Thi Ngoc Linh;DINH, Thu Quynh
    • The Journal of Asian Finance, Economics and Business
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    • 제7권4호
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    • pp.213-221
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    • 2020
  • This study examines the relationship between brand authenticity, brand equity, and customer satisfaction. A total of 263 participants participated in this study. Participants rated a set of three brands: Apple, Starbuck, and Nike. Each participant rated the extent to which the items described his or her authenticity with the brands listed, the equity of the brands listed, and feelings of satisfaction toward the brands. This study employs confirmatory factor analysis and structural equation modeling. The results indicate that 1) brand authenticity positively relates to brand equity, and 2) brand authenticity effects to customer satisfaction. The findings suggest that marketers can use the brand authenticity for assessment, planning, and tracking purposes to understand the authenticity of their brands for their customers. Products of authenticity brand are better liked, viewed as higher quality, offer greater value and are more likely to be purchased than less authenticity brand. They can command a significant price premium. The findings provide useful support and evidence for brand management, as well as companies in other developing countries, to engage more in brand practices as a core element of their strategic and brand management. This means that managers should work to increase perceptions of authenticity for their offerings.

전자무역과 전자상거래에 따른 수출입물류서비스 발전방안 연구 (Advances in Cyber Trade and E-Commerce: Thier Impacts on Ex-Im Logistics Services)

  • 안승범
    • 한국항만경제학회지
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    • 제18권1호
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    • pp.107-134
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    • 2002
  • Globalization of the industry induces the internationalization of any given manufacturing company's supply chain. Development of e-Commerce and Information Technology (IT) changes the logistics structure, making logistics information systems essential. Web-based connectivity and supply chains based on new technologies are becoming essential in the logistics industry. Customers are driving the implementation of systems to ensure timely, thorough, and accurate information, often with immediate access; in response, the Internet has propagated tracking and tracing systems. Value-added services are the key to successful intermediary activities. The nationwide Integrated Logistics Information System (ILIS) aimed to utilize existing and future information infrastructure and knowledge bases to build an integrated logistics information network that would provide comprehensive logistics information services for shippers and carriers in order to improve the efficiency of both inventory and information flows in their supply chains. The ILIS, as one of the seven national information networks, has provided various services, particularly services related to import/export and clearance. Though a survey concerning logistics information services shows rather positive results, shippers and carriers still require better services and reductions in EDI prices. Therefore, the role of the ILIS needs to be re-defined. Short-term plans for the ILIS contain ICD services and XML/EDI services, which are described in detail.

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Flexible Working Arrangements: A Case Study of IT-SMEs in Thailand

  • Tanlamai, Intara
    • Journal of Information Technology Applications and Management
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    • 제24권3호
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    • pp.23-49
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    • 2017
  • This paper is part of the dissertation for an MSc in Project Management and Innovation of Strathclyde Business School The research aims at understanding how IT-SMEs (Small and Medium-sized Enterprises in Information Technology Business) implement and use Flexible Work Arrangements and Flexible Working Hours (FWH/FWA) in their organisations. In-depth interview data was collected from managers and business owners of 31 companies whose needs for Work-Life Balance varied. Results show that many factors positively influence IT-SMEs to use FWH/FWA. For example, customers and partners working at different work-hours, traffic congestions between home and office, and the general stereotype of IT personnel. However, the results also found several concerning factors that may hamper the success of FWH/FWA implementation. They include the inadequacy of management skills in tracking, monitoring, and assessing employee's real performance, contextual factors for Thai IT-SMEs, i.e. conflict resolution culture, IT people's protocol of communication exchanges, and shortcoming of technology infrastructure. The findings also show that many companies that had used FWA eventually stopped. Thus, a four-phase cyclical framework called PLIC (Purpose-Limitation-Implementation-Consequence) has been developed as an approach to FWH/FWA implementation.

엔진발전기와 연계된 BESS의 무순단 모드 전환 기법 (Seamless Transfer Method of BESS Connected by Engine Generator)

  • 신은석;김현준;김교민;유승영;한병문
    • 전기학회논문지
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    • 제64권12호
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    • pp.1709-1717
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    • 2015
  • In remote islands PV (Photo Voltaic) panel with BESS (Battery Energy Storage System) supplies electric power to the customers in parallel operation with EG (Engine Generator) to save fuel consumption and to mitigate environmental load. BESS operates in voltage control mode when it supplies power to the load alone, while it operates in current control mode when it supplies power to the load in parallel with EG. This paper proposes a smooth mode change scheme from current control to voltage control of BESS by adding proper initial value to the integral part of voltage control, and a smooth mode change scheme from voltage control to current control by tracking the EG output voltage to the BESS output voltage using PLL (Phase-Locked Loop). The feasibility of proposed schemes was verified through computer simulations with PSCAD/EMTDC, and the feasibility of actual hardware system was verified by experiments with scaled prototype. It was confirmed that the proposed schemes offer a seamless operation in the stand-alone power system in remote islands.

카페 파사드의 선호도에 따른 시각적 주의집중 및 뇌파 주의집중도 분석 (A Study on the Visual Concentration and EEG Concentration on Cafe Facade)

  • 김상희;이정호
    • 한국실내디자인학회논문집
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    • 제25권3호
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    • pp.60-69
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    • 2016
  • This experimental study measures the emotional and physiological responses of customers as to cafe facade design. It is done through eye-tracking and EEG response experiments. Specifically, their visual concentration and EEG concentration are analyzed in line with their facade preferences. The findings are as follows. First, the correlation between their facade preferences and visual concentration on facades is as follows: Highly preferable facades have a lower visual concentration frequency than the less preferable facades. Second, an analysis of $12{\times}12$ lattice division of facades shows that all facades have a high visual concentration for signs. The exceptions are F(6), F(7), F(8), and F(10). There is no correlation between the facade preferences and visual concentration behaviors for particular facade elements. Third, an analysis of prefrontal lobe's facade concentration shows that there is no correlation between the preferences and EEG concentration. However, there are big differences in the prefrontal lobe activity of 12 subjects depending on the facade. In particular, nine of them (3, 9, 13, 14, 15, 28, 36, 38, 43) show an activated prefrontal lobe as to the highly preferable facades-F(1), F(2), F(3), and F(4). However, such activation is not detected on the less preferable facades-F(9), F(10), F(11), and F(12).

USN 환경에서 다중 RFID 제어를 통한 헬스케어 응용 시스템 설계에 관한 연구 (A Study on the Design of Health-Care Application System through Control of Multiple RFID in USN)

  • 이양선
    • 한국정보통신학회논문지
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    • 제14권8호
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    • pp.1937-1942
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    • 2010
  • 본 논문에서는 RFID 기술을 헬스장에 적용하여 각 이용자에게 맞는 운동순서, 장비사용법, 운동량, 운동 목표 등을 개인 트레이너의 지도 없이 체계적으로 이루어지도록 한다. 또한, 헬스장을 이용하는 고객은 RFID를 이용하여 저렴한 비용으로 트레이너의 지도를 받는 것과 동일한 효과를 기대할 수 있다. 본 논문에서의 시스템은 운동시간을 기록하는 것뿐만 아니라, 마이크로프로세서와 가속도 센서를 이용하여 운동량을 분석할 수 있다. 이로 인하여 사용자 운동량 판단이 가능한 시스템을 구현하였다.