• Title/Summary/Keyword: Customer-oriented Port

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The Development Strategy of the Container Port in the Innovation Process of Logistics (2) Development Strategy of the Container Port (로지스틱스의 진화에 대응한 항만의 발전 전략에 관하여 - (2) 컨테이너항만의 개발전략 -)

  • 이철영;강기중;여기태
    • Journal of Korean Port Research
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    • v.14 no.1
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    • pp.1-11
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    • 2000
  • Recently, the role of container ports is radically changing, These changes are largely driven by the innovation process of Logistics such as Supply Chain Logistics and Global Logistics due to the international expansional of industry. Under this environment, It is required that the container port should act as a integral part of a Supply Logistics Chain especially to provide the customer-oriented logistics service. This paper deals with the development strategy of container ports coping with these changes in the view point of container ports as a Logistics infrastructure to provide customer-response services and necessary to the economic promotion of hinterlands. Strategy is suggested in the phases of the customers desire, the pattern of container cargo, the economic promotion of hinterlands, and interrelation of container ports in north-east Asia and also domestics through the analysis of competiveness of container ports.

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An Analysis of the Relationship between the Port-Logistics Function and Port-Quality for the Competitiveness of Port (항만 경쟁력제고를 위한 항만물류기능과 항만품질수준간의 관련성 분석)

  • 김성규;김기수;안기명
    • Journal of Korean Port Research
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    • v.13 no.2
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    • pp.267-278
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    • 1999
  • Since the mid 1980s, the concept of logistics has become more important to the enterprises in strategic sense because it had aggrandized itself to more comprehensive and integrative concept. Therefore study on the service organization of the logistics system for customer’s satisfaction from the management’s point has been focused as one of the major subject in order to improve the logistics quality which would ultimately increase the value of logistics service. This study has been focused on what the port logistics functions and the factors of the port logistics quality are those Korean port managers acknowledge as important factor. And examins these port logistics quality levels and the port logistics value (port productivity, service results) obtained by the results of these activities while reviewing the relation of the custom value which the port managers evaluate in order to evaluate and promote the competitiveness of the Korean port. According to the study results the port logistics function which the Pusan Container Terminal managers recognized as important were customer service management the flexibility of the port facilities and curtailment of the original operation cost of the port. It also indicated that the managers recognized the importance of the customer-oriented terminal management as it showed a close relationship with the port quality level.

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On the Development Strategy of the Container Port coping with the Innovation Process of Logistics (로지스틱의 진화에 대응한 항만의 발전 전략에 관하여(2))

  • 이철영;김현;여기태
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
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    • 1999.10a
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    • pp.59-69
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    • 1999
  • Recently, the role of container ports is radically changing. These changes are largely driven by the innovation process of Logistics such as Supply Chain Logistics and Global Logistics due to the international expansion of industry. Under this environment, It is required that the container port should act as a integral part of a Supply Logistics Chain especially to provide the customer-oriented logistics service. This paper deals with the development strategy of container ports coping with these changes in the view point of container ports as a Logistics infrastructure to provide customer-response services and necessary to the economic promotion of hinterlands. Strategy is suggested in the phases of the customers desire, the pattern of container cargo, the economic promotion of hinterlands, and interrelation of container ports in north-east Asia and also domestics through the analysis of competiveness of container ports.

Port Information System For Port Authority (항만 유형별 정보시스템)

  • Park Nam-Kyu;Choi Hyung-Rim;Lee Chang-Sup;Kang Moo-Hong
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.9 no.8
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    • pp.1632-1642
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    • 2005
  • Is there my relationship between a port information system and a port type? This paper aims to define its relationship through a study on the port types of advanced countries and their information systems. In terms of port ownership and its governing body, the port type can be divided into 4 types: state-run, public corporation, local government-run, and private ownership. According to the port type, the major activities of ports are different. In the case of a state-run and local government-run port, they put emphasis on the function of administration, but a public corporation and private ownership stress the importance of customer services. The study results of the mutual relationship of a port type and an information system show that the state-run and local government-run ports have a good administration-oriented system, and public corporation and privatized ports have an excellent customer-oriented community system and e-business system. The differences in the information system by port type provide an important suggestion to the improvement of information system of Busan Port Authority. As Busan port has been transformed from a state-run type to a public corporation, a new port information system has to be followed. Accordingly, this study has suggested a three-stage development plan: The first is a mirroring stage of stabilizing the port management, the second is a cooperation stage of enhancing customer services through the establishment of a community system, and the third is an e-business stage of developing a profit system in order to create value added.

A Study on Ports Development Policies in Korea (우리나라 항만개발정책방향에 관한 연구)

  • 김병윤
    • Journal of Korea Port Economic Association
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    • v.19 no.1
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    • pp.207-221
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    • 2003
  • Now we are faced on the national policy to aim at the nationwide logistics center in North-East Asia. To come true, Korean ports developments policies are better off going towards integrated governmental supportive system build-up, activated infra-structures, back-yard developments, legal and institutional system, international co-ordination networks system, customer-oriented port management system like one-stop services, and multi-variate financing resources. Above all, Related governmental institutions strongly have self-confidences and devotional efforts to make them all implemented not losing own way.

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A Study on Ports Development Policies in Korea (우리나라 항만개발정책방향에 관한 연구)

  • 김병윤
    • Proceedings of the Korea Port Economic Association Conference
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    • 2003.07a
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    • pp.343-357
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    • 2003
  • Now we are faced on the national policy to aim at the nationwide logistics center in North-East Asia. To come true, Korean ports developments policies are better off going towards integrated governmental supportive system build-up, activated infra-structures, back-yard developments, legal and institutional system, international co-ordination networks system, customer-oriented port management system like one-stop services, and multi-variate financing resources. Above all, Related governmental institutions strongly have self-confidences and devotional efforts to make them all implemented not losing own way.

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Strategies for Container Terminal Development and Operation for the Hub port in Northeast Asia (동북아 중심항만 구축을 위한 컨테이너 터미널의 개발 및 운영전략)

  • Lee, C.Y.;Yang, W.
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
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    • 1998.10a
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    • pp.271-285
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    • 1998
  • This paper aims to suggest the strategies for Korea port, especially Busan to develope into a viable transhipment center and/or Hub port as the articulation points between mainline and feeder nets. To tackle this goal, the authors clarify the requirements for Korea port which will be critical in determining its position as Hub through the careful analysis on competitiveness, environmental impact, port policy and capacity, transhipment traffic and inherent ablity to generate traffic. The results are summerized as follows. (1) Coping with increasing container volumes, new investment is sustainedly necessary to increase the capacity and inherent ability of container port and create economies of scale. Moreover, increasing port capacity will increase the potential for the Korea port's inclusion into mainline rather than feeder networks. (2) Considering an increasing awareness of need for customer-oriented option s and service quality rather than simply a reliance on infrastructure-led efficiency, privatization of one sort or another and corporation of port have been key strategies in achieving greater efficiency in Korea containerport.

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Strategies for Container Terminal Development and Operation for the Hub Port in Northeast Asia (동북아 중심항만 구축을 위한 컨테이너 터미널의 개발 및 운영전략)

  • 이철영;최재수;박진수;채양범;신창훈
    • Journal of Korean Port Research
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    • v.12 no.2
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    • pp.161-176
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    • 1998
  • This paper aims to suggest the strategies for Korea port, especially Busan to develope into a viable transhipment center and/or Hub port as the articulation points between mainline and feeder nets. To tackle this goal, the authors clarify the requirements for Korea port which will be critical in determining its position as Hub trough the careful analysis on competitiveness, environmental impact, port policy and capacity, transhipment traffic and inherent ability to generate traffic. The results are summerized as follows. (1) Coping with increasing container volumes, new investment is sustainedly necessary to increase the capacity and inherent ability of container port and create economies of scale. Moreover, increasing port capacity will increase the potential for the Korea port's inclusion into mainline rather than feeder networks. (2) Considering an increasing awareness of need for customer-oriented operations and service quality rather than simply a reliance on infrastructure-led efficiency, privatization of one sort or another and corporation of port have been key strategies in achieving greater efficiency in Korea containerport.

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A Study on Port Alliance between Incheon Port and Major Ports in Northern China

  • Chung, Tae-Won
    • Journal of Navigation and Port Research
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    • v.32 no.4
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    • pp.287-294
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    • 2008
  • Recently, amount of cargoes from main ports in Northeast Asia have rapidly increased and as well surplus port development in same region corresponded with the boom in external trade that resulted from successful export-oriented economics strategy by China, Japan and South Korea. To cope with this business circumstances, a certain form of port alliance is desperately needed to provide a suitable service to customer and establish their countervailing power against the shipping alliance. Nevertheless, Incheon seaport has not made a definite port alliance system with main ports in Northern China yet. Thus, the purpose of this study is to identify the key success factors to form a port alliance through examining previous studies. We have benchmarked previous studies which are related to main ports in global region and the questionnaire on customers of ports. By studying this, we are able to suggest a few strategies for forming successful port alliance to enhance Incheon port's capabilities in the long term plan. As a policy proposal, this study suggests Incheon port and main ports in Northern China should construct a logistics infrastructure through mutual investment and provide an incentive system when the ocean carrier makes port call to both ports.

A Study on the Port Marketing Strategy for Strengthening the Competitive Power of the Container Terminal (컨테이너 터미널 경쟁력향상을 위한 항만마케팅 전략에 관한 연구)

  • Lee, J. K.;Kwak, K. S.
    • Journal of Korean Port Research
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    • v.9 no.2
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    • pp.9-24
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    • 1995
  • The intensification of the competition among container terminals has led to important affect such as, decision making or aggressive intervention of customers for terminal operation. Therefore, in case of developed ports, the large transition of port operation is composed of the press of terminal customer than decision making of terminal manager. Overall port tariffs for using terminal is made out by the conference of terminal customers than the supreme headquarters of terminal operation, and the related investment of terminal has been made according to requisition or proposal of customers. Therefore, among decision making problems that shippers, shipping companies, and freight forwarder among decision making problems that shippers, shipping companies, and freight forwarder face, the choice of the container terminal is one of the most important problems. So, the decision making of the users seems to have a significant impact on the competitive power of container terminals. The main objective of this study is to design port marketing strategy for strengthening the competitive power of container terminals. The results of this study were found as follows: Firstly, port authority should establish user-oriented operation policy of terminal as the means of activating the opinion window, using terminal monitoring system(TMS). Secondly, terminal planning and development of government should be made to minimize the lead time, to induce the civil capital and to utilize the economies of scale. Thirdly, port authority needs to endeavor to analyze the information of competing foreign terminals as well to promote the concentrated marketing for the terminal on the users, to train the expert and to develop the new port charge system. Fourthly, to improve the competitive power of the container terminal, Port Authority should optimize the subsystems related to port marketing, far more these systems should be joined organically to work effectively. Finally, port authority system should be introduced, Namely, port should have the enterprise inclination as well s the public inclination.

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