• Title/Summary/Keyword: Customer pressure

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The Experimental Study of Helical Gear Noise on the Effect of Lead Errors (리드오차의 영향에 대한 헬리컬 기어 소음의 실험적 연구)

  • Park, Chan-Il;Lee, Jang-Mu
    • Transactions of the Korean Society of Mechanical Engineers A
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    • v.25 no.9
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    • pp.1475-1482
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    • 2001
  • Nowadays reduction of gear noise in power transmission is very important, because the noise regulation is severe and demand of customer on noise is increased. To reduce gear noise, it is necessary to understand the noise characteristics of helical gear. In this work, we designed test rig for the study of gear noise and installed in semi-anechoic chamber. By using this rig, sound pressure level is measured under varying rotational speed and torque. The frequency characteristics of helical gear noise on the effect of lead errors and torque are discussed.

Optical Super-highway Network Maintenance and System Trends (초고속통신망 광케이블의 유지보수 및 시스템 발전방향)

  • Choi, Shin-Ho;Lee, Byeong-Wook;Park, Kap-Seok;Jang, Eun-Sang;Kim, Seong-Il
    • Proceedings of the KIEE Conference
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    • 1998.07g
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    • pp.2495-2497
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    • 1998
  • Fiber optic facilities are increasingly being deployed in loop applications for both busines and residential areas. These facilities support a variety of communications services that include high speed data and video using leading technologies such as Synchronous Optical Network (SONET), Wavelength Division Multiplexing(WDM). This proliferation of fiber optic facilities combined with the increasing pressure on network operators to reduce costs are fostering increased automation to reduce labor costs associated with providing and maintaining communications services. Effective fiber management and accurate records can improve the reliability and integrity of the future telecommunications networks and the quality of customer services. This paper describes the trend forward and the need for the deployment of Fiber Administration System (FAS) into the operations enviroment of a typical network provider.

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Evaluation of the Sound Quality for the Refrigerator by Consumer's Sense of Hearing (소비자 청음 평가를 통한 냉장고 음질 평가)

  • Joo, Jae-Man;Lee, Jea-Won;Lee, Jin-Kyung;Oh, Sang-Kyong
    • Proceedings of the Korean Society for Noise and Vibration Engineering Conference
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    • 2004.11a
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    • pp.145-148
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    • 2004
  • Until now, product mostly has revealed physical quantities created by the standpoint of engineers. Consumers, however, perceive and evaluate products on the non-physical characteristics, such as feelings, emotions, and experiences in different social and cultural situations. Especially, for the household appliances such as a refrigerator, the sound is heavily related to the satisfaction of a customer who is a real user of the product and is very important factor to decide purchasing as well as visual design. Therefore, in this research, not only the simple sound pressure level but also the consumer's sense of hearing evaluate the noise from the refrigerator. And also, in order to improve the quality of sound through the design change, the consumer's evaluation is analyzed and related to the engineering quantities.

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Exploring Graphically and Statistically the Reliability of Medium Density Fiberboard

  • Guess, Frank M.;Edwards, David J.;Pickrell, Timothy M.;Young, Timothy M.
    • International Journal of Reliability and Applications
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    • v.4 no.4
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    • pp.157-170
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    • 2003
  • In this paper we apply statistical reliability tools to manage and seek improvements in the strengths of medium density fiberboard (MDF). As a part of the MDF manufacturing process, the product undergoes destructive testing at various intervals to determine compliance with customer′s specifications. Workers perform these tests over sampled cross sections of the MDF panel to measure the internal bond (IB) in pounds per square inches until failure. We explore both graphically and statistically this "pressure-to-failure" of MDF. Also, we briefly comment on reducing sources of variability in the IB of MDF.

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Enablers of the Adoption of Mobile Banking: From Economic-Psychological-Social Perspectives

  • YunJi Moon
    • Asia pacific journal of information systems
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    • v.30 no.1
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    • pp.72-93
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    • 2020
  • With the proliferation of smart devices, mobile banking has become increasingly important. Customers can manage their banking needs without desktop computers or a face-to-face meeting with bank tellers. However, contrary to expectation of wide-spread use of mobile banking, several factors restrict its adoption. The purpose of this study is to explore what factors affect positively or negatively the adoption of mobile banking from economic (operational competence, convenience, mental accounting), psychological (hope, self-efficacy, optimism, resiliency) and social perspectives (normative social pressure, embarrassment avoidance). This paper suggests that three enablers would consequently affect a customer's perceived utilitarian and hedonic value in mobile banking, followed by trust and intention to use. In testing the hypothesized research model, survey and analysis of a structural equation model using Amos are conducted. The findings emphasize that banks need to focus on perceived utilitarian and hedonic values when considering economic, psychological and social enablers most salient to customers in order to promote greater adoption of mobile banking services.

Development of a Method to Reduce Damages by Pipe Failures (상수관 파괴에 의한 피해 경감기법의 개발)

  • Jun, Hwan-Don;Kim, Seok-Hyeon;Park, Moo-Jong;Kim, Joong-Hoon;Lee, Hwan-Goo
    • Journal of the Korean Society of Hazard Mitigation
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    • v.8 no.6
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    • pp.31-36
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    • 2008
  • A water distribution system should be constructed reasonably to supply water for the customer with proper quality and pressure as demands at nodes fluctuate with time. Also it should be reliable to minimize undesirable effects on the customer when various accidents happen such as pipe failures. A new method is presented here to reduce damages by pipe failures. For the work, two methods, namely, the method for estimating practical extent of damage by pipe failures and for estimating water distribution reliability, are adopted to analyze a water distribution system and to explore the damage reduction by pipe failures. As the results from the analysis of the model, the damage can be reduced effectively by increasing durability of each pipe in minimum cutsets according to the order of priority. The suggested method was applied to the Cherry-Hill network to verify its applicability.

Multiagent Enabled Modeling and Implementation of SCM (멀티에이전트 기반 SCM 모델링 및 구현)

  • Kim Tae Woon;Yang Seong Min;Seo Dae Hee
    • The Journal of Information Systems
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    • v.12 no.2
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    • pp.57-72
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    • 2003
  • The purpose of this paper is to propose the modeling of multiagent based SCM and implement the prototype in the Internet environment. SCM process follows the supply chain operations reference (SCOR) model which has been suggested by Supply Chain Counsil. SCOR model has been positioned to become the industry standard for describing and improving operational process in SCM. Five basic processes, plan, source, matte, deliver and return are defined in the SCOR model, through which a company establishes its supply chain competitive objectives. A supply chain is a world wide network of suppliers, factories, warehouses, distribution centers and retailers through which raw materials are acquired, transformed or manufactured and delivered to customers by autonomous or semiautonomous process. With the pressure from the higher standard of customer compliance, a frequent model change, product complexity and globalization, the combination of supply chain process with an advanced infrastructure in terms of multiagent systems have been highly required. Since SCM is fundamentally concerned with coherence among multiple decision makers, a multiagent framework based on explicit communication between constituent agents such as suppliers, manufacturers, and distributors is a natural choice. Multiagent framework is defined to perform different activities within a supply chain. Dynamic and changing functions of supply chain can be dealt with multi-agent by cooperating with other agents. In the areas of inventory management, remote diagnostics, communications with field workers, order fulfillment including tracking and monitoring, stock visibility, real-time shop floor data collection, asset tracking and warehousing, customer-centric supply chain can be applied and implemented utilizing multiagent. In this paper, for the order processing event between the buyer and seller relationship, multiagent were defined corresponding to the SCOR process. A prototype system was developed and implemented on the actual TCP/IP environment for the purchase order processing event. The implementation result assures that multiagent based SCM enhances the speed, visibility, proactiveness and responsiveness of activities in the supply chain.

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Perceived Product Value and Attitude Change Affecting Web-based Price Discount Level and Scarcity (웹 기반 가격할인 수준과 희소성이 영향을 주는 지각된 제품 가치와 태도 변화)

  • Zhang, Yutao;Lim, Hyun-A;Choi, Jaewon
    • The Journal of Information Systems
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    • v.27 no.2
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    • pp.157-173
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    • 2018
  • Purpose Product characteristics and price value in website have strongly effects on customer satisfaction. Especially, in the online shopping site, the scarcity limits the customer's opportunity to purchase the product. Thus scarcity has been proposed as a important factor that makes the customer highly aware of the merchantability of the product. The scarcity in the web store is used as an important variable to make purchasing decisions of users easier by psychological pressure. In the case of scarce products with price discounts in online commerce, advertising formats that highlight scarcity value in the web commerce market are very effective in enhancing purchase intentions of consumers. Unlike offline stores, the importance of scarcity becomes more important when reflecting the characteristics of online commerce. Therefore, this study intends to confirm the influence of the degree of price discounts and scarcity information presented by Web sites on consumer purchase behavior in Web purchase behavior. Design/methodology/approach This study conducted a web-based experimental study on price sensitivity and price discount. Therefore, we created experimental web-sites that offer two stimuli according to the discount rate. The 200 respondents were randomly assigned. The stimuli were fictitious based on tourism products. The first stimulus presented the price discount(15% discount) with basic explanation about the package of the tourist package. The stimuli assigned to the second group were used for groups with high price discount intensity(65% discount). In this way, the two stimuli clearly distinguished the level of price discount intensity. This paper conducted t-test analysis and structural equation to analyze the experiemental results after confirming the reliability and validity. Findings The results of this study are as follows. The difference in price discount intensity (15% vs 65%) with scarcity showed the mean difference among all the variables. Therefore, this study concluded that there is a significant difference between the price discount of 15% and 65% for the acquisition value and transaction value of users. In particular, consumers' purchase intention is greater and product recommendation intensity is stronger when the price discount is 65%. As a result, the high degree of the price discount intensity with scarcity exerts a greater influence on consumers' purchase intentions. Product scarcity also have a significant impact on perceived value of users. Therefore, purchase intention of customers increases when perceived value increases their profit and pleasure feeling.

A Theoretical Framework for the Study of the Affecting Factors on the Internet Technology Adoption at U.S Banks (미국은행의 인터넷 기술 도입요인 분석을 위한 이론적인 틀에 관한 연구)

  • 장용택;유상진
    • Journal of Korea Society of Industrial Information Systems
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    • v.5 no.3
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    • pp.94-110
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    • 2000
  • While most of the previous information technology adoption and diffusion researches focus the critical factors not on the organizational perspective but on the individual perspective based on the various reasons such as informational characteristics. This paper will try to analysis the adoption and diffusion factors of the Internet related technologies based on the organizational perspective. Nowadays, in especially, the evolving and fast diffusing Internet related technologies and the flourishing e-commerce applications pressure retail banks that prepare the new types of online payment systems to maintain their existing and new customer relationship and compete with their potential competitors in the coming market environments. In addition, while most previous researches only focus on the adoption of new information technologies, this paper not only analysis the adoption of innovational technology but also analysis the diffusion process in an organization, which encourage practitioners and researchers to reveal more detail and practical analysis of the innovational technology adoption and diffusion process in ann organizational setting. Based on the previous researches, there are several factor-category will be selected for this research: 1) organizational factor, 2) within banking industry factor, 3) non-banking industry factor, 4) customer acceptance factor, 5) government factor, and 6) the functionality of e-commerce systems factor. Finally, in this study, we assumed that the more sophisticated e-commerce adopting banks provide the more broad range of banking services in general. Thus, we develop the extended integrated technology diffusion model to provide empirical evidences to distinguish between adopters and non-adopters and explain the diffusion levels of e-commerce using the level of services provided via Internet to the customer in retail bank industry.

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Factors Influencing Internet Consumer's Purchase Delay Behaviors : Focusing on Situational Factors and Perceived Uncertainty (인터넷 소비자의 구매지연행동에 영향을 미치는 요인 : 상황적 요인과 지각된 불확실성을 중심으로)

  • Kim, Jong-Ouk;Suh, Sang-Hyuk
    • The Journal of the Korea Contents Association
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    • v.14 no.7
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    • pp.407-426
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    • 2014
  • This study analyzed the effects of situational factors and perceived uncertainty on purchase delay behaviors of internet consumers. The survey was conducted from internet consumers in the Seoul Metropolitan areas, and 394 responses were used in the data analysis. The results of this study were as follows. First, the negative experience and avoid regrets of the situational factors had a positive impact on overall purchase delay. The time pressure, changeability about purchase, negative experience and avoid regrets had a positive impact on payment stage delay. Also, the time pressure, negative experience and avoid regrets had a positive impact on shopping cart abandonment. Second, all factors of perceived uncertainty had a positive impact on overall purchase delay and payment stage delay. In addition, the information uncertainty and psychological uncertainty had a positive impact on shopping cart abandonment. Therefore, this study is contributing to the diversification of internet study, and it is provide useful information on the customer management and marketing strategy of internet shopping malls.