• Title/Summary/Keyword: Customer Requirement

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Visual Cohesion Improvement Technology by Clustering of Abstract Object (추상화 객체의 클러스터링에 의한 가시적 응집도 향상기법)

  • Lee Jeong-Yeal;Kim Jeong-Ok
    • Journal of the Korea Society of Computer and Information
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    • v.9 no.4 s.32
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    • pp.61-69
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    • 2004
  • The user interface design needs to support the complex interactions between human and computers. It also requires comprehensive knowledges many areas to collect customer's requirements and negotiate with them. The user interface designer needs to be a graphic expert, requirement analyst, system designer, programmer, technical expert, social activity scientist, and so on. Therefore, it is necessary to research on an designing methodology of user interface for satisfying various expertise areas. In the paper, We propose the 4 business event's abstract object visualizing phases such as fold abstract object modeling, task abstract object modeling, transaction abstract object modeling, and form abstract object modeling. As a result, this modeling method allows us to enhance visual cohesion of UI, and help unskilled designer to can develope the higy-qualified user interface.

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A case study on the prevention and occurrence of fault in Transmission & Substation (변전설비의 보수 정비 사례 및 고장 실태 조사 연구)

  • Lee, Seog-Kyu;Park, Hee-Woo;Kim, In-Kun;Lee, Jong-Hak;Lee, Man-Seon
    • Proceedings of the KIEE Conference
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    • 1999.11b
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    • pp.83-85
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    • 1999
  • Recently, a rapid increase of electricity demands have made Transmission & Substation device large-sized. complicated and diverse. Moreover, a rising level of customer's requirement and high growth of industry increase the reliability of electricity service. Therefore on the basis of the case study on the occurrence of fault, the prevention of defects for each device and the analyzing of the outbreak and prevention of systematic breakdown in Sin-Incheon Power Transmission Branch Office, this paper presents some important matters and suggests the method of improvement in design, construction, maintenance, and repairing the Transmission & Substation device.

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Lean Adoption in Third Party Logistics Industry to Achieve Efficient Logistics Activities

  • SUMANTRI, Yeni
    • Journal of Distribution Science
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    • v.17 no.12
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    • pp.71-79
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    • 2019
  • Purpose: This study focuses on lean implementation evaluation in Third Party Logistics (TPL) industry by using the lean principles measurement from Toyota Ways which consist of 14 principles. The core goal of this study is to appraise the lean implementation level in Third Party Logistics in East Java of Indonesia in order to achieve efficient logistics, distribution and transportation activities. Research design, data and methodology: This study uses a sample of 80 respondent who are Third Party Logistics managers in East Java Province, Indonesia. Data collection uses a questionnaire and standard statistical test was performed in order to analyze questionnaire. Results: The implementation level of lean management in Third Party Logistics shows that application of principle 3 (utilizing pull systems) has a higher score than the other principles. This situation shows that management give the best performance in plan process. They prioritize customer requirement in every process designed. However, the principle 8 (using reliable technology) show the weakness performance. Conclusions: Overall, this study shows the Third Party Logistics in East Java Province of Indonesia have applied the lean principle quite well, although the scores are only slightly above the average. This condition provides a strong basis for further lean implementation, especially for improving logistics, distribution and transportation activities in Third Party Logistics Business.

Study on Automatic Production Line for Home Appliance Goods Based on Toyota Production System (TPS에 의한 가전제품의 생산라인 자동화 구축)

  • Choi, Seong-Dae;Cheong, Seon-Hwan;Yoo, Chong-Kyu
    • Journal of the Korean Society of Industry Convergence
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    • v.12 no.2
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    • pp.85-90
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    • 2009
  • The Toyota production system (TPS) developed by Toyota corporation is a management principle and production model to improve values added through elimination of waste. Since the oil shock in 1970s, the TPS has drawn the worldwide attentions as a main factor of competitiveness of Japanese manufacturing system and has been studied and implemented in many countries regardless of size and types of industry. For the correspondence to various customer's requirement, it is required to establish on time delivery procedure and to shorten lead time. Therefore it intended to establish TPS which is adopted to 7 losses reduction and JIT(Just in Time). In this paper, the automatic production line for color TV manufacturing by TPS was developed and proved to push up two times of productivity, to reduce the 25 workers at a time, and to widen the flexibility of manufacturing from 14" to 25" TV.

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Prioritizing Service Supply-Chain Performance Measures Using Multi-Criteria Decision-Making Methodologies

  • ABBAS, Haidar;ALAWI, Alamir Al;MAKTOUMI, Khadija Al
    • The Journal of Asian Finance, Economics and Business
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    • v.7 no.11
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    • pp.843-851
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    • 2020
  • This study focuses on identifying and prioritizing the broader performance measures for the service supply chains by taking the case of Majan Electricity Company, Sohar, in the Sultanate of Oman. For an examination of the uniformity of ultimate objectives and the priorities therein, two strata of respondents with a total of fourteen respondents were approached for their valuable insights. Suitable structured instruments were personally administered to elicit the insightful and worthy responses. The two multi-criteria decision-making techniques, namely, the Fuzzy Analytical Hierarchy Process and the Best-Worst Method were used to reach a meaningful prioritization of the identified and refined broader performance measurement dimensions. The results show that there exists a minor gap between the two respondents' groups in terms of their prioritizations. The major finding points to the difference in terms of the topmost priorities as revealed by the two set of respondents. For one group of respondents, the customer satisfaction matters the most, whereas for the other group, it is the overall profitability that matters the most. This gap against the utopian state assists in concluding that there is a requirement to reorient the employees so as to have a shared and common understanding of the organizational priorities.

Development of the Transportation History DB System for the Scheduling and Seat Inventory Control (열차계획 및 열차좌석관리를 위한 수송실적 데이터베이스 시스템 개발)

  • 오석문;김영훈;황종규;김용규;이종우
    • Proceedings of the KSR Conference
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    • 1998.05a
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    • pp.23-30
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    • 1998
  • The construction of the transportation history database system is to serve the scheduling and seat inventory controling. Recently, lots of countries have been faced with the advance era because of the new railway transportation system, like the high speed railway and/or magnetic levitation vehicle system. This can be reasonably translated as those of operators are willing to provide the more various and high quality schedule to the customer. Those operators' these ideas make possible to forecast that scheduling process is going to be complicated more and more The seat inventory control, so to speak Yield Management System(YMS), goes a long way to improve the total passenger revenue at the railway business. The YMS forecasts the number of the last reservation value(DCP# END) and recommends the optimal values on the seat sales. The history database system contains infra-data(ie, train, seat, sales) that will be the foundation of scheduling and seat inventory control application programs. The development of the application programs are reserved to the next step. The database system is installed on the pc platform(IBM compatible), using the DB2(RDBMS). And at next step, the platform and DBMS will be considered whether they can meet the users' requirement or not.

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A Quality Management Model Contingent to R&D Characteristics (연구개발 특성을 고려한 품질경영 모형)

  • Yoon, JaeWook
    • Journal of Korean Institute of Industrial Engineers
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    • v.43 no.2
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    • pp.90-99
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    • 2017
  • As the importance of R&D has increased, there have been various efforts to apply the quality management principles and tools to R&D activities in order to manage them effectively. The R&D sector differs from other value chains, so it may be difficult to apply quality management without proper considerations of R&D characteristics. This study describes the characteristics of R&D as high uncertainty and risk, diversity of R&D types, project-based activities, importance of strategic goals and business models, and importance of intangible assets. Three well accepted R&D quality management models are reviewed and implications for quality management and R&D characteristics are summarized. Based on these findings, the management targets of R&D quality management are classified into management level (organization, project) and management focus (process, output), and the contexts of R&D quality management are classified into R&D type (research, development) and market/customer requirement clarity (fluid, specific), and appropriate R&D quality management activities in each situations have been suggested.

A Study of Software Hazard Analysis for Safety Critical Function in Military Aircraft

  • Oh, Hung-Jae;Hong, Jin-Pyo
    • Journal of IKEEE
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    • v.16 no.2
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    • pp.145-152
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    • 2012
  • This paper is the Software Hazard Analysis (SWHA) which will study the managerial process and the technical methode and techniques inherent in the performance of software safety task within the Military Aircraft System Safety program. This SWHA identifies potential hazardous effects on the software intensive systems and provides a comprehensive and qualitative assessment of the software safety. The purpose of this paper is to identify safety critical functions of software in Military A/C. The identified software hazards associated with the design or function will be evaluated for risks and operational constraint to further improve the software design requirement, analysis and testing efforts for safety critical software. This common SWHA, the first time analysis in KOREA, was review all avionics OFP(Operational Flight Program), and focus only on software segments which are safety critical. This paper provides a important understanding between the customer and developer as to how the software safety for the Military A/C will be accomplished. It will also provide the current best solution which may as one consider the necessary step in establishing a credible and cost-effective software safety program.

Study of Stress Distribution of Cold Rolled Steel Sheets in Tension Leveling Process (냉연 형상 교정시 Stress 천이 현상 연구)

  • Choi H. T.;Hwang S. M.;Koo J. M.;Park K. C.
    • Transactions of Materials Processing
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    • v.13 no.6 s.70
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    • pp.497-502
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    • 2004
  • The shape of cold rolled steel sheets is defined as the degree of flatness, and the flatter, the better. Because undesirable strip shapes of cold rolled steel sheets can affect not only visible problem but also automatic working process in customer's lines, the requirement of the customers is more and more stringent. So we usually used the tension leveler to make high quality of strip flatness. For the improvement of the quality of strip flatness, this report developed three- dimensional FEM (Finite Element Method) simulation model, and analysis about the strain and stress distribution of strip in the tension leveling process. The numerical study can be summarized as follows. (1) If we pass the edge wave material (steepness: $1.0\%$) that the stress-difference between the strip center and the edge is 5.2kgf through tension leveler. the stress-difference is decreased 0.45kgf and the steepness is improved to $0.29\%$. (2) If the Intermesh is increased from 6mm to 7mm, the steepness is improved from $0.294\%$ to $0.268\%$. (3) If the initial steepness is decreased form $1.0\%$ to $0.75\%$, the final steepness is improved from $0.294\%$ to $0.263\%$. We know that more increased intermesh and lower initial steepness make the final steepness improved.

Enhancing Customers' Satisfaction Using Loyalty Rewards Programs: Evidence from Jordanian Banks

  • ALNSOUR, Iyad A.;ALNSOUR, Ibrahim R.;ALOTOUM, Firas J.
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.11
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    • pp.297-305
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    • 2021
  • The study aims to investigate loyalty rewards programs on customers' satisfaction in Jordanian banks, and to investigate the statistical differences in loyalty rewards programs and customers' satisfaction according to demographics such as age, sex, education level, duration of engagement with bank, and the type of bank. The study is based on the data obtained from the sample. The questionnaire is the tool for collecting data from the respondents. The study materials include website resources, regular books, journals, and articles. The study population consists customers in the banking sector. The figures indicate that number of actual customers reaches 2.06 million. The sample size requirement is 386 items. Customers are split between traditional and Islamic banks, with 231 and 155 customers respectively. The stratified random sampling technique and the structural equations modeling methodology were used. The results show moderated impact of the loyalty rewards programs on customers' satisfaction. The results show statistical differences in the loyalty rewards programs and customers' satisfaction according to the engagement period with the bank only. The findings suggest better managing the loyalty programs and developing one credit card for all banks in Jordan.