• Title/Summary/Keyword: Customer Platform

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GIS Oriented Platform For Solving Real World Logistic Vehicle Routing Problem

  • Md. Shahid Uz Zaman;Chen, Yen-Wei;Hayao Miyagi
    • Proceedings of the IEEK Conference
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    • 2002.07b
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    • pp.1248-1251
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    • 2002
  • Logistics optimization problems related with vehicle routing such as warehouse locating, track scheduling, customer order delivery, wastage pickup etc. are very interesting and important issues to date. Many Vehicle Routing and Scheduling Systems (VRSS) have been developed/proposed to optimize the logistics problems. But majority of them are dedicated to a particular problem and are unable to handle the real world spatial data directly. The system developed for one problem may not be suitable for others due to inter-problem constraint variations. The constraints may include geographical, environmental and road traffic nature of the working region along with other constraints related with the problem. So the developer always needs to modify the original routing algorithm in order to fulfill the purpose. In our study, we propose a general-purpose platform by combining GIS road map and Database Management System (DBMS), so that VRSS can interact with real world spatial data directly to solve different kinds of vehicle routing problems. Using the features of our developed system, the developer can frequently modify the existing algorithm or create a new one to serve the purpose.

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Development of the Transportation History DB System for the Scheduling and Seat Inventory Control (열차계획 및 열차좌석관리를 위한 수송실적 데이터베이스 시스템 개발)

  • 오석문;김영훈;황종규;김용규;이종우
    • Proceedings of the KSR Conference
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    • 1998.05a
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    • pp.23-30
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    • 1998
  • The construction of the transportation history database system is to serve the scheduling and seat inventory controling. Recently, lots of countries have been faced with the advance era because of the new railway transportation system, like the high speed railway and/or magnetic levitation vehicle system. This can be reasonably translated as those of operators are willing to provide the more various and high quality schedule to the customer. Those operators' these ideas make possible to forecast that scheduling process is going to be complicated more and more The seat inventory control, so to speak Yield Management System(YMS), goes a long way to improve the total passenger revenue at the railway business. The YMS forecasts the number of the last reservation value(DCP# END) and recommends the optimal values on the seat sales. The history database system contains infra-data(ie, train, seat, sales) that will be the foundation of scheduling and seat inventory control application programs. The development of the application programs are reserved to the next step. The database system is installed on the pc platform(IBM compatible), using the DB2(RDBMS). And at next step, the platform and DBMS will be considered whether they can meet the users' requirement or not.

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KSB Artificial Intelligence Platform Technology for On-site Application of Artificial Intelligence (인공지능의 현장적용을 위한 KSB 인공지능 플랫폼 기술)

  • Lee, Y.H.;Kang, H.J.;Kim, Y.M.;Kim, T.H.;Ahn, H.Y.;You, T.W.;Lee, H.S.;Lim, W.S.;Kim, H.J.;Pyo, C.S.
    • Electronics and Telecommunications Trends
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    • v.35 no.2
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    • pp.28-37
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    • 2020
  • Recently, the focus of research interest in artificial intelligence technology has shifted from algorithm development to application domains. Industrial sectors such as smart manufacturing, transportation, and logistics venture beyond automation to pursue digitalization of sites for intelligence. For example, smart manufacturing is realized by connecting manufacturing sites, autonomous reconfiguration, and optimization of manufacturing systems according to customer requirements to respond promptly to market needs. Currently, KSB Convergence Research Department is developing BeeAI-an on-site end-to-end intelligence platform. BeeAI offers end-to-end service pipeline configuration and DevOps technologies that can produce and provide intelligence services needed on-site. We are hopeful that in future, the BeeAI technology will become the base technology at various sites that require automation and intelligence.

Configuration of Premium Mobility Customer's Experience Using a Critical Incident Technique (결정적 사건기법을 이용한 프리미엄 모빌리티 고객의 이용경험 구성요인 분석)

  • Jeong, Hyein;Hong, Seokpyo;Chung, Namho
    • Knowledge Management Research
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    • v.25 no.2
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    • pp.135-153
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    • 2024
  • With the recent emergence of smart tourist cities, premium mobility is being considered an important means of transportation in the tourism. However, there has been insufficient research conducted on the experience of premium mobility among its users. Accordingly, this study used CIT to analyze the components of the user experience of customers who used premium mobility. In order to specifically identify the factors that make up the premium mobility experience, 366 cases of satisfaction and 13 cases of dissatisfaction were collected through a total of 273 online surveys. As a result of the study, based on the customer's experience using premium mobility, CIT was applied to derive 6 categories and 9 sub-factors that constitute the perception of premium mobility. In particular, this study is different from existing studies in that convenience was added as a new category out of the 6 categories, and wide ride comfort and high price were derived as new sub-factors among the 9 sub-factors. Because of this, it has academic significance. Therefore, if scales suitable for quantitative research are developed based on the derived constructs, they could be widely applied to various topics related to premium mobility in the tourism field.

Exploring Sweepstakes Marketing Strategies in Facebook Brand Fan Pages (페이스북 브랜드 팬 페이지의 경품 이벤트 마케팅 전략에 관한 탐색적 연구)

  • Choi, Yoon-Jin;Jeon, Byeong-Jin;Kim, Hee-Woong
    • The Journal of Information Systems
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    • v.26 no.2
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    • pp.1-23
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    • 2017
  • Purpose Facebook is a social network service that has the highest number of Monthly Active Users around the world. Hence, marketers have selected Facebook as the most important platform to get customer engagement. With respect to the customer engagement enhancement, the most popular and engaging post type in the Facebook brand fan pages related to what was usually classified as 'sweepstakes'. Sweepstakes refer to a form of gambling where the entire prize may be awarded to the winner. Which makes customers more engaged with the brand. This study aims to explore sweepstakes-oriented social media marketing approaches based on the application of big data analytics. Design/methodology/approach we collect sweepstakes data from each company based on the data crawling from the Facebook brand fan pages. The output of this study explains how companies in each category of FCB grid can design and apply sweepstakes for their social media marketing. Findings The results show that they have one thing in common across the four quadrants of FCB grid. Regardless of the quadrants, most frequently observed type is 'Simple/Quiz or Comments/Quatrains [event type of sweepstakes] + Gifticon [type of reward prize] + Image [type of message display] + No URL [Link toother website] +Single-Gift-Offer [type of reward prize payment]'. So, if the position of the brand is hard to be defined by the FCB grid model, then this general rule can be applied to all types of brands. Also some differences between the quadrants of the FCB grid were observed. This study offers several research implications by analyzing Sweepstakes-oriented social media marketing approaches in Facebook brand fan pages. By using the FCB grid model, this study provides guidance on how companies can design their sweepstakes-oriented social media marketing approaches in the context of Facebook brand fan pages by considering their context.

Consumer's Behaviors in the Beauty Industry Omnichannel (미용산업의 옴니채널과 소비자행동)

  • Jho, Hae-in
    • Journal of the Korea Convergence Society
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    • v.12 no.10
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    • pp.287-294
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    • 2021
  • This research is a research on the convergence of beauty marketing businesses to find out the impact of omnichannel in the beauty industry on consumer behavior. The target was 299 copies of the self-answer questionnaire for male and female in their 20s-30s living in Seoul, using the SPSS21.0 program to analyze frequency, explore factors, correlation, and multiple regression analysis. According to the study, Omnichannels were related to consumer behavior, and the sub factors of Omni channels could be divided into exposure, benefits, review, reservation, and convenience. All sub-elements of Omni channels, except exposure, have a positive impact on customer satisfaction during consumer behavior, and all sub-elements of Omni channels have a positive impact on reuse intent during consumer behavior. Customer satisfaction has been shown to have a positive impact on reuse intentions. Therefore, it will provide good feedback for revitalizing the beauty industry. Therefore, research on omnichannel marketing strategies and activation of beauty platform are needed.

Unveiling a Website Development for Car Inquiry

  • Loay F. Hussein;Islam Abdalla Mohamed Abass;Anis Ben Aissa;Mishaal Hammoud Al-Ruwaili
    • International Journal of Computer Science & Network Security
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    • v.23 no.2
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    • pp.111-125
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    • 2023
  • Due to the car's central role in modern life, the industry has become more fiercely competitive, with each manufacturer doing everything it can to attract buyers with features like plush interiors, comprehensive warranties, and helpful customer service departments. Customers may not have the luxury of buying a new car, so they will have to buy a used car. Nevertheless, in most cases, the customer (car driver) may be deceived about the vehicle information and history and thus will be confused in making his/her decision to purchase. In addition, after all attempts to obtain vehicle information (plate number, model, year of manufacture, number of maintenance times, accidents, etc.), the customer's many attempts may fail. In general, the government records and verifies the information of all cars, even those that pass through their borders. However, there might still be some trouble in obtaining this information. From this standpoint, we will design a website that makes it easier for car drivers, car companies and governments to carry out all the above-mentioned processes. It will also allow users, whether a driver or a car company, to inquire about all vehicle information through detailed and integrated reports on its condition since its entry into the Kingdom of Saudi Arabia until the present time, in addition to information supported by numbers and statistics to ensure the integrity and reliability of the information. This platform will save the trouble of searching for car information for drivers and car companies. It will also help governments keep track of the information of all cars entering and leaving the Kingdom of Saudi Arabia, which will contribute to facilitating the process of viewing the history of any car that has previously entered the Kingdom's borders.

Analysis of Genie Music's Strategy for Strengthening Customer Interactive : Focus on SWOT and TOWS Analysis (고객 인터렉티브 강화를 위한 지니뮤직의 전략 도입과 현황분석 : SWOT과 TOWS 분석을 중심으로)

  • Kwon, Boa;Park, Sang-hyeon
    • Journal of Venture Innovation
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    • v.4 no.1
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    • pp.87-99
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    • 2021
  • The importance of "personalization technology" has recently been highlighted due to the Covid-19 and the development of IT technology such as AI and big data, which is soon coming beyond personalization into the "super-personalization era." Therefore, in terms of the music streaming service market, it has formed a service supply trend in which individual tastes are respected and companies are seeking to establish a realistic analysis and development direction considering the external market environment. From this perspective, this paper sought to analyze the strengths and weaknesses of the Genie Music's and provide a direction for development based on Genie Music's customer interactive strategy. In particular, it was intended to analyze the advantages and disadvantages of customer interactive strategies with the 'live music service platform' that moves with customers and to provide directions for future corporate development. As an analysis method, we looked at strengths and weaknesses, opportunities and threat requirements based on SWOT analysis. Afterwards, the company attempted to present specific corporate development strategies through TOWS analysis.

The Design of Conceptual Framework and Platform for Collaborative Innovation and Convergence (공동혁신과 융합을 위한 개념적 프레임워크 및 플랫폼 설계)

  • Park, Young-Jae
    • Journal of Digital Convergence
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    • v.13 no.5
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    • pp.101-109
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    • 2015
  • Traditionally, the value of a product or service was provided to customers by the manufacturer. However, in modern society, participation of consumers in the production of goods and services is widely integrated into the general activities of corporations. Collaborative innovation refers to the company and customer working together in creating value with the customers participating in the designing, production, marketing, and sales of products. Accordingly, it would be ill-fitted to conduct collaborative innovation using previous business methods. Though collaborative innovation in the business sector is expected to increase, there are limits to its implementation at present. This study proposes framework in developing collaborative innovation-purpose business models and a conceptual platform for its execution.

A Design of N-Tiers Platform for Building Enterprise Framework with Development Productivity (개발 생산성 있는 엔터프라이즈 프레임워크 구축을 위한 N-Tiers 플랫폼의 설계)

  • Lee, Myeong-Ho
    • Journal of Digital Convergence
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    • v.11 no.10
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    • pp.411-417
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    • 2013
  • Enterprises utilize software development strategically within digital convergence of information technology. Software development direction of IT takes advantage of new technology through integration of across-the-board data and business process standardization and integration. But, software development environment of enterprises which globalization is accelerated gradually is doing cost-cutting effort with controls and administration about various reform activity. Nevertheless, have not normalized in customer's requirement according to project, there is visual point that excessive software development integration work and administration are necessary according as connection is not harmonious with new system. Therefore, in this study, to construct these real-time integration environment, do to propose database implementation that have productivity by deent,ing N-Tiers platform for building enterprise framework with development productivity presentation, middle(business) and data(EIS) tier that take advantage of MVC design pattern.