• 토지주택연구
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• 제3권4호
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• pp.323-331
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• 2012

기업의 지속가능경영을 위해서 기업의 사회적 책임의 중요성이 최근 더욱 커지고 있다. 본 연구의 목적은 일반기업을 대상으로 한 선행연구들에서 확인된 기업의 CSR 활동의 효과가 공기업에서도 동일하게 나타나는지 실증분석을 통해 알아보고자 한다. 이를 위해 독립변수로 'CSR 활동'과 '브랜드 이미지'를 설정하고, 종속변수로 '기업호감도'와 '구매의도'를 설정하였다. 실증분석 결과 'CSR 활동' ${\rightarrow}$ '기업호감도', 'CSR 활동' ${\rightarrow}$ '구매의도' 및 '브랜드 이미지' ${\rightarrow}$ '기업호감도', '브랜드 이미지' ${\rightarrow}$ '구매의도'의 관계에서 모두 유의한 인과관계를 보였다. 이로써 제품 관련 브랜드 이미지가 제품 구매의도에 긍정적 영향을 미치는 것과 마찬가지로 CSR 활동이 기업의 전반적 이미지를 향상시킬 뿐 아니라 제품 구매의도에도 긍정적 영향을 미치고 있음을 알 수 있다.

• 경영과학
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• 제31권4호
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• pp.117-134
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• 2014

Today the concept of corporate social responsibility has become an essential element for coexistence of corporations and the society. In this study the impact of four responsibilities of business organizations proposed by Archie Carroll (economic, legal, ethical, and discretionary) on customer loyalty through the mediating effect of trust and company-consumer identification is analyzed. A questionnaire survey was conducted for four well-known Korean companies (Dong Suh Food, LG Household and Health Care, Samsung Electronics, and Hyundai Motor). After factor analysis, legal and ethical responsibilities were grouped as the same factor, thus three social responsibilities were finally used for hypotheses testing. Major findings were as follows: First, economic responsibilities had positive impact on honesty trust, professionalism trust, favorableness trust, and company-consumer identification, Second, legal/ethical responsibilities were found to have significant effects on honesty trust, favorableness trust, and company-consumer identification. Third, in the case of discretionary responsibilities, professionalism trust, favorableness trust, and company-consumer identification were revealed to have a significant positive relationship. Fourth, only two trust variables (honesty and professionalism) and company-consumer identification had positive influence on the loyalty of customers. These findings are expected to help decision makers to set up corporate objectives and choose action items for corporate social responsibility. At the last part, implications of the study and future research directions were discussed.