• 경영과학
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• 제29권2호
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• pp.127-141
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• 2012

Business firms and consumers exist within a society, and their activities influence a society, because they are not separated from a society. Thus, consumers as well as business firms have been asked to conduct socially responsible actions (i.e., environmentally friendly production and socially friendly activities). Previous researchers have investigated on the relationship between corporate social responsibilities and business performances. For example, researchers have analyzed the effects of corporate social responsibility on consumer's corporate evaluations. The corporate social responsibility is commonly classified into the three dimensions (economic, social, and environmental responsibility). In this paper, we demonstrated that the consumer social responsibility can also be classified into the three dimensions. Previous researchers have shown that the three dimensions of corporate social responsibility influence consumer's corporate evaluation. However, they have not considered the interaction effect of the corporate social responsibility and the consumer social responsibility on consumers' corporate evaluation. Different from the past studies, this study investigated on the interaction effect of consumer social responsibility (economic, social, environmental responsibility) and corporate social responsibility (economic, social, environmental responsibility) on consumer's corporate evaluation. For the study, we collected survey data of 200 consumers and analyzed the interaction effect with ANOVAs. The result showed that the three dimensions of social responsibility to both corporate and consumers influence positively the corporate evaluation. They also showed that the interaction effect of consumer responsibility and corporate responsibility on the corporate evaluation was statistically significant. This implies that it is necessary for corporate to conduct corporate social responsibility differently depending on consumer's activity for consumer social responsibility.

• 경영과학
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• 제29권1호
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• pp.15-32
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• 2012

Previous studies have examined the relationship between corporate social responsibility and corporate's business performance (especially, consumers' corporate evaluation). According to them, the corporate social responsibility influences the consumers' corporate evaluation. A small and medium sized company as well as a large company is asked to conduct socially responsible actions, however, it is not easy to find a study that focuses on whether the effect of the corporate social responsibility on the consumers' corporate evaluation is different by the size of company. In this paper, we classified the corporate social responsibility into the four dimensions (economic responsibility, legal responsibility, ethical responsibility, philanthropic responsibility), and investigate the differences between a small and medium sized company and a large company in the effects of the four dimensions on the consumers' corporate evaluation. We showed that the each dimension of the corporate social responsibility had an positive effect on the corporate image regardless of the size of company. In addition, we demonstrated that the effects of the four dimensions on the company image were different by the size of company; The legal responsibility and ethical responsibility are more influential to the corporate image of a large company than to that of a small and medium sized company, however, the effects of economic responsibility and philanthropic responsibility are not different by the size of company.

• 한국경영과학회지
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• 제40권1호
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• pp.155-170
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• 2015

This study examines whether CSR (corporate social responsibility) activities of the public sector affect on its corporate evaluation in their perspective of consumers. Both public and private sectors are being encouraged to conduct the CSR activities in the four dimensions of economic, legal, ethical, and philanthropic responsibility. While many previous studies have examined the relationship between CSR and corporate's business performance, these studies focus on the private companies, not the public sector. In this paper, we offer a consumer-side study about the effect of CSR on the corporate evaluation on the public sector. The purpose of this study is to understand the effect of fit of CSR activity, perceived engagement, and perceived authenticity on the consumer's corporate evaluation of the public sector. We conducted two quasi-experiments involving 223 respondents using the actual CSR cases of two Korean public sectors. As a result, consumer's perception of engagement and authenticity about the CSR of public sector affects the corporate evaluation in a positive way. The 3-way interaction effect among fit of CSR activity, perceived engagement, and perceived authenticity was significant in corporate evaluation. To achieve successful CSR of the public sector, the public organizations need to increase the communication with their consumers and to implement the strategic CSR activities which can improve the consumer's perception of authenticity about CSR.

• 한국지능시스템학회논문지
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• 제20권2호
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• pp.267-272
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• 2010

본 연구에서는 기업문화의 유형과 기업문화의 구성요소간의 관계, 영향도를 분석하고, 기업문화의 유형 평가모델에 의하여 유형을 평가하는 방법을 제시하고자 한다. 중소기업의 구성원을 대상으로 설문을 통해 구한 314개의 데이터를 사용하여 기업문화의 유형과 기업문화의 구성요소간의 관계는 상관분석을 통해, 기업문화의 유형별로 어떤 기업문화 구성요소가 영향을 주는 정도에 대해서는 회귀분석을 통해서 분석하였다. 마지막으로 기업문화 유형의 평가모델 분석은 퍼지시스템을 이용하였다. 본 연구에서의 기업문화 유형의 평가모델은 가능적인 면과 필연적인 면이 섞여 있는 형태이며, 평가모델을 이용하여 모델링에 의한 기업문화유형에 대한 추정퍼지관계행렬을 동정하여 퍼지시스템을 구하는 동정문제로서 모델의 검토를 통해서 그 유용성을 보였다.

• 수산경영론집
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• 제44권1호
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• pp.1-14
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• 2013

The purpose of this study is examining an influence of a corporate on processed marine product's purchase intention with moderating effect of consumers' product evaluation adding processed marine product's evaluations as new variable. The hypothesis of a positive influence of processed marine product's corporate image on processed marine product's purchase intension is partially supported. Specifically, product itself, service, reliability, and communication among the factors of a processed marine product's corporate image significantly affect processed marine product's purchase intension whereas corporate social responsibility does not affect processed marine product's purchase intention. Processed marine product's evaluation also positively affects processed marine product's purchase intention. It implies that there are somewhat differences between influences of various factors of a processed marine product's corporate image on processed marine product's purchase intention but are overall influences of a processed marine product's corporate image on processed marine product's evaluation both directly and indirectly. Nowadays, consumer considers not only good quality of product but also its invisible image and value. Therefore, future studies should consider various ways to investigate a processed marine product's corporate image and processed marine product's product evaluation.

• 한국조리학회지
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• 제15권3호
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• pp.166-178
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• 2009

본 연구에서는 패밀리 레스토랑 고객의 기업 연상이 서비스 평가 및 기업 평가에 미치는 영향을 파악하고, 이러한 인과관계에 있어서 서비스 평가가의 매개역할을 고찰하고자 하였다. 자기기 입식 설문 방법으로 총 600명의 패밀리 레스토랑 고객을 대상으로 설문 조사를 실시하였으며, 이중 301부를 SPSS 통계프로그램을 이용하여 빈도 분석, 요인분석, 신뢰도분석, 상관분석, 다중회귀분석으로 분석하였다. 분석 결과, 패밀리 레스토랑의 기업 연상 중 능력 연상($\beta$=0.636)과 사회적 책임 연상($\beta$=0.091)은 고객의 인지된 서비스 평가에 유의한 긍정적인 영향을 주었으며, 패밀리 레스토랑의 서비스 평가($\beta$=0.567)는 기업 평가에 유의한 긍정적인 영향을 주는 것으로 나타났다. 또한 서비스 평가의 매개효과를 분석한 결과, 패밀리 레스토랑의 기업 연상이 고객의 기업 평가에 영향을 미치는 직접 효과가 전체 효과보다 작기 때문에 패밀리 레스토랑에 대한 기업 연상이 매개변수인 서비스 평가를 통해서 기업에 대한 평가에 유의한 영향을 미치는 매개효과가 존재하는 것으로 조사되었다.

• 경영과학
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• 제32권3호
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• pp.119-130
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• 2015

Previous studies have demonstrated that the three dimensions of Triple Bottom Line (TBL : economic, social, and environmental responsibility) indirectly affect product/corporate evaluation through reciprocity perception and trust (expertize-based trust and benevolence-based trust). Different from the past studies, this study investigates on the indirect effects as well as the direct effects of the three dimensions on product/corporate evaluation. The empirical results can be summarized as follows. First, reciprocity perception affects benevolence-based trust but it does not expertize-based trust. Second, the effect of economic dimension on product/corporate evaluation is not affected by reciprocity perception and benevolence-based trust, however, the effects of social dimension and environmental dimension on product/corporate evaluation are affected by reciprocity perception and benevolence-based trust.

• 한국의류학회지
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• 제22권8호
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• pp.1122-1131
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• 1998

The purpose of this study was to examine the effects of brand-related and corporate-realted knowledge on brand-name extension and corporate-name extension, respectively in fashion market. Here, it is designed into three types of brand and corporate awareness; 1) Higher brand awareness and corporate awareness, 2) higher brand awareness and lower corporate awareness, and 3) lower brand awareness and higher corporate awareness. For this study, questionnaires were administered to 700 single women in twenties. The questionnaires were designed to measure evaluations of brand-name extension and corporate-name extension and brand-related and corporate-related knowledge in terms of familiarity, use experience, self-assessed knowledge, evaluation of attributes and attitude. Employing a sample of 621 women, data were analyzed by Multi-Regression analysis. Major findings of this study are summarized as follows; 1) In level of higher brand and corporate awareness, the evaluations of brand-name extension were influenced by corporate-related knowledge such as brand use experience, evaluation of brand attributes and brand attitude. Also, the evaluations of corporate-name extension were influenced by both brand-related knowledge such as brand attitude and corporate-related knowledge such as use experience of product awareness and lower corporate awareness, brand-related knowledge such as evaluation of brand attributes and brand attitude was identified as the important factor in the evaluations of brand-name extension. 3) In level of lower brand awareness and higher corporate awareness, corporate-related knowledge such as attitude toward corporate was identified as the important factor in the evaluations of corporate-name extension.

• 유통과학연구
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• 제14권3호
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• pp.45-54
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• 2016

Purpose - There have been numerous studies investigating the effects of corporate social responsibility initiatives on corporate associations or corporate images. In line of this research stream, current research examined the potential impact of customer participation in the process of corporate social responsibility initiatives on attitude toward the company. This research differentiates from previous studies that it is the first to connect corporate social responsibility and customer participation. Specifically, we suggest a structural model on corporate associations which was classified into corporate ability associations and corporate social responsibility associations that the more the customers participate in initiating corporate social responsibility, corporate associations were formed more positively. And this leads to the increase of revisit intentions through customer satisfaction. Research design, data, and methodology - To test our research model, we collected data of real consumers of a large discount store in Korea. At the large discount store, customers were given an opportunity to participate the discount store's CSR activity program. We performed field survey and collected data of 146 respondents. We analyzed the data using PASW statistics 21.0 and AMOS 16.0 in order to test our structural model. Results - The results showed that consumers who participated more in initiating corporate social responsibility revealed higher score for corporate ability associations and corporate social responsibility associations. These corporate associations had a positive effect on customer satisfaction, which leads to higher attitude toward revisit intentions. Specifically, hypothesis 1.1 "As Customer participation in CSR process increases, the evaluation of CA associations will be positive,"was supported. Hypothesis 1.2 "As Customer participation in CSR process increases, the evaluation of CSR associations will be positive," was supported. Hypothesis 2.1 "As the evaluation of CA associations is positive, satisfaction with the firm will increase," was supported. Hypothesis 2.1 "As the evaluation of CSR associations is positive, satisfaction with the firm will increase," was supported. Hypothesis 3 "As satisfaction with the firm increases, revisit intentions with the firm will increase," was supported. Conclusions - This research is the first to study the relationship between customer participation in CSR process, CSR, and consumer reactions. This research also contributes to customer participation and corporate social responsibility literature by suggesting customer participation as an antecedent and empirically demonstrating the positive relationships between the constructs. The findings of this research may offer managerial implications for marketing practitioners. When performing corporate social initiatives, it is better to let the customer participate in the process which leads to higher corporate ability associations and corporate social responsibility associations, also higher satisfaction and revisit intentions. Our results provide useful information to practioners that spontaneous participation of consumers makes CSR initiatives effective and successful. Limitations and ideas for further research remain in this research. For example, our focus on the logic was cognitive evaluations(e.g. corporate associations) but affective dimensions might be considered since recent researches are investigating the relationship between customer participation and affective reaction as a response. Despite the limitations, this research have unique and applicable implications for academics and practitioners.

• 통상정보연구
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• 제19권4호
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• pp.147-174
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• 2017

최근 중국에 진출한 한국기업들은 제품과 직접적으로 관련된 마케팅활동 이외에도 기업이미지 제고를 위한 수단으로 CSR활동과 기업광고를 활발히 수행하고 있다. 이러한 맥락에서 본 논문에서는 중국 현지 소비자들을 대상으로 중국에 진출한 주요 한국기업들의 CSR활동과 기업광고가 기업이미지에 어떠한 영향을 미치는가를 분석함과 동시에 기업이미지와 기업-소비자 동일시, 한국제품에 대한 평가와 중국 소비자의 행위적 반응 간의 구조적 관계에 대하여 파악하고 있다. 이를 위해 우선 이론적 논의 및 선행연구를 바탕으로 5개의 가설을 설정하고 이 가설들을 종합하여 이론적 연구모형을 구축하였다. 그리고 이 연구모형을 검증하기 위해 중국내 주요 대학의 MBA학생들을 대상으로 한 설문조사를 진행하였다. 실증분석 결과를 요약하면 다음과 같다. 첫째, CSR활동과 기업광고는 기업이미지에 정(+)의 영향을 미치는 것으로 밝혀졌다. 둘째, 기업이미지는 기업-소비자 동일시에, 기업-소비자 동일시는 제품 평가에, 제품에 대한 긍정적인 평가는 중국현지 소비자들의 행위적 반응에 모두 정(+)의 영향을 미치는 것으로 밝혀졌다. 이러한 연구결과는 향후 중국에 기진출한 한국기업들이 중국 소비자들에 대하여 호의적인 기업이미지를 심어주며 소비자와의 우호적인 관계를 지속적으로 유지하기 위하여 활발한 CSR활동과 기업광고활동을 수행해야 할 필요성이 있음을 시사한다.