• 산업경영시스템학회지
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• 제42권3호
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• pp.142-156
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• 2019

[Purpose] It aims to suggest the differential factors to enhance the customer satisfaction and to activate the shopping in the convenience store (CVS). [Methodology] Convenience store service convenience (CVS SERVCON) was developed at the first time and the gap of relative importance level between the owners and the consumers was assessed by AHP analysis method..[Findings] First, the importance of access convenience was assessed as the first priority in both CVS owners' group and the consumers' group, while the detailed elements showed the differences which required the improvements. Based on the consumers' assessment, the importance of location was relatively low. They assessed relatively high on 24 hours operation of CVS and personal services. Second with respect to the transaction convenience, CVS owners' group rated it as the fourth priority while the consumers' group rated as the second, which requires the improvement. Third in terms of benefit utility and value-added service of post-benefit convenience which are the sub-factors of benefit convenience, the rate on the importance from the consumers showed higher than that from the owners, which requires the improvement. [Implications] Based on this study results, CVS operating companies are anticipated to be able to satisfy the customers, moreover, to secure the loyal customers if they concentrate the resources to develop the differentiation strategy on the areas where the consumers' demands are high while performs the maintenance strategy on the areas where their demands are low. In addition, this study contributed the theoretical expansion of SERVCON upon development of CVS SERVCON to comply with its definition.

• 한국융합학회논문지
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• 제8권8호
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• pp.203-213
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• 2017

이 연구는 성장하고 있는 고령화 사회와 4차 산업혁명에 있어서 국내 편의점 플랫폼의 발전 방향을 제시하고자 하였다. 최근 편의점은 편의점 수가 포화에 이르렀다는 평에 따라 새로운 성장 동력을 모색하면서 다양한 생활 플랫폼을 제공하고 있다. 발전 방향 제시를 위해 국내와 해외의 편의점 플랫폼 사례조사와 국내 10대부터 60대 이상까지 총 78명을 대상으로 설문조사를 하였다. 이 조사를 통해서 현재 우리나라 편의점은 사용자들에게 편리한 생활 속 플랫폼을 제공하고 있음을 알 수 있었으나 고령층을 위한 서비스는 다른 나라에 비해 부족함을 알 수 있었다. 편의점은 현재 20대~30대를 타깃으로 한 생활 플랫폼 서비스를 제공하고 있듯이 고령층을 위한 생활플랫폼 서비스를 제공해야 한다. 이로써 편의점이 4차 산업혁명에 있어서 경쟁력 있는 생활 플랫폼 서비스가 될 것이다. 또한, 향후 변화하는 사회 현상에 따른 편의점 생활 플랫폼 서비스의 지속적인 연구가 필요하다.

• 동아시아경상학회지
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• 제9권1호
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• pp.1-16
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• 2021

Purpose - This study aims to analyze 7-Eleven's specific competitive advantage strategy according to changes in the Japanese convenience store industry by selecting 7-Eleven, a leading company in the Japanese convenience store industry, as a representative case study. Research design, data, and methodology - Due to the current COVID-19 situation, fact-finding such as interviews with key managers through visiting surveys was not possible, so this case study was carried out based on the literature such as official and unofficial data collected from the companies through e-mail and articles that have been published outside. Result - As a result of the analysis, the researcher found that five competing strategy factors, such as dominant strategy, innovative logistics system strategy, information system development strategy, joint product development strategy, and direct communication strategy have closely maintained the mutual relation to form a combined strategy focusing on the franchise development strategy. Conclusion - The competitive advantage of 7-Eleven is thought to have secured its competitive advantage by combining the five competitive strategies complementarily for rapid response to change, cost advantage, and differentiated advantage. The management implications specified in this study can be considered a reference for establishing a competitive strategy for sustainable growth of the convenience store industry in the fierce competition and saturated market environment of Korean convenience stores.

• 한국연초학회지
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• 제29권1호
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• pp.41-51
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• 2007

This study was implemented to examine the effect of tobacco on operation of a retail store and propose a relevant direction to development of a retail store. In terms of an examination method, the questionnaire was conducted in respect of supermarkets and convenience stores(CVS) around the nation. As a result of analysis based on such questionnaire, although there was a little difference in between a supermarket and a convenience store, a similar result could be found in general. In other words, retailers selling tobacco regarded the tobacco as a medium to solicit customers. Since the significance of tobacco in terms of total sales volume was so high, without the tobacco, they might have suspend the business. Consequently, the effect of tobacco was enormous. In addition, under the premise that many regular customers should be acquired to develop such retail stores, it was found that it would be necessary to increase $15{\sim}20%$ in terms of a margin in tobacco, preserve the profit ratio by the government, make efforts to enhance a quality and design by a tobacco company, actively recommend a particular brand, and actively display a tobacco publicity booklet, etc. Moreover, the proper number of tobacco stores in comparison with habitual smokers was one per 200 persons. In respect of the most unreasonable tobacco policy, a minor-related system and a policy of increasing a tobacco price were named. Thus, under the premise that a medium such as tobacco is highly important with respect to an operation of retail store, it is necessary to pay a more careful attention to an improvement of a reasonable and equitable system to further develop a retail store.

• 한국식생활문화학회지
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• 제11권4호
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• pp.465-473
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• 1996

The purpose of this study was to evaluate microbiological hazards in the steps of production, transportation and selling of hamburger and sandwich that were marketed in CVS, then to identify methods of control. The reasults are as follows: As the reasult of operation surroundings of manufacturerand reserch of circulation, $4{\sim}6$ hours are needed from manufacturer to CVS. Also transportation car mean temperature was $10^{\circ}C$ which exceeds the standard of $7^{\circ}C$ or below. Hamburger: Critical control points identified were purchasing, cooking, post-preparation, transportation and holding at CVS. As the reasult of microbial analysis following the case of holding methods and reheating at CVS, microbes of cold holding and reheat after cold holding was within standard value. But in the case of room temperature microbes exceeded standard value. Sandwich: Critical control points identified were purchasing, cooking, post-preparation, transportation and holding at CVS. As the reasult of microbial analysis following the case of holding methods and reheating at CVS, total plate counts of cold holding and reheat after cold holding was within standard value. But in the case of room temperature holding after 24 hours total plate counts exceeded standard value. In the case of room temperature holding the number of microbes increased according to the passage of time. As a reasult of food poisoning bacteria, it was negative in every test in sample against V. parahaemolyticus, Salmonella, S. aureus.

• 한국식품위생안전성학회지
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• 제11권3호
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• pp.189-196
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• 1996

Based on microbiological-chemical test results under simulated time-temperature conditions, total plate count, coliform, and volatile basic nitrogen were selected as effective quality indicators for estimating probable shelf-life on Kim Pab dosirak marketed in convenience stores, and shelf-life at each storage temperature was calculated from regression equation between effective quality indicator standard limit and storage time. Estimated shelf lives of Kim Pab Dosirak were 17, 3 and 2 hours respectively under 1$0^{\circ}C$, 2$0^{\circ}C$ and 3$0^{\circ}C$. Because shelf-life was especially affected by intial values, regression analysis between initial effective quality indicator values and storage hours was performed for the estimation of probable shelf-life on Kim Pab during storage at 10, 20, or 3$0^{\circ}C$.

• 한국경제지리학회지
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• 제5권1호
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• pp.69-87
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• 2002

본 연구는 대구시에서 1990년대에 급속하게 증가한 편의점의 공간확산과 입지적 특성을 고찰하였다. 대구의 편의점은 1992년에 도심 또는 중심업무지구(CBD)에 인접한 점이지대에 처음 도입된 후, 도심과 주거지역으로 확산돼 갔지만, 일정한 구매수요가 발생하는 곳을 중심으로 확산되어 갔다. 그 결과, 대구시 편의점의 공간분포는 고등학교 밀집지역, 상업지역, 아파트지역 등에 특히 집중분포하는 매우 불균등한 분포패턴을 보이고 있다. 이러한 분포는 편의점의 주요한 두 가지 입지요인에서 비롯된 것으로 보인다. 일차적으로는 편의점의 입지가 편의점을 자주 이용하는 인구집단 즉, 그 수요인구의 분포 요인에 가장 영향을 받고, 이차적으로는 그 수요인구가 접근하기 쉬운 도로교통의 접근성 요인에 의해 입지하기 때문이다.

• Spatial Information Research
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• 제21권1호
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• pp.1-13
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• 2013

This paper describes a GIS framework for geo-semantic information retrieval in mobile computing environments. We built geographic ontologies of POI (point of interest) and weather information for use in the combination of semantic, spatial, and temporal functions in a fully integrated database. We also implemented a geo-semantic app for Android-based smartphones that can extract more appropriate POIs in terms of user contexts and geographic ontologies and can visualize the POIs using Google Maps API (application programming interface). The feasibility tests showed our geo-semantic app can provide pertinent POI information according to mobile user contexts such as location, time, schedule, and weather. We can discover a baking CVS (convenience store) in the test of bakery search and can find out a drive-in theater for a not rainy day, which are good examples of the geo-semantic query using semantic, spatial, and temporal functions. As future work, we should need ontology-based inference systems and the LOD (linked open data) of various ontologies for more advanced sharing of geographic knowledge.

• 한국식품위생안전성학회지
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• 제11권3호
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• pp.177-187
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• 1996

Time-temperature relationship and microbiological quality were assessed and critical control points were identified through hazard analysis during the phases of production in two different packaged meals (Dosirak) manufacturing establishments (A, B:Kim Pab). Microbiological tests on foods, equipments and utensils were done according to standard procedures and included total plate count, coliforms and fecal coliforms. The results of the study are summarized as follows : time-temperature control management was needed because time-temperature abuse more than 8 hours at dangerous temperature zone (5-6$0^{\circ}C$) was observed from pre-preperation to distribution phase; Poor sanitary practices of employees were observed in hand washing and using disposable gloves; Microbiological analysis results of equirpments and utensils showed possible cross-contamination risks when foods were contacted with them; Kim Pab needed thorough quality control because it included various mixed ingredients of cooked and uncooked and had many apportunities of cross-contamination either by equipments or hands through whole production processes.

• 대한지리학회지
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• 제30권1호
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• pp.68-92
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• 1995

소매업은 경제, 사회, 문화, 정치를 배경으로 소비자의 요구에 부응하며 발전해 가 기 때문에 지역구조의 이해라는 측면에서 증요한 연구 주제이다. 또한 소매업은 일상생활을 영위하기 위한 기본적인 기능이므로, 이에 대한 이해는 삶의 질 향상이라는 측면에서도 중 요하다. 최근, 우리나라는 주민소득의 향상과 그에 따른 수요의 다양화, 개성화, 그리고 정보 화 사회로의 이행, 대기업 및 외국유통업의 참여, 정부의 유통산업 근대화 작업 등 소매업 환경의 변화와 함께 소매업이 크게 변화하고 있다. 따라서 미래의 변화 예측과 바람직한 발 전 방향이 제시되어야 함에도 불구하고, 이에 대한 연구가 미흡하다. 이에 광주시를 연구대 상지역으로 선정하여, 소매업의 입지와 그에 대한 주민의 이용 행태, 그리고 주민의 바람직 한 이용방안을 분석하였다. 이는 입지행태라는 순수한 학문적기여 뿐 아니라, 지역의 효율성 과 평등성의 실현이라는 응용면에서도 중요한 의의를 지닌다.