• 유통과학연구
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• 제13권10호
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• pp.135-142
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• 2015

Purpose - Following the speedy development of the smart phone industry, tourism companies started to increase their brand recognition and sales volume by adopting mobile applications. However, applications for tourism industries are still insignificant. This study tries to analyze empirical evidence from Korean and Chinese consumers who have used mobile tour applications. By using an expansion of the technology acceptance model (TAM), this study will find what factors have effects on user intention for mobile tour applications. The findings will be helpful for the development of mobile tour applications and the tourism industries. Research design, data, and methodology - This study uses the TAM, which was presented by Davis in 1989. This study uses consumer acceptance level, consumer choice attitude, and use intention as the basic variables to fit to the TAM, and adopts choice content quality, brand value, and usage motivation as additional variables to analyze. This study has developed several hypotheses and collected data from 620 users who used mobile applications for tourism during April 1 to April 30, 2015. A total of 612 valid questionnaires were collected and used in the data analysis. The data was analyzed with structural equation modeling using SPSS Win/pc and Amos 22.0. Results - The findings can be summarized as follows: First, the content quality affects the consumer acceptance degree and choice attitude. Second, the brand value has a directly positive effect on the consumer acceptance degree and choice attitude. It is clear that the content quality and brand value play important roles in raising consumer acceptance and choice attitude. Third, usage motivation has no effect on the consumer acceptance degree and choice attitude. Fourth, the acceptance degree does not have any effect on the consumer choice attitude. Fifth, the acceptance degree affects the use intention. Last, the consumer choice attitude affects the use intentions. This indicates that consumer acceptance and choice attitude must both be achieved to induce use intention among consumers. Finally, the effects of the mobile tour application content quality and brand value on consumer acceptance degree and choice attitude were confirmed. Additionally, the effects of the consumer acceptance degree and choice attitude on use intentions were analyzed. Conclusion - It is not meaningful for tourism marketing to launch tour applications in the mobile market without understanding tourism consumer characteristics. When developing mobile tour applications, companies should focus on the characters of consumer choice attitudes as high quality, high brand value, usefulness, and ease of mobile tour applications. This study has limitations in that it did not consider negative factors such as perceived risks or analyze whether there are differences between Korean and Chinese consumers. In the future, we will consider equipping the same mobile tour applications commonly used by both Korean and Chinese consumers, and then examine negative factors as well as the differences in mobile tour applications between Korean and Chinese consumers.

• 한국의류학회지
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• 제32권2호
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• pp.235-246
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• 2008

The aims of this study were to identify benefits sought for herbal cosmetics and its significance in influencing consumers' attitude and brand choice. A questionnaire was distributed to 900 women between 20 and 50 years old who had purchased herbal cosmetics from Nov. 6, 2006 to Dec. 15, 2006. SPSS 12.0 package was used for data analysis. Factor analysis, $X^2$-test, frequency, percentage, multiple regression analysis were utilized. The results were as follows: 1. The benefits that consumer was seeking from herbal cosmetics could be classified into 9 dimensions; special function, brand, nutritional reinforcement, economy, scarcity, feeling, fragrance, fashion and skin fitness. 2. All of the above benefits sought except economy and fashion had positive impact on consumers' attitude of herbal cosmetics. 3. There was a correlation between types of benefits sought by consumers and their brand selection.

• 아태비즈니스연구
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• 제7권1호
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• pp.59-69
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• 2016

An extensive body of research on the effects of country-of-origin has emerged in the international marketing and business literature streams. Nonetheless, extant studies do not satisfactorily demonstrate whether and how a foreign firm's choice of market entry mode influences consumers' purchase intentions of its product in country-related affect contexts. Using a survey and an experimental design, we aimed to provide evidence of the effects of the choice on consumers' evaluation and attitude of its product in an animosity context and in a national image context. Through the survey, we collected data regarding consumer animosity, national image, product evaluation, and product attitude from 185 university students and tested the hypotheses that consumer animosity and national image have effects on foreign product evaluation and attitude. The results of the survey research show that personal animosity has a negative effect on consumers' evaluation of foreign products and that a country's image regarding economics has positive effects on consumers' attitude toward foreign products as well as consumers' evaluation of foreign products. In the experimental design, we divided subjects into four groups and exposed them to several descriptions of hypothetical purchase situations. Conducting a 2 (market entry modes)${\times}2$ (country-of-origin) ANOVA, we tested the hypothesis that a market entry mode influences foreign product evaluation and attitude. The results of the experimental study reveal that in a high country-related product association (Germany), market entry modes have insignificant effects on foreign product evaluation and attitude. In addition, in a low country-related product association (China), international partnership has more positive effects on foreign product evaluation and attitude than does exporting.

• 디지털융복합연구
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• 제20권3호
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• pp.297-307
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• 2022

본 연구는 정보제공원(AI 챗봇 vs. 상담원)에 따라 추천하는 제품에 대한 태도와 선택연기에 미치는 영향에 차이가 있는지 살펴보고, 이러한 차이가 발생하게 된 심리적 프로세스에 대해 정보신뢰와 불확실성을 중심으로 살펴보았다. 또한, AI 챗봇이 추천하는 제품에 대한 선택연기를 감소하기 위한 방안으로 의인화의 역할과 사회적 실재감, 지각된 개인화의 순차적 매개효과에 대해 살펴보았다. 이를 살펴보기 위해 3회의 실험을 수행하였다. 실험 1은 256명을 대상으로 시나리오 기법을 사용하여 여행상품 구매과정에서 정보제공원(AI 챗봇 vs. 상담원)에 따른 정보신뢰와 제품태도에 미치는 영향과 불확실성과 선택연기에 미치는 영향에 대해 살펴보고자 하였다. 실험 2는 160명을 대상으로 AI 챗봇의 의인화 여부에 따른 사회적 실재감, 지각된 개인화, 선택연기에 미치는 영향에 대해 살펴보고자 하였다. 연구결과는 다음과 같다. 첫째, 소비자는 AI 챗봇(vs. 상담원)이 추천하는 제품정보를 신뢰하여 더 긍정적인 제품태도를 보이는 것으로 나타났다. 둘째, 소비자는 AI 챗봇(vs. 상담원)이 추천하는 제품을 구매할지 선택하는 상황에서 오히려 불확실성을 지각하여 선택연기가 높게 나타났다. 셋째, 소비자는 의인화된 AI 챗봇(vs. 비의인화된 AI 챗봇)이 추천하는 제품에 대한 선택연기는 사회적 실재감과 지각된 개인화를 통해 감소하는 것으로 나타났다. 마지막으로 연구결과를 기반으로 시사점과 향후 연구방향에 대해 논의하였다.

• Human Ecology Research
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• 제51권5호
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• pp.513-526
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• 2013

In an effort to protect consumers' rights to information and to promote their freedom of choice, the South Korean government has been enforcing a policy called the cosmetics full ingredients list system since 2008, which requires cosmetics manufacturers to list all of the ingredients used in their products. This policy aims to assist consumers in identifying the causes of possible side effects of cosmetic products. This study uses consumers' demographic information addition to their cosmetics purchase and usage characteristics to learn about consumers' attitudes and utilization intentions and the influence of information from the cosmetics full ingredients list. This study was conducted through a questionnaire based survey administered to women above the age of 20 years across South Korea who use cosmetic products. The questionnaire was distributed to 300 members on the panel of M Brain, an online research institute. The findings of this study are as follows: (1) The level of knowledge on cosmetics' ingredients positively affected the consumers' attitude and utilization intention of information on the cosmetics full ingredients list. (2) The higher the utilization intention for information, the more often consumers checked the packaging of goods. This implies that habitual behavior, such as checking information, leads to increasing intention to utilize of new information. (3) The brand, as a decision-making factor, negatively affected consumers' attitudes regarding information.

• Asia pacific journal of information systems
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• 제33권2호
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• pp.298-317
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• 2023

This study is about the attitudes and intentions of consumers considering the usage of O2O application (app) under the COVID-19 situation. By integrating TAM and TPB as a theoretical background, we selected VPC (various product choice) and PII (product information intensity) as new functional external variables that have a positive effect on new system called O2O commerce. We also applied the transaction cost theory to investigate the obstacle of O2O business. We conducted a survey of consumers in large cities in the Korean market. As a result of this study, it was found that the more O2O app users recognized the influence of SN (subject norms), the more useful O2O app was, the more it led to a change in attitude and usage intention was positively significant. In addition, as the O2O app was easy to use and useful, and the SN was recognized, the user's attitude was positive. On the other hand, it was also found that the transaction cost that consumers have to pay had a negative effect on usage intention. Additionally, VPC and PII have been shown to positively influence on usefulness of O2O apps.

• 한국식생활문화학회지
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• 제26권5호
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• pp.506-512
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• 2011

Due to an overall increase of income, the general standard of living has improved and people have begun to be interested in being more healthy in their lives. This tendency has affected the food market, especially in relation to organic and eco-friendly food. Thus, the overall market size for those products has grown to give more choices to consumers. To examine the effect of the motive for choosing certain food products on the actual attitude and intent to purchase the products, a survey was given to 330 people living in Seoul, which resulted in 235 usable responses. The content of the questionnaire consisted of 18 questions on food choice motives, 3 questions on the attitude toward organic foods and 3 questions on the intention of purchasing for organic foods. The SPSS 12.0 statistics program was used to analyze of following: frequency analysis, factor analysis, reliability analysis, t-test, one way ANOVA and regression analysis. Five factors of food choice motives were obtained from the analysis: health, convenience, price, familiarity and environmental protection. The regression analysis showed that food choice motive, health and environmental protection factors have a positive relationship with organic food attitudes and organic food attitudes have a positive relationship with the intent to purchase organic food.

• Asia Marketing Journal
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• 제11권1호
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• pp.73-92
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• 2009

소비자들은 때로 특정 제품에 대한 정보들을 다른 소비자에게 전달하여 그들의 제품 선택에 영향을 미치는 전달자 역할을 한다. 본 연구는 구전 전달자로서 소비자가 다른 소비자에게 전달하는 제품 정보를 주관적 (긍정적 또는 부정적) 정보와 객관적 정보로 구분하여, 소비자가 어떤 정보를 어떤 경우 더욱 활발히 전달하는 지를 분석하고자 한다. 본 연구는 이를 위해, 소비자의 메시지 전달 행위를 제품 선택과 같이 또 다른 형태의 선택 행위로 보고, 고객의 제품 구매 선택 행위를 연구하는 데 주로 적용되어 온 소비자 선택 모형(consumer choice model)를 이용하여 소비자의 메시지 전파(구전) 활동을 분석하였다. 소비자 선택 모형을 이용하여, 구전 전달자들이 제품에 관한 객관적 정보와 주관적 평가를 언제 더욱 많이 확산 시키는 지를 알아보고, 더 나아가서는 소비자들이 제품 관련 정보를 확산하는 과정에 구전 활동을 더욱 활성화 또는 약화시키는 요인이 무엇인지를 살펴 보았다. 본 연구는 실증 분석 결과를 통해, 구전 전달자의 메시지 확산 행위는 정보를 획득하게 된 경로/원천(source)의 유형에 따라 더욱 활발해 지거나 위축될 수 있다는 점을 발견하였다. 또한, 이러한 구전 활동은 전달하는 제품관련 메시지가 주관적 제품 평가에 관한 것인지 아니면 제품에 대한 객관적 정보인지에 따라 그 정도가 달라진다. 본 연구의 결과가 의미하는 바는, 소비자의 제품에 관한 메시지 확산 활동은 소비자의 구전 메시지 선택 행위에 영향을 미치는 효과적인 커뮤니케이션 계획을 통하여 더욱 확산 또는 위축시킬 수 있다는 점을 보여준다. 본 연구는 기업이 확산되기를 바라는 제품 정보가 구전을 통하여 효과적으로 확산되도록 계획을 수립하는 데 필요한 방법론을 제공하고 있으며, 실증 분석 결과를 기반으로 제품구전의 성공적인 확산을 위한 커뮤니케이션 전략 수립에 필요한 가이드라인을 제공하여 준다.

• 한국콘텐츠학회논문지
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• 제6권10호
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• pp.53-61
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• 2006

교차문화적 관점에서 보면 일국의 문화, 그리고 현지국 소비자가 가지고 있는 가치관과 태도는 글로벌 마케팅 전략에 중요한 영향을 미치고 있다. 본 연구는 한국 소비자들이 지각하는 소비자 자민족 중심주의와 문화적 친근성이 심리적 거리와 국가이미지, 그리고 경쟁적 브랜드선택에 미치는 영향관계를 분석한다. 자료는 대인면접을 통해 수집하였으며, 총 234명의 응답이 최종분석에 사용되었다. 본 연구의 결과는 다음과 같다. 첫째, 문화적 친근성은 심리적 거리에는 부의 영향, 국가이미지에는 정의영향을 미치는 것으로 조사되었다. 둘째, 소비자 자민족 중심주의는 심리적 거리와 국가이미지에 영향을 미치는 것으로 조사되었다. 마지막으로 국가이미지는 경쟁적 브랜드 선택에 부의 영향을 미치는 것으로 조사되었으나 심리적 거리는 영향을 미치지 않았다.

• 한국지역사회생활과학회지
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• 제24권3호
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• pp.327-342
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• 2013

The purposes of this study were to explore consumer preference for the types of nutrition label of cereal products and to identify some influencing factors on purchase intention and choice probability of nutrition-labeled products. First, most of the respondents preferred the nutrition fact panel with traffic light-GDA(TL-GDA), while the nutrition fact panel only type and the nutrition fact panel with front-of-package(FOP) type were preferred by few respondents. However, consumers evaluated higher for TL-GDA type and FOP symbol type, while the nutrition fact panel only type was evaluated much lower. Second, consumer preference for label types was partially related with 'eating breakfast' and consumer evaluations of the types of labels for the nutrition fact panel only and the nutrition fact panel with FOP were found to be significantly different by gender. Lastly, both purchase intention and choice probability for nutrition-labeled products were found to be significantly influenced by information search and product attitude. In addition, choice probability was found to be significantly influenced by individual characteristics such as gender and grade. It is necessary to find the relationship between nutrition labels and consumer response as this can help consumers make a better choice of food as well as providing some useful information on consumers to the related parties such as companies and consumer organizations.