• 제목/요약/키워드: Consumer perception

검색결과 992건 처리시간 0.028초

텍스트 마이닝을 활용한 Youtube 광고에 대한 소비자 인식 분석 (A Study on Analysis of consumer perception of YouTube advertising using text mining)

  • 엄성원
    • 경영과정보연구
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    • 제39권2호
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    • pp.181-193
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    • 2020
  • 본 연구는 최근에 이슈가 되고 있는 텍스트마이닝을 활용하여 소비자 인식을 분석한 연구이다. 이를 위해 삼성갤럭시 Youtube 광고에 대한 소비자 리뷰 분석을 통해 소비자들이 가지고 있는 삼성 갤럭시에 대한 인식을 분석하였다. 분석을 위해 Youtube 광고의 소비자 리뷰 1,819개를 추출하였다. 이를 데이터 전처리 과정을 거쳐 광고와 관련된 키워드를 명사, 형용사, 부사로 분류하여 추출하였다. 이후 빈도 분석 및 감성 분석을 실시하였으며 마지막으로 구조적 등위성 분석을 통한 군집화를 실시하였다. 본 연구 결과를 간략히 요약하면 다음과 같다. 첫 번째 가장 많이 언급된 단어는 갤럭시 노트(n=217), 좋음(n=135), 펜(n=40), 기능(n=29) 등으로 나타났다. 이는 소비자들이 광고를 통해 "갤럭시 노트", "좋음", "펜", "기능"은 삼성 핸드폰 제품에 대해 기능적인 면이 좋고, 노트 펜에 대해서 긍정적으로 높게 인식한다고 판단할 수 있다. 추가적으로 "삼성페이", "혁신", "디자인", "아이폰" 등에 대한 인식은 삼성 핸드폰에 대해 혁신적인 디자인과 삼성페이의 기능적인 면에서 상당히 좋은 평가를 하는 것을 알 수 있다. 두 번째, Youtube 광고에 대한 감성분석 결과이다. 감성 분석 결과 감성강도 비율이 긍정(75.95%)로 부정(24.05%)보다 높게 나타났다. 이는 소비자들이 삼성 갤럭시 모바일폰에 대해 긍정적으로 인식하고 있음을 의미한다. 감성 키워드 분석 결과 긍정키워드의 경우는 "좋다", "후하다", "혁신적", "최고다", "빠르다", "예쁘다" 등으로 나타났으며, 부정키워드의 경우는 "겁난다", "울고싶다", "불편", "아쉽다", "싫다" 등이 추출되었다. 본 연구이 시사점은 기존 광고에 대한 소비자 인식 연구를 살펴보면 대부분 정량적 분석 방법에 의한 연구가 대부분이었다. 본 연구에서는 광고에 대한 정량적 연구 방법에서 탈피하여 정성적 연구를 통해 소비자 인식분석을 시도하였다. 이는 향후 연구에도 많은 영향을 미칠 것으로 판단되며, 정성적 연구를 통해 소비자 인식 연구의 출발점이 될 것으로 확신한다.

테이크아웃 음식의 안전에 대한 고객인식도 측정을 위한 척도에 관한 연구 (An Instrument for Measuring Take-out Food Safety Perception)

  • 김학선
    • 한국조리학회지
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    • 제18권2호
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    • pp.82-90
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    • 2012
  • 외식산업에서 테이크아웃 음식이 대중화 되고 있으며 이에 대한 다양한 전략이 꾸준히 수립되어야 하며 이에 대한 고객의 인식을 살펴보는 연구가 필요하다. 따라서 본 연구는 테이크아웃 음식의 위생에 대한 고객의 인식도를 측정하기 위한 척도의 타당도와 신뢰도를 평가하고자 수행되었다. 온라인 서베이를 통해 324개의 응답을 확보하였고 이중 불성실하게 기입된 응답을 제외하고 299개의 데이터를 분석에 사용하였다. 데이터는 랜덤하게 2개의 세트 ($n_1$=150, $n_2$=149)로 분할되었고, 1차 데이터는 탐색적 요인분석에 2차 데이터는 확인적요인 분석에 사용되었다. 탐색적 요인분석을 실시한 결과 세 개의 요인이 추출되었으며, 이를 "Consumer food safety perception," "Take-out food handling," and "Elements impacting on purchase decisions." 라고 명명하였다. 이어 실시된 확인적 요인분석의 결과는 본 연구에서 제시된 척도가 신뢰도와 타당도가 높으며 고객의 위생에 대한 인식을 측정하는 적절한 도구임을 보여주었다.

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수입의류와 국산의류에 대한 소비자의식 연구 - 서울지역 대학생을 중심으로 - (A Study of Consumer's Consciousness on Imported Apparel and Domestic Apparel - Centering around College Students of Seoul area -)

  • 이인자
    • 복식
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    • 제32권
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    • pp.201-211
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    • 1997
  • In light of the problem of imported apparel that tends to increase rapidly this study was intended to inquire into the assessment of male and female college students about the brands of imported apparel relative to dom-estic apparel based on quality perception price pirceptionand social psychological perception. And it is concerned with making a compara-tive study of the difference in consumer's con-sciousness of clothing between subjects by dividing them into the group of preference for imported apparel the group of non-preference for it on the basis of their ratings. As a consequence the following study results were obtained. 1) As a result of comparing college students' ratings for quality perception price perception and social psychological perception of impor-ted apparel all three factors were shown to have the high average value in care of the group of preference for imported apparel and to have a significant difference between groups. 2) As a consequence of making a compara-tive study of the difference in the clothing at-titude between groups the group of prefer-ence for imported apparel showed the high av-erage value about brand preference and identi-fication clothing involvement and interper-sonal perception through clothing and to hjave a significant difference with the group of pref-erence for imported apparel in terms of the peripheral environment and the place of pur-chase. 3) As a result of making a comparison of the difference in demographic factors between groups it was analyzed that female clollege students especially college women in the departments of art and physical education had the higher preference for imported apparel. And it was shown that they had the higher preference for imported apparel the greater amount of pocket money they had. Broader and deeper studies are required to be made about imported apparel in a multifaceted way. Therefore follow-on studies will have to be actively conducted such as a study of con-sumer's evaluation about imported apparel and domestic apparel charged at th same range of prices and a study of the difference on con-sumer's consciousness of imported apparel found over age span of consumers.

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주택에서 내장재로 쓰이는 섬유의 절약효과와 소비자의식에 관한 연구 - 커어튼을 중심으로 - (The Effect in Heat Controlling and Perceptions Towards Home Furnishing Fabrics - Focus on Curtains and Draperies -)

  • 윤복자
    • 대한가정학회지
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    • 제20권1호
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    • pp.65-77
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    • 1982
  • The intent of this study was to focus attention on the relationship between curtain fabrics and consumer perceptions towards curtains and draperies. This study consisted of the laboratory test for thermal transmittance of selected fabrics and the exploratory survey for consumer perceptions towards curtains and draperies. The objectives of the laboratory test were to measure fabric's thermal transmittance, thickness, and count which affect to the effect in heat controlling. Selected 23 fabrics were tested at Korean Yarn and Fabrics Testing Inspection Institute. The objectives of the exploratory survey were to determine sociodemographic factors; the stage of family life cycle, the economics status, and homemaker's level of education, and physical factors; the type of houses, the direction of windows, and the type of windows, affect consumer perceptions toward curtains and draperies. Questionaires were administered to 489 homemakers selected by a stratified propotional sampling plan, in Seoul in October, 1981. Data from responses were analyzed by T-test(Analysis of Varience) and Partial Correlation. The major findings are as follows; 1. The results of the laboratory test 1) The fabrics used for draperies had higher effect in heat controlling than the fabrics used for glass curtains. 2) It did not show much differences among the fibers in heat controlling. The thicker fibers, however, had the higher effect in heat controlling among same fibers. 3) The fabrics which had high level of effect I heat controlling were corduroy, flax, rayon, nylon, acetate, thick polyester, and thick polyacrylic. The fabrics which had midium level of affect in heat controlling were velveteen, velvet, and thin polyester. The fabrics which had low level of effect in heat controlling were cotton, silk, and thin polyarcylic. 4) The draperies with lining showed 2∼5 times more effective in heat controlling than the draperies without lining. 2. The results of the exploratory survey Consumer perceptions towards curtains and draperies consisted of functional, financial, and aesthetic perception. 1) Factor affecting functional perception towards curtains and draperies was the stage of family life cycle. Families in the contracting stage considered function of curtains and draperies significantly better than those in others stages. 2) Factors affecting financial perception towards curtains and draperies were the economic status, homemaker's level of education, the direction of windows, and the type of windows. However the correlation between the factors and financial perception was too low to explain the significance of tendency. 3) There was not any factors affecting aesthetic perception towards curtains and draperies.

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가정과 교육에 대한 남녀 중학생의 인식과 관련변수 (Middle school students’perception about Home Economics Education and its related variable)

  • 류상희;유안진
    • 한국가정과교육학회지
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    • 제5권1호
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    • pp.31-43
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    • 1993
  • The purpose of this study was to investigate middle school students’perception about Home Economics Education in order to provide the basic materials to improve Home Economics curriculum. For this purpose reviewing literatures and empirical research were conducted. the subjects were 661(fourteen-year-ole(8th graders) enrolled in middle school in Seoul and Gyeongsang-nam-do. Statistical methods adopted for data analysis were frequencies, mean standard deviation, ONEWAY ANOVA, Chi-square. Major findings were as follows: 1. The middle school students’perception about Home Economics Education differed with sex of subjects. That is, girl students’perception was higher than boy students’perception. 2. The middle school students’perception about Home Economics subject varied across parents’education level. 3. There was no significant difference in the middle school students’perception about Home Economics Education according to existence of mother’s Job. 4. There was a significant difference in the middle school students’perception about Home Economics Education according to region. That is the perception about the contents of eating life role was high in rural and the daily life as a consumer and resources application was high in Seoul. 5.The middle school students’perception about Home Economics Education varied across subject distinction. That is the perception of boy students who chose Industrial Arts$.$Home Economics subject was high.

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Perceptional Change of a New Product, DMB Phone

  • Kim, Ju-Young;Ko, Deok-Im
    • 마케팅과학연구
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    • 제18권3호
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    • pp.59-88
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    • 2008
  • Digital Convergence means integration between industry, technology, and contents, and in marketing, it usually comes with creation of new types of product and service under the base of digital technology as digitalization progress in electro-communication industries including telecommunication, home appliance, and computer industries. One can see digital convergence not only in instruments such as PC, AV appliances, cellular phone, but also in contents, network, service that are required in production, modification, distribution, re-production of information. Convergence in contents started around 1990. Convergence in network and service begins as broadcasting and telecommunication integrates and DMB(digital multimedia broadcasting), born in May, 2005 is the symbolic icon in this trend. There are some positive and negative expectations about DMB. The reason why two opposite expectations exist is that DMB does not come out from customer's need but from technology development. Therefore, customers might have hard time to interpret the real meaning of DMB. Time is quite critical to a high tech product, like DMB because another product with same function from different technology can replace the existing product within short period of time. If DMB does not positioning well to customer's mind quickly, another products like Wibro, IPTV, or HSPDA could replace it before it even spreads out. Therefore, positioning strategy is critical for success of DMB product. To make correct positioning strategy, one needs to understand how consumer interprets DMB and how consumer's interpretation can be changed via communication strategy. In this study, we try to investigate how consumer perceives a new product, like DMB and how AD strategy change consumer's perception. More specifically, the paper segment consumers into sub-groups based on their DMB perceptions and compare their characteristics in order to understand how they perceive DMB. And, expose them different printed ADs that have messages guiding consumer think DMB in specific ways, either cellular phone or personal TV. Research Question 1: Segment consumers according to perceptions about DMB and compare characteristics of segmentations. Research Question 2: Compare perceptions about DMB after AD that induces categorization of DMB in direction for each segment. If one understand and predict a direction in which consumer perceive a new product, firm can select target customers easily. We segment consumers according to their perception and analyze characteristics in order to find some variables that can influence perceptions, like prior experience, usage, or habit. And then, marketing people can use this variables to identify target customers and predict their perceptions. If one knows how customer's perception is changed via AD message, communication strategy could be constructed properly. Specially, information from segmented customers helps to develop efficient AD strategy for segment who has prior perception. Research framework consists of two measurements and one treatment, O1 X O2. First observation is for collecting information about consumer's perception and their characteristics. Based on first observation, the paper segment consumers into two groups, one group perceives DMB similar to Cellular phone and the other group perceives DMB similar to TV. And compare characteristics of two segments in order to find reason why they perceive DMB differently. Next, we expose two kinds of AD to subjects. One AD describes DMB as Cellular phone and the other Ad describes DMB as personal TV. When two ADs are exposed to subjects, consumers don't know their prior perception of DMB, in other words, which subject belongs 'similar-to-Cellular phone' segment or 'similar-to-TV' segment? However, we analyze the AD's effect differently for each segment. In research design, final observation is for investigating AD effect. Perception before AD is compared with perception after AD. Comparisons are made for each segment and for each AD. For the segment who perceives DMB similar to TV, AD that describes DMB as cellular phone could change the prior perception. And AD that describes DMB as personal TV, could enforce the prior perception. For data collection, subjects are selected from undergraduate students because they have basic knowledge about most digital equipments and have open attitude about a new product and media. Total number of subjects is 240. In order to measure perception about DMB, we use indirect measurement, comparison with other similar digital products. To select similar digital products, we pre-survey students and then finally select PDA, Car-TV, Cellular Phone, MP3 player, TV, and PSP. Quasi experiment is done at several classes under instructor's allowance. After brief introduction, prior knowledge, awareness, and usage about DMB as well as other digital instruments is asked and their similarities and perceived characteristics are measured. And then, two kinds of manipulated color-printed AD are distributed and similarities and perceived characteristics for DMB are re-measured. Finally purchase intension, AD attitude, manipulation check, and demographic variables are asked. Subjects are given small gift for participation. Stimuli are color-printed advertising. Their actual size is A4 and made after several pre-test from AD professionals and students. As results, consumers are segmented into two subgroups based on their perceptions of DMB. Similarity measure between DMB and cellular phone and similarity measure between DMB and TV are used to classify consumers. If subject whose first measure is less than the second measure, she is classified into segment A and segment A is characterized as they perceive DMB like TV. Otherwise, they are classified as segment B, who perceives DMB like cellular phone. Discriminant analysis on these groups with their characteristics of usage and attitude shows that Segment A knows much about DMB and uses a lot of digital instrument. Segment B, who thinks DMB as cellular phone doesn't know well about DMB and not familiar with other digital instruments. So, consumers with higher knowledge perceive DMB similar to TV because launching DMB advertising lead consumer think DMB as TV. Consumers with less interest on digital products don't know well about DMB AD and then think DMB as cellular phone. In order to investigate perceptions of DMB as well as other digital instruments, we apply Proxscal analysis, Multidimensional Scaling technique at SPSS statistical package. At first step, subjects are presented 21 pairs of 7 digital instruments and evaluate similarity judgments on 7 point scale. And for each segment, their similarity judgments are averaged and similarity matrix is made. Secondly, Proxscal analysis of segment A and B are done. At third stage, get similarity judgment between DMB and other digital instruments after AD exposure. Lastly, similarity judgments of group A-1, A-2, B-1, and B-2 are named as 'after DMB' and put them into matrix made at the first stage. Then apply Proxscal analysis on these matrixes and check the positional difference of DMB and after DMB. The results show that map of segment A, who perceives DMB similar as TV, shows that DMB position closer to TV than to Cellular phone as expected. Map of segment B, who perceive DMB similar as cellular phone shows that DMB position closer to Cellular phone than to TV as expected. Stress value and R-square is acceptable. And, change results after stimuli, manipulated Advertising show that AD makes DMB perception bent toward Cellular phone when Cellular phone-like AD is exposed, and that DMB positioning move towards Car-TV which is more personalized one when TV-like AD is exposed. It is true for both segment, A and B, consistently. Furthermore, the paper apply correspondence analysis to the same data and find almost the same results. The paper answers two main research questions. The first one is that perception about a new product is made mainly from prior experience. And the second one is that AD is effective in changing and enforcing perception. In addition to above, we extend perception change to purchase intention. Purchase intention is high when AD enforces original perception. AD that shows DMB like TV makes worst intention. This paper has limitations and issues to be pursed in near future. Methodologically, current methodology can't provide statistical test on the perceptual change, since classical MDS models, like Proxscal and correspondence analysis are not probability models. So, a new probability MDS model for testing hypothesis about configuration needs to be developed. Next, advertising message needs to be developed more rigorously from theoretical and managerial perspective. Also experimental procedure could be improved for more realistic data collection. For example, web-based experiment and real product stimuli and multimedia presentation could be employed. Or, one can display products together in simulated shop. In addition, demand and social desirability threats of internal validity could influence on the results. In order to handle the threats, results of the model-intended advertising and other "pseudo" advertising could be compared. Furthermore, one can try various level of innovativeness in order to check whether it make any different results (cf. Moon 2006). In addition, if one can create hypothetical product that is really innovative and new for research, it helps to make a vacant impression status and then to study how to form impression in more rigorous way.

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중국 소비자들의 스마트폰 택시 앱 이용실태, 가치속성에 대한 지각과 만족도 (The Smart Phone Taxi Application Using State, Value Perception and Satisfaction among Chinese Consumers)

  • 양진;왕다운;최혜경
    • 국제지역연구
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    • 제22권1호
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    • pp.141-159
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    • 2018
  • 본 연구는 중국 상하이 시에 거주하거나 출퇴근하는 사람들을 대상으로 하여, 스마트폰 택시앱의 가치속성에 대한 지각, 만족도 및 택시 앱 사용빈도 등의 영향요인을 탐색하는데 목적이 있다. 총 306명을 대상으로 하여 조사한 연구결과는 다음과 같다. 택시 앱 이용실태 조사 결과, 대상자들 중 가장 많은 수가 택시 앱을 이용한지 1년 이상이라고 응답하였으며, 1주일에 1~2번이용 하고 있는 것으로 나타났다. 또한 조사대상자들의 연령, 학력에 따라 택시 앱 이용실태에 차이가 있는 것으로 나타났다. 조사대상자들은 스마트폰 택시 앱의 가치속성 중 용이성 지각을 5점 척도 중 4.41점으로 가장 높게 지각하고 있으며, 반대로 위험성 지각은 3.34점으로 가장 낮게 지각하였다. 마지막으로 사회. 인구학적 특성과 택시 앱 이용 특성을 통제한 상태에서, 택시 앱 가치 지각 변수들이 택시 앱 만족도에 유의한 영향을 미쳤다. 구체적으로, 서비스 품질, 유용성, 시스템 활용성을 높게 지각할수록 만족도도 높은 것으로 나타났으며, 특히 시스템 활용성과 유용성 지각이 미치는 영향력이 높게 나타났다.

중국에서 외국산 유아식품의 구매의도에 관한 연구 (Examination of Consumer Purchase Intention for Foreign Infant Foods in China)

  • 무시원;윤기창
    • 유통과학연구
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    • 제15권3호
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    • pp.49-60
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    • 2017
  • Purpose - The aims of this study are follows. We investigated to find out how country image and brand image affect the consumer perceived value, consumer attitude, and purchase intention of foreign infant foods in China. Especially, we focused on investigate for the moderating role of consumer knowledge between national image, brand image and consumer perceived value of foreign infant foods in China. Research design, data, and methodology - This study analyzed the effect of national image and brand image on purchase intention through consumer perceived value and consumer attitude. This study collected data for empirical analysis of Chinese consumers who have been purchase experience infant foods in China. 256 copies of questionnaire data were used for substantial analysis. Before testing the hypothesis, factor analysis was conducted to test the construct validity of measurement items. Hypotheses about effects between variables were verified using structural equation modeling analysis and hierarchical regression analysis. Results - First, the country image had a positive effect on consumer perceived value of foreign infant foods. Second, the brand image had a positive effect on consumer perceived value of foreign infant foods. Third, the consumer perceived value had a positive effect on consumer attitude. Fourth, the consumer attitude had a positive effect on purchase intention. Fifth, the consumer knowledge was moderating roles between brand image and consumer perceived value of foreign infant foods. However, the consumer knowledge did not effect of moderating between country image and perceived value of consumers. Conclusions - First, the impact of country image and brand image on consumer perceived value of foreign infant foods in China can be seen as a universal psychology of consumers who trust pure foreign products such as high quality, technology, etc. Second, consumer perceived value of foreign infant foods has a positive effect on consumer attitude, and this attitude is leading to purchase intention. Third, the consumer knowledge between brand image and perceived value acts as a moderating variable. It means that the consumer's knowledge can shape the perception of the brand image more strongly.

소비자의 프로슈머 성향이 인터넷 패션사이트의 구전효과에 미치는 영향 (The Effect of Consumer's Prosumer Propensity on the WOM Effect of Fashion Website)

  • 홍금희
    • 한국의류산업학회지
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    • 제14권1호
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    • pp.75-82
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    • 2012
  • Compared to off-line, on-line word-of-mouth has fast dissemination speed and extensive effects based on interactive features. Moreover, in the age of Web 2.0, on-line media has made consumers evolve from simple purchasers to producers, who intervene into product manufacturing through on-line WOM. According to this, this study is conducted to clarify how consumer's prosumer propensity affects WOM in detail when purchasing fashion products on-line through website interactivity and perceived usefulness of WOM. The results are as follows. 1. Consumer's prosumer propensity is classified in four dimensions: the propensity to participate, the propensity to relate, the propensity to amuse and the propensity to create. 2. The sample has shown low prosumer propensity overall, and there were no gender differences. 3. Testing structural equation model, it was clarified that the higher the consumer's prosumer propensity, the higher the consumer's evaluation of website interactivity and thus the greater the WOM effect through its perception of usefulness. 4. There were some differences in the path of structural equation model according to consumer's prosumer propensity. From the results, it can be concluded that consumer's prosumer propensity is a key factor in the on-line WOM. Therefore fashion businesses should actively utilize consumer's prosumer propensity to apply their opinion in the product planning stage or use it as the means of company-friendly viral marketing.

A Study on the Shopping Life through Mobile Visual Search

  • Tungyun Liu;Sijun Sung;Heeju Chae
    • 아태비즈니스연구
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    • 제15권1호
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    • pp.45-69
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    • 2024
  • Purpose - To examine the influence of mobile visual search as a strategic technology service on consumer perceived economic value and customer commitments, which in turn affect consumer's usage intention of mobile visual search. This study also explores the moderating effect of different levels of consumer online shopping orientation. Design/methodology/approach - One-by-one open-ended in-depth interview was first undertaken to 15 Korean consumers to figure the features of mobile visual search. Then a conceptual model was built to verify the hypotheses that indicate the impact of mobile visual search on consumer perceived economic value and customer commitment, which further influence consumer's usage intention. Findings - The results show Convenience, Information quality, Personalization, Text-free search interface design and Visual communication of mobile visual search positively influence consumer perceived economic value and customer commitment and in turn positively affect consumer's usage intention. Moreover, the different levels of consumer online shopping orientation also found to have different effects on consumers' perception and behavior of using mobile visual search in online fashion shopping. Research implications or Originality - The present study verified that mobile visual search is a service tool that consumers want to use in the online fashion shopping journey since it provides economic benefits.