• 한국의류학회지
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• 제32권8호
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• pp.1233-1243
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• 2008

This study examined return policies of the Korean retailers and their differences by retail format. Return policies of 363 retailers including dept stores, discount stores, brand consignment stores, small shops, outlet stores, TV home shopping companies, and internet shopping malls were collected. Acceptance of refund or/and exchange, return grace period, and return requirements or restrictions of each retailer were analyzed. The results showed that most retail formats except small shops and internet shopping malls allowed refund. The seven day return grace period was most common though large retail chains allowed more generous time frames and small shops allowed shorter dates. Restrictions for return varied by retailers and retail formats. Generally retailers followed the guidelines of consumer protection laws. The study discussed implications of return policy analysis.

• Asia Pacific Journal of Business Review
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• 제3권1호
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• pp.19-38
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• 2018

The energy intensity of Nepal is economically not worthy, lacks eco-friendly and importantly not sustainable, and almost four times the average global energy intensity. Considerable efforts have been exercised to reduce the energy gap yet, it is still much to achieve. Nation priority on energy sector was envisaged with promulgation of investment friendly rules and law in hydropower and renewable technology even though, could not harness the sufficient energy. In amid of this acute energy crisis, the government launched the Nepal Energy Efficiency Programme (NEEP) with technical assistance from German International Cooperation (GIZ). Energy Efficiency (EE) practice is the most cost-effective method to reduce the supply and demand gap, reduce on greenhouse gases and pollution, and deter on import of petroleum products which finally improves on trade imbalance. This paper had proposed a framework of energy management team to promote energy efficient technologies in residential consumer. The energy management teams study the past records of energy use pattern of consumers and suggest appropriate technology for energy saving options. The paper provides some reviews of energy efficiency initiatives undertaken by the concern regulatory body which highlights the current status. The comprehensive knowledge acquired through exploratory research is implemented in this paper to identify the various barriers that domestic consumer is experiencing towards the active participation in energy efficiency program launched by the Government of Nepal.

• 한국중재학회지:중재연구
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• 제20권3호
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• pp.47-69
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• 2010

From the review of Korean arbitration systems with the comparison of those of other countries, we can summarize some issues to be tackled as follows: First, Korean arbitration system started with the purpose of export promotion. This may be the main reason that various domestic disputes have not been resolved by arbitration. Second, the Korean Arbitration Law applies to private disputes. The Law's arbitration scope is wider than that of China and France, but narrower than that of the U.S.A. that encompasses a variety of disputes in the filed of consumer, labor, medical services, patents, etc. Third, active judges or public officials in Korea can not be arbitrator and there is no arbitration court. However, if chief judge allows the necessity, court's judges in the UK can be arbitrator with the mutual agreement of the parties and also arbitration system is operated in the court. Fourth, the Korean Commercial Arbitration Board(KCAB), the only representative institution for arbitration in Korea, is under the Ministry of Knowledge Economy(MKE). This makes it difficult for the KCAB to handle other disputes related to the Ministry of Health and Welfare, the Ministry of Strategy and Finance, the Ministry for Food, Agriculture, Forestry and Fisheries, the Ministry of Employment and Labor, etc. Fifth, as mentioned, the KCAB is the unique institution for arbitration by the Law in Korea, while other countries allow have a diversity of arbitration agencies such as maritime arbitration organization, consumer arbitration institution, arbitration court, etc. Therefore, we suggest some ideas to expand the arbitration's area of coverage in Korea as follows: First, there should be more active policies that promote various domestic disputes to be settled by the arbitration system. Second, it is quite needed to expand the scope of arbitration to cover many disputes in the fields of consumer, labor, medical service, advertising, fair trade, etc. Third, there should be discussions to allow court judges as arbitrator and to introduce the arbitration court. Fourth, the KCAB should strengthen its status and roles as general arbitration organization to overcome the limited scope of commercial disputes. For this, there should be the strong support and coordination among the MKE and other government agencies. Fifth, to reduce the burden of the court's complicated and expensive procedures, more efficient disputes resolution systems should be established on the basis of the parties' free will. Each central government agency should streamline the legal barriers to allow industrial organizations under its control to establish their own or joint arbitration system with the KCAB.

• 항공우주정책ㆍ법학회지
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• 제29권2호
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• pp.87-108
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• 2014

항공기 승객을 포함하여 소위 악성소비자에 의한 감정노동자의 피해는 소비자의 권한 남용이 노동자의 인권을 침해할 가능성이 많다는 이유로 심각한 사회 문제가 되고 있다. 감정노동은 공개적으로 얼굴과 신체를 나타내며 만들어 내는 감정 조절의 한 형태이며, 또한 노동자에 의한 감정의 관리가 시장에서 교환될 수 있는 상황을 만들어내는 직업에서의 감정의 관리에 해당한다. 감정노동을 요구하는 직업의 예로서 간호사, 의사, 대기 직원 및 TV 배우 등을 들 수 있다. 그러나 경제가 제조업으로부터 서비스업으로 이동함에 따라 더 많은 노동자들이 다양한 서비스의 직업 환경에 처해 있는데 과거에 비해 고용주의 요구에 따라 그들의 감정을 관리하도록 요구받고 있다. 감정노동으로부터 오는 증상의 하나는 소위 스마일증후군인데 마코토 나츠메교수는 노동자가 계속되는 부자연한 웃음의 결과로 우울증과 신체적 질병을 발전하게 된다고 주장한다. 직장에서의 심한 정도의 감정 통제는 종사자의 심한 정도의 감정 고갈 및 낮은 수준의 직업 만족도로 연결되어진다. 대부분의 경우, 감정노동자는 구매한 상품 및 서비스와 관련하여 공급자에게 대하여 불만을 제기하여 악의적으로 보상을 받으려는 악성소비자에 의한 권리 남용으로 상처를 받고 있다. 이러한 배경 하에서 한국 정부는 "소비자보호법"을 폐기하고 2006년 "소비자기본법"을 제정하였는데, 소비자는 보호를 받기도 하지만 동시에 의무와 책임을 가질 것을 규정하고 있다. "항공안전 및 보안에 관한법률"은 항공기 승객이 여행 중에 기내난동 등 금지되는 행위를 예시하고 있다. 또한 감정노동자의 인권은 예절과 품격 및 근로 환경의 문화적인 향상이 이루어질 때 더욱 보호될 수 있다.

• 무역학회지
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• 제43권3호
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• pp.101-124
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• 2018

한국 제조물책임법 제정 후 입증책임에 관한 신설조항이 추가되고 소비자 보호의 목적에 맞게 개정된 후 시행되고 있다. 신설조항 제3조 2는 입증책임 완화를 위해 간접사실을 입증하면 인과관계를 추정하는 규정을 명문화하였다. 소비자의 권익이 높아지고 소비자 문제에 대중의 관심이 쏠리고 있지만 여전히 문제점이 대두하고 있는 상황이다. 이 문제점을 해결하기 위해 강력한 소비자의 권리를 가지고 있는 미국 제조물책임법을 연구하여 소비자 보호의 측면에서 한국의 제조물책임법이 나아가야 할 방향에 대해 서술하였다. 비교분석 결과를 도출하면 엄격책임의 엄격성, 소비자분쟁해결, 입증가능성, 소송접근성의 기준에서 미국이 한국에 비해 엄격책임의 개념이 확장되어 제조물책임에 엄격책임을 적용 시 더욱 강하게 다루어졌으며, 소비자분쟁해결제도는 교육과 체제적인 소비자 ADR제도를 운영하여 소비자를 철저하게 보호하였다. 입증가능성기준에서 한국은 입증내용이 3가지, 미국은 1가지로 증명내용의 수가 작음에 따라 미국이 입증가능성이 높았고, 소비자소송이 빈번하게 이루어지는 미국은 입증책임 당사자가 제조자로 전환되어 소송 시 입증책임을 당사자가 소비자인 한국에 비해 소송접근성이 높았다. 본 연구에서는 소비자 보호에 초점을 맞추어 한국 제조물책임법이 발전될 수 있는 시사점을 제공한다.

• 한국중재학회지:중재연구
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• 제10권1호
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• pp.92-113
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• 2000

Products liability refers to the liability of any or all parties along the chain of manufacture of any product for damage caused by that product. This includes the manufacturer of component parts (at the top of the chain), an assembling manufacturer, the wholesaler, and the retail store owner (at the bottom of the chain). Products containing inherent defects that cause harm to a consumer of the product, or someone to whom the product was loaned, given, etc., are the subjects of products liability suits. The goal of products liability system should be to maximize consumer welfare by efficiently providing just compensation for injuries incurred and deterring future injuries without unreasonably impeding the supply of the goods and services to consumers. Some advanced countries, apart from relying on products liability systems, also apply other policies and legislation directly aimed at the safety of the consumer. The application of general safety policies as well as products liability rules is not costless. An efficient system will not eliminate risk from society. An efficient system ... that maximises consumer welfare ... maximises the benefits while minimising the costs. Products liability claims can be based on negligence, strict liability, or breach of warranty of fitness depending on the jurisdiction where the claim is based. In view of international business and law circumstances, it should be stressed that international enterprises in Korea should consider how to cope with the situation of international transaction. International enterprises should have a correct perception about products liability which is to contribute the stabilization and improvement of the people's life and the sound develpement of the national economy. Products liability system creates incentives that influence behaviour and performance in ways that are desirable, such as more diligent monitoring to prevent defective products from reaching the market-place. At the same time, any liability system will impose burdens that are undesirable, such as greater costs imposed on business and consumers and reduced avaiability of consumer goods. The concern for society is to balance. The ideal situation is where the cost imposed on producers of goods and services pushes them to a desirable level of care but not so far that producers reach undesirable level of caution that may deprive consumers unnecessarily of the benefits from new and innovative products.

• 예술인문사회 융합 멀티미디어 논문지
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• 제6권8호
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• pp.399-408
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• 2016

빅데이터의 시대가 도래 하면서 지식재산권 영역에서도 빅데이터의 활용이 늘고 있는 추세이다. 한편 상표는 본질적으로 자타 상품을 식별하는 표지로서 그 목적이 소비자에게 인식되도록 하는 데 있다. 최근 이슈가 되고 있는 빅데이터 분석 기술은 상표에 있어서 이러한 소비자의 인식을 판단하는 도구로 활용될 수 있다. 그동안의 전통적인 방법으로는 소비자의 인식에 해당하는 식별력을 증명하는 것은 쉽지 않은 일이었다. 최근 상표의 식별력을 판단하기 위한 방안으로 설문조사에 대한 관심이 높아지면서 우리 상표법 시행규칙에도 설문조사가 도입되었지만 비용과 시간, 객관성, 공정성 측면에서 오류와 많은 문제가 있는 것으로 드러났다. 이에 대한 보완책으로 본 연구는 빅데이터 분석 기법을 활용하여 상표에 대한 소비자 인식을 판단할 수 있는 방안을 제시하고자 한다. 빅데이터 분석을 활용한 경우 상표 식별력 판단의 객관성을 높이는 것은 물론 상표와 관련된 다른 법률적 판단에 도움을 주는 보조 자료로 활용될 수 있을 것이다.

• 한국전자거래학회지
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• 제7권3호
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• pp.159-170
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• 2002

As the Internet has been spread widely and rapidly in Korea since mid 1990s, the growth of electronic commerce was expected to be so at first. It was generally believed that the Internet and electronic commerce would increase the market efficiency and decrease the asymmetry of information. Electronic commerce seemed to replace the traditional market by lowering price and creating consumer-driven market, The actual situation of market, however, is not. The fact-finding research tells the different result that the amount of B2C electronic commerce in Korea is very small contrary to expectations. This study is for the analysis of low growth of B2C electronic commerce in Korea, and to find solutions.

• 무역상무연구
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• 제25권
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• pp.189-210
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• 2005

The application of 4PL could allow for the efficiency of many logistics operations to be greatly increased, for costs to be reduced, and for operations to become more responsive to consumer demand. It is also possible that higher services level and lower cost products could become available as a consequence. However, in order to implementing 4PL actually it is very important to be met to fundamental determinants of 4PL such as formation of logistics experts group, providing of total logistics service, capacity of IT, implementation of e-Business model, capacity of logistics consulting, higher logistics service level, logistics cost reduction, re-engineering of logistics process, focus of core competence etc.

• 무역상무연구
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• 제49권
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• pp.111-137
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• 2011

UCP 600 Article 14(b), providing rules for the period of the examination of documents, is a radical reorganization of UCP Article 13(b). The provision changes the period of time to a maximum of five banking days instead of reasonable time. One of the critical problems giving rise to the difficulty in interpretation and application is the question of fact that there may be two possible conflicting options in determining the time of checking documents presented. The one doctrine is fixed time(safe harbor) standard, and the other is hidden reasonableness standard. This study analyzes which option should be adopted for the optimal application standard by welfare effect methodology using consumer surplus approach and suggests that safe harbor standard should be optimal solution to the determination of period of examination of documents presented in letter of credit regime.