• 제목/요약/키워드: Consumer Issues

검색결과 476건 처리시간 0.024초

의료기관의 사회적 책임활동(HSR)이 조직건강성과 고객지향성에 미치는 영향 (Influence of Hospital Social Responsibility Activities on Organizational Health and Customer Orientation)

  • 조경원;사공미;김성민
    • 보건의료산업학회지
    • /
    • 제13권2호
    • /
    • pp.1-14
    • /
    • 2019
  • Objectives: This study was conducted to analyze the effect of hospital social responsibility(HSR) activities on organizational health and customer orientation. Methods: We conducted an online survey with hospital employees and analyzed the questionnaires of 206 selected respondents. A regression analysis was performed to determine the relationship between independent and dependent variables. Results: First, 'consumer issues', 'community involvement and development', and 'fair operating practice' factors in HSR influenced 'medical environment suitability' in organizational health. The 'fair operating practice' factor in HSR affected 'management environment suitability' and 'community orientation' in organizational health. The 'labor practices' factor in HSR affected 'practices suitability' and 'vitality' in organizational health. Second, the activities on 'consumer issues' and 'environment' in HSR have influenced 'Reliability', 'Reactivity' and 'Tangibility' in Customer Orientation. The activities on 'consumer issues' have affected 'Empathy'. Conclusions: The results of this study provide a positive direction for medical institutions as they conduct HSR activities and provide a basis for establishing effective HSR strategies.

소비자의 라이프스타일 유형에 따른 점포선호 및 만족도의 차이 분석 (Consumers' preference for and satisfaction with retailing stores by life style)

  • 허경옥
    • 한국생활과학회지
    • /
    • 제15권3호
    • /
    • pp.385-395
    • /
    • 2006
  • This study categorized consumer groups by their life styles and examined the differences in preferences for and satisfaction with retailing stores. The results of this study are summarized as below: First, consumers' satisfaction level was most high in department stores, and discounting stores, internet shopping malls, and home shopping channels took the next in order. Traditional Korean stores, on the other hand, were the last. Overall, preference level was high in discounting stores, department stores, and internet shopping malls in order. Second, the singles and the elderly tended not to be interested in societal issues and concentrate on consumption only. Third, the more interested they get in consumption, the more consumers prefer department stores, and consumers who are neutral in societal issues and consumption were more likely to prefer traditional Korean stores. In addition, those who participate in societal issues and concentrate on consumption preferred discounting stores, convenient stores, and home shopping channels in order. On the other hand, consumers who are more interested in societal issues and less concentrate on consumption were less satisfied with discounting stores and department stores, but more satisfied with internet shopping malls. Consumers less participating in societal issues and concentrating on consumption were more likely to be satisfied with department stores, but less with traditional Korean stores.

  • PDF

환경보전을 위한 소비자 역할과 실천적 접근방법에 관한 고찰 (Consumer Roles and Practical Methods for Environmental Preservation)

  • 손상희
    • 한국생활과학회지
    • /
    • 제6권1호
    • /
    • pp.41-53
    • /
    • 1997
  • Environmental issues are increasingly important in consumer decision-making. This paper focuses on the consumer's role in consumption process-purchase, use, and disposal, which has significant environmental consequences. And this paper discusses several approaches to motivate consumer's awareness and responsibility for the environment and further his/her lifestyle change. The Green Consumer should be able to consider the implications of his/her lifestyle choices as well as his/her purchase, use, and disposal decisions. Consumer education and various consumer movements for environment preservation should keep the goal in perspective, which is not only to motivate consumer's long-term behavior change but also to consign his/her buying power and political power to help make changes where he/she really counts.

  • PDF

아동 이용자에게 특화된 온라인 개인정보보호 이슈 : 사례연구를 중심으로 (Protecting Children's Online Privacy : Privacy Issues and Its Implications)

  • 나종연;조은선;이승은
    • 디지털융복합연구
    • /
    • 제18권10호
    • /
    • pp.23-31
    • /
    • 2020
  • 최근 아동들의 온라인 활동에 대한 참여가 활발해짐에 따라 아동을 대상으로 하는 온라인 서비스 역시 빠르게 증가하고 있음에도 불구하고, 아동들은 그들의 보호받아 마땅한 권리를 충분히 보장받고 있지 못하다. 본 연구는 아동이 주로 이용하는 앱서비스를 대상으로 현황 및 사례 조사를 통해 국내 아동 개인정보보호에 관련한 이슈를 유형화하여 분석하는 것을 목적으로 한다. 이를 위해 아동의 개인정보보호에 관한 현황을 살펴보고 국내외 법제도에 근거하여 이슈를 도출했다. 연구 결과, 아동 식별의 이슈, 고지 및 동의의 실효성 이슈, 정보주체로서 아동의 권익 이슈 등이 도출되었다. 현황분석을 통해 살펴본 온라인 환경에서의 아동 개인정보 관련 내용을 바탕으로 정책적 시사점을 도출하고 개선방안 등을 제언하였다.

세계 식품 향료시장의 환경과 법적규제 (A review on global market environment and regulatory issues of flavors)

  • 오재순
    • 식품과학과 산업
    • /
    • 제50권4호
    • /
    • pp.2-11
    • /
    • 2017
  • The external factors of global flavor market include the world economy, population growth, urbanization, consumer spending, raw material availability, pricing, and regulatory issues. And the internal factors as product pricing and technology development may lie the flavor house's competitiveness and cost considerations. In developing countries, rising preference for packaged food and beverages and increasing personal expenditures will drive demand for flavor market. Increasing consumer demand for natural products, driven in part by health concerns and a desire for transparency in labeling will impact the demand. The increasing demand for salt and sugar reduction will boost demand for flavors to maintain the overall taste. The use of quality and innovative flavors in the beverages and the multifunctional flavors has a positive influence on the global market. The global flavor industry has the presence of several drivers and positive trends, with its future expected to be promising.

학교소비자교육 지원 기관을 위한 방향 모색 (Groping out Direction for the Supporting System of Consumer Education in School)

  • 김지경;양정혜;박인순
    • 대한가정학회지
    • /
    • 제40권2호
    • /
    • pp.131-142
    • /
    • 2002
  • Interested in the importance of Consumer Education in school has recognized in modem society, due mainly to the development and change of consumption life. Among the many contributions to the study of consumer issues that Consumer Education in school is the most important thing to be rational consumer. However, There is no any system to support the Consumer Education in school even though we need it. And thus, this paper is used the method of Contents Analysis through critically reviewing the professional web-sites of Consumer Education Center in Japan and Europe in order to investigate what the goal is, what contents are, how they operate their Consumer Education System. Moreover, we compare two web-sites in aspects of system, structure. The Consumer Education in Japan and Europe is toward the value of life which is not the buy-man-ship but the way of thinking and philosophy of life. The school lead the Consumer Education through the integrated system which is invoked all of related subjects. Each related subject is gotten together for the Consumer Education. Most of all the Consumer Education Center in Japan and Europe is in the middle of Consumer Education in school, and then absolutely assist and support Consumer Education in school.

통신시비스 이용자보호제도 개선방안 연구 (Enhancing Consumer Sovereignty in the Telecommunication Services)

  • 여정성;이기춘;이성림;박수경
    • 대한가정학회지
    • /
    • 제40권2호
    • /
    • pp.101-114
    • /
    • 2002
  • This study analyzes the contract terms to explore whether the content has any improper and/or unfair clause, reviews the consumer-related laws, and examines the activities of the regulatory systems in the telecommunication service markets. The major resets of the stud\ulcorner are: first, the level of regulation to contract terms is inconsistent across the services areas and needs to be coordinated; second, the standard contract terms need to be developed; third, the policy implications with respect to regulatory policy making and public education are developed; and lastly establishment of consumer advisory board to advise the commission on consumer issues and the consumer information and education center is suggested.

Corporate Social Responsibility and Consumer-Company Identification in Vietnamese Project-Based Organizations

  • NGUYEN, Linh Tran Cam
    • The Journal of Asian Finance, Economics and Business
    • /
    • 제8권8호
    • /
    • pp.157-166
    • /
    • 2021
  • In the past four decades, corporate social responsibility (CSR) issues have grown substantially due to the increasing demand for transparency and growing expectations that corporations should manage and improve their social, environmental, and economic performance. As a result, most organizations, companies, and governments provide CSR reports, while a large number of companies are still engaged in defining and integrating CSR into several aspects of their business. CSR is an obligation to society (Lee, 2020). The linkage between CSR and consumer-company identification (CCI) is important under company stakeholders. Consumers who care about those issues often change their shopping habits to bring greater value to the community. They will avoid buying environmentally or socially harmful products, and actively seek the products and services of the companies that carry out social responsibility. Companies conducting CSR activities such as charity works or environmental activities will be easy to associate as a responsible organization for always meeting the necessity of society. Therefore, companies must consider CSR a long-term strategy. The strategic approach to CSR plays an increasingly significant part in the business competitiveness - which helps create companies' values while gains trust and respect from the consumers, partners in particular, and the social community in general. This study is conducted to show evidence from project-based organizations about the CSR factors that influence consumer loyalty and the impact level of those factors on customer loyalty.

Direct-to-consumer genetic testing

  • Kim, Jong-Won
    • Genomics & Informatics
    • /
    • 제17권3호
    • /
    • pp.34.1-34.3
    • /
    • 2019
  • Direct-to-consumer (DTC) genetic testing is a controversial issue although Korean Government is considering to expand DTC genetic testing. Preventing the exaggeration and abusing of DTC genetic testing is an important task considering the early history of DTC genetic testing in Korea. And the DTC genetic testing performance or method has been rarely reported to the scientific and/or medical community and reliability of DTC genetic testing needs to be assessed. Law enforcement needs to improve these issues. Also principle of transparency needs to be applied.

소비자의 안전의식과 안전추구행동 (Consumer's Safety Consciousness and Safety Seeking Behavior)

  • 김성숙
    • 대한가정학회지
    • /
    • 제36권3호
    • /
    • pp.1-14
    • /
    • 1998
  • This research focuses the safety problems for consumers with the viewpoint of behaviorism. Specially three issues are addressed: 1) Variables influencing the consumer's safety consciousness 2) The comparision of consumer's safety seeking behavior according to the product type 3) The relation of variables influencing the consumer's safety-seeking behaviors. In this paper, I deal with mainly the gas products and agricultural products and then observe the consumers' reaction for those two products concerning to the consumer's safety problem. For this purpose, I distributed the questionnaire to the residents I Seoul and suburban area of age between 20 and 60 years old. As a result, consumers put high values and concerns on general safety, but have quite negative concepts on society's safety problems generally. It was found that the consciousness on this problem was higher among those people who were reading journals for consumers, who have high education or high incomes, or who were unemployed house wives. In gas products, the level of consumer's safety seeking behavior and subareas were higher than in agricultural products. In the matter of the variables which affect the consumer's safety seeking behavior directly, those were safety consciousness variables and experience of reading journal for consumer in gas products, and safety consciousness vatiabls, consumer education experience, experience of injury, being employed and being married in agricultural products. Also as the result of path analysis, experience of reading journal for consumer, being employed, education and income level influenced indirectly the consumer safety seeking behavior.

  • PDF