• 제목/요약/키워드: Consumer's attitude

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The Effect of Private Brands' Service Quality on Brand Attitude

  • SONG, Byoung-Weon;KIM, Jin-Hwan;KIM, Min-Kyeong
    • 유통과학연구
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    • 제18권7호
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    • pp.19-25
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    • 2020
  • Purpose: This study analyzes service quality of Pivate Brand (PB) productsto provide some academic and practical implications. Research design, data, and methodology: The focus is on how service quality of No Brand, which has recently received much attention, affects brand attitude and, to confirm whether consumers' prior knowledge of PB moderates this effect. A total of 167 men and women in their 20s who have experience using No Brand were surveyed. Hypothesis was verified by using hierarchical regression analysis. Results: a) Tangibles, reliability, empathy, and assurance of service quality for No Brand have a positive effect on brand attitude; b) The moderating effect of prior knowledge is only statistically significant in the context of reliability. Conclusion: This study provides academic and practical implications for establishing differentiated PB strategies. It highlights the effects of service quality and consumer prior knowledge on brand attitude. This suggests that the sub-dimension of PB service quality has a discriminatory effect on the brand attitude of No Brand, and that consumer's prior knowledge of the product influences reliability of service quality. Therefore, consumer's prior knowledge is important in order to increase trust.

사과 소비의 증가에 영향을 미치는 심리적 요인 분석 (Psychological Factors of Increase in Apple Consumption)

  • 허무열
    • 한국식생활문화학회지
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    • 제26권1호
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    • pp.80-85
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    • 2011
  • This study analyzed consumer attitude, habit strength, subjective norm, a pros evaluation, and intention to consume to estimate perceptible variables that affect apple consumption. Data were collected from 207 men and women through a selfadministrated questionnaire. A partial least squares regression was conducted as one of structural equation models to estimate and test hypotheses. The results showed that attitude, habit strength, and the pros evaluation affected the intention to consume apples, and that the intention increased apple consumption. The results also showed that some marketing strategies are needed to promote apple consumption and to make consumers change their intention, to develop habits for eating apples by changing their diets, and to impress upon them that apples are good for health. This can be interpreted as meaning that it is most important to understand consumer behavior, particularly consumer psychology, which is reflected in the recent trend of marketing that concentrates on meeting the consumer's needs rather than the producer's.

구매행동유형에 따른 에너지절약 태도와 절약행동 분석 (An Analysis of Attitude and Behavior for Energy-Saving by the Purchase Style)

  • 허경옥
    • 가족자원경영과 정책
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    • 제13권3호
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    • pp.17-30
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    • 2009
  • This study investigated the relationship between style of purchase behavior and search information, attitude, and behavior for energy saving. In addition, this paper classified several consumer groups based on their different styles of purchase behavior and investigated whether those groups differ in attitude and behavior for energy saving. The following is a summary of the main results. First, consumers were classified according to style of purchase behavior into a rational consumer group, a fashion- or brand-oriented group, a group uninterested in consumption, and a neutrally oriented group. Second, there were no significant differences among the four consumer groups in the amount of information search and the level of communication with other consumers related to energy-saving information; however, there were significant differences in terms of the information sources used. For example, the neutrally oriented group was more likely to use more objective information sources. Third, the level of attitude toward energy saving was more likely to be active when consumers were old and rational. Consumers with a high income, education and experience in energy saving, and an active attitude were more likely to be active in energy saving, especially in the disposal stage of purchase. Finally, attitude toward energy saving was the most influential factor in the level of energy-saving behavior.

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환경문제에 대한 소비자태도-행동강화를 위한 소비자정보요구를 기초로 한 소비자 환경교육 프로그램 개발 (A Study on the Development of Environment Education Program based on Consumer Information Needs by Pro-environmental Consumer Attitude and Behavior)

  • 심미영
    • 대한가정학회지
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    • 제42권8호
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    • pp.15-32
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    • 2004
  • The purpose of this study is to develop an environmental education program for environmentally friendly consumer behaviors by analyzing factors influencing the attitude-behavior relationship, and examining consumer information needs about environmental problems. Environmental information demanded by consumers could be classified into five main areas; 'use and disposal of environmentally friendly resources', 'purchase of environmentally friendly goods', 'environmental problems and consumer sovereignty', 'environmental laws and regulations' and 'environmental values and consumer's civil consciousness'. Based on the study results, an environmental education program for consumers was developed which consisted of two main parts, basis and practice. The former aimed to strengthen consumer consciousness about environmental problems and the latter, to make regular environmentally friendly consumer behaviors. The two parts were correlated. Thus strengthening environment-related consumer consciousness by learning the part of basis could promote of environmentally friendly consumer behaviors.

지각된 농식품 관련 모바일 SNS의 특성이 소비자태도 및 구매의도에 미치는 영향 (The Effects of Perceived Characteristics of Mobile SNS for the Agricultural and Food on Consumer Attitude and Purchase Intention)

  • 안은주;양동우
    • 중소기업연구
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    • 제41권1호
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    • pp.1-28
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    • 2019
  • 본 연구의 목적은 농식품 모바일 SNS의 활용 방안 및 구매의도 개선을 위한 시사점을 제시하여, 6차 산업 활성화에 기여하고자 함에 있다. 이에 최근 새로운 마케팅 채널로 급부상 하고 있는 모바일 SNS를 농식품 분야에 적용하여 실증분석을 실시하였다. 먼저 농식품 구매의도에 영향을 미치는 농식품 관련 모바일 SNS의 특성을 도출하였고, 지각된 농식품 관련 모바일 SNS의 특성과 구매의도의 관계에서 소비자태도의 간접효과를 분석하였다. 연구 결과는 첫째, 정보의 품질과 접근용이성은 인지적 태도에, 유희성, 정보의 품질, 접근용이성은 감정적 태도에, 유희성과 상호작용성은 행위적 태도에 유의한 영향(+)을 미치는 것으로 나타났다. 둘째, 정보의 품질, 접근용이성, 유희성은 구매의도에 유의한 영향(+)을 미치는 것으로 나타났고, 그 중 정보의 품질이 가장 큰 영향을 미치는 것으로 확인되었다. 셋째, 정보의 품질, 상호작용성, 접근용이성, 유희성이 소비자태도를 거쳐 구매의도로 가는 경로에서 소비자태도의 간접효과가 있는 것으로 분석되었다. 본 연구결과를 통해, 농식품 관련 모바일 SNS의 경우 정보의 품질 향상을 위한 노력이 우선적으로 필요하며, 구매의도 향상을 위해서는 소비자태도를 호의적으로 강화시키기 위한 모바일 SNS 운영 전략 및 마케팅 전략의 구축이 필요함을 확인할 수 있었다. 한편 농식품 경영체가 모바일 SNS를 마케팅 도구로 적극 활용할 수 있도록 관련 교육 및 시스템적 협조 방안 등이 마련되어야 할 것이다.

외모에 대한 사회문화적 태도와 객체화 신체의식이 남성 소비자의 외모관리행동에 미치는 영향 (The Effects of Sociocultural Attitude toward Appearance and Objectified Body Consciousness on Male Consumer'Appearance Management Behavior)

  • 이미숙
    • 한국의상디자인학회지
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    • 제16권4호
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    • pp.63-77
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    • 2014
  • The purpose of this study was to investigate the effects of sociocultural attitudes toward appearance and objectified body consciousness on male consumer' appearance management behavior. The subjects were 648 males aged from 20 to 59 years old, and the questionnaire consisted of sociocultural attitude toward appearance, objectified body consciousness, appearance management behavior, and subject' demographic characteristics. The data were analyzed by descriptive statistics, Cronbach's ${\alpha}$, factor analysis, and regression analysis. The results were as follows. Three dimensions(appearance importance awareness, slimness importance awareness, and internalization) were emerged on sociocultural attitude toward appearance. Three dimensions(body shame, body surveillance, and control belief) were emerged on objectified body consciousness. Five dimensions(skin, hair, body, fashion, and plastic surgery management) were emerged on appearance management behavior. In sociocultural attitude toward appearance dimensions, appearance importance awareness and internalization had important effects on appearance management behavior. In objectified body consciousness dimensions, body shame and control belief had important effects on appearance management behavior. This results concluded that sociocultural attitude toward appearance and objectified body consciousness are important variables to understand on male consumer' appearance management behavior.

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어머니와 교사의 학령전 아동소비자교육 요구분석: 울산시를 중심으로 (Mother & Teacher's Need Assesement for the Preschooler Consumer Education: In Ulsan City)

  • 서정희
    • 대한가정학회지
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    • 제36권1호
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    • pp.81-98
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    • 1998
  • The purpose of this research is to investigate the mother and teachers need assessment for preschooler consumer education and related variables and to provide a basis for the development of consumer education program. The survey of this research was conducted by means of self-administered questionnaire with 302 mothers of the preschoolers who are 4-5 years old and attend nursery and kindergarten and 221 teachers of nursery and kindergarten in Ulsan. The statistics used for data analysis are frequencies and percentage, mean and standard deviation, on way ANOVA and Scheffee-test, Person's correlation using the SPSS/PC+ program. Some conclusions from the above investigation are as follows: 1. Each level of the need for consumer education on 22 subject area perceived by mothers and teachers of preschoolers was high and relatively high. Thus consumer education program for preschooler must include all subject area. 2. The mother's need for preschooler consumer education differs significantly according to age. The teacher's need for preschooler consumer education differs significantly according to family income. But these variables take a little effect to the need of mother and teacher. So the consumer education program doesn't need to classify by socio-economic characteristics of mother and teacher. 3. The mother's need for preschooler consumer education are positively correlated to consumer knowledge and consumer skill but negatively correlated to consumption oriented attitude. So the consumer education program needs to develop the consumer knowledge and skill and reduce consumption oriented attitude for the preschooler's mother. 4. The teacher's need for preschooler consumer education are positively correlated to the level of consumer role performance. Thus the reeducation program for the teacher needs to develop the consumer role performance.

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중저가 화장품 브랜드 점포에 대한 애착이 점포태도와 재방문의도에 미치는 영향 (Effects of Store Commitment on Consumer Attitude Toward Mass Cosmetic Brand Store and Revisit Intention)

  • 유혜경;이민선
    • 한국의류산업학회지
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    • 제20권2호
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    • pp.191-201
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    • 2018
  • The main objectives of this study were to (1) examine and compare the importance of store attributes, store commitment, store attitude, and revisit intention concerning Korean mass cosmetic brand stores between female teenage consumers and those in 20's, and (2) investigate and compare the two groups in terms of the influences of five store commitment factors on store attitude and revisit intention. On-line surveys were conducted by the marketing research company, and a total of 354 questionnaires were used in the final analysis. The results showed several significant differences between the female consumer groups in 10's and 20's. The teenage respondents placed greater importance on all store attributes except price and sales, and showed higher commitment in terms of affective commitment, and normative commitment factors than the respondents in 20's. For the teenage respondents, all four commitment factors except the normative commitment significantly influenced their store attitude and revisit intention, while the affective commitment factor did not have significant influence on either store attitude and revisit intention for the group in 20's. Normative commitment factor also did not have significant influence on revisit intention of the group in 20's. For both age groups, the negative affects of the forced commitment on store attitude and revisit intention were found.

개인의 가치성향이 광고 소구유형에 따라 소비자 태도에 미치는 영향 (The Effect of Personal Value Disposition on the Consumer Attitude of Advertising Appeal Type)

  • 성기혁
    • 한국콘텐츠학회논문지
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    • 제9권12호
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    • pp.154-163
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    • 2009
  • 소비자의 라이프스타일 변화에 따라 최근의 광고들은 과거의 방식과 상당히 다른 특성을 지닌다. 본 논문은 개인의 가치성향이 광고 크리에이티브 소구 유형에 따라 소비자 태도에 미치는 영향에 대해 알아보고자 하였다. 개인의 가치성향이라는 변인은 크리에이티브의 방향을 제시하고 나아가 광고효과를 결정한다. 이러한 개인의 가치성향은 인쇄매체 뿐만 아니라 전파매체와 인터넷 매체에도 고려할 요소임이 분명하다. 본 연구에서는 개인의 가치성향에 따라 광고 소구유형별 소비자 태도를 알아보기 위해 338명의 대학생을 대상으로 실험을 수행하였다. 제품에 대한 관여도가 비교적 중간에 위치하는 MP3의 실험 광고물에 대한 소비자 태도를 분석하였다. 그 결과 개인주의 성향의 이성소구가 소비자 태도에 가장 큰 영향을 미쳤으며 그 다음으로는 집단주의 이성소구로 나타났다. 집단주의 감성소구는 부분적인 영향을 미쳤으며 개인주의 감성소구의 효과는 유의미하게 나타나지 않았다. 개인의 가치성향에 주안점을 둔 본 연구는 선행연구의 성격을 지닌다.

외식업체 영양정보표시에 따른 소비자태도, 이용동기, 건강관심도, 만족도, 재방문의도와의 구조적 관계 (Structural Relationship among Consumer Attitude, Usage Motive, Health-consciousness, Satisfaction, and Revisit Intent Pursuant to Foodservice Nutrition Information Labeling System)

  • 이종호
    • 한국조리학회지
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    • 제23권5호
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    • pp.129-139
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    • 2017
  • The necessity of selecting food based on correct information through nutrition ingredients included in the food is being emphasized due to the recent increase in interest of restaurant users in healthy and safe food. This study verified the structural causal relationship among consumer attitude, use reason and health-consciousness regarding nutrition information labeling and their satisfaction and revisit intent. A total of 266 surveys conducted over restaurant users residing in the Busan area was used for the final analysis of the study to attain this study's objective. The suitability of the Structural Equation Modeling and organic causation relationship was verified through the statistics programs SPSS (V 23.0) and AMOS (V 21.0) in order to attain this study's objective, and the control effect of age has been verified. The results showed that a meaningful causal relationship was confirmed in all elements excluding consumer attitude. A control effect was also confirmed in the influential relationship between use reason and satisfaction level. The results of the study suggested that the nutrition information labeling system of restaurants provides practical implications and marketing strategies for restaurant managers and government policy makers.