• 통상정보연구
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• 제5권1호
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• pp.137-158
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• 2003

The rapid growth of electronic commerce increases the potential for conflicts over contracts which have been entered into online(e.g. about price, late delivery, defects, specifications...). Using arbitration as a dispute resolution alternative is becoming increasingly popular especially in cases involving intellectual property rights and technology disputes since speed and secrecy are essential. The use of online dispute resolution(ODR) mechanisms to resolve such e-commerce conflicts is crucial for building business, consumer confidence and permitting access to justice in an online business environment. However, the use of the Internet and the World Wide Web in dispute resolution has an impact on the types of communication implied in the relevant processes(negotiation, mediation and arbitration). This paper deals with legal issues with respect to the practice of online arbitration. The paper begins with a brief introduction to the theories behind arbitration. These sections will be followed by a discussion on the specifics of online arbitration and the problems the process faces online arbitration by the legal community.

• Architectural research
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• 제14권1호
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• pp.3-9
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• 2012

Owing to the advent of ubiquitous computing technologies, the concept of Intelligent Environments has emerged, as an alternative approach to overcome the limitation of the built environment. Intelligent Environments can be more responsive to user-and context-specific human activities by automatically and dynamically modifying their settings without explicit human intervention. However, the conventional approach to the development of Intelligent Environments has mainly focused on the technical issues without paying much attention to the dynamic interrelationship between the user and the built environment. Therefore, differing or conflicting needs of multiple simultaneous users remain unresolved. The objective of this study is to present types of environmental conflicts and their resolution through agent collaboration and negotiation. For the demonstration and validation of the conflict resolution process, a set of hypothetical test cases is simulated in a 3D test environment. The result of the case simulations shows that the proposed approach is computationally feasible and applicable to the development of Intelligent Environments, and, furthermore, it can overcome the drawback of the conventional approach.

• 아동학회지
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• 제27권4호
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• pp.265-278
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• 2006

This study examined the relationship of children's quality of friendship, conflict resolution strategies, and conflict outcomes by peer status. Thirty-four elementary school 5th grade dyads were selected by peer status and friendship status. The major results were that (1) popular children perceived more help and less conflict and rivalry from friends than rejected children. (2) Popular children used more compromising/integrating and less dominating strategies than rejected children to resolve conflicts. Conflicts between popular-average pairs resulted in equal outcomes more often and unresolved outcomes less often than rejected-average pairs. (3) There were significant correlations between friendship quality, conflict resolution strategies, and conflict outcomes by peer status.

• Asia pacific journal of information systems
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• 제10권4호
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• pp.153-180
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• 2000

The objective of this paper is to propose a Web-based Negotiation Support System(NSS) to facilitate conflict resolution between departments in a firm. As the management environment is recently becoming more complex and competitive, the need for harmonizing department functions in a firm is increasing much more than ever. In literature, most of conflict resolution approaches have been based on a sort of behavioral concepts including regular meeting or conference. However, as the department functions are wired through the Internet, a new approach to conflict resolution using the web-based technique is deemed necessary. For this purpose, we developed a Web NSS and illustrated a typical case in which conflicts between production and marketing functions are resolved using the Web NSS.

• 한국기술혁신학회:학술대회논문집
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• 한국기술혁신학회 2017년도 춘계학술대회 논문집
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• pp.195-218
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• 2017

The paper tests the above socio-cognitive model with four empirical case studies of leading Korean science and technology research and technology transfer organizations. The case studies demonstrate clear differences in individuals' frames about the technology transfer process and arising conflicts. As a result, technology transfer process is not fully controllable and is highly contextual. We argue, whereas public policy in countries approaching technology frontier provides essential support for defining and exploiting best practices (routines/pathways) for technology transfer at organizational level, they have not matured enough to support the timely identification and resolution of conflicts between individual actors, hence the inefficiencies. Therefore, among others, public policy for technology transfer could consider allowing an inclusive approach to recognition of best practices for technology transfer and innovation processes, increased social interactions between technology transfer actors, and their training on resolution of individual level cognitive conflicts.

• Industrial Engineering and Management Systems
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• 제10권4호
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• pp.279-287
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• 2011

This research develops a framework for resolving time and worker conflicts in the Critical Chain Project Management (CCPM) method, expressed in the form of a Max-Plus Linear (MPL) system. Our previous work proposed a method for resolving time conflicts. However, in practical cases, both time and worker conflicts may occur. Hence, we propose a method for resolving both time and worker conflicts for a single project. We first consider how to detect a resource conflict. Then, we define an adjacency matrix to resolve the detected conflicts. Using the proposed method, we confirm that the resource conflict can be resolved through a numerical example.

• 한국병원경영학회지
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• 제23권3호
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• pp.63-71
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• 2018

The purpose of this study is to explore how the organizational structure of hospitals affects the pattern of conflicts between human resources at hospitals and then to present basic data necessary for conflict resolution. Research data were collected from the personnel of 14 hospitals in P city in Korea. The findings of the study are summed up as follows. First, administrative workers and with fewer years of service thought of the organizational structure as organic. Second, organizational conflict was found to be higher in those at older ages, with more years of service and in middle management positions. Next, as for conflict patterns between occupation types, nurses showed more conflicts with doctors and administrative workers, while administrative workers and public health personnel had more conflicts with nurses. Last, of the organizational structure factors, 'Subdivision of work,' 'Decision making method,' 'Opinion collection process,' 'Codification of responsibilities and rights' and 'Documentation of duties' were found to have negative effects on conflict patterns. Therefore, the findings imply that for decrease in organizational conflicts, hospitals need to be reorganized to have a more organic structure and take such differentiated measures for conflict resolution that consider characteristics of human resources, such as one's age, years of service and position.

• 한국직업건강간호학회지
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• 제27권1호
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• pp.13-24
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• 2018

Purpose: The purpose of this study was to investigate conflicts and the experiences of conflict resolution of hospital nurses. Methods: This qualitative study used phenomenological methodology. The research participants were 8 nurses of C hospital. Data were collected through in-depth individual interviews from November 2016 to February 2017. The data analysis method was based on Colaizzi's approach. Results: The study results showed that the experiences of nurses consisted of 15 themes and 6 theme clusters: 1) Ambiguous role, 2) Recognizing lack of competence, 3) Difficulty maintaining relationships, 4) Unsatisfactory work environment, 5) Efforts to resolve conflicts, and 6) Conflict resolution process through labor union. Conclusion: The findings of this study recommend that hospital organizations and managers should pay attention to improving the work environment and organizational culture of members. The results of the present study can improve the understanding of various aspects of the daily life of hospital nurses.

• 한국항해항만학회지
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• 제27권3호
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• pp.335-343
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• 2003

Currently serious conflicts of interests are arisen for the use of coastal area in Korea. However, there no mediation program, mediators' consistent policies and reasonable laws to resolve conflict of interests which may be arisen when developing coastal area. The objective of this study is to lay the evaluation criteria for the formalized objective evaluation among disputants of coastal conflicts for the better understanding and characterizing of coastal conflicts in Korea. In order to do so, this study has adopted for the extraction of the evaluation factors to describe the present conditions of conflicts in the selected study area(Sihwa lake), to analyze the problems, and then to explore alternative approaches for resolving the conflicts. As research methodologies, we have depended upon literature review and field survey methods. As field survey methods, we employed structured questionnaires for the various samples from the experts of research institutes, professors, representatives of NGOs and citizens. Survey results suggested that 5 representative elements comprising 35 detailed elements could be identified. Based on these results, this study was able to identify and classify the evaluation factors and help to resolve coastal conflicts in Korea.

• 디자인학연구
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• 제18권1호
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• pp.185-194
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• 2005

본 연구는 CI개발 의뢰인인 기업, 대학, 지자체와 CI개발 디자이너간에 관계를 중심으로 CI개발 디자이너의 특성 및 의사 소통과 갈등과의 관계를 조사하고 이를 통해 상호간에 존재하는 갈등과 갈등해소전략이 성과에 미치는 영향을 검증함으로써 성공적인 CI개발 전략을 제시하고자 한다. 연구 분석결과 CI개발에 있어 디자이너의 특성인 비밀유지성과 창조성은 CI개발 의뢰인과 디자이너 모두의 의사소통 인식에 긍정적 영향을 미쳤다. 특히 CI개발 의뢰인측에서는 디자이너와의 원활한 의사소통이 갈등을 낮추는 것으로 나타났다. CI개발의 성과를 높이기 위해서는 이들간의 갈등을 우선적으로 낮추고 가급적 제 3자를 개입시키는 정치적해결방식을 지양하여야 한다. 그러나 갈등이 심화될 때는 의뢰인의 경우 정치적해결방식을 취하고 디자이너의 경우 문제해결방식을 취하는 것이 비교적 높은 성과를 달성할 수 있다는 분석결과를 도출하였다.