• Journal of Information Technology Services
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• v.11 no.1
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• pp.273-292
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• 2012

Manufacturers have started to adopt service as their offering mix in order to overcome slow growth, declining profitability and commoditization in the pure product market. Several companies like IBM and GE have shown that services would be a new source of revenue and a steady growth. Service covers a wide spectrum from a simple add-on service like repair to complex outsourcing service. Service adoption is a challenge for manufacturers who have been accustomed to product making and selling. Making, proposing, delivering and evaluating services needs a different and new capabilities for manufacturers. And service transition is closely related with capabilities which make a transition with a less risk. In this paper, a taxonomy of efforts is developed which build on the service transition literatures and cases. We provide a phased service transition strategy for manufacturers and service capabilities needed at each phases.

• Journal of the Korean Dietetic Association
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• v.13 no.3
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• pp.277-294
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• 2007

The purposes of this study were to a) examine using status, b) measure the service quality attributes, c) analyze IPA and customer satisfaction, d) develop the LSM(Local Store Marketing) by location of K theme restaurant such as residential type(A), complex type(B) and downtown type(C). The questionnaires were handed out to 346 of 450(usage rate 76.9%). The statistical data analysis was completed using SPSS(ver 12.0) for descriptive analysis, $X^2$, t-test, ANOVA, reliability analysis, factor analysis, multiple linear regression. From an analysis on service quality attributes, most importance of service quality attributes was more highly perceived than performance of those, except for 'attractive exterior', 'variety of kid's menu', 'convenient facilities for kid' and perceived importance and performance were also significantly different by location of branch restaurant. The attributes to be improved were 'convenience of restaurant's parking lot', 'food tast', 'speedy service' and 'service competency' as branch A(residential type) restaurant, 'convenience of the restaurant location' as branch B(complex type) restaurant and 'convenience of the restaurant location' and 'speedy service' as branch C(downtown type) through IPA analysis. The Overall customer satisfaction was 3.74 and service quality factors had significant effect on overall customer satisfaction. Location of restaurant, which gives a great effect on its operation and marketing, has a important correlation with success or failure of restaurant business enterprises. Therefore, marketing strategy by restaurant location should be developed.

• Journal of Digital Convergence
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• v.13 no.5
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• pp.297-307
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• 2015

This study reviews equipped with enhanced capability of medical care, quality service, accessibility, and consumer awareness to be a competitive and representative local healthcare service provider with improved administrative efficiency. The method of analysis are ANOVA and Structural Equation Modeling. The results which revealed the significant difference among demographic factors in determining the preference or degree of satisfaction at medical service to select local healthcare institutions suggest that the close review on the needs of groups of major customers of local healthcare institutions are necessary when preparing the strategy of specialized medical service of local healthcare institutions. this suggests that both images would be important factors to secure the competitive advantage of local healthcare institution and therefore the strategy maximized the enhancement of medical service with embossed image of hospital to attract customers of medical service is needed.

• Journal of the Korea Society for Simulation
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• v.14 no.3
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• pp.91-100
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• 2005

Grid computing is widely applicable to various fields of industry including process control and manufacturing, military command and control, transportation management, and so on. In a viewpoint of application area, grid computing can be classified to three aspects that are computational grid, data grid and access grid. This paper focuses on computational grid which handles complex and large-scale computing problems. Computational grid is characterized by system dynamics which handles a variety of processors and jobs on continuous time. To solve problems of system complexity and reliability due to complex system dynamics, computational grid needs scheduling policies that allocate various jobs to proper processors and decide processing orders of allocated jobs. This paper proposes a service prediction-based job scheduling model and present its scheduling algorithm that is applicable for computational grid. The service prediction-based job scheduling model can minimize overall system execution time since the model predicts the next processing time of each processing component and distributes a job to a processing component with minimum processing time. This paper implements the job scheduling model on the DEVS modeling and simulation environment and evaluates its efficiency and reliability. Empirical results, which are compared to conventional scheduling policies, show the usefulness of service prediction-based job scheduling.

• Proceedings of the Korea Society for Simulation Conference
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• 2005.05a
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• pp.29-33
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• 2005

Grid computing is widely applicable to various fields of industry including process control and manufacturing, military command and control, transportation management, and so on. In a viewpoint of application area, grid computing can be classified to three aspects that are computational grid, data grid and access grid. This paper focuses on computational grid which handles complex and large-scale computing problems. Computational grid is characterized by system dynamics which handles a variety of processors and jobs on continuous time. To solve problems of system complexity and reliability due to complex system dynamics, computational grid needs scheduling policies that allocate various jobs to proper processors and decide processing orders of allocated jobs. This paper proposes the service prediction-based job scheduling model and present its algorithm that is applicable for computational grid. The service prediction-based job scheduling model can minimize overall system execution time since the model predicts a processing time of each processing component and distributes a job to processing component with minimum processing time. This paper implements the job scheduling model on the DEVSJAVA modeling and simulation environment and simulates with a case study to evaluate its efficiency and reliability Empirical results, which are compared to the conventional scheduling policies such as the random scheduling and the round-robin scheduling, show the usefulness of service prediction-based job scheduling.

• 한국연소학회:학술대회논문집
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• 2014.11a
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• pp.349-350
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• 2014

• Journal of the Korean association of regional geographers
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• v.3 no.1
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• pp.183-198
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• 1997

This case study was conducted by verification the site characteristics based on the questionnaire and interview obtained from the all factories located at No. 1 developing area in Kumi industrial complex. The site characteristics were presumed from the process of location behavior and spatial linkage. Kumi industrial complex was developed to improve export industry at national levels by providing chief land price and benefiting various tax. Kumi industrial complex which enticed many factories is playing an important role in export industry in Korea. At beginning, the detention of large enterprises promoted the establishment of related small to medium sized factories into the complex. Two distinctive industries. textile and electronic, were reflected by the purpose to establish the complex and industrial characteristics of Taegu city. respectively. In Kumi industrial complex, positive responses on traffic and raw material supply and negative reactions on the environmental impact on social community as well as high labor charge were investigated. Especially the higher labor cost prevented to hire laborers effectively. In the linkages of spatial and raw material, most factories in the complex depended on the availability of out side the Kumi city. For the textile factories, the supply of raw material and parts were relied on Taegu and/or other cities, whereas in electronic factories purchased them mainly from other cities and partly from abroad. Although questionnaire and interview suggested it, most of the parts were supplied by a parts maturing companies on the complex to a few large enterprises. In the marketing linkage, textile factories revealed higher relation-ship with the foreign countries and sewing factories in Korea. On the other hand, electronic factories have strong relation-ships in the marketing linkage to the parts supplying companies in the complex or large-scale resembling companies in other cities. In the textile companies, the right for decision on purchasing raw materials and parts is belonging to the owner whereas mother enterprise usually have the right for the marketing. In the case of the electronic factories, all the purchasing activities are related to the sub-contracting companies. In the service linkage, the Quality of the service created spatial distinction. There was high linkages on inside of Kumi complex for the low grade services such as repairing and installing machines, whereas strong linkages on outside of the complex for the high grade services such as management, law, taxation, new product development. and manufacturing technology. In the linkages of activity on the R&D (research and development), electronic factories do not have sufficiently qualified institutes in the complex. Strong regional linkages in the field of textile and electronic industries revealed limitations of the local industrial complex. In the sub-contracting linkage, high linkage ship within Kumi boundary reflected the characteristics of industrial site in the complex. There, most decisions by the companies centered by the mother enterprise.

• Journal of the Ergonomics Society of Korea
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• v.31 no.1
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• pp.125-130
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• 2012

Objective: This paper discusses how service design is related to two well-known disciplines, interaction design and cognitive systems engineering, which are applied to the design of software, websites and mobile phones, and the design of control room of nuclear power plants and cockpit control, respectively. Background: Service design has been spotlighted recently due to its promisingness to service industry. Successful cases of service design are widely shared among designers. Service design, however, is treated as practice rather than a discipline. Method: It was discussed that it is important to consider the interaction between customers and services as in interaction design, and some domains are complex enough and have functional limitation as in cognitive systems engineering. Results: Models and design tools of the disciplines are introduced and applied to service design practices. Conclusion: It was concluded that service design has the characteristics of both interaction design and cognitive systems engineering.

• Journal of Information Technology Services
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• v.10 no.4
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• pp.219-227
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• 2011

Service Oriented Architecture (SOA) is rapidly emerging as the efficient approach in contemporary complex, heterogeneous computing environments. SOA increases the adaptability by loose coupling and its main feature is that three elements such as service provider, service requester and service registry are connected with each other systematically. To design the service-oriented system efficiently, a metric to measure the coupling between services accurately is needed. In this paper, we propose four coupling metrics for SOA based softwares. First, we suggest a coupling metric for service-oriented systems by modifying an established coupling metric of object-oriented systems. Then we suggest another coupling metric which includes indirect coupling between services. We also suggest two relative coupling metrics to measure coupling between subsystems. We investigate the theoretical soundness of the proposed metrics by the axioms of Briand et al. Finally, we apply the presented metrics to an industrial-scale case study.

• Agribusiness and Information Management
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• v.2 no.1
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• pp.3-13
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• 2010

Government Organization and Public Institution have been developed many kinds of agricultural information systems such as agricultural policy, cultivated technology, marketing, and trade so on since 2000. Farm management conditions are diverse and complex more and more. Therefore, farmer want to service the specific agricultural information. Farmer don't like to access many Web sites to retrieve agricultural informations. They hope to receive one-stop its service. Government Organization began to review its information in order to make them more customized agricultural information service. We came up with an effective plan and Service Standardization Code for integrating agricultural technology informations in 2009. We can guide to carry out an effective portal service of agricultural information because we have a good experience about integrating information and system. This paper suggested the service scheme of integrated agricultural information for improving accessibility its information to farmer.