• Title/Summary/Keyword: Complaints

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A Clinical Case Report of Taeeumin Patient Diagnosed with Systemic Contact Dermatitis and Facial Flushing (전신성 접촉피부염과 안면홍조를 호소하는 태음인 환자 치험 1례)

  • Min-jung, Lee;Jiyeon, Lee;Min-woo, Hwang
    • Journal of Sasang Constitutional Medicine
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    • v.34 no.4
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    • pp.68-80
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    • 2022
  • Objectives This study is to report a significant improvement in a Taeeumin patient with systemic contact dermatitis after eating urushiol chicken by herbal medicine treatment. Methods The patient had complaints of erythema, swelling, pruritus, scaly skin, and facial flushing. We treated the patient with an herbal medicine 'Galgeunhaegi-tang' for three months. We evaluated the treatment outcome of systemic contact dermatitis using the Three Item Severity(TIS) score every visit and facial flushing by Image color summarizer at the first and last visit. Results After the treatment, the severity of the patient's skin complaints lessened from moderate to mild. The Image color summarizer showed a minor decrease in the normalized red color level and a significant increase in the brightness level and facial color percentage. Conclusions The patient diagnosed with systemic contact dermatitis, treated with Galgeunhaegi-tang for three months, showed a significant improvement in skin complaints with brighter and even facial color.

A Study on Ways to Improve the Smell of Pig Barn

  • Min-Jae JUNG;Su-Hye KIM;Young-Do KIM
    • Journal of Wellbeing Management and Applied Psychology
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    • v.6 no.2
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    • pp.9-13
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    • 2023
  • Purpose: In this study, we would like to make a technical proposal to solve the odor problem in pig houses. Through this, we would like to suggest an effective way to reduce the odor generated in the pig house as a solution to civil complaints. Research design, data and methodology: Conduct direct visits to pig farms where many civil complaints about bad odor occur, and identify the problems of each farm. Identify elements related to odor control, such as structure, facility, equipment, odor management method, and ventilation type. Through this, the technology to be applied to reduce odor and the solution to the odor problem are presented. Results: The results of major improvements are as follows: 1. Improvement of the structure of the barn or composting shed to an airtight type 2. Improvement of the pig manure treatment structure using the slope inside the barn 3. Establishment of ventilation and cooling systems 4. Automation of the mist spray system. Conclusions: As a result, as practical measures, sealing of facilities using winch curtains, construction of air conditioning systems using negative pressure ventilation, and management systems using AIoT systems were presented. It is judged that this study can be helpful in determining the grievances caused by civil complaints of tenant livestock farms and the direction of facility improvement in the future.

A STUDY ON IMPROVEMENT PLANS USING USER DISSATISFACTION FACTORS IN ASTRONOMICAL SCIENCE MUSEUM - Focusing on the case of Geochang Wolseong Space Creative Science Museum - (천문과학관의 이용자 불만요인을 활용한 개선방안 연구 - 거창월성우주창의과학관 사례를 중심으로 - )

  • HAN-HO JEONG;YONGGI KIM
    • Publications of The Korean Astronomical Society
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    • v.38 no.3
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    • pp.99-110
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    • 2023
  • In this study, complaints from visitors in the science museum satisfaction survey were categorized into four primary factors and ten sub-factors. This categorization aimed to provide recommendations for enhancing the Geochang Wolseong Space Creative Science Museum as an illustrative case study. Futhermore, the study examimed the relative importance of each factor by surveying 90 science museum visitors. The following results are obtained. Firstly, it was evident that the Geochang Wolseong Space Creative Science Museum requires urgent improvement. Certainly, in the primary factors, issues related to the utilization environment emerged as the most significant sources of dissatisfaction, while in the sub-factors, the adequacy of fees was identified as the most prominent concern. Secondly, through the result of the IPA (Importance-Performance Analysis) of the complaint factors, four primary issues were identified as top priorities for consideration: fare adequacy, lack of convenient facilities, in sufficient publicity, and a lack of distinctiveness compared to similar facilities. Lastly, when analyzing the relationship between complaints and overall satisfaction, factors related to human service, environment, and educational content had negative effects. In contrast, factors associated with science museum operation exhibited a different trend, suggestinga structural impact relationship with the overall impact of complaints.

A Study on the Effect of Abelmoschus Manihot Jinhuakui Extract on Odor Reduction

  • Gok Mi Kim
    • International Journal of Advanced Culture Technology
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    • v.12 no.1
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    • pp.281-286
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    • 2024
  • With the commercialization and full-timeization of the livestock industry, civil complaints continue to increase, and the livestock industry is facing a crisis due to social problems such as odor caused by livestock manure, soil pollution, water pollution, and environmental pollution. In order to increase productivity in livestock farms, the amount of livestock manure generated is increasing due to excessive use of protein feed and high-density breeding environment, and complaints such as odor and water pollution due to management problems are increasing rapidly. Livestock odor has emerged as a serious social problem, and due to growing complaints, conflicts between the Ministry of Agriculture and Forestry and the Ministry of Environment are even causing the livestock industry to lower its status. There is an urgent need for solutions to identify problems in the livestock industry and improve policies. This study aims to develop a " Abelmoschus Manihot Jinhuakui " brand that can improve the intestinal environment of livestock, reduce odors caused by livestock excrement, and improve the productivity of livestock farms in order to improve the increasingly serious odor problem in livestock sites. For Jeju livestock farms, which place more importance on the environment by securing tourists, eco-friendly feed additives were applied to the experiment, the results were derived, and the focus was on solving fundamental problems of odor generation through the development and packaging of feed additive brands. We aim to fundamentally solve the odor problem of domestic livestock farms, secure eco-friendly livestock farms, and contribute to reducing livestock odors and increasing productivity through research results that reduce ammonia levels in each livestock farm.

Health Status by Cornell Medical Index of Working Students of High School Attached to Industry (Cornell Medical Index에 의한 일부 산업체 부설 고등학교 근로학생들의 건강실태)

  • Lee, Sook
    • Journal of Preventive Medicine and Public Health
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    • v.18 no.1
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    • pp.83-89
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    • 1985
  • The result of the close analysis of the health status of 549 working students (the experimental group) of a high school attached to an industry and that of 1,259 non-working students (control group) based on the question provided by CMI from 1st, June to 31st, July 1984 has been revealed as follows: 1. In contrast with the control group, the experimental one is statistically noticeably higher (p<0.01) in their average complaints both in terms of the whole items(A-R) and the physical items (A-L) 2. In the experimental group, particularly the item(L) for habits has the highest rate of average complaints, followed by the item(B) for the respiratory system and the item(E) for the musculoskeletal system. 3. The average complaints of the individual class in both the experimental group and the control group have the tendency to be on the increase accordingly as the school year goes up, and the increasing rate of the experimental group has turned out to be higher than that of the control group. 4. The average complaints of the experimental group based on residential types are the highest(34.7%) in the case of cooking food for oneself, followed by a dormitory(30.3%), and one's own house (28.5%). 5. The average complaints based on the individual working place has been found out to be higher than the rest in the item of the miscellaneous disease of the blowing and roving parts, the respiratory system of the carding part, the fatigability of the spinning part, the tension of inspecting part.

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Statistical Analysis of Subjective Symptoms of Respiratory Disease and Factors Related to Prevalent Status among Dental Technicians (치과기공사의 호흡기 질환 자각증상과 유병상태 관련 요인)

  • Oh, Seon-Mi;Kwon, Eun-Ja
    • The Journal of the Korea Contents Association
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    • v.11 no.10
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    • pp.355-369
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    • 2011
  • The purpose of this study was to determine the subjective symptoms of respiratory disease and factors related to prevalent status among dental technicians by analyzing the questionnaire data from 300 dental technicians in Seoul and GyeongGi-Do, using SPSS WIN 18.0 program. The results are followings; 1. There were significant differences among subjects in the normal complaints rate for cough by presence smoking, total career, and work days per week. 2. There was significant difference among subjects in the normal complaints rate for sputum only by work days per week.(P<0.05) 3. There were significant differences among subjects in the normal complaints rate for continuance of sputum or congestion by work days per week and required measures for improvement in pain. 4. There were significant differences among subjects in the normal complaints rates for blocked nose and coryza by sex, age, work days per week and average length of breaking time during working (P<0.05). 5. There were significant differences among subjects in the normal complaints rates for shortness of breath by sex, exercise frequency, average length of exercise, main job. 6. There was significant difference among subjects in the experience rate due to symptom of pulmonary disease only by main job.(P<0.05).

Irregular Bigdata Analysis and Considerations for Civil Complaint Based on Design Thinking (비정형 빅데이터 분석 및 디자인씽킹을 활용한 민원문제 해결에 대한 고찰)

  • Kim, Tae-Hyung;Park, Byung-Jae;Suh, Eung-Kyo
    • The Journal of Industrial Distribution & Business
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    • v.9 no.8
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    • pp.51-60
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    • 2018
  • Purpose - Civil affairs are increasing in various forms, but civil servants who are able to handle them want to reduce the complaints and provide keywords that will help in the future due to their lack of time. While various ideas are presented and implemented as policies in solving civil affairs, there are many cases that are not policies that people can sympathize with. Therefore, it is necessary to analyze the complaints accurately and to present correct solutions to the analyzed civil complaint data. Research design, data, and methodology - We analyzed the complaints data for the last three years and found out how to solve the problems of Yongin City and alleviate the burdens of civil servants. To do this, the Hadoop platform and Design Thinking process were reviewed, and proposed a new process to fuse it. The big data analysis stage focuses on civil complaints - Civil data extraction - Civil data analysis - Categorization of the year by keywords analyzing them and the needs of citizens were identified. In the forecast analysis for deriving insights, - The case of innovation case study - Idea derivation - Idea evaluation - Prototyping - Case analysis stage used. Results - Through this, a creative idea of providing free transportation cards to solve the major issues of construction, apartment, installation, and vehicle problems was discovered. There is a specific problem of how to provide these services to certain areas, but there is a pressing need for a policy that can contribute as much as it can to the citizens who are suffering from various problems at this moment. Conclusions - In the past, there were many cases in which free traffic cards were issued mainly to the elderly or disabled. In other countries, foreign residents of other area visit the areas for accommodation, and may give out free transportation cards as well. In this case, the local government will be able to set up a framework to present with a win-win scenario in various ways. It is necessary to reorganize the process in future studies so that the actual solution will be adopted, reduce civil complaints, help establish policies in the future, and be applied in other cities as well.

A Descriptive Study of The Way of Life and Health Status of Nursing Students (간호대학생들의 생활습관과 증상호소 및 관련요인)

  • Kim, Myung-Soon;Cho, Yoo-Hyang;Jung, Moon-Hee;Kim, Hyun-Li
    • Research in Community and Public Health Nursing
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    • v.11 no.2
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    • pp.358-372
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    • 2000
  • The purpose of this study was to describe the way of life (such as smoking habits, alcohol consumption, exercise, duration of sleep, eating habits etc.), physical. psychological and overall health complaints and to identify the relationship between the way of life and health complaints of the nursing students. Data was collected with the self-administered OMI( Okayama Medical Index Health Questionnaire, devised Cornell Medical Index) from 766 nursing students and was analyzed. For data analysis, descriptive statistics and an ANOVA with an SPSS/PC+ program were used. The results were as follows: 1. The mean age of subjects was 21.0557(2.7618) years old in their 1st, 2nd, 3rd and 4th year-classes of nursing departments and college students in 4 regions of Korea. 62.1% of subjects were of the proper body weight, 2.0% were overweight, and 28.3% were underweight. Most subjects did not have a past history of disease, but 1.8% of subjects had experienced a blood transfusion. 2. 28.3% of the subjects had averaged 7 hours of sleep, 98.5% were nonsmokers, 91.2% were nondrinkers, 74.7% of subjects had milk intake sometimes, 53.7% of the subjects had an average salt intake, 49.6% of the subjects usually had a green vegetable intake, 45.4% of the subjects sometimes had fatty food intake, 64.8% of the subjects had good taste, 29.5% of the subjects enjoyed physical exercise. 3. The highest percentages of 'yes' among physical. psychological and overall health complaints were observed in the question 'Do you have gastric pain?'(60.2%), 'Are you confused of disorderly?' (37.2%), 'Physical body was burdensome and fatigued.'(57.3%). 4. The total O.M.I. score ranged from 1 to 89 with an average of 22.91(SD=12.10). A statistically significant difference was observed for the physical. psychological complaints for alcohol consumption. and for the psychological complaints for salt and fatty food intake. These conclusions should provide grounds for future studies of strategies for health promoting lifestyle for nursing students and their health concerns. Further research is required to investigate the life environmental and psychological factors affecting the way of life for nursing students and their health status, to analyze the health behavior of nursing students related with their culture and consciousness. Also epidemiologic research methodology, such as prospective cohort study should be considered to explore the performing process of nursing student's health behavior related with the occurrence of diseases.

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A Case of Thigh Stump Pain with Unidentified Complaints (다양한 증상을 호소한 대퇴 절단지통 1예)

  • Cha, Young-Deog;Kim, Il-Ho;Kim, Yu-Jae;Kim, Chun-Sook;Ahn, Ki-Rhang;Park, Wook;Kim, Sung-Yell
    • The Korean Journal of Pain
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    • v.7 no.1
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    • pp.100-105
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    • 1994
  • This is a study of decrease in both stump pain and unidentified complaints after removal of neuroma on an amputated left thigh. The patient was a 44 year old woman who received an operation after a motorcycle accident 20th of March, 1991. She started a rehabilitation program in early June of the same year. How ever the patient complained of a squeezing pain on the amputated area. This symptom became more severe after the removal of the nails in September. The pain was perceived as a mental problem and the patient was released from the previous hospital. The pain continued and on the 9th of March, 1992, the patient was introduced to our pain clinic. The patient complained about the cold sensation and pressure pain of the amputated area at the beginning. Later she also expressed various unidentified complaints. No improvement resulted after conducting an epidural block and a lumbar sympathetic ganglion block. MMPI test showed psychological instability. Local injection showed some positive effects, which led to considerations concerning the possibility of neuroma. After confirming the existence of neuroma through CT and MRI, neuromectomy was performed. After the removal of neuroma, the unidentified complaints as well as the stump pain decreased.

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Measuring the Public Service Quality Using Process Mining: Focusing on N City's Building Licensing Complaint Service (프로세스 마이닝을 이용한 공공서비스의 품질 측정: N시의 건축 인허가 민원 서비스를 중심으로)

  • Lee, Jung Seung
    • Journal of Intelligence and Information Systems
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    • v.25 no.4
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    • pp.35-52
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    • 2019
  • As public services are provided in various forms, including e-government, the level of public demand for public service quality is increasing. Although continuous measurement and improvement of the quality of public services is needed to improve the quality of public services, traditional surveys are costly and time-consuming and have limitations. Therefore, there is a need for an analytical technique that can measure the quality of public services quickly and accurately at any time based on the data generated from public services. In this study, we analyzed the quality of public services based on data using process mining techniques for civil licensing services in N city. It is because the N city's building license complaint service can secure data necessary for analysis and can be spread to other institutions through public service quality management. This study conducted process mining on a total of 3678 building license complaint services in N city for two years from January 2014, and identified process maps and departments with high frequency and long processing time. According to the analysis results, there was a case where a department was crowded or relatively few at a certain point in time. In addition, there was a reasonable doubt that the increase in the number of complaints would increase the time required to complete the complaints. According to the analysis results, the time required to complete the complaint was varied from the same day to a year and 146 days. The cumulative frequency of the top four departments of the Sewage Treatment Division, the Waterworks Division, the Urban Design Division, and the Green Growth Division exceeded 50% and the cumulative frequency of the top nine departments exceeded 70%. Higher departments were limited and there was a great deal of unbalanced load among departments. Most complaint services have a variety of different patterns of processes. Research shows that the number of 'complementary' decisions has the greatest impact on the length of a complaint. This is interpreted as a lengthy period until the completion of the entire complaint is required because the 'complement' decision requires a physical period in which the complainant supplements and submits the documents again. In order to solve these problems, it is possible to drastically reduce the overall processing time of the complaints by preparing thoroughly before the filing of the complaints or in the preparation of the complaints, or the 'complementary' decision of other complaints. By clarifying and disclosing the cause and solution of one of the important data in the system, it helps the complainant to prepare in advance and convinces that the documents prepared by the public information will be passed. The transparency of complaints can be sufficiently predictable. Documents prepared by pre-disclosed information are likely to be processed without problems, which not only shortens the processing period but also improves work efficiency by eliminating the need for renegotiation or multiple tasks from the point of view of the processor. The results of this study can be used to find departments with high burdens of civil complaints at certain points of time and to flexibly manage the workforce allocation between departments. In addition, as a result of analyzing the pattern of the departments participating in the consultation by the characteristics of the complaints, it is possible to use it for automation or recommendation when requesting the consultation department. In addition, by using various data generated during the complaint process and using machine learning techniques, the pattern of the complaint process can be found. It can be used for automation / intelligence of civil complaint processing by making this algorithm and applying it to the system. This study is expected to be used to suggest future public service quality improvement through process mining analysis on civil service.