• 제목/요약/키워드: Complaint Analysis

검색결과 291건 처리시간 0.029초

단지 내 아스팔트 콘크리트 포장 설계 개선 연구 (A Study on Improvement of Asphalt Concrete Pavement in Apartment Complex)

  • 정종석;심영종;안제신;박용부
    • 한국도로학회논문집
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    • 제12권3호
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    • pp.121-129
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    • 2010
  • 본 연구는 합리적인 단지 내 도로포장의 표준단면을 제시하기 위해 국내외 단지 내 도로포장 설계기준, 주요 파손형태를 조사하고 다양한 포장설계 단면을 대상으로 구조해석을 수행하였다. 이때, 현장에서 사용된 보조기층재와 노상토의 시편을 채취하여 CBR 및 MR 시험을 실시하였으며, 측정한 물성치를 구조해석에 적용하였다. 다양한 현장조건을 고려한 구조해석 결과를 분석하여, 표준단면의 포장층 두께를 보조기층 20cm, 아스팔트기층 5cm, 그리고 표층 5cm로 제안하였다. 또한, 민원이 예상되는 도시지역에서는 일반적으로 아스팔트 기층을 포설한 후 공사차량을 개방하여 작업종료 후에 표층을 포설하게 되는데 이러한 여건을 고려하여 단지 내 아스팔트 콘크리트 포장 표준단면의 포장층의 두께를 보조기층 20cm, 아스팔트 기층 7cm, 그리고, 표층 5cm로 제시하였다.

대학도서관 사서들의 작업관련 근골격계 질환 위험요인에 관한 연구 (A Study on the Risk Factors of Work-Related Musculoskeletal Disorders in Librarians of University Libraries)

  • 김정현
    • 한국도서관정보학회지
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    • 제42권4호
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    • pp.243-262
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    • 2011
  • 이 연구는 근골격계 질환의 발생에 영향을 미칠 것으로 예상되는 요인들에 대해 20개 대학도서관 300명(266명 응답)의 사서들을 대상으로 설문조사를 실시하여 그 결과를 분석하였다. 응답자의 62.5%가 근골격계 질환 자각증상을 호소하였다. 근골격계 증상의 요인들을 분석한 후, 각 부위별로 유의미한 영향을 미치는 주요 요인들을 독립변수로 하여 다중회귀분석을 한 결과는 아래와 같다. 즉, 목의 증상에 영향을 미치는 변수는 근무조건 만족도였으며, 근무 만족도가 높을수록 목 부위의 증상 정도가 낮은 것으로 나타났다. 어깨부위의 증상에 대해서는 근무만족도, 작업강도, 식사시간이 설명변수로 선택되었다. 식사시간이 불규칙적일수록, 작업강도가 높을수록, 근무만족도가 낮을수록 증상의 정도가 높은 것으로 나타났으며, 이중에서도 특히 근무 만족도의 영향이 큰 것으로 나타났다. 팔 팔꿈치에서는 숙련도가 설명변수로 선택되었으며, 업무 숙련도가 높을수록 증상 정도가 높게 나타났다. 손가락 손목을 설명해주는 설명변수로는 업무 스트레스가 선택되었으며, 업무 스트레스가 많을수록 증상 정도가 높은 것으로 나타났다. 등 허리에서는 작업강도, 직장 만족도가 설명변수로 선택되었고, 작업강도가 높을수록, 직장 만족도가 낮을수록 증상이 높은 것으로 나타났다. 마지막으로 무릎 다리의 경우 흡연여부가 선택되었으며 비흡연자일수록 증상이 낮은 것으로 나타났다.

경기 일부 지역 중학생의 성별에 따른 급식인식 및 급식 품질 속성 비교 분석 (Analysis of the Recognition and Quality Attributes on School Lunch Service of Middle School Students by Gender in Gyeonggi Province)

  • 김경자;이보숙;박문경
    • 한국학교보건학회지
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    • 제23권2호
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    • pp.295-307
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    • 2010
  • Purpose: This study was conducted to find ways to improve foodservice quality and satisfaction of middle school students in school lunch service. Recognition of concerns about school lunch and quality attributes was evaluated by gender. And we tried to investigate quality attributes which could affect degree of foodservice satisfaction by gender. Methods: Two hundred students from each of 6 middle schools (3 schools in urban and 3 schools in rural) in Gyeonggi Province were surveyed using self-developed questionnaires. Total of 1,103 questionnaires (male 556 and female 547) were collected and data were analyzed using descriptive analysis, t-test, cross table and stepwise multiple regression by SPSS 11.0. Results: There were not significant differences in average importance scores (male 4.09, female 4.06) and average performance scores (male 3.36, female 3.30) of quality attributes between middle school boys and girls. But there were significant differences in 7 and 6 of 25 quality attributes in evaluating importance and performance respectively by gender. There was not a significant difference (male 3.13, female 3.24) in degree of foodservice satisfaction by gender. But there were significant differences in the distribution of satisfaction. Stepwise multiple regression analysis showed that degree of satisfaction was influenced by a taste of food, quick complaint handling, providing favorite foods, and food hygiene in male students (F=$51.1^{***}$, adjusted $R^2$=.265). Degree of satisfaction was influenced by a taste of food, providing favorite food, proper meal prices, providing a wide variety of food in female students (F=$91.4^{***}$, adjusted $R^2$=.399). Conclusion: We found out that there were significant differences in quality attributes when evaluating importance and performance and in quality attributes which could affect foodservice satisfaction by gender.

Upper extremity musculoskeletal pain during rehabilitation in persons with spinal cord injuries using manual wheelchairs

  • Kang, Bo Ra;Cho, Dong Hee;Kim, Han Seung;Ahn, Si-Nae
    • Physical Therapy Rehabilitation Science
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    • 제8권2호
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    • pp.79-85
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    • 2019
  • Objective: The purpose of this study was to investigate the relationship between physical features, strength, function, and upper extremity musculoskeletal pain during rehabilitation of manual wheelchair users with spinal cord injuries. Design: Cross-sectional study. Methods: The degree and frequency of upper extremity musculoskeletal pain were measured in persons with spinal cord injuries using manual wheelchairs with the use of questionnaires. The pain scores of the hand, wrist, and shoulder joints were calculated by multiplying the seriousness and frequency of pain. We collected data on the manual muscle test, Spinal Cord Independent Measure-III, and the Body Mass Index. Statistical analysis was performed by descriptive analysis and Pearson's correlation analysis. Results: A total of 47 patients participated in this study and the neurological level of the injuries ranged from C2 to S5. Pain in the shoulder joints was the most common in persons with tetraplegia and paraplegia. Pain was experienced as mild to moderate, and occurred one or more times a week. Of the 32 persons with paraplegia, the most common area of complaint was the shoulder. Of the 15 persons with paraplegia, the shoulder joints were the most common site of pain. The independence levels of the persons with spinal cord injuries were highly correlated to muscle strength levels (p<0.05). Conclusions: This study investigated upper extremity musculoskeletal pain during rehabilitation of manual wheelchair users with spinal cord injuries and the relationship between physical features, strength, and function. In most persons with spinal cord injuries, pain and frequency of shoulder joints were high and pain levels were also related to functional levels.

DACUM 직무분석 기법을 이용한 여성병원 간호단위관리자의 직무분석 (Job Analysis of the Nursing Unit Managers of Women's Hospital Using DACUM Analysis)

  • 손경숙;조경숙
    • 여성건강간호학회지
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    • 제25권3호
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    • pp.239-257
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    • 2019
  • Purpose: To analyze the job of nursing unit managers working at women's hospital, using DACUM (developing a curriculum), DACUM is a method for analyzing job-focused competency. Methods: This study involved a descriptive survey. A DACUM workshop was held to define women's hospital nursing unit managers' role and identify their duties and tasks. For the workshop, a committee was formed consisting of 5 women's hospital nursing unit managers. Finally, after validation, the developed contents were made into a survey asking about nursing unit manager's duties and tasks. Results: Sixteen duties and 83 tasks were identified on the DACUM chart. The importance, difficulty, and frequency of the tasks were ranked in terms of A, B, and C, with A being the highest degree. Eight tasks received A's all in importance, difficulty, and frequency of performance. The 8 tasks were: 'taking over', 'taking care of seriously ill patients on handover', 'ward rounding', 'analyzing and resolving demands identified during handover and patient tour', 'reporting patient status during rounding', 'promoting breast-feeding', 'uterine contraction, and training for breast-feeding'. The duty with the biggest determinant coefficient (DC) was 'patients complaint management' (DC=7.09). Based on tasks, the one with the biggest DC was 'solving patient and patient guardian's complaints' (DC=7.53), followed by 'making infection control guidelines' (DC=7.5). Conclusion: When expanding the nursing staff of the hospital, women's hospitals nursing unit managers also need to use administrative functions as intermediaries to focus on the operation management of the entire hospital rather than direct nursing to suit their role.

토픽모델링을 활용한 교통경찰 민원 분석 (An Analysis of Civil Complaints about Traffic Policing Using the LDA Model)

  • 이상엽
    • 한국ITS학회 논문지
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    • 제20권4호
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    • pp.57-70
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    • 2021
  • 본 연구는 민원데이터를 분석함으로써 교통경찰에 대한 국민의 치안 수요를 탐색하고자 하였다. 이를 위해 교통경찰 관련 국민신문고 민원데이터 2,062건을 대상으로, 토픽모델링 방법 중 하나인 잠재 디리클레 할당(Latent Dirichlet Allocation)을 통해 주요 토픽을 추출하고 높은 비중을 차지한 위반신고에 대해 추가분석을 시도하였다. 이 과정에서 키워드와 대표문서의 일관성과 합치성을 함께 고려하였다. 분석 결과 교통경찰 관련 민원은 시설개선, 신호에 따른 교차로통행방법, 번호판 영치, 개인형 이동장치 등 41개의 토픽으로 분류할 수 있었다. 교차로내 위반과 이륜자동차의 위반에 대한 단속을 강화하고 무인교통단속장비, 횡단보도, 신호등의 설치 및 운영에 대한 선제적인 조치, 최근 개정된 법령과 시행된 정책, 경찰교통민원 사이트, 단속 사후 절차에 대한 더욱 활발한 홍보가 필요한 것으로 판단된다.

우리나라 성인의 구강건강 관련 활동 제한이 삶의 질에 미치는 영향: 국민건강영양조사 제8기 1차년도(2019)자료 활용 (The effect of restrictions on oral health-related activities of adults in Korea on quality of life: Using the 8th Korean National Health and Nutrition Examination Survey)

  • 김미정;임차영
    • 대한치위생과학회지
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    • 제6권2호
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    • pp.173-182
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    • 2023
  • 서론: 본 연구 우리나라 성인 청년, 중년, 장년층의 구강건강 관련 활동 제한이 삶의 질에 미치는 영향을 규명하고 성인의 구강건강관리의 중요성과 생활습관의 개선으로 삶의 질을 높이기 위한 중재전략을 마련하는데 기여하고자 하였다. 연구방법: 제8기 1차년도(2019) 국민건강영양조사 원시자료를 사용였으며, 우리나라 성인 청년 만19~29세, 중년 만30~49세, 장년 만50~64세를 대상으로 하였다. 인구사회학적 특성, EQ-5D, HINT-8과 구강 관련 활동 제한 변수로는 치통 경험 여부, 저작 불편 호소 여부, 씹기 문제, 말하기 문제를 사용하여 분석하였다. 성인의 구강 관련 활동 제한에 따른 삶의 질에 대한 차이와 삶의 질에 미치는 영향 요인을 조사하기 위해 분산분석, 다중 회귀 분석을 실시하였다. 연구결과:청년, 중년, 장년의 구강건강 관련 활동제한에 따른 EQ-5D와 HINT-8 차이는 구강 관련 활동 제한 변수에서 모두 통계적으로 유의하였다(p≦0.05). 전체 성인의 EQ-5D에 영향을 미치는 요인은 지역(읍,면,동), 성별, 가구 월 소득, 교육수준, 기초생활수급 여부, 경제활동 여부, 주관적 구강건강 상태, 치통 경험 여부, 씹기 문제, 말하기 문제, 저작 시 불편 호소 여부의 변수에서 통계적으로 유의하게 나타났다(p≦0.05). 전체 성인의 HINT-8 에 영향을 미치는 요인은 성별, 가구 월 소득, 교육수준, 기초생활수급 여부, 경제활동 여부, 치통 경험 여부, 씹기 문제, 말하기 문제, 저작 시 불편 호소 여부의 변수에서 통계적으로 유의하게 나타났다(p≦0.05). 결론: 성인의 신체적, 정신적, 사회적으로 준비된 노년기를 맞이할 수 있도록 하여 노년의 삶의 질을 높이기 위한 다각적 방안이 필요하다. 본 연구 결과를 기초로 성인의 구강건강증진과 삶의 질 개선을 위한 성인구강보건사업 프로그램이 개발되어야 할 것이다.

소비자 자발적 안티 사이트 관련자들의 안티사이트 평가: 질적연구방법의 적용 (A Qualitative Study on the Evaluation on tm he Consumers' Voluntary Anti-sites on On-line from the People Concerned)

  • 최영원;이은희
    • 한국생활과학회지
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    • 제16권4호
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    • pp.783-800
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    • 2007
  • This study examined the evaluation on the consumers' voluntary anti-sites on on-line from the people concerned, such as the people of an enterprise, a consumer organization, and the consumer. We collected the data using in-depth interview of qualitative analysis. The in-depth interviews were carried out for about two hours in each respondent. Total 15 respondents, 5 in each part of three parts such as an enterprise, a consumer organization, and the consumer, were answered a interview. The data was analysed by content analysis method. As the result of this study, the people concerned to enterprises answered that anti-sites helped the enterprises through the objective and the constructive criticism. The consumers participating in the anti-sites also answered that the existence of anti-sites helped the companies to know the complaint and the dissatisfaction with their goods or services. We suggest the followings for the desirable consumers' voluntary anti-sites through this study. First, the companies need to recognize that the anti-sites help the companies because the anti-sites give the companies the information of improving the product and the corporate management. Second, people concerned to the consumer organizations need to take a neutral role so that the consumer members of anti-sites demand a proper compensation to the companies and receive the reasonable compensation. Third, the anti-sites' managers should give information to the consumer members of the anti-sites continuously, operate the anti-sites actively such as answering a question and managing their members. Fourth, the consumer members of anti-sites should have active attitude in participating in an anti-sites from exchanging various information to uploading their information.

역사 내 진동저감형 디스크 받침 특성에 관한 연구 (A study on the characteristics of Vibration Reduction Type Disk bearing in Station of Rapid Transit Railway)

  • 박태현;박헌상;김호배;최진호
    • 한국철도학회:학술대회논문집
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    • 한국철도학회 2011년도 정기총회 및 추계학술대회 논문집
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    • pp.297-302
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    • 2011
  • Railway construction in the random vibration natural phenomena, as well as a relatively regular train loads for dynamic loads, such as a usability and safety should be ensured. Vibration due to train loads and seismic vibrations caused by wind compared to the typically very small in size, rather than the safety of the structure affects the usability. Recently in the downtown area, ground and underground facilities, such as a permanent facility that may cause excessive vibration increases, associated with the construction of these transportation facilities on ground vibrations of structures has been increasing concern and complaint. More recently, high-speed train vibration and noise due to furnace is increasing. In order to solve this problem, such as soundproof considering several feet, but by applying the vibration and noise reduction measures insufficient for the study is Free. In this study, track structure, track, and the inside of the building to support the system, the different forms of neurological history and share about the history cheonanahsan high-speed rail, if passed by the bus stop on the train loads of noise, and the history of interior noise and vibration measurement / analysis of measurement results to assess the relative comparison with the relevant provisions were reviewed. Based on this history, future plans for the design of the bridge to reflect the results of a study is intended to provide information. Waiting for the analysis of vibration and noise reduction, cheonanahsan history passed quietly in the train, on average, appeared to 67.53dB and 65.41dB nervous week on average, were measured with the history. Nervous week waiting room of history and the history cheonanahsan radically different shapes and sizes, so a direct comparison is impossible, but the vibration caused by the disc on the base of the polyurethane elastomer disk is not supported by GERB SYSTEM Waiting more effective in reducing the noise level considered in The main materials for railway and for the localization will help to ensure affordability is considered.

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노년기 여성의 의복구매행동에 관한 연구 (A Study on the Clothing Purchasing Behavior of Elderly Women)

  • 박재옥;정찬진
    • 복식문화연구
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    • 제3권2호
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    • pp.323-346
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    • 1995
  • The increasing number of senior citizens, combined with the power of purchasing due to discretionary income have vaulted the elderly into the position of an attractive future target market. Therefore, it would be crucial for marketers to understand elderly's purchasing behavior. The purpose of this study was to identify clothing purchasing behavior of elderly women. For this study, questionnaires were administered to 600 women over 55 years of age. However, the sample that was analyzed fer statistical analysis was involved 418 elderly women. Statistical analysis were majorly descriptives such as frequencies and percentages. The major results of this study were summarized as follows. 1. In relation to problem recognition in purchasing process, motives of purchasing apparel were identified as a happy event in home such as a wedding and a birthday, a change of seasons and a casual discovery of a suitable clothing in shopping, in orders. 2. In relation to information search, important information on apparel and fashionability were thought as display racks in a store, opinion from friends and family and fashionability from others or streets, in orders. 3. In relation to selecting a store in purchasing process, older consumers assessed that attractive price, design suited to my age, variety in one store and apparel product quality were important store attributes, in orders. In terms of a purchase place, older consumers purchased clothing mainly on department stores, wholesale stores such as Namdaemoon or Dongdaemoon market, mainly retail stores located close to home and discount stores of well known brand, in orders. 4. In relation to alternative evaluation in purchasing process, older consumeres considered that style or appearance suited to me, color, design, comfort and fitness were important selection criteria, in orders. 5. In relation to purchase choice, 61.7% of the respondents paid money by themselves and 68.9% paid on cash in purchasing apparel. 6. In relation to outcomes of purchase, older consumers solved their complaint against a unsatisfactory product mainly by returning the unsatisfactory clothing. Also, there were those who took no action against the unsatisfactory product and who altered the clothing for fitness by themselves.

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