• 한국산학기술학회논문지
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• 제13권11호
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• pp.5098-5103
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• 2012

본 연구는 고객관계 역량을 높이기 위해 정보시스템의 역할을 내부 프로세스 역량과 기업 내의 커뮤니케이션을 통하여 고찰하였다. 내부고객의 업무효율성을 개선하여 외부고객의 만족도를 높이는 방향으로 정보시스템의 역할을 살펴보았다. 본 연구에서는 한국직업능력개발원에서 제공한 인적자본 기업패널 자료 중 정보시스템 활용, 커뮤니케이션, 내부 프로세스 역량 및 고객관계 역량 변수를 사용하였으며 연구 결과, 정보시스템의 활용은 내부 커뮤니케이션과 프로세스 역량을 증가시키고 내부 프로세스 역량은 고객관계 역량에 정(+)의 영향을 미치고, 커뮤니케이션은 내부 프로세스 역량을 향상시키는 것으로 제시되었다.

• 한국치위생학회지
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• 제18권1호
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• pp.139-151
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• 2018

Objectives: This study was to compare the self-evaluated outcomes of communication competency in dental hygiene process of care in the students of a dental hygiene department with the teaching evaluation, and to confirm the difference of communication competency by the evaluator. Methods: This study attempted to confirm the value and usefulness of self-evaluation and teaching evaluation on the communication competency. The subjects of this study were 43 junior students who took a course of dental medical communication at the dental hygiene department of a university located in 'A' city, and the self-evaluation and teaching evaluation were conducted using the evaluation paper which was modified from the communication evaluation tool in the previous studies. The collected data were subjected to the correspondence sample t-test to compare the difference between the communication competency self-evaluation before and after the education, and after communication education, while an independent sample T-test was conducted to compare the differences between the evaluators. Results: The student's self-evaluations before and after the education showed the statistically significant difference, moreover, the post-education competency scores were improved mostly in all the items more than the pre-education competency scores. The score of self-evaluation was higher than that of the teaching evaluation in all items except one question in the case of history-information collection stage. Conclusions: It is confirmed that there is an effect to allow the students to improve their communication competency in the dental health communication education in the dental hygiene department. To evaluate the student's communication competency, the mutual complement of self-evaluation and teaching evaluation should be confirmed in parallel each other.

• 중환자간호학회지
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• 제11권2호
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• pp.51-62
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• 2018

Purpose : This study aimed to provide primary data for developing a program to enhance communication competence by identifying the patient-centered communication competency level of Intensive Care Unit (ICU) nurses and the related factors. Method : Data were collected from August 28th to October 8th, 2015, from 199 ICU nurses working in 30 tertiary hospitals. The study questionnaire included items assessing the patient-centered communication competency of ICU nurses, nursing organizational culture, types of communication, the Teamwork Measurement Tool, the Perceived Nursing Work Environment tool, and the Wong & Law Emotional Intelligence Scale. The collected data were analyzed using descriptive statistics, a correlation test, and a multiple regression. Results : The ICU nurses' mean score on patient-centered communication competency was 3.97 points. The factors influencing the patient-centered communication competency level of ICU nurses were professionalism (p =.002), innovation-oriented organizational culture (p =.015), and emotional intelligence (p<.001). These variables explained 42.2% of the total variance in the patient-centered communication competency of ICU nurses. Conclusion : These findings suggest the need for developing a patient-centered communication competency improvement program that focuses on improving ICU nurses' professionalism and emotional intelligence, and facilitates the creation of an innovation-oriented organizational culture.

• 한국직업건강간호학회지
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• 제29권2호
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• pp.123-132
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• 2020

Purpose: This study examined the influence of nurses' communication competency, critical thinking disposition, and perception of patient safety culture on patient safety competency in armed forces hospitals. Methods: A crosssectional design was employed with a convenience sample of 204 nurse officers from four armed forces hospitals in South Korea. Data were collected through a self-administered questionnaire from August 10~23, 2019, and analyzed using descriptive statistics, t-test, ANOVA, Pearson's correlation coefficients, and multiple regression. All analyses were conducted using SPSS for Windows 21.0. Results: Patient safety competency scores were 4.35±0.40 for patient safety attitudes, 3.63±0.64 for patient safety knowledge, and 3.94±0.51 for patient safety skill. Communication competency, critical thinking disposition, and perception of patient safety culture were positively correlated with patient safety competency. Communication competency (β=.30, p=.002) and perception of patient safety culture (β=.24, p=.001) were identified as particularly important factors influencing patient safety competency. Conclusion: This study's results suggest that education programs to enhance communication competency and patient safety culture could increase patient safety competency among nurses in armed forces hospitals.

• 임상간호연구
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• 제21권3호
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• pp.347-354
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• 2015

Purpose: The purpose of this study was to investigate the effect of clinical nurses' communication competency and emotional intelligence on organizational performance. Methods: Two hundred and fifty nurses who currently work at two superior general hospitals in Seoul, Korea, participated in the study. Data were collected between March and April, 2015. Global Interpersonal Communication Competence Scale (GICC-15) developed by Hur (2003) was used to measure communication competency. Wong & Law's emotional intelligence scale (WLEIS) developed by Wong & Law (2002) was used to measure emotional intelligence. Organizational performance scale developed by Brewer & Selden (2000) was used to measure organizational performance. Results: The results were summarized as follows: 1) The means of communication competency, emotional intelligence and organizational performance were 3.61, 4.84, and 3.59 respectively. 2) There were positive correlations between communication competency, emotional intelligence and organizational performance. 3) The variance of organizational performance accounted for was 26.0% (adj $R^2=.26$). Conclusion: These findings suggest that developing human resources in nursing is important for better organizational performance.

• 가정간호학회지
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• 제25권3호
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• pp.232-239
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• 2018

Purpose: The aim of this study was to investigate the influences of professional autonomy and communication competency on the job satisfaction of psychiatric nurses. Methods: Participants were 141 psychiatric nurses working in psychiatric departments in 5 provincial hospitals. The questionnaire was composed of a total of 88 questions: general characteristics of participants (12 items), professional autonomy (30 questions), communication competency (15 questions), job satisfaction (30 questions). Data were collected and analyzed using t-tests, ANOVA, Pearson's correlation coefficients, and Multiple regression analysis with SPSS/WIN 24.0. Results: Job Satisfaction had significant positive correlations with both professional autonomy (r=.18, p<.001) and communication competency (r=.32, p<.001). These variables explained 24.3% of the variance in psychiatric nurses' job satisfaction. Conclusion: Thease findings indicate that professional autonomy and communication competency are important variables influencing job satisfaction for psychiatric nurses. Development and provision of intervention programs to increase professional autonomy and communication competency will help to increase psychiatric nurses' job satisfaction.

• 한국응용과학기술학회지
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• 제38권6호
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• pp.1596-1605
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• 2021

본 연구는 간호대학생의 의사소통능력과 긍정적 사고 및 대인관계와의 관련성을 파악하고 의사소통능력에 영향을 미치는 요인을 확인하기 위한 서술적 조사연구이다. 연구대상자는 G시와 P시에 소재하는 2개 대학 간호학과 학생 171명이었고 구조화된 설문지를 이용하여 조사하였다. 수집된 자료는 빈도와 백분율, t-test, ANOVA, Pearson's 상관관계 분석 및 다중회귀분석을 이용하여 분석하였다. 간호대학생의 의사소통능력에 미치는 영향요인을 확인하기 위해 다중회귀분석 결과, 대인관계(β=.404, p<.001)가 큰 영향을 보이는 변수로 나타났고, 긍정적 사고(β=.274, p=.014)가 그 다음 순서로 나타났다. 회귀모형의 적합도에 대한 F 통계량은 20.940(p<.001)로 유의하였고, 설명력은 47.9%인 것으로 나타났다. 그러므로 간호대학생의 의사소통능력 향상을 위해서는 대인관계와 긍정적 사고를 높일 수 있는 다양한 방안을 모색해야 할 것이다. 본 연구는 간호대학생의 의사소통능력을 향상시키기 위한 프로그램을 개발하는데 기초자료로 유용하게 활용될 것이다.

• 지역사회간호학회지
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• 제31권3호
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• pp.337-347
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• 2020

Purpose: The purpose of this study was to construct the education applying Havruta's method for nursing students and to examine its effect on the communication competency, critical thinking competency, and self-leadership. Methods: A non-equivalent control group pretest-posttest design was used. The participants were 138 nursing students at two universities. The experimental group (n=70) received the education applying Havruta's method for six weeks. The study was carried out from September 23 to November 8, 2019. Data were analyzed using IBM SPSS/WIN 22.0 for the 𝑥² test, Fisher's exact test, and independent t-test. Results: The experimental group had a significant increase in communication competency (t=2.44, p=.016). However, there was no significant difference in critical thinking competency (t=1.85, p=.067), and self-leadership (t=1.78, p=.077) between the two groups. Conclusion: The education applying Havruta's method is an effective nursing education for communication competency. The result of this study could be a guide for nursing professors at the nursing education field when developing education programs that apply Habruta's method. Based on these results, future studies should be conducted to apply Habruta's teaching method to various nursing majors.

• 한국보건간호학회지
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• 제25권2호
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• pp.233-243
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• 2011

Purpose: The study was done to describe competency level in communication and professional competence of Public Health Nurses and to test effect of competency level in communication on professional competence of Public Health Nurses (PHNs). Methods: A correlational research design was used and 153 PHNs working at nine Public Health Centers (PHCs) in four Metropolitan cities agreed to participate. Participants completed a structured questionnaire measuring the study variables with socio-demographic characteristics. Data were analyzed using descriptive statistics and multiple regression analysis with the PAWS Statistics 18. Results: The mean of competency level for communication and professional competence were above average for the test instruments utilized (90.3 and 68.4 respectively). The level of communication competency differed by age and location of PHCs, and professional competence differed by location of the PHCs. The level of communication competency was the most important affecting professional competence and explained 32.9% of the professional competence. Conclusion: Nurses with better communication competency had more professional competence. In the future, repeated study is needed, and communication program is needed to develop and train PHNs to improve their professional competence.

• 한국콘텐츠학회논문지
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• 제17권5호
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• pp.529-539
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• 2017

본 연구는 이공계 대학생들의 커뮤니케이션 역량을 범주화하여 분석하고 그 결과를 토대로 향후 이공계 대학생의 커뮤니케이션 역량 향상을 위한 교육 콘텐츠 개발 방안을 제시하는데 목적이 있다. 이 연구에서 이공계 대학생의 커뮤니케이션 역량은 비판적 사고력, 과학적 소통력, 미디어리터러시 세 영역으로 범주화 하였다. 또한 커뮤니케이션 역량을 향상시키기 위한 수단으로써 이공계 글쓰기에 대한 경험과 인식을 조사하였다. 연구결과, 이공계 대학생의 커뮤니케이션 역량은 전반적으로 향상될 필요가 있는 것으로 나타났다. 또한 실습중심의 비판적 사고력을 향상시킬 수 있는 글쓰기 프로그램에 대한 요구도가 높게 나타났다. 교육 콘텐츠로는 플립러닝 등 스마트교육기반 프로그램, E-커뮤니티, 액션러닝 기반 문제해결력 향상 프로그램, 협동학습 프로그램, 성찰 저널 및 포트폴리오, 협업형 글쓰기 프로그램 등을 제안하였다. 이 연구의 결과는 이공계 학생을 대상으로 한 커뮤니케이션 역량중심 교육과정 설계와 현장에서의 구체적인 적용과 실천 지침을 제공하는데 기초자료로 활용될 수 있을 것이다.