• 제목/요약/키워드: Communication Satisfaction

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직무 만족과 조직 성과의 관계 탐색 : 조직 커뮤니케이션과 조직 문화의 조절 효과 (Examination of Organizational Communication and Culture as a Moderator of the Relationship between Job Satisfaction and Organizational Performance)

  • 이건혁
    • 한국콘텐츠학회논문지
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    • 제13권4호
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    • pp.376-388
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    • 2013
  • 본 논문은 생산성 향상과 품질 개선이라는 조직 성과를 높이는 데 직무 만족과 상호작용하는 조직 커뮤니케이션과 조직 문화, 그리고 경영진에 대한 신뢰의 역할과 기능에 대해서 추적하였다. 창원지역 기계금속 업종 근로자로부터 표집된 설문 자료를 토대로 하여 연구 가설을 검증한 결과 세 가지 조직 환경 변인과 직무 만족이 조직 성과에 미치는 직접적 효과는 미미하였으나 의미 있는 상호작용 효과를 확인하였다. 검증된 상호작용 효과를 살펴보면 대체적으로 생산성 향상보다는 품질 개선이라는 성과 변인에서 상호작용효과가 나타나는 경향이 있었다. 그리고 예상 가설과 달리 커뮤니케이션이 비활성화되고 낮은 경영진 신뢰의 조건에서 직무만족과 품질 개선 효과는 높은 상관 관계를 보여주었다(커뮤니케이션과 신뢰의 부적 조절 효과). 마지막으로 수평적 조직문화의 조건에서, 그리고 갈등적 노사관계의 조건에서 직무 만족과 조직 성과의 상관성이 높은 것으로 나타났다. 연구 결과의 이론적 의미와 함의에 대해 추가적인 논의를 포함하였다.

부부싸움에서 사용하는 의사소통 행동이 결혼만족도에 미치는 영향 - 부부를 분석단위로 하여 - (The Influence of Married Couples' Argument-Communication Behaviors on Marital Satisfaction - Analyses at the Dyadic Level -)

  • 권윤아;김득성
    • 대한가정학회지
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    • 제46권10호
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    • pp.83-96
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    • 2008
  • Using a sample of 107 married couples, this study investigated the influence of self-reported argument-communication behaviors on marital satisfaction. The results were as follows. (a) Wives used more criticism, contempt, and self-assertion during marital arguments than husbands. There were no significant gender differences in the levels of defensiveness, stonewalling, and active listening. (b) Multilevel analyses indicated that marital satisfaction was predicted by the person's own level of self-assertion and stonewalling(i.e., actor effects) and by his or her spouse's level of stonewalling(i.e., partner effect). No other significant actor and partner effects were found. Also, there were no significant gender differences in the sizes of effects. (c) A cluster analysis of both spouses' communication behaviors during marital arguments identified four distinct groups of married couples. : mutual constructive, husband constructive-wife destructive, husband destructive-wife constructive, and mutual destructive. Mutual constructive couples reported the best marital satisfaction.

간호사의 의사소통 유형, 비판적 사고 성향, 직무만족도 및 직무 스트레스에 관한 연구 (A Study of Communication Style, Critical Thinking Disposition, Job Satisfaction and Job Stress in Hospital Nurses)

  • 박효미;이혜순
    • Perspectives in Nursing Science
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    • 제8권2호
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    • pp.105-112
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    • 2011
  • Purpose: The purpose of this study was to identify the predictors of job stress in hospital nurses. The predictors of job stress were the subject's general characteristics, communication style, critical thinking disposition and job satisfaction. Methods: 294 nurses who had worked in a hospital participated in this study. The data were analysed with descriptive analysis methods including a t-test, ANOVA, Scheffe test, Pearson correlation coefficient and multiple regression analysis. Results: The job stress score for nurses was 111.6. There was a statistically significant difference between job stress and marriage status (p<.001), education (p<.001), clinical career (p<.001), position (p<.001), communication style (p<.001), critical thinking disposition (p<.001), and job satisfaction (p<.001). Critical thinking disposition, job satisfaction and clinical career together accounted for 36.88% of the total variation in job stress. Conclusion: Based on the findings of this study, the development of a nursing intervention program that can lead to an improvement in critical thinking disposition is suggested.

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보육교사-학부모 간 의사소통 어려움과 직무만족도가 보육교사의 정서노동에 미치는 영향 (The Effects of Child-care Teachers' Communication Difficulty with Parents and Their Job Satisfaction on Emotional Labor of Child-care Teachers)

  • 정선영;조안나
    • 한국보육지원학회지
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    • 제15권5호
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    • pp.87-111
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    • 2019
  • Objective: The purpose of this study is to investigate the effect of the level of communication difficulty between child-care teachers and parents and teachers' job satisfaction on teacher's emotional labor. Methods: The data of 137 questionnaires collected in Y city, Gyeongggi-do were analyzed. The respondents of the questionnaires were teachers of 0-5 year old children. Statistical analyses were performed using frequency analysis, explorative factor analysis, independent t-test, One-way ANOVA, and multiple regression analysis at the p < .05 by SPSS 24.0 program. Results: First, there was no statistically significant difference on child-care teachers' communication difficulties with parents by sociological variables of child-care teachers. Second, there was no statistically significant difference on teachers' job satisfaction by sociological variables of child-care teachers. However, there were significant differences on the sub-factors of job satisfaction by teaching careers, types of workplace, and marital status. Third, these two factors were found to be important predictors of child-care teachers' emotional labor. Conclusion/Implications: In order to reduce the emotional labor experienced by child-care teachers in early childhood care settings, it will be necessary to pursue a multi-faceted approach to improving the working environment.

간호대학생의 조직사회화에 영향을 미치는 요인 (Factors Influencing Organizational Socialization in Nursing Students)

  • 이여진
    • 한국간호교육학회지
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    • 제20권4호
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    • pp.463-470
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    • 2014
  • Purpose: This study investigates the influence of education satisfaction, communication competence, and group cohesion on organizational socialization in nursing students. Method: The subjects were 175 third year nursing students. Data were collected from June 3 to 14, 2013 through a self-reporting questionnaire. Data analysis was performed by multiple regression using the SPSSWIN 21.0 program. Results: The organizational socialization score of nursing students averaged 3.79 points (5 Likert scale). Practice education satisfaction, communication competence and group cohesion of nursing students influenced organizational socialization ($R^2$ 52.5%, F=49.051, p<.001). Conclusion: For nursing students, practice education satisfaction, communication competence and group cohesion are significant variables for organizational socialization. Thus, in order to enhance the organizational socialization of nursing students, there is a need to develop a differentiated practicum curriculum that considers nursing student demands in collaboration with nursing faculty and administrators on the basis of education programs, including concepts of communication competence and group cohesion.

Marketing Communication and Synergy of Pentahelix Strategy on Satisfaction and Sustainable Tourism

  • CHAMIDAH, Nurul;GUNTORO, Budi;SULASTRI, Endang
    • The Journal of Asian Finance, Economics and Business
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    • 제7권3호
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    • pp.177-190
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    • 2020
  • This study aims to present explicit findings from an internal perspective, namely the interaction patterns of marketing communication between pentahelix elements and testing the expectations of tourists towards tourism activities through a simulation model between variables. This study is divided into two methods of analysis, namely qualitative explorative, where the study aims to invest in communication patterns and patterns of interaction between pentahelix stakeholders in Sitiwinangun Tourism Village, West Java, Indonesia with involve 17 informants who came from pentahelix elements (Government, academics, community, business and media). Second, quantitative method to measure the extent of effectiveness rather than collaboration activities and the role of marketing communication to tourist satisfaction is done by an analytical approach involving 30 tourists through customer satisfaction surveys. The results of this study illustrate that the involvement of each pentahelix element has not been maximized. The pattern of interaction and communication between elements also shows the gap between interests, expectations, and reality. This study provides a real picture that to realize a tourism program that is profitable, holistic, and sustainable requires collaboration that is wrapped with transparent and interactive communication patterns. The marketing communication concept approach combined with collaboration theory between stakeholders can be useful for sustainable tourism.

도시 전업주부의 가치지향성 .가정관리전략.가정관리만족도 (The value orientation home management strategy and home management satisfaction of the unemployed urban housewife)

  • 이정우
    • 가정과삶의질연구
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    • 제15권1호
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    • pp.111-128
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    • 1997
  • This study mainly deals with the housewife's value orientation home management strategy and home management satisfaction,. The major results are as follows; 1) The degree of communication and communication frequency in household prove the predictable variables to influence the housewife's value orientation home management strategy and home management satisfaction. 2) Among the value orientation fate control orientation predicts home management strategy. 3) Material orientation shows the negative influence on her home management satisfaction. 4) Among home management strategy the fact that household financial management strategy and housework organization strategy are the important variables in the home management satisfaction suggest that household financial management and everyday repeated housework management cause the deep influence on her life satisfaction. 5) The higher her material orientation and gender equilibrium orientation are the higher housework socialization stra egy frequency is the lower her home management satisfaction is.

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외식산업 종사원의 직무 만족도에 관한 연구(서울시내 패밀리 레스토랑을 중심으로 연구) (A Study on the job satisfaction of diner out company employee)

  • 이재진
    • 한국조리학회지
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    • 제6권2호
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    • pp.79-95
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    • 2000
  • In the modern industrial society, the management of human resources is regarded as an area as much important as the management itself. The development of human capacity is required to accomplish upgrading human resources quality. The objective of this study aims to seek the way to solve the problem of the job satisfaction of diner out company employee. The collecting data is analyzed by sass which is one of the computer. programs. This empirical research result shows some facts as follows : First, Significant differences between male and female in regard to job satisfaction were found. Second, No significant differences between unmarried and married in regard to job satisfaction were found. Third, Significant differences were found in the accomplishment and communication factor of job satisfaction according to the age, Fourth, Significant differences were found in the hard work environment and accomplishment factor of job satisfaction according to the education Fifth, Significant differences were found in the hard work environment factor of job satisfaction according to the major. Sixth, Significant differences were found in the wages, accomplishment , communication factor of job satisfaction according to the position. Seventh, Significant differences were found in the accomplishment and affinity factor of job satisfaction according to the period of the job. Eighth, Significant differences were found in the duty trait factor of jobs satisfaction according to the level of the pay. Ninth, Significant differences were found in the duty trait factor of job satisfaction according to the kind of the job. Tenth, Significant differences were found in job satisfaction according to the kind of diner out company.

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부모자녀간 의사소통과 관계향상을 위한 교수.학습 과정안 개발 및 적용: 중학교 1학년 '가족구성원간의 의사소통' 단원을 중심으로 (Development of a Teaching and Learning Plan for a Communication Unit for Family Members and Its Effect on Teenagers' Functional Communications and Relational Satisfaction with Their Parents)

  • 주현정;조병은
    • 대한가정학회지
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    • 제48권8호
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    • pp.51-65
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    • 2010
  • This research explored the importance of conflict resolution in communication between adolescents and their parents. A teaching and learning plan on communication using the Active listening, I-message method and no-lose conflict resolution method was developed and applied to teaching the 'Communication among Family Members' unit in the middle school home economics and technology textbook. The experimental class of 203 students using the active listening, I message and no-lose conflict resolution method in communication was compared with a comparative class of 163 students using only the active listening and I message method, investigating the amounts of communication, conflicts, functional communication and degree of satisfaction the students perceived regarding relationships with their parents via pre and post tests. Both groups showed significant increases in their amounts of communication and functional communication. However, only the experimental class showed an increase in their degree of relationship satisfaction with their parents. Both groups evaluated the lesson positively.

패밀리레스토랑 서비스 제공자의 언어적, 비언어적 커뮤니케이션이 고객 신뢰 및 만족도에 미치는 영향 (The Effects of Verbal and Nonverbal Communication of Service Providers in the Family Restaurant on the Customers' Trust and Satisfaction)

  • 정효선;윤혜현
    • 한국식품조리과학회지
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    • 제26권3호
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    • pp.272-280
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    • 2010
  • The purpose of this study was to understand the interrelationships between the customers' perception of verbal and nonverbal communication, customers' trust and satisfaction in the family restaurant. Based on a total of 310 samples that were obtained from empirical research, this study reviewed the reliability and fitness of the research model and verified a total of 2 hypotheses using the Amos program. The hypothesized relationships in the model were tested simultaneously using a structural equation model(SEM). The proposed model provided an adequate fit to the data, $X^2$=953.126(df=417), p<.001, CMIN/df 2.286, GFI .831, NFI .889, IFI .934, TLI .926, CFI .934. The results showed that employees' verbal communication ($\beta$=.264), paralanguage ($\beta$=.172) and physical appearance ($\beta$=.120) among the nonverbal communications had a significant positive effect on the customers' trust. In addition, the customers' trust ($\beta$=.644) had a significant positive effect on the customer satisfaction. Limitations and future research directions are also discussed.