• 품질경영학회지
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• 제46권2호
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• pp.351-374
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• 2018

Purpose: The collective civil complaint problem is considered as important obstructive factor of the nuclear power plant construction project's success and quality. Therefore, this study demonstrate the factors which can affect the settling collective civil complaints, and also suggest the improvement of the resolution. Methods: This study collected the data of Kori Nuclear Power Division staff, local residents and Hanul Nuclear Power Division staff, local residents, and use them for analysis. Results: The results are twofold in the study: First, the 'Situation Recognition' and 'Mutual Cooperation' which are independent variables for solving collective civil complaints have proved to give positive influence on both the nuclear staff and the local residents about the complaint resolution outcome of the dependent variable. Second, the moderation variable 'Expected Benefit' on the influential relationship between the collective civil complaint resolution factor and the civil complaints resolution outcome proved to have a moderating effect only on the nuclear staff. On the other hand, moderation variables 'Time of SOC Business Implementation' and 'Time of Compensation' proved to have a moderating effect only for the local residents. Conclusion: According to the results, the staff have a positive opinion on the benefits of the nuclear power plant construction, while residents feel strongly that they do not get any benefit from the construction despite of tremendous investment and expected benefit in local area. As this results, policy implementation which is superable different understanding is required.

• 한국건설관리학회논문집
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• 제24권3호
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• pp.52-61
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• 2023

Conflicts in a construction project not only make negative impacts on project performance such as schedule delay or cost overrun but also require social cost to resolve the conflicts. Although the conflict needs a preemptive management because a conflict usually begins with a complaint, existing studies have focused on conflict resolution after it occurs. This study identifies and categorizes complaints which mainly appear in the construction projects. Those complaints were evaluated and quantified in terms of occurrence frequency and potential to conflict through a questionnaire survey with industry experts. Using the survey results, this study examines the characteristic of complaints in linear project and clustered project, and analyzes what kind of complaints occur by project type. As the results, this study derives the complaints with high potential to the conflicts that should be managed first during managing a construction project in each project type.

• 한국측량학회지
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• 제34권3호
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• pp.319-327
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• 2016

우리나라는 급속한 경제발전과 도시화 과정을 거치며 도시 내부에서 안전, 환경, 교통 등 다양한 분야에서 많은 문제들에 직면하고 있다. 각 지방자치단체는 이런 도시문제를 해결하기 위해 전자민원을 접수 받아 처리하고 있지만, 민원은 해를 거듭할수록 증가하고 있는 실정이다. 따라서 본 연구는 지방 중소도시인 진주시를 대상으로 2010년부터 2015년까지 총 6년간의 전자민원 데이터를 수집하여 민원사유별로 분류하고 민원 발생지점의 위치데이터를 추출한 후 지오코딩을 통해 공간상에 점 데이터로 나타내어 공간분포 패턴분석을 실시하여 토지이용과의 연관성을 분석하였다. 그 결과, 진주시의 전자민원은 시내중심지역 내에서도 택지개발이 이루어진 주거지역, 중심상업지역, 공업·주거 혼재지역에 군집되어 발생하였다. 민원사유를 토지이용별로 분석한 결과 불법주차단속 민원이 가장 많았다. 또한 민원 발생지점의 반경 50m 내에 위치한 시설물 분포에 대해 분석한 결과 중심상업지역과 공업·주거시설이 혼재된 지역에서는 단독주택이 밀집된 지역에서 많이 발생하였다. 주거지역(구도심)의 경우 일반음식점이 많은 곳에 집중되고 있음이 확인 되었다. 이와 같은 분석결과는 민원에 대해 도시공간적 차원에서 분석함으로써 민원의 근본 원인을 찾아내어 해결방안을 모색하는데 효과적으로 활용될 것으로 판단된다.

• 대한건축학회논문집:구조계
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• 제34권3호
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• pp.95-102
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• 2018

In order to understand interaction between building users' occupant performance and building maintenance performance of maintenance management personnel, actual data from maintenance activities of buildings were analyzed. Also, using building defect customer complaint data reported by building user, satisfaction data on building maintenance services of building users and service response time of maintenance management personnel, a method for evaluating interaction of buildings with the same purpose and same size was proposed. Throughout analysis, average number of occurrences per unit area per year for the mechanical complaints in complex building were presented. In addition, using building users' satisfaction with facility management services, attitude of responding to business obstacles, number of occurrences per unit area per year of mechanical complaints and complaint processing speed, interaction was comprehensively identified and compared.

• 대한안전경영과학회:학술대회논문집
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• 대한안전경영과학회 2012년 춘계학술대회
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• pp.513-523
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• 2012

• 산경연구논집
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• 제9권8호
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• pp.51-60
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• 2018

Purpose - Civil affairs are increasing in various forms, but civil servants who are able to handle them want to reduce the complaints and provide keywords that will help in the future due to their lack of time. While various ideas are presented and implemented as policies in solving civil affairs, there are many cases that are not policies that people can sympathize with. Therefore, it is necessary to analyze the complaints accurately and to present correct solutions to the analyzed civil complaint data. Research design, data, and methodology - We analyzed the complaints data for the last three years and found out how to solve the problems of Yongin City and alleviate the burdens of civil servants. To do this, the Hadoop platform and Design Thinking process were reviewed, and proposed a new process to fuse it. The big data analysis stage focuses on civil complaints - Civil data extraction - Civil data analysis - Categorization of the year by keywords analyzing them and the needs of citizens were identified. In the forecast analysis for deriving insights, - The case of innovation case study - Idea derivation - Idea evaluation - Prototyping - Case analysis stage used. Results - Through this, a creative idea of providing free transportation cards to solve the major issues of construction, apartment, installation, and vehicle problems was discovered. There is a specific problem of how to provide these services to certain areas, but there is a pressing need for a policy that can contribute as much as it can to the citizens who are suffering from various problems at this moment. Conclusions - In the past, there were many cases in which free traffic cards were issued mainly to the elderly or disabled. In other countries, foreign residents of other area visit the areas for accommodation, and may give out free transportation cards as well. In this case, the local government will be able to set up a framework to present with a win-win scenario in various ways. It is necessary to reorganize the process in future studies so that the actual solution will be adopted, reduce civil complaints, help establish policies in the future, and be applied in other cities as well.

• 한국철도학회:학술대회논문집
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• 한국철도학회 2011년도 춘계학술대회 논문집
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• pp.1509-1518
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• 2011

Shield TBM tunneling method has been getting the spotlight for urban tunneling. It can be minimized the civil complaint during construction and possible safe tunneling. But the settlement has occurred inevitably due to characteristics of shield TBM equipment. For this reason, the civil complaint can occur in urban areas when tunnel with shallow depth passes through neighboring building or residential area. In this study, the occurrence factors of settlement according to shield TBM tunneling and the tendency of ground settlement by strata condition had analyzed. It is suggested that the practical settlement estimation method and minimizing method of ground settlement under simultaneous backfill grouting condition through measurement results and back analysis data using gap parameter.

• 한국컴퓨터정보학회:학술대회논문집
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• 한국컴퓨터정보학회 2012년도 제46차 하계학술발표논문집 20권2호
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• pp.347-348
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• 2012

눈 앞에 보이는 생활 속 불편 사항을 민원으로 처리할 수 있는 모바일 애플리케이션에 대한 필요성이 꾸준히 제기되어 왔다. 트위터나 페이스북과 같은 기존 소셜 네트워크 서비스 또한 수많은 글들이 올라오기 때문에 민원 내용에는 초점이 맞춰져 있지 않다. 본 논문에서는 안드로이드 기반의 민원 신고와 소셜 네트워크 서비스를 통합한 애플리케이션을 제안한다. 사용자는 민원에 집중된 내용을 다른 사람들과 실시간으로 공유하면서 정부 기관에서도 즉각적인 민원 확인이 가능하다. 이를 통해 시민들과 관공서 간의 빠른 민원 파악 및 처리의 효율성을 향상시킨다.

• 국제학술발표논문집
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• The 9th International Conference on Construction Engineering and Project Management
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• pp.111-118
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• 2022

Conflicts in public construction projects become more serious and complex so that they have a negative effect on performance of projecets. Conflicts in public construction projects are defined as expanding in complaints. This study analyzes the relationship structure and effect on performance between complaints and conflicts. First of all, 219 survey data collected from industry experts were used to derive complaints arising from the project and to understand the characteristics of each complaint. In the case of environmental damages, rather than environmental damage during construction, harmful substances or effects that can occur in completed facilities cause complaints from local residents, and opposition from environmental groups has a great effect on time and cost increase. As for safety damage, civil complaints related to prevention and countermeasures for safety accidents occur frequently, and additional construction affects cost increases. Through this study, it is possible to understand the serious complaints that are prone to conflict in public construction projects, their frequency, and the performance of the project.

• 한국정보통신학회논문지
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• 제19권8호
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• pp.1943-1950
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• 2015

우리나라의 대표적인 주거 형태는 공동 주택이다. 이로 인해 생활 소음과 관련된 민원 발생이 급증하고 있는 상태이다. 이에 실생활에서 주변 소음으로 인해 고통을 받는 경우에는 소음 측정기로 측정하여 민원을 제기할 수도 있다. 그러나 일반가정에서는 전문적인 장비를 동원해 소음 측정을 하기가 어렵기 때문에 간편하게 스마트폰 앱을 사용하는 경우가 많다. 기존에 출시된 소음 측정 앱은 동일한 조건에서 측정하여도 값이 다르게 나오는 등 정확도가 현저히 떨어지며, 실제 소음 측정을 위한 목적으로 사용하기가 어렵다. 따라서 본 논문은 스마트폰을 이용한 생활환경의 소음 측정을 위한 모바일 데이터 처리 시스템을 제안한다. 본 연구의 기대 효과는 장비가 없는 가정에서 간편한 소음 측정 및 소음이 발생된 방향을 추정하여 민원 처리의 자료로 활용할 수 있다.