• Journal of Information Technology Services
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• v.19 no.1
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• pp.129-144
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• 2020

Recent advances in digital purchase platforms allow consumer to easy to access online purchase, but the online purchase systems often occurs a negative situations such as service failure. When customer experiences negative service, they want to communicate with the company online chatting service. But not much is known about how customers online chatting service's contextual cues effectiveness. So, the current research seeks to examine the effects of type of online chatting service interface and company market status on customers' perception of service quality and satisfaction with online chatting services. The results of two studies show that, when customer experienced negative online service, they expected to a high status (vs a low status) company had offered better service. but their service request are not met, customers perceive better service quality if served by a low status (vs high status) company represented by a logo (vs. an emoji). These findings will help marketing practitioners strategically how design their chatting service interface according to the their status when they communicate with customer who experienced negative service.

• Journal of the Korea Society of Computer and Information
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• v.23 no.11
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• pp.151-158
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• 2018

As the competition of 21 cyber universities in Korea has been on a continual increase, they are focusing on improving the quality of the e-learning education in cyber universities. In this study, we intended to derive the failure factors of the previous chatting system in the 2010s and the success factors from previous studies. Next, we identified priorities among five factors(Reliability, UI Convenience, Usability, Network effect, Operational policy) using AHP and the practical ways to implement the chatting service. We applied the chatting system to all the curriculums of S cyber university. Our study finds that the chat service affects the satisfaction of education. Finally, we propose the utilization plan to improve the e-learning education of cyber university through the findings of this research.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.20 no.4
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• pp.777-785
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• 2016

IM(Instant Messenger) chatting service can carry user's various information including life style, geographical position, and psychology & crime history and thus forensic analysis on the IM service is desirable. But, forensic analysis for KakaoTalk's chatting service is not well studied yet. For this reason, we study KakaoTalk's forensic analysis focusing on chatting service. This paper first details a general method of IM forensics investigating the previous articles about IM forensics although there are not many articles. Second, we discuss methodologies for IM forensics wherein we present analysis of table structure and method for reconstruction of chatting message. These result in the basic element of forensic tools of KakaoTalk chatting message. Last, we compare artifacts of KakaoTalk with that of WhatsApp. We conclude that these applications are, at least, different in that table structures and the ways to reconstruct chatting messages are not same and therefore digital evidences or artifacts are not same and somewhat distinct.

• The Journal of Society for e-Business Studies
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• v.23 no.3
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• pp.145-157
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• 2018

The social curation service that selectively provides information generated by individuals or groups with the same interests can have a synergistic effect when combined with the recently used SNS-based chatting function. If these kinds of chatting-based curation technologies are applied to the Internet shopping malls, particularly, buyers can obtain more reliable information in real time basis, and sellers can provide them with more differentiated and rich information in a continuous manner. This research suggests a chatting-based commerce platform that provides the social curation service based on chats among sellers, existing buyers, and potential buyers. The proposed commerce platform can organize a chat channel for each store and product not only to immediately respond to new and existing customer inquiries about stores, brands, and detailed products, but also to continuously activate differentiated sales strategies to customers subscribed to the channel. In particular, MongoDB is used to permanently save and archive the information and chatting history of each channel, so that the buyer can search and refer to them recorded in the corresponding channel at any time.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.36 no.8B
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• pp.962-970
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• 2011

This paper describes an advanced unified communication system. The advanced unified communications mean a service that integrates basic communications such as call, SMS, email, and chatting with social networking service considered as a new communication channel, presenting a unified user interface. The advanced unified communication system is composed of advanced UC(Unified Communications) applications, open UC service platform, and UC back-end servers. The advanced UC applications consist of web-based application and smart phone application. The open UC service platform provides a variety of service components that enable the third party applications to access basic communications and social network services within an enterprise. The UC back-end servers provide server functionalities for call, SMS, email, and chatting.

• Proceedings of the Korean Society of Computer Information Conference
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• 2017.07a
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• pp.197-198
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• 2017

최근 IT기술의 발전, 대학 교육의 글로벌화 등의 추세는 대학의 이러닝(e-learning) 형태의 교육을 촉진하고 있다. 국내향후 연구에서는 17개의 사이버대학은 이러닝 형태의 교육을 제공하고 있는데, 최근 재학생 수가 크게 증가하고 있다. 이에 사이버대학들은 우수한 강의 제공을 위해 학생-교수간의 다양한 상호작용에 대해서 연구하고 있다. 본 연구는 사이버대학의 LMS(Learning Management System)에 온라인 채팅 서비스를 최초로 도입하여, 시스템을 구축하였다. 본 연구에서는 온라인 채팅과 학습만족과의 관계에 대해서 검증하고, 강의질 개선을 위한 전략을 도출하고자 한다.

• Proceedings of the Korean Society of Computer Information Conference
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• 2018.01a
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• pp.73-74
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• 2018

최근 사이버대학들은 치열한 입시경쟁을 겪고 있다. 이에 학교들은 교육질 개선을 위하여 다양한 노력을 하고 있다. S 사이버대학의 경우 최초로 전과목별로 실시간 채팅서비스를 제공하여 동영상 강의와 게시판의 한계를 극복하고자 하고 있다. 본 연구에서는 이러닝 교육의 학습효과를 종속변수로 설정하고, 학습내용, 교수설계요인과 채팅서비스를 독립변수로 투입하여, 다중회귀분석을 기법을 통해 분석하였다. 분석결과 학습내용, 교수설계요인, 채팅서비스 모두는 학습효과에 영향을 미치는 것으로 나타났다. 본 연구에서는 전교과목에 적용한 채팅서비스는 온라인 교육 효과를 높일 수 있는 방안임을 확인하였고, 효과적인 채팅 서비스의 활용방안을 제시하고자 한다.

• Journal of the Korea Fashion and Costume Design Association
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• v.5 no.1
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• pp.47-57
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• 2003

Today there are increasing number of internet users. Internet is wide use of banking, shopping, school and studding. Also, internet is used in everyday living and its use is getting larger. Korea has the one of the most use of internet in the world. Most of houses have computer with internet, and there are alot of PC rooms in the streets. anyone can enjoy the internet anytime anywhere. Now, in internet there are group formed by community purpose. The 'dot com' companies was not making much of profit from their goods. However, they came out with an idea "avata" Soon, the avata became a hit and its known for its success. Avata is used for E-mail, name card, post stamp, and chatting. Also, Avata is very popular among chatting service, icon chatting, and 3D graphic chatting. Avata represent the user himself in internet and computer created imaginary space, and it connects between imaginary space and reality, also it exist between real name and nick name. Past years, the internet users were satisfied with their nick name, however resent year users wants to express them more. For the result the "Avata" is created to fulfill the need to express user themselves. There are three different ways to see how Korean react to fashion industry. first, Korea's land structure makes the density of population high, the transmission of information is very fast. Next, collectively is high among Koreans. Finally wide use to internet made the transmission of the fashion information much faster. The User wants to keep up with the fashion at the sametime they want to express themselves, and "avata" is the one that fulfill their needs. New technology and the desire to express themselves made the new term "avata industry". which was never existed before. In addition, the internet markets have potential power. Although, it is in start stage of avata industry. However, the experts say that its possibility of its development is not predictable. In conclusion, watch the development of a situation to analyze the avata industry and develop new avata fashion market.

• The Journal of the Korea institute of electronic communication sciences
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• v.12 no.2
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• pp.281-286
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• 2017

SNS is a platformwhere users build a social relationship and share opinions and informations. To do these, it supports a text, an image and a video data. As it is possible to exploit the location data of a smart device, SNS tries to use the location data. However,since SNS does not support the coordinate data, it provides the restricted function sharing the image map instead of the vector map. In this paper, we propose a chatting systemsharing pathsto support the coordinate data on a classical SNS. On the proposed system, it is possible for usersjoined in a roomto watch a vector map of same area and exchange texts. If a user builds a path on the map, the system propagates the coordinate data of the generated path and the other users joined in the room watch the path immediately. The implemented chatting systemhasthe benefit to share the information related a map between users using coordinate data.

• Proceedings of the Korea Information Processing Society Conference
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• 2003.11b
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• pp.1177-1180
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• 2003

차세대 비젼 컴퓨팅 환경인 유비쿼터스 컴퓨팅(Ubiquitous Computing)환경에서는 사용자에 대한 상황(context)변화에 적응적(adaptive)으로 서비스 해줄 수 있는 응용이 필수적인 요소라고 할 수 있다. Service기반의 분산 네트워크인 JINI를 기반으로, 사용자에 대한 상황을 인식(context-aware)하기 위한 시스템 연구 역시 관심의 대상이라고 한 수 있겠다. 본 논문에서는 이러한 환경을 기반으로 사용자에 대한 행동, 감정상태, 위치와 같은 정보를 인식할 수 있으며, 검색을 통해 사용자의 위치정보, 활동형태 등의 context들을 질의 할 수 있는 Context-aware 챗팅 프로그램을 기술하고 있다. 또한 인터페이스를 사용하는 사용자들에 대한 context 데이터의 표현과 질의를 위해 메타언어인 eXtensible Makup Language (XML)을 사용하였다. 이러한 context-aware system은 편재형 컴퓨팅환경 하에서 사용자에게 유효한 context를 생성 및 관리, 응용 서비스에서 유용하게 이용할 수 있을 것이다.