• 제목/요약/키워드: Center Management Measures

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컴퓨터 탐색을 이용한 재고관리 시스템의 최적화

  • 윤승철
    • 한국경영과학회:학술대회논문집
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    • 대한산업공학회/한국경영과학회 1996년도 춘계공동학술대회논문집; 공군사관학교, 청주; 26-27 Apr. 1996
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    • pp.477-480
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    • 1996
  • The main objective of this research is to develop the optimal control method for a Distribution Center - multi Branch inventory distribution system. With the continuous review policy, the distribution center places an order for specific order quantity to an outside supplier, and the order quantity is replenished after a certain lead time. Also, each branch places an order for particular order quantity to the distribution center to satisfy the customer demands, and receives the replenishment after a lead time. When an out of stock condition occurs during an order cycle, a backorder is placed to the upper level to fill the unfilled demands. With these situation, variable demand and variable lead time are used for better industrial practice. Futher, actual lead times with a generic lead time distribution are used in developing the control model. Under the actual lead time model, the customer service measures actually attained for the distribution center and each branch are explained as the effective customer service measures. Thus, throughout the optimal control (using computer search procedures), we can set the desired service levels for the distribution center and each branch to produce the effective service level for each branch which is consistent with the goal level of service for each branch. At the same time, the entire distribution system keeps minimum inventories.

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APPROXIMATE ANALYSIS OF AN N-DESIGN CALL CENTER WITH TWO TYPES OF AGENTS

  • Park, Chul-Geun;Han, Dong-Hwan;Baik, Kwang-Hyun
    • Journal of applied mathematics & informatics
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    • 제26권5_6호
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    • pp.1021-1035
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    • 2008
  • In this paper, we analyze an N-design call center with skill-based routing, in which one pool of agents handles two types of calls and another pool of agents handles only one type of calls. The approximate analysis is motivated by a computational complexity that has been observed in the direct stochastic approach and numerical method for finding performance measures. The workforce staffing policy is very important to the successful management of call centers. So the allocation scheduling of the agents can be considered as the optimization problem of the corresponding queueing system to the call center. We use a decomposition algorithm which divides the state space of the queueing system into the subspaces for the approximate analysis of the N-design call center with two different types of agents. We also represent some numerical examples and show the impact of the system parameters on the performance measures.

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소방공무원의 현장 활동 위험도 인식 (Recognition of scene activity risks among the firefighters)

  • 김종서;성동원;현성민;갈원모;이동호;박종태
    • 대한안전경영과학회지
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    • 제15권4호
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    • pp.105-111
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    • 2013
  • This study aimed to identify the recognition of fire risks on their field operations among firefighters and contribute to setting up safety measures accordingly. A self-administered questionnaire were used to evaluate their recognition of job risks. About 93.4% of respondents answered they have exposed to job risks and 73.4% answered that they had high safety awareness. Our study showed that the lower service years and ranks the fire officers had, the lower relevance in statistics their awareness of the risk of the field operations and safety concerns had. The vulnerable group is those aged 20 to 39, with under 10 years of service, at a lower rank of senior fire sergeant. The study suggests coming up with the measures to motivate the officers to perform safe operations by improving their safety awareness.

우리 나라 벤처기업의 활성화 방안 (Revitalization plan for Korean's Venture Business)

  • 이경오
    • 경영과정보연구
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    • 제7권
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    • pp.381-400
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    • 2001
  • Our country has been encountered with severe economic depression since IMF loan(1997). Korean economic system should be reformed according to the globalization and the world industrial trends based on adavanced technologies and skills. Todays the venture business should be considered to be the alternative of recovering Korean economy and increasing highly estimated values. Generally speaking, the venture business is defined as a new business with high risk-high return with new technical entrepreneurship. This treatise suggests the activating alternatives of the venture business in Korea. These alternatives are suggested as follows. First, several measures to incruit excellent technicians are suggested. These measures includes incruitment of parttime technicians, application of cooperative program of education training unemployees, the stock option system, a stock-sharing plan for the employees, etc. Second, in the financial aspect, activation of the foundation investment company, activation of the COSDAQ market, strengthening of technology security are suggested. Third, in the technical development aspect, amplification of inauguration assistant center, construction of technology accumulative network, etc. These measures will contribute to the development of Korean economy and the welfare of Korean people.

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가족생활교육으로서의 재무교육의 현황 및 과제 -지역 건강가정지원센터의 프로그램을 중심으로- (Developing Financial Education Programs for Better Family Life Education in the Healthy Family Support Centers)

  • 조혜진;서지원
    • 가족자원경영과 정책
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    • 제21권1호
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    • pp.45-63
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    • 2017
  • The purpose of this study was to emphasize the household financial education as a part of family life education, especially when provided at local community level; it also examines diverse measures by which to deliver such education. To this end, the current study focuses on the education programs of a healthy family support center, which has been established as a representative transmission system. The current status of its operations was examined, and practical measures by which to stimulate the delivery of financial education within that center were derived. In more detail, previous studies inside and outside of Korea were examined, and the current status of financial education included in the area of family life education was assessed; as a result of these assessments, the definition and objectives of financial education as family life education were adjusted. The limits of financial education that has been delivered thus far were reviewed, with the aim of proposing measures by which to sufficiently stimulate the delivery of financial education programs-programs that ultimately reflect the healthy family philosophy. This study proposes four specific measures by which to stimulate financial education. The first is the application of 'life cycle perspectives' to educational terms. The second is the activation of financial education programs that involve the family unit as educational subjects. Third, the delivery of lectures which related to the financing and nurturing of program coordinators was proposed. The fourth is drawing a connection between online and offline education in terms of effectively applying teaching methods. Ultimately, the results of this study can be used as basic data to inform the planning, development, and operational stages of financial education programs within family life education, which can be performed in healthy family support centers in the future.

응급의료센터 성과 평가 기준개발과 적용 (Performance Evaluation of Emergency Medical Center)

  • 강철환;김윤;이평수;권영대;김창엽;신영수
    • Journal of Preventive Medicine and Public Health
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    • 제30권4호
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    • pp.884-892
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    • 1997
  • Currently, there are 100 community emergency centers which expect to provide professional emergency care like Level 1 trauma centers in U.S.A. To evaluate perforance of emergency centers, most studies have been widely adopted death rate based methods such as Trauma and Injury Severity Score(TRISS) and A Severity Characterization of Trauma(ASCOT). However, these methods are only applicable in situation where registration process of trauma patients is well established. Therefore, an alternative method should be applied to evaluate performance of emergency centers in Korea which does not have well-developed registration scheme. This study aims to develop new performance measures which are applicable to Korea and evaluate performance of 35 community emergency centers through new measures. The new measures are included that 'W-statistic' ; death rate calculated on the basis of International Classification based Injury Severity Score(ICISS), and 'the degree of severity' ; rate of severe trauma patients of each emergency medical centers. The study results can be summarized as follows. First, about 34% of sample emergency centers show they provide proper care in terms of their function. Second, tertiary hospitals, university hospitals, and hospitals located in Seoul show higher severity degree of patients and lower severity-adjusted death rate.

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농촌지역의 사회적·환경적 특성을 반영한 재난관리 대책 방안 연구 (A study on measures for disaster management that reflects the social and environmental characteristics of rural areas)

  • Park, Miri;Lee, Young-Kune
    • 한국재난정보학회 논문집
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    • 제13권4호
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    • pp.511-518
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    • 2017
  • 본 연구에서는 농촌의 맞춤형 재난관리 역량 강화를 위한 재난대책 방안을 연구하였다. 이를 위해 농촌의 사회적, 환경적 특성을 검토하여 농촌의 재난관점 특성을 도출하였다. 사회적 특성으로는 농촌의 인구변화 추이, 재난피해를 입은 주민 인터뷰 등을 통한 재난의 직간접적인 피해에 대한 분석을 실시하였다. 환경적 특성의 경우 농촌의 지리 지형적 특성을 중심으로 농촌지역 내에 안전을 위협하는 요소 도출을 실시하였으며, 도시와 비교하여 재난 대응 인프라의 차이가 어느 정도인지에 대해 정량적인 분석을 실시하였다. 해당 특성분석을 통해 농촌지역에 특성에 맞는 재난대책 방안을 도출하였으며, 향후 이를 적용하기에 앞서 재난 대책의 우선순위 선정 등의 추가 연구가 필요하다.

비노인군과 노인군 고혈압 환자의 고혈압 관리 (Hypertension Management of Non-Elderly and Elderly)

  • 김진학;정은숙;심문숙
    • 한국보건간호학회지
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    • 제31권2호
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    • pp.284-295
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    • 2017
  • Purpose: This study was conducted to compare the hypertension management between a non-elderly group and elderly group of hypertension patients in Community residents. The study also sought to generate strategies for increasing the hypertension management of residents using Community health center. Methods: Data on the general characteristics and hypertension management from 381 hypertension patients between non-elderly and elderly, living in P city, Gyeonggi Province and C city, Chungnam Province. South Korea, were collected based on a structured questionnaire, The data were analyzed using the SPSS 20.0 statistics program. Results: The use of a Community health center in the non-elderly and elderly groups showed a statistically significant difference in facility excellence and cheaper cost. Hypertension management was measured every day, The daily blood pressure and physician counseling was performed according to the changes in blood pressure. The management of hypertension medication in a community health center provided for hypertensive patients can be evaluated as an efficient service. Conclusion: The self-management ability of hypertension needs to be improved. In particular, especially, the elderly managed by the Community health center have good accessibility and a good alternative for the treatment cost. Therefore, it is necessary to provide support and measures to make hypertension management safer.

데이터세트 기록관리를 위한 기록관의 역할 연구: KR 사업관리시스템 사례를 중심으로 (A Study on the Role of Records Center for Dataset Records Management: Focused on Case Study of KR Project Management System)

  • 이경남;최광훈;임진희
    • 정보관리학회지
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    • 제38권3호
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    • pp.263-285
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    • 2021
  • 행정정보데이터세트 관리의 시급성과 중요성을 인식하고 실무에 적용 가능한 실효성 있는 방안을 연구하는 것이 필요하다. 특히 데이터세트 평가를 위해 데이터세트 기록을 식별하고 기록관리를 위한 기준을 정하는 일은 상세하고 구체적으로 제시될 필요가 있다. 본 연구는 공공기관에서 운영 중인 행정정보시스템 데이터세트를 대상으로 데이터세트 식별과 평가 과정을 설계하고 검증하였다. 이와 함께 평가 과정에서 기록관을 비롯한 참여 주체들의 역할을 제시하였다. 본 연구 결과를 통해 기록관에서 데이터세트 기록 관리를 위한 구체적이고 실질적인 프로세스 및 도구를 개발하기 위한 유용한 시사점을 도출하였다.

서비스표준화측정모형의개발;콜센터 서비스의 프로세스 측면을 중심으로

  • 서창적;이세영
    • 한국품질경영학회:학술대회논문집
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    • 한국품질경영학회 2007년도 춘계학술대회
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    • pp.279-284
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    • 2007
  • This study develops a model which measures service standardizations focused on the process of call center service. It analyzes the relationship between service standardizations and efficiency of business as well. The model consists of two dimensions to offering service and managing customers. These two dimensions have six major elements: accessibility, customer orientation, professionalism, offering a solution, customer satisfaction management, and customer information management. Also we assumed that low customer interaction and labor-intensive of service business increase the level of service standardization.

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