• Title/Summary/Keyword: Case management success

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An Exploratory Case Study on the Factors Affecting the Knowledge Management System Performance (지식관리시스템 성과에 영향을 미치는 요인에 관한 탐색적 사례 연구)

  • 김주희;유성호;김영걸
    • Korean Management Science Review
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    • v.20 no.1
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    • pp.1-23
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    • 2003
  • Knowledge Management System is defined as an Information system to support the integrated knowledge management process for maximizing value of the knowledge assets in organizations. From that point of view, the system performance - the usage level of the system and user satisfaction - can be an available measure of the knowledge management system success. Many previous research were focused on the application of a new technological component for knowledge management processes or the construction of the overall system architecture in spite of the importance of the system performance. The purpose of this study is to Identify the factors affecting the knowledge management system performance. To do this, we conducted an exploratory case studies of eight companies. We applied theories of information system success to knowledge management system and investigated some specific strategic components as additional affecting factors. Finally, we proposed research model and ex propositions regarding the factors affecting the knowledge management system performance. The implication of the findings and future research directions were discussed.

Critical Success Factors from POSCO Engineering & Construction Company's Knowledge Management Experiences (지식경영도입의 핵심성공요인 -포스코 건설사례를 통하여-)

  • Lee, Hong;You, TaekYoung
    • Knowledge Management Research
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    • v.4 no.2
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    • pp.95-105
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    • 2003
  • The purpose of the current study is to explore what are critical success factors(CSFs) from Posco Engineering and Construction Company's knowledge management practice. From a deep case study of the company, five CSFs are delineated. The first factor is to clarify knowledge management vision and strategy so that people in the company clearly understand directions of where the company goes to implement knowledge management. The second one is to grip the whole picture of knowledge management realms. Narrow eyes for the knowledge management leads to failure. The third factor depends on how to acquire people's cooperation. The fourth one has something to do with a way of approach. Unilateral or delegated approach is fragile for the successful implementation of knowledge management. Shared approach raises the probability of success. The fifth one is to monitor implementation acts and processes.

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A Case Studies on the Success Factors of Local Start-up Firm: Focused on Venturing (국내 창업기업의 성공요소에 관한 사례연구: 벤처창업을 중심으로)

  • Jo, Shin-Na;Han, Jung-hee
    • Journal of Industrial Convergence
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    • v.14 no.2
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    • pp.15-23
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    • 2016
  • Korea is aging rapidly and unprecedentedly in the world, and the social burden is prospected to be increased rapidly. New business start-up in blue ocean area is boomed in Korea, because sedulousness of people and high household saving rate which are basis of the economic development are getting lower, and propensity of the consumption and debt in household are getting higher. This article is refers that what is success factors of new business start-up in blue ocean through investigating the theoretical concept and the success cases. As a result, the success factors of new business start-up are categorized as environmental factors, strategical factors, organizational factors, personal factors, and factors of growing-up stages. In order not only to identify the success factors, but also to avoid failure, it is important that the basic principle should be followed ; Specifying the objectives, Balancing the fund, Meeting good biz-partners, Analysis of the market and Advice of the experts.

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Acknowledge Reusable Information in SAMsung SDS: Knowledge Management of SamsungSDS (언제나 마르지 않는 크고 깊은 샘: 삼성SDS의 지식 경영 사례)

  • Yim, Myung-Seong
    • Journal of Digital Convergence
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    • v.11 no.10
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    • pp.321-329
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    • 2013
  • The purpose of this study is to provide success factors to help the firms who are supposed to initiate knowledge management. To do this, this study investigate the case of knowledge management practice of Samsung SDS in detail. In doing so, we can identify the success factors for knowledge management. We can find failure and success factors through knowledge management in Samsung SDS. By doing so, it may be possible to "how to do it". "It" is about introduction to the knowledge management.

Operational Process and Success Factors of Corporate Venture in a Chinese Company: A Case Study of Haier (중국기업의 사내벤처 운영과정과 성공요인: 하이얼(Haier) 중심으로)

  • Yu-Rou Hou;Yuan-Jing Jin;Moon-Gu Huh
    • Asia-Pacific Journal of Business
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    • v.14 no.4
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    • pp.87-113
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    • 2023
  • Purpose - Focusing on Haier, a successful corporate venture in China, we analyse the operating mechanism and success factors of corporate venture, and reveal the necessary factors for the successful implementation of corporate venture. Design/methodology/approach - This study is a single case study centred on Haier, a successful corporate venture in China. Findings - The operational process of Haier's corporate venture includes six key aspects: project selection, team building, resource allocation and support, project implementation, risk control measures, performance evaluation and rewards. In terms of success factors, the support of top management with leadership capability of value creation and sharing is very important for the success of corporate venture. Secondly, a multi reward mechanism can be introduced to motivate employees and improve performance. Thirdly, it is important to integrate corporate culture into the operating mechanism of an corporate venture. Fourthly, flexible operations that break down rigid organisational boundaries and transform the organisation into a more open platform for entrepreneurship can increase the likelihood of success. Finally, empowering employees with operational discretion can also have a positive impact on the success of an Corporate Venture. Research implications or Originality - This study contributes to theory and practice by analysing the success conditions of corporate venture, providing new understanding and drawing new perspectives, especially from the experience of Haier. The results suggest strategies and flexibility for successfully pursuing corporate venture, and provide important experience for international companies to help them gain competitive advantage in global competition. It also helps corporate leaders to promote new directions and innovations and improve their strategies to respond to dynamic environments.

An Analytic Network Process(ANP) Approach to Forecasting of Technology Development Success : The Case of MRAM Technology (네트워크분석과정(ANP)을 이용한 기술개발 성공 예측 : MRAM 기술을 중심으로)

  • Jeon, Jeong-Hwan;Cho, Hyun-Myung;Lee, Hak-Yeon
    • IE interfaces
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    • v.25 no.3
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    • pp.309-318
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    • 2012
  • Forecasting probability or likelihood of technology development success has been a crucial factor for critical decisions in technology management such as R&D project selection and go or no-go decision of new product development (NPD) projects. This paper proposes an analytic network process (ANP) approach to forecasting of technology development success. Reviewing literature on factors affecting technology development success has constructed the ANP model composed of four criteria clusters : R&D characteristics, R&D competency, technological characteristics, and technological environment. An alternative cluster comprised of two elements, success and failure is also included in the model. The working of the proposed approach is provided with the help of a case study example of MRAM (magnetic random access memory) technology.

An Exploratory Study on the Factors Affecting the Success and Utilization of Reestablished Knowledge Management Systems in a Customer Center: Case of K Life Insurance (고객센터 지식관리시스템 재구축 성공과 활용에 영향을 미치는 요인에 관한 탐색적 연구: K 보험사 사례를 중심으로)

  • Hong, Byung Sun;Koh, Joon;Cheong, Ki Ju
    • Knowledge Management Research
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    • v.17 no.3
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    • pp.93-116
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    • 2016
  • Knowledge, as a source of firm's competitive edges, has been drawing attention, while numerous enterprises are investing huge amount of assets to foster the right environments for executing knowledge management (KM). As a practical way of such KM, knowledge management systems (KMS) support the creation, diffusion, and utilization of knowledge, which are the tools for practicing such management style. Recently, the customer centers which make the closest contact with the customers are being concerned about the establishment of KMS. Considering the characteristics of real-time problem solving in customer centers during the consultation with the customers, the importance of KMS is paramount to the centers. This study analyzes major factors influencing the success and utilization of the customer center KMS's reestablishment, as an exploratory case study of the reestablishment of KMS in the customer center of K insurance company. First, the characteristic differences between the customer center's KMS and the traditional KMS are discussed, and the triangulation technique is applied to secure objectivity of this case study's findings. Major results of the case study state that, for the success of KMS and improvement of utilization, the followings should be considered preferentially: excellent system quality (accessibility, user convenience, easy searching, speed/menus); high information quality (accuracy, usefulness, timeliness, task-relevance, diversity, degree of specification); appropriate operation strategy and process for the utilization of system (education, training opportunity, appropriate personnel, speed and procedure of approval, compensation/evaluation); and change management via the support from the CEO's level (concern and participation of CEO, will to propel the project, investment, advertisement, etc.). This study provides practical suggestions with respect to factors which should be more carefully dealt with, since still many customer centers have hard time establishing and operating KMS due to lack of previous studies.

Critical Success Factors for Implementation of e-Business in the Public Sector : A Case Study of the Korean ‘Onbid’ Asset-Management System

  • Park, Sang-Hyeok;Kim, Seok-Kyu
    • Journal of Information Technology Applications and Management
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    • v.15 no.3
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    • pp.227-242
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    • 2008
  • The purpose of this study is to identify the critical factors for the successful implementation of e-business in the public sector. The paper reports on a case study of the 'Onbid' asset-management system developed by the Korean Asset Management Corporation (KAMCO). 'Onbid' system is an e-marketplace for trading in public assets, including the disposition by public sale of real estate. Through this case study, the paper: (i) explores the changes in organizational culture that are required for successful e-transformation in organizations of public sectors; and (ii) identifies the critical success factors for the implementation of e-business in the public sector.

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Critical Success Factors of Project Management : The Case of Construction Related Projects in Vietnam

  • PHAM, Viet Quoc;NGUYEN, Bao Khac Quoc;TU, Binh Van;PHAM, Huong Thi Thanh;LE, Thanh Quoc
    • The Journal of Asian Finance, Economics and Business
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    • v.6 no.2
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    • pp.223-230
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    • 2019
  • The study aims to contribute to the improvement of project management in Vietnam. It focuses on developing new critical success factors (CSFs) which can be used to assess the success of project management in the country. This is a promising issue considering the rapid changes occurring within the business environment. The reason is because CSFs carry great consequences on project management issues, particularly in the context of Vietnam, which is currently experiencing many big scale projects involving both local and foreign investors. Two applications are utilised. One is to adapt the business model of Belassi and Tukel (1996) to observe the transitional and emerging economy of Vietnam. The other is to examine the data collected from a survey to examine the new CSFs which can then be used to assess the success of its projects and project management in Vietnam. The research results showed some remarkable differences between CSFs of Vietnam and foreign countries in both number of success factors and its impact levels which should be paid attention by foreign project managers/owners when doing investment and project management in Vietnam. The outcome generated can be useful to project owners/managers as well as policy makers in Vietnam's business environment.

Evaluation of Key Success Factors for Web Design in Taiwan's Bike Case Study

  • LAI, I-Sung;HUANG, Yung-Fu;SIANG, Jie-Hua;WENG, Ming-Wei
    • The Journal of Asian Finance, Economics and Business
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    • v.7 no.11
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    • pp.927-937
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    • 2020
  • Global warming awareness through energy conservation is growing due to the regulatory policies issued by governments and voluntary organization that established carbon emission limits. Transportation is one of the major contributors to carbon emissions. Bike will be simultaneously saving money, getting fit and helping to reduce global warming. Web design has been identified as a key factor for the acceptance and success of the websites and electronic commerce. The purpose of this research is to investigate the effective implementation of the proposed Analytic Hierarchy Process (AHP) technique on a bike case study whose company (Bike Company) is involved in web design for a critical component in the demonstration. Survey research used a variety of data collection methods, with the most common being questionnaires and interviews of some exporters. The research results reveal that the top five key success factors are Good reputation, Transaction security, Ease of use, Promotion, and Diversified choices, which provide the guidelines and directions for decision-makers to design effective websites in the current competitive business scenario. The major findings of this study are suggesting that Internet marketing channels are securing the company's relevance, together with paving the way for methods to increase web traffic.