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감정노동이 직무소진을 매개로 반생산적과업행동에 미치는 영향에 관한 연구 (A Study on the Effects of Emotional Labor on Counterproductive Work Behavior via Burnout)

  • 강미영;한나영;배상욱
    • 경영과정보연구
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    • 제36권1호
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    • pp.309-327
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    • 2017
  • 최근 감정노동의 중요성이 커짐에 따라 본 연구는 감정노동이(표면행동, 내면행동)이 직무소진(정서적 고갈, 탈인격화, 자아성취감 저하)을 매개로 반생산적과업행동(조직일탈, 개인일탈)에 미치는 영향을 검증하고자 한다. 감정노동이 요구되는 콜센터종사자, 백화점판매원, 금융종사자, 병원접점종사자, 호텔접점종사자, 승무원, 고객센터종사자 등을 대상으로 총 350부의 설문지가 배부되었고, 불성실한 응답지를 제외한 300부의 설문지가 분석에 활용되었다. 실증연구결과는 다음과 같다. 첫째, 고객접점 종사자들이 직무수행과정에서 선택하게 되는 감정노동의 유형인 표면행동은 직무소진 중 정서적 고갈, 탈인격화, 자아성취감 저하에 모두 정(+)의 유의한 영향을 미치는 것으로 나타났다. 둘째, 내면행동은 직무소진 중 탈인격화, 자아성취감 저하에 부(-)의 유의한 영향을 미치는 것으로 나타났으나 정서적 고갈에는 유의한 영향을 미치지 않는 것으로 나타났다. 셋째, 직무소진 중 탈인격화와 자아성취감 저하는 모두 반생산적과업행동(조직일탈, 개인일탈)에 모두 정(+)의 유의한 영향을 미치는 것으로 나타났으나 정서적 고갈은 반생산적과업행동(조직일탈, 개인일탈)에 유의한 영향을 미치지 않는 것으로 나타났다. 이러한 분석결과를 토대로 본 연구의 시사점과 한계점 및 향후 연구방향에 대하여 논의하였다.

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모바일폰의 물리적 인터페이스를 활용한 게임개발 및 사용성 평가 (The Development and The Usability Evaluation of the Game using the Physical Interface of the Mobile Phone)

  • 김미진;송승근;김기일
    • 한국게임학회 논문지
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    • 제9권2호
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    • pp.13-22
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    • 2009
  • 최근 모바일 게임은 모바일폰의 하드웨어적 성능향상과 통신망 속도증가로 폭넓은 장르와 다양한 형태로 개발되고 있다. 그러나 모바일 게임은 단말기의 키패드 조작만을 사용해 게임을 플레이해야 하기 때문에 개발하고자 하는 게임 소재의 한계성을 보여준다. 본 연구에서는 모바일폰의 물리적 장치를 게임 인터페이스로 활용하기 위해 'Flip On/Off 인터페이스'와 'Microphone 인터페이스'를 개발하였다. 기존 모바일게임의 키패드방식에 비해 'Flip On/Off 인터페이스'와 'Microphone 인터페이스'는 모바일폰 자체의 하드웨어를 활용하여 추가로 장치를 구매할 필요가 없고 인터페이스 응답 대기시간이 짧아 게임의 진행이 원활하다는 장점이 있다. 또한 개발된 인터페이스를 상용화 될 게임에 적용하여 테스트해 봄으로써 상용화 검수 기준 모바일폰 상에서도 힙 메모리 부족현상 없이 동작의 원활함을 확인하여 그 활용성을 확인하였다. 또한 사용성 평가를 시행한 결과 접근성, 신뢰성, 심미성이 높게 나타났다. 본 연구를 통해 키패드에 한정되어 있는 모바일 게임의 인터페이스 환경을 다양화 할 수 있을 것이다.

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학교 신종플루 확산기 동안의 초등학교 보건교사의 직무현황 (The Job Status of Health Teacher, School Nurse, during Epidemic Outbreak of Influenza H1N1 in School)

  • 신선미;김혜순;홍민순;이희우
    • 한국학교보건학회지
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    • 제23권1호
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    • pp.63-70
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    • 2010
  • Purpose: To identify the need to reform in the crisis response of Health Teacher, School Nurse, in elementary school during epidemic outbreak of influenza H1N1. Methods: 139 elementary health teachers, school nurse, in seoul elementary school responded in the questionnaire, and we analysed by using frequency and percent, t-test, and paired t-test. Results: The Job status became 121% more 'during influenza H1N1 (flu) outbreak' than Job status of 'before outbreak'. The proportion of the flu-related duty among their daily workload was up to 77.5%. The administration-related workload of the flu-related duty was 30.8%. and students' health assessment including temperature measurement 18.7%. Furthermore, an impediment of usual daily work due to an increaed flu-related workload was 95.7%, and no alternative plan such as disposition of assistant labor force was 86.1%. Especially, an impediment of health education was 61.0%, so the major concern was the loss of health education. We compared average scores (a five-point Likert scale) of health teachers' work motivation, exhaustion, work relationship and Job management of 'during' with 'before' flu-outbreak. The difference range of 'during' minus 'before' work motivation score was from -0.4 points to -0.9; work exhaustion range from 1.8 to 1.9; the difficulty of relationship between students, school personnel, parents of students, and health teachers from 1.4 points to 1.3 points; and the consideration of changing Job, taking time off from the Job and retirement from 1.4 to 1.6 points. Conclusion: The health teachers had a heavy workload due to flu-outbreak. They also experienced the impediment of usual work implementation. However, there was a shortage of alternative plan such as disposition of an assistant labor force. Under their Job status like this, the health teachers' motivation score was decreased and work exhaustion was increased. Furthermore, they had a lot of relation difficulty with students and school personnel. Therefore, we suggested that in contrast to the usual Job status, there is a need to have a prepared response during school crisis like flu-outbreak such as improved response system in seoul metropolitan education office, simplification or dispersion of administrative work, and temporary call-center for simple inquiries or advices.

문화시장 개방의 정치경제학: 문화제국주의 논쟁과 비판적 수용 (Political Economy of Global Market: Debate on Cultural Imperialism Thesis and Its Critical Acceptance of Cultural Imperialism)

  • 임동욱
    • 한국언론정보학보
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    • 제35권
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    • pp.114-146
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    • 2006
  • 지금 현재, 한국은 한미 FTA로 몸살을 앓고 있다. 한편에서는 한미 FTA가 국익에 도움이 된다고 하고, 다른 한편에서는 한미 FTA는 국익에 별로 도움이 안 되니 이를 저지하거나 또는 연기시켜야한다고 한다. 이러한 시장개방은 방송, 영화, 광고, 통신 등 문화시장에도 적용된다. 이 글은 문화시장을 둘러싸고 전개되는 시장개방의 정치경제에 대한 논쟁과 함께, 선언적 의미에 그치고 있지만 문화제국주의의 비판적 대안을 제시한다. 지난 수십년 동안 문화제국주의에 대한 논쟁은 끊임없이 전개되어 왔다. 문화제국주의는 월러스타인의 세계체제론에 근거하여 문화의 영역에도, 중심과 주변 국가가 존재하고 있으며, 미국의 문화 지배는 계속되고 있다고 주장한다. 이에 대한 결과로 미국 중심의 문화 동질화가 가속되고 있다고 한다. 그러나 1990년대 초부터 문화제국주의의 중심 주장에 대한 비판 또한 계속 이어지고 있다. 이들 주장들을 살펴보면, 문화에서 보호는 자기 패배라는 주장에서부터, 문화의 세계화를 비판적으로만 바라볼 수 없으며 긍정적인 측면도 있다는 시각, 그리고 문화제국주의의 주장이 일면적이고 일방적이라고 한다. 또한 문화제국주의가 수용자의 수용과정을 무시하고 있으며, 멕시코, 브라질 등 일부 국가에서는 유사 문화 제국주의 현상이 일어나고 있기 때문에, 문화제국주의가 미국 주도의 일방적인 흐름은 아니라고 비판한다. 본인은 문화제국주의의 주장을 비판하면서도, 이를 전면적으로 버리기보다는 비판적으로 수용해야 한다는 입장이다. 수용 국가와 제국주의 국가의 내적, 외적 역동성과 변증적 관계를 살펴보아야 하고, 수용국가의 내적 다양성에도 주목해야 한다.

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대각도 받음각을 갖는 무인잠수정에 작용하는 동유체력 특성에 관한 실험적 연구 (An Experimental Study on Characteristics of Hydrodynamic Forces Acting on Unmanned Undersea Vehicle at Large Attack Angles)

  • 배준영;김정중;손경호
    • 한국항해항만학회지
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    • 제35권3호
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    • pp.197-204
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    • 2011
  • 회류수조에서의 대각도 정적(static) 모형실험을 통해 Manta형 무인잠수체에 작용하는 동유체력을 측정하였으며, 동유체력에 미치는 Reynolds수의 영향을 고찰하였다. 이를 위해 동유체력을 cross-flow drag과 양력(lift force)으로 성분 분석을 하였으며, 양력 성분에는 Reynolds수의 영향을 무시하고, cross-flow drag 성분에만 Reynolds수의 영향을 고려하였다. 그 후 이들 두 성분을 다시 합성함으로써 실물 무인잠수정에 작용하는 동유체력의 추정 기법을 제시하였다.

A Genome-Wide Study of Moyamoya-Type Cerebrovascular Disease in the Korean Population

  • Joo, Sung-Pil;Kim, Tae-Sun;Lee, Il-Kwon;Kim, Joon-Tae;Park, Man-Seok;Cho, Ki-Hyun
    • Journal of Korean Neurosurgical Society
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    • 제50권6호
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    • pp.486-491
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    • 2011
  • Objective : Structural genetic variation, including copy-number variation (CNV), constitutes a substantial fraction of total genetic variability, and the importance of structural variants in modulating susceptibility is increasingly being recognized. CNV can change biological function and contribute to pathophysiological conditions of human disease. Its relationship with common, complex human disease in particular is not fully understood. Here, we searched the human genome to identify copy number variants that predispose to moya-moya type cerebrovascular disease. Methods : We retrospectively analyzed patients who had unilateral or bilateral steno-occlusive lesions at the cerebral artery from March, 2007, to September, 2009. For the 20 subjects, including patients with moyamoya type pathologies and three normal healthy controls, we divided the subjects into 4 groups : typical moyamoya (n=6), unilateral moyamoya (n=9), progression unilateral to typical moyamoya (n=2) and non-moyamoya (n=3). Fragmented DNA was hybridized on Human610Quad v1.0 DNA analysis BeadChips (Illumina). Data analysis was performed with GenomeStudio v2009.1, Genotyping 1.1.9, cnvPartition_v2.3.4 software. Overall call rates were more than 99.8%. Results : In total, 1258 CNVs were identified across the whole genome. The average number of CNV was 45.55 per subject (CNV region was 45.4). The gain/loss of CNV was 52/249, having 4.7 fold higher frequencies in loss calls. The total CNV size was 904,657,868, and average size was 993,038. The largest portion of CNVs (613 calls) were 1M-10M in length. Interestingly, significant association between unilateral moyamoya disease (MMD) and progression of unilateral to typical moyamoya was observed. Conclusion : Significant association between unilateral MMD and progression of unilateral to typical moyamoya was observed. The finding was confirmed again with clustering analysis. These data demonstrate that certain CNV associate with moyamoya-type cerebrovascular disease.

동북아 물류중심국가 추진전략에 관한 연구 (Practical approaches to becoming the logistics hub of Northeast Asia)

  • 오문갑
    • 유통과학연구
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    • 제11권6호
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    • pp.31-40
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    • 2013
  • Purpose - The Northeast Asian Logistic Hub strategy was established to create a national competitive advantage in northeast Asia. Countries in this region are competing fiercely to become the central base distribution port as the volume of container shipping continues to increase due to the northeast Asian (especially Chinese) economic growth. The primary method by which shippers are improving their customer service and distribution is enhancing profits by minimizing call ports on the key route through strategic affiliations and the use of large vessels. Each nation is planning large-scale investments in the construction of sea ports that can accommodate large vessels. This paper proposes ways by which the logistical strategies of domestic corporations can keep pace with changes in government policy concerning the Northeast Asian Business Hub policy. It examines the logistics system in the Northeast Asian region, analyzes the government's Northeast Asian Business Hub policy, and suggests logistical strategies for domestic corporations through an analysis based on a questionnaire designed to grasp domestic firms' needs and goals. Research design, data and methodology - The purpose of this study is to determine how shipping companies establish partnerships with third-party logistics providers and draws out the implications of the results. The survey methods used were personal interviews and questionnaires distributed to a sample population through e-mail, fax, mail, and telephone. A total of 600 questionnaires were distributed, of which 165 were returned. Among these, ten were excluded due to insufficient content; ultimately, 155 were used for the sample. The statistical data collection process was analyzed through data coating and a statistical package program. Results - This study argues that greater flexibility in policies, administration, and systems will be needed to significantly improve established business practices. In this dissertation, we primarily identify that in order to become a center of northeast Asian logistics, Korea must adopt a new paradigm and abandon the existing systems that are based on the economic and social systems that have stemmed from bureaucracy, inflexibility, chauvinism, and equalitarianism. Flexible policies, administration, and systems will be necessary to improve business practices. Domestic corporations must establish a strategic logistics hub and related network while simultaneously pursuing value-added logistics businesses by increasing their manpower and building a logistics information system. This will strengthen their competitive edge and lead to system improvements. Conclusions - Domestic corporations must adopt a new paradigm and use more reasonable business laws, systems, and policies that are based on market-driven flexibility and transparency. Moreover, social norms and regulations should be established to help ensure political and social security. Korea must also develop a culture of tolerance for foreign companies. Finally, the paradigm defining the policy governing the development of the capital city and its satellite cities in this context must be changed.

유치도뇨관 삽입 가정간호대상자 가족의 유치도뇨관 관리에 관한 지식, 교육요구 및 교육경험 (A Study on Knowledge, Educational Needs and Educational Experience for Indwelling Catheter Management in the Families of Home Care Clients)

  • 김정순;이상주;강인순
    • 가정∙방문간호학회지
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    • 제12권1권
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    • pp.92-116
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    • 2005
  • Purpose: This study was a predicative survey to provide home care clients with indwelling urinary catheters for furnishing basic educational material to their families by analyzing the family members' knowledge, educational needs and educational experience about indwelling catheter management. Method : The subjects consisted of 108 family members who cared for home care clients with indwelling catheters. Data were collected by home care nurses in nine hospitals in Pusan, who directly interviewed with them through questionnaires from Sep. 6th to 30th in 2004. The questionnaires for data collection were developed through pre-survey and reference review. The collected data was analyzed by using frequency, percentile, mean, variation, t-test, ANOVA on SPSS 10.1 package. Results : There were characters of home care clients with indwelling catheters: women(67.6%) were more than men; the average age of them was $69.60{\pm}14.99$ years old; neurogenic and cerebrovascular diseases(80.0%) were the most common disease group; 81.5% of them were totally dependent on others in terms of level of activity. Home care clients' families had these characters: women(76.9%) were more than men; the average age was $54.5{\pm}13.70$ years old; 46.3% of them were parents or sons or daughters in terms of relation with patient; tl1e average care period was $39.8{pm}34.20$ months. Level of knowledge about indwelling catheter management of the family members were 69.8% and its mean were $20.24{\pm}4.53$. Educational needs were 90.9% and its mean were $14.55{\pm}3.56$. Educational experience were 53.3% and its mean were $8.53{\pm}4.30$. 'Complications in using an indwelling catheter', 'Symptoms to call for a home care nurse' and 'Method to attach an indwelling catheter' were high ranked in both educational needs and educational experience. 'Anatomy of urinary tract', 'Functions of urinary tract' and 'Catheter placement' were low ranked in both educational needs and educational experience Level of knowledge about indwelling catheter management of the families showed a significant difference according to their age(F=5.35, p=0.01). Educational needs showed a significant difference according to care period(F=3.06, p=0.04). Conclusion: the family members' level of knowledge and educational experience about indwelling catheter management and their educational were not sufficient while their educational needs were high. In other words although the family members were acknowledged education needs, but the care for the patients with indwelling catheter weren't performed well because of their lack of related knowledge. Therefore systematic educational programs about indwelling catheter management for home care clients and their families should be made on the base of this study.

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초음파가 뇌파에 미치는 영향 (The effect of hypersonic wave sound for EEG)

  • 장석우;박인길;김대겸;최현
    • 감성과학
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    • 제17권2호
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    • pp.101-110
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    • 2014
  • 초음파는 비가청영역에서 나는 사운드이며 일상생활에서는 들을 수 없다. 초음파는 22kHz 이상의 주파수를 말하며 또한 이러한 성분을 초음파 성분 HFCs(High Frequency components)라고 한다. 파도소리는 사람에게 안정감과 알파파를 유도한다고 알려졌는데 이러한 이유는 파도소리에 초음파 성분이 매우 많다는 것이다. 이러한 초음파가 파도소리와 합쳐질 때 쾌감을 주고 알파파 증가와 베타파가 감소하는 초고주파효과(hypersonic effect)라고 한다. 본 실험에서는 파도소리를 들려주면서 동시에 파도소리에 해당되는 초음파부분을 전자회로로 설계하여 인위적으로 파도소리의 초음파 성분과 유사하도록 제작하여 실험하였다. 뇌파는 8채널을 사용하여 Fp1, Fp2, F3, F4, T3, T4, O1, O2 의 총 8개 전극을 부착하였다. 뇌파에서는 집중이나 긴장이완 등이 나타날 때 알파파가 나타나며 각성상태나 긴장상태 그리고 스트레스상태에서는 주로 베타파가 나타난다. 초음파 실험결과 연구대상자들의 알파파가 증가하고 베타파가 감소하는 현상이 통계적으로 유의미하게 나타났으며 초고주파현상이 반영되는 결과가 나타났다.

루이즈 부르주아의 작품 의 내러티브 분석 (A Study on Narrative in Louise Bourgeois' "You Better Grow Up")

  • 오상일
    • 조형예술학연구
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    • 제9권
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    • pp.49-87
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    • 2006
  • Narrative has broad domains. So it is related to the everything man faces in his daily life and also performed in various modes. Narrative is revealed through all media including a character, which is also applied to plastic art. And narrative objects formed beyond the differences in media aid forms of expression are commonly based on a language. The study on such objects which created a new conceit of narratology can be said to be a spiritual trend by which to understand the world and man from the viewpoint of a 'story'. Plastic art took high interest in narrative in the same period as the rise of postmodernist art in the latter half of the 20th century, which was also applied to sculpture. The researcher, therefore, investigated through the history of sculpture in the 20th century the process in which narrative was denied under the value system of modernism and reappeared with the quickening of postmodernism. And as a result this period could be briefly characterized by 'return to figure' and 'reappearance of narrative'. The is, such flow means that late sculpture converted its center of interest from simple geometric abstract forms to irregular, figurative images. The researcher chose as the subject of his study the work of Louise Bourgeois, who was judged to have performed narrative positively and successfully among a great number of performed narrative positively and successfully among a great number of postmodernist sculptors who adopted it as their own strategy of expression. As the central artist of postmodrnist sculpture, She expressed human desire and condition as sexuality through the introspection of her own personal experience in contrast to the character of pop art sensitive to external world. The researcher borrowed narrative semiotics as a method of analyzing more elaborately the problem about the generation of narrative shown in her works. For it, he selected as the sample work for analysis Bourgeois's , which were judged to contain narrative most abundantly and as the metaphor of a gaze and recollection presented a new woman self that sublimed love, hatred, and loneliness. The narrative in her works are characterized by introspection questioning one's own trauma. It has independent domain and characteristics and clearly reveals narrative and content-centered characteristics, which are commonly discovered in postmodernist sculpture. The researcher could more concretely and definitely understand the characteristics of narrative through figurative images by analyzing the sample work. The researcher wanted to call your attention to the fact that the sculpture in the late 20th century contained narrative commonly and uniformly despite being characterized by various expressions and modes. And the focused on highlighting the fact that the narrative was more effectively revealed through figurative images of human body and simultaneously analyzing the formalizing process and structure for narrative. Besides he wanted to argue that the position of narrative defining the characteristics of sculpture should be valued more justly. Also, such acceptance of narrative, which is discovered in the sculpture, will have to be understood as the characteristics of the period reflecting the cultural aspect of the present time.

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